How to hire a client coordinator

How to hire a client coordinator, step by step

Here's a step-by-step client coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client coordinator
• Step 8: Go through the hiring process checklist

What does a client coordinator do?

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1. Identify your hiring needs

   Before you start hiring a client coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect client coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of client coordinator salaries for various roles:

   Type of Client Coordinator	Description	Hourly rate
   Client Coordinator	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$12-28
   Support Services Coordinator	Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings... Show more	$12-26
   Administrative Coordinator	An Administrative Coordinator oversees the line of communication and schedules within a company, ensuring that every necessary information is delivered and conveyed. An administrative coordinator's responsibilities include responding to inquiries and requests from workforce personnel or client, managing calls and correspondence, maintaining and rotating various forms of documentation, and designing or improving systems that would help the company's operating procedures... Show more	$13-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Patients
   • PowerPoint
   • CRM
   • Data Entry
   • Excellent Organizational
   • Project Management
   • Client Facing
   • Client Relations
   • Coordinators
   • Scheduling Appointments
   • Client Expectations
   • Client Service
   • Business Development

   Check all skills

   Responsibilities:

   • Manage a share support phone line and SalesForce queue to provide clients with timely and accurate resolutions for all technical issues.
   • Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
   • Maintain strict client confidentiality, HIPAA compliance.
   • Book all open cases daily with HHA.
   • Prospect using various online tools such as Alexa, SimilarWeb, and LinkedIn.
   • Conduct HHA s annual evaluations, performance management, and relate supervisory functions.

   More client coordinator duties

3. Make a budget

   Including a salary range in the client coordinator job description is a good way to get more applicants. A client coordinator salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a client coordinator in Idaho may be lower than in California, and an entry-level engineer typically earns less than a senior-level client coordinator. Additionally, a client coordinator with lots of experience in the field may command a higher salary as a result.

   Average client coordinator salary

   $40,356yearly

   $19.40 hourly rate

   ---

   Entry-level client coordinator salary

   $27,000 yearly salary

   Updated December 5, 2025

   Average client coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$60,289	$29
   2	New Jersey	$56,347	$27
   3	Oregon	$52,527	$25
   4	District of Columbia	$52,411	$25
   5	Washington	$51,735	$25
   6	Nevada	$50,268	$24
   7	Florida	$49,385	$24
   8	New York	$48,504	$23
   9	Illinois	$48,033	$23
   10	Pennsylvania	$45,733	$22
   11	Massachusetts	$45,572	$22
   12	Ohio	$45,552	$22
   13	Arizona	$44,967	$22
   14	Oklahoma	$44,339	$21
   15	Colorado	$43,067	$21
   16	Utah	$42,311	$20
   17	Iowa	$41,729	$20
   18	Minnesota	$41,305	$20
   19	Texas	$40,534	$19
   20	North Carolina	$38,947	$19

   Average client coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	WLRK	$83,310	$40.05	1
   2	Schneider Electric Industrial Services	$65,097	$31.30	33
   3	AIG	$64,950	$31.23	9
   4	Clark Construction Group	$64,182	$30.86	6
   5	Deloitte	$60,876	$29.27	45
   6	Wpp Us Holdings Inc	$59,289	$28.50	16
   7	NeST Technologies	$57,218	$27.51
   8	Semaphore	$55,870	$26.86
   9	Armanino	$55,579	$26.72	13
   10	Perkins Coie	$55,546	$26.70
   11	VIVA USA	$53,790	$25.86
   12	Dow Jones	$53,686	$25.81	1
   13	Alper Services	$51,556	$24.79
   14	Beacon Hill Staffing Group	$51,513	$24.77
   15	International Rescue Committee	$48,767	$23.45
   16	Maxim Healthcare Group	$48,583	$23.36	35
   17	Allied Solutions	$48,017	$23.09	6
   18	Planate Management Group	$47,855	$23.01
   19	Time Warner Cable Enterprises LLC	$47,337	$22.76
   20	Tiffany & Co.	$47,107	$22.65	138

4. Writing a client coordinator job description

   A client coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a client coordinator job description:

   Client coordinator job description example

   This position will work with an internal team to coordinate and research MRx Select Savings and Value Max member-level claim issues to ensure the programs operate efficiently.
   
   This position is responsible for providing assistance with the resolution of authorization and/or claim issues in various work queues resulting from and calls taken from facilities and providers. Acts as liaison between providers, internal departments and specific accounts, clients, and claims department.
   
   Resolves cases in queue due to member eligibility issues, referring provider verification or request, imaging provider verification, redirection, and retro reviews.
   
   Assists with authorization problem resolution through research and facilitating the resolution of the problem in a timely fashion.
   Process, forward, trend, and maintain records of authorization issues. Acts as a troubleshooter to resolve problems among internal departments. Handles special requests from Customers requiring manual workarounds or specials projects. Investigates written/verbal complaints involving authorizations, and resolves complex issues with Customers and Providers. Assists specific accounts who have special processes. Observes and tracks authorization problem trends and works with internal department for resolution. Assists with User Acceptance Testing (UAT). Provides phone back-up coverage for other teams as needed. Other Job Requirements Responsibilities Ability to review and interpret multiple contract/account information to successfully resolve issues regarding benefit plan administration; experience with account benefit structures.
   Demonstrated ability for problem solving, meeting deadlines, initiative and follow-through.
   Excellent written and verbal communication skills.
   Knowledge of pharmacy benefits management.
   Understanding of customer service performance metrics (ASA, abandonment rate, talk time). General Job Information Title Client Success Coordinator Grade 18 Work Experience - Required Claims, Customer Service Work Experience - Preferred Education - Required GED, High School Education - Preferred Bachelors License and Certifications - Required License and Certifications - Preferred Salary Range Salary Minimum: $34,295 Salary Maximum: $51,445 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
   Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

   Copy this example

   

5. Post your job

   There are a few common ways to find client coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your client coordinator job on Zippia to find and recruit client coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit client coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client coordinator

   Once you've selected the best client coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a client coordinator?