Automatically apply for jobs with Zippia

Upload your resume to get started.

Client care specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Dr. Elizabeth Keavney Ph.D.

Below we've compiled a list of the most critical client care specialist skills. We ranked the top skills for client care specialists based on the percentage of resumes they appeared on. For example, 13.5% of client care specialist resumes contained client care as a skill. Continue reading to find out what skills a client care specialist needs to be successful in the workplace.

15 client care specialist skills for your resume and career

1. Client Care

Here's how client care specialists use client care:

Identified Client Care policies, procedures and documentation that required improvement, recommended changes and implemented approved changes.
Coordinated and led monthly Client Care Specialist staff meetings, monitored training issues and liaised with management and staff.

2. PET

Here's how client care specialists use pet:

Developed working knowledge of animal medical conditions and terminology, diplomacy with and compassion for pet owners and their animals.
Sell pet care products and vitamins; dispense medications and instructions.

3. Patients

Here's how client care specialists use patients:

Assisted patients with companionship, Administered prescribed oral medications under written direction of a physician.
Guaranteed proper distribution of prescription medication with doctors and patients.

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how client care specialists use scheduling appointments:

Perform administrative tasks, such as scheduling appointments, accepting payments from clients, budgeting, or maintaining business records.
Assist customers with refund and advance refund status* Assist customers with scheduling appointments* Provide excellent customer service to current and potential customers

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client care specialists use customer service:

Lead my team by promoting exceptional customer service and effective communication while ensuring a high level of productivity.
Achieved numerous complimentary calls and two complimentary emails to upper management for outstanding customer service.

6. Excellent Interpersonal

Here's how client care specialists use excellent interpersonal:

Provide excellent interpersonal and customer service skills with the ability to resolve conflicts and generate solutions quickly.
Possess strong customer/goal orientation, and excellent interpersonal, communication and PC skills.

Choose from 10+ customizable client care specialist resume templates

Build a professional client care specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your client care specialist resume.

7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how client care specialists use phone calls:

Manage telephone calls professionally, efficiently and with effective communication skills.
Sustain 4-hour response time for all emails, phone calls and inquiries Process orders, update and change orders as needed.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client care specialists use data entry:

Managed website and marketing updates on a daily basis as well as daily data entry.
Performed offices duties such as data entry, word processing and copying.

9. Exceptional Client

Here's how client care specialists use exceptional client:

Collaborate with business consultants to create an exceptional client experience.
Provided exceptional client service in a busy 3 doctor veterinary hospital.

10. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how client care specialists use hr:

Educate HR Administrators on how to managing the Learning Management System and user data.
Train new employees and coordinates with HR regarding the hiring and new employee process.

11. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how client care specialists use cpr:

Direct responsibilities include cooking/texturizing individual meals, bathing, and oral hygiene - CPR, first-aid, and CAIT certified
Maintain RDA License and CPR certification by attending educational workshops and reviewing professional publications.

12. Front Desk

Here's how client care specialists use front desk:

Served as front desk specialist/receptionist.
Worked as front desk agent when needed, routing calls to appropriate departments and greeting clients that visited the office.

13. HIPAA

Here's how client care specialists use hipaa:

Assist in patient procedure room preparations - Pre Operative and Post Operative Uphold all HIPAA guidelines and Standard Operation guidelines.
Maintain patient privacy and confidentiality under requirements of federal and state law, including HIPAA and company policies

14. Customer Satisfaction

Here's how client care specialists use customer satisfaction:

Established outstanding record of customer satisfaction and repeat business by implementing customer resolution best practices.
Participated in meetings and activities held to improve customer satisfaction and business performance.

15. Inbound Calls

Here's how client care specialists use inbound calls:

Managed inbound calls from members, providers and employee group representatives inquiring about benefits, claims status, and member demographics.
Work as part of a team to complete all outbound calls and take 100% of inbound calls daily.

5 Client Care Specialist resume examples

Build a professional client care specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your client care specialist resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Client Care Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young client care specialists need?

Dr. Elizabeth Keavney Ph.D.

Associate Professor, American Public University System

The ability to examine all sides of an issue, to include long-term consequences and short-term consequences and unintended consequences and intended outcomes is vital. A focus on goals and objectives, instead of depending on an emotional response, will help lead to the best solutions. Public servants should be adaptable and able to work with people from various cultures. They need to have an understanding of how to work with and motivate individuals and groups. Those who can stay engaged and exercise good judgment will fare best in fluid and changing times.

Do you want to know more?

List of client care specialist skills to add to your resume

The most important skills for a client care specialist resume and required skills for a client care specialist to have include:

Client Care
PET
Patients
Scheduling Appointments
Customer Service
Excellent Interpersonal
Phone Calls
Data Entry
Exceptional Client
HR
CPR
Front Desk
HIPAA
Customer Satisfaction
Inbound Calls
Compassion

CCS
Loan Process
Outbound Calls
Customer Care
Client Issues
Client Satisfaction
FHA
Administrative Tasks
External Clients
Customer Inquiries
Client Service
Client Accounts
Telephone Calls
Exam Rooms
Salesforce
Provide Customer Support

Client Inquiries
Customer Support
Cornerstone
Multi-Line Phone System
Credit Card
Professional Communication
Conditional Approval
Computer System
Mobile Banking
Vital Signs
Process Payments
Greeting Clients
Hippa
Customer Complaints
Conflict Resolution
Client Retention

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs