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Client coordinator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Sonja Armbruster,

Stuart Greenfield Ph.D.

Below we've compiled a list of the most critical client coordinator skills. We ranked the top skills for client coordinators based on the percentage of resumes they appeared on. For example, 25.7% of client coordinator resumes contained customer service as a skill. Continue reading to find out what skills a client coordinator needs to be successful in the workplace.

15 client coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client coordinators use customer service:

Recognized by leadership as outstanding performer in the areas of customer service, teamwork, accountability and continuous improvement.
Enhanced business profitability and productivity through staff motivation and consistent positive client interaction to ensure quality customer service.

2. Patients

Here's how client coordinators use patients:

Arranged phone assessment with patients who need medical treatment and scheduled computerized appointment.
Schedule patients and obtain pertinent information from primary physicians.

3. PowerPoint

Here's how client coordinators use powerpoint:

Prepared Trainers Laptops with powerpoint presentations to present to clients and customers
Produced PowerPoint presentations, proposals, spreadsheets and other project deliverables.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how client coordinators use crm:

Worked with all office equipment, multiple computer screens, & Office, Excel, Spreadsheet, Outlook, CRM etc...
Updated and maintained CRM tool.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client coordinators use data entry:

Handled all aspects of administrative matters including working with confidential information, and performing data entry functions.
Performed operational support functions including monitoring and balancing report activity, data entry and daily routine calls.

6. Excellent Organizational

Here's how client coordinators use excellent organizational:

Help make projections based on statistical analysis and possess strong written and verbal communication/presentation skills as well as excellent organizational skills.
Demonstrated excellent organizational, interpersonal, written and verbal communication skills with clients, supervisor, and command leadership.

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7. Project Management

Here's how client coordinators use project management:

Work effectively with project management team to complete setting up franchisee store and satisfy customer requirements
Created and implemented project management tracking system to monitor project status.

8. Client Facing

Here's how client coordinators use client facing:

Established corporate branding guidelines Re-designed, developed and implemented marketing materials for client facing presentations.
Participated as required in client facings aspects of new account implementation and Development.

9. Client Relations

Here's how client coordinators use client relations:

Created marketing initiative for new partners that included approaches to individual brand development, networking, and client relationship management.
Analyzed policies and promoted client relations by establishing credibility, discerning needs, and providing appropriate coverage recommendations.

10. Coordinators

Here's how client coordinators use coordinators:

Meet monthly with Support Services Coordinators to determine member educational readiness, process internal referrals and track progress.
Scheduled and facilitated video conference training of client coordinators by service providers.

11. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how client coordinators use scheduling appointments:

Initiate referrals, scheduling appointments and procedural guidelines to qualify and quantify the necessity for medical and counsel parameters.
Handled all rescheduling appointments for a staff of 150 service providers.

12. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how client coordinators use client expectations:

Fulfilled client expectations through executing requests and solving client concerns appropriately.
Managed client expectations, developed client solutions, and ensured all work performed met or exceeded contracts or service level agreements.

13. Client Service

Here's how client coordinators use client service:

Created repeat business by developing long-term relationships with regular clients and providing excellent client service.
Authored and integrated client service delivery process.

14. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how client coordinators use business development:

Provided practice group business development support including request for proposals, client presentations, legal alerts and competitive intelligence.
Organize business development strategy sessions and coordinate execution of key marketing plans.

15. Client Satisfaction

Here's how client coordinators use client satisfaction:

Establish rapport and build client confidence by conducting periodic client satisfaction research projects to improve and evaluate productivity.
Conduct quality control follow-up with client to determine implementation accuracy and client satisfaction.

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What skills help Client Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a client coordinator stand out to employers?

Sonja Armbruster

Health Sciences Educator, Wichita State University

The technology of this moment may change in the next moment. The capacity to quickly learn new systems and processes is a critical skill. In large-part, this requires a willingness to say yes, and perhaps a willingness to make mistakes and try again. Successful new-graduates are coachable. None of us is as smart as all of us. New grads need to seek coaching and feedback from others. Older co-workers may have wisdom to share, or they may be missing a perspective or skill needed - and either way, new grads can learn so much by watching and paying attention. One of the most valuable skills one can hone is the approach to the work. New responsibilities are an opportunity to grow in the job, not a burden. While you likely won't see this on a normal "technical skills" list, stand-out employees have a healthy willingness to "go-figure-it-out" and then consult with one's supervisor or team rather than waiting to be told what to do or having a narrowly defined "job-jar". GFIO.

What soft skills should all client coordinators possess?

Stuart Greenfield Ph.D.

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.

Do you want to know more?

List of client coordinator skills to add to your resume

The most important skills for a client coordinator resume and required skills for a client coordinator to have include:

Customer Service
Patients
PowerPoint
CRM
Data Entry
Excellent Organizational
Project Management
Client Facing
Client Relations
Coordinators
Scheduling Appointments
Client Expectations
Client Service
Business Development
Client Satisfaction

Linkedin
External Clients
Client Issues
Twitter
Front Desk
Telephone Calls
Client Accounts
Expense Reports
Outbound Calls
Client Inquiries
Customer Support
Administrative Tasks
Conference Calls
Medicaid
Customer Complaints

Inbound Calls
Media Management
Product Knowledge
Press Releases
Customer Inquiries
Event Planning
Client Billing
QuickBooks
Client Appointments
Client Retention
Client Database
Travel Arrangements
Computer System
HR
Facebook

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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