What does a client care specialist do?
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Client care specialist responsibilities
Here are examples of responsibilities from real client care specialist resumes:
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
- Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
- Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.
Client care specialist skills and personality traits
We calculated that 14% of Client Care Specialists are proficient in Client Care, PET, and Patients. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Client Care Specialists that have these skills listed on their resume here:
- Client Care, 14%
Identified Client Care policies, procedures and documentation that required improvement, recommended changes and implemented approved changes.
- PET, 11%
Developed working knowledge of animal medical conditions and terminology, diplomacy with and compassion for pet owners and their animals.
- Patients, 8%
Assisted patients with companionship, Administered prescribed oral medications under written direction of a physician.
- Scheduling Appointments, 8%
Perform administrative tasks, such as scheduling appointments, accepting payments from clients, budgeting, or maintaining business records.
- Customer Service, 7%
Lead my team by promoting exceptional customer service and effective communication while ensuring a high level of productivity.
- Excellent Interpersonal, 5%
Provide excellent interpersonal and customer service skills with the ability to resolve conflicts and generate solutions quickly.
Most client care specialists use their skills in "client care," "pet," and "patients" to do their jobs. You can find more detail on essential client care specialist responsibilities here:
Communication skills. To carry out their duties, the most important skill for a client care specialist to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Client care specialists often use communication skills in their day-to-day job, as shown by this real resume: "maintain professional communication with clients, vendors, underwriters and mortgage bankers in a fast paced environment. "
Customer-service skills. This is an important skill for client care specialists to perform their duties. For an example of how client care specialist responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a client care specialist: "greeted customers, scheduling appointments consults, rechecks, drop off. ".
Interpersonal skills. A big part of what client care specialists do relies on "interpersonal skills." You can see how essential it is to client care specialist responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical client care specialist tasks: "possess strong customer/goal orientation, and excellent interpersonal, communication and pc skills. "
Listening skills. Another crucial skill for a client care specialist to carry out their responsibilities is "listening skills." A big part of what client care specialists relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to client care specialist duties can be seen in an example from a client care specialist resume snippet: "communicated with roughly 150 clients, making between 65-100 outbound phone calls per day. "
Patience. Lastly, "patience" is an important element of what a client care specialist does. Client care specialist responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how client care specialist duties rely on this skill: "praised by clients for patience and caring during training and problem resolution. "
The three companies that hire the most client care specialists are:
- Ethos Veterinary Health35 client care specialists jobs
- Toshiba America Business Solutions14 client care specialists jobs
- Bank of America12 client care specialists jobs
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Compare different client care specialists
Client care specialist vs. Member service specialist
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
There are some key differences in the responsibilities of each position. For example, client care specialist responsibilities require skills like "client care," "pet," "patients," and "scheduling appointments." Meanwhile a typical member service specialist has skills in areas such as "pos," "account maintenance," "quality customer service," and "sales transactions." This difference in skills reveals the differences in what each career does.
Member service specialists tend to make the most money working in the finance industry, where they earn an average salary of $37,158. In contrast, client care specialists make the biggest average salary, $37,024, in the finance industry.On average, member service specialists reach similar levels of education than client care specialists. Member service specialists are 0.9% more likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Client care specialist vs. Customer relationship specialist
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
In addition to the difference in salary, there are some other key differences worth noting. For example, client care specialist responsibilities are more likely to require skills like "client care," "pet," "patients," and "scheduling appointments." Meanwhile, a customer relationship specialist has duties that require skills in areas such as "crm," "digital marketing," "customer relationships," and "email marketing." These differences highlight just how different the day-to-day in each role looks.
In general, customer relationship specialists achieve similar levels of education than client care specialists. They're 4.7% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Client care specialist vs. Customer service specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
The required skills of the two careers differ considerably. For example, client care specialists are more likely to have skills like "client care," "pet," "patients," and "scheduling appointments." But a customer service specialist is more likely to have skills like "strong customer service," "cleanliness," "front end," and "cash management."
Customer service specialists make a very good living in the finance industry with an average annual salary of $34,860. On the other hand, client care specialists are paid the highest salary in the finance industry, with average annual pay of $37,024.When it comes to education, customer service specialists tend to earn similar degree levels compared to client care specialists. In fact, they're 0.4% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Client care specialist vs. Customer engagement specialist
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Even though a few skill sets overlap between client care specialists and customer engagement specialists, there are some differences that are important to note. For one, a client care specialist might have more use for skills like "client care," "pet," "excellent interpersonal," and "data entry." Meanwhile, some responsibilities of customer engagement specialists require skills like "brand awareness," "appeals," "wine," and "customer accounts. "
The health care industry tends to pay the highest salaries for customer engagement specialists, with average annual pay of $48,710. Comparatively, the highest client care specialist annual salary comes from the finance industry.The average resume of customer engagement specialists showed that they earn similar levels of education compared to client care specialists. So much so that theyacirc;euro;trade;re 1.7% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.4%.Types of client care specialist
Updated January 8, 2025
