What does a client coordinator do?
A Client Coordinator is responsible for handling client accounts' growth and development and monitoring its activities to increase sales performance and brand image on various market platforms. Client Coordinators perform administrative tasks, such as documenting business transactions for the clients, generating contracts, discussing terms and agreements with the clients, and adjusting project processes as needed. They deliver progress reports to the account managers and ensure that all deliverables are done accurately and efficiently based on client requirements and budget limitations.
Client coordinator responsibilities
Here are examples of responsibilities from real client coordinator resumes:
- Manage a share support phone line and SalesForce queue to provide clients with timely and accurate resolutions for all technical issues.
- Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
- Maintain strict client confidentiality, HIPAA compliance.
- Book all open cases daily with HHA.
- Prospect using various online tools such as Alexa, SimilarWeb, and LinkedIn.
- Conduct HHA s annual evaluations, performance management, and relate supervisory functions.
- Comply with all elements of HIPAA, Medicare, Medicaid, and other require programs.
- Plan and lead meetings for CSC's, ensuring continuing education and implementing action plans.
- Exceed CSC monthly goals set to assess and refer clients with a given time frame.
- Use PowerPoint wizard to produce charts and graphs for client presentations, and perform clerical administrative duties as required
- Research and update client CRM, process and confirm asset transfer and new accounts at receiving investment firms.
- Perform payroll management and scheduling duties.
- Market and distribute flyers and information.
- Implement character recognition software and Salesforce CRM platform.
- Process payroll, including patient re-certifications and supervisory visits.
Client coordinator skills and personality traits
We calculated that 26% of Client Coordinators are proficient in Customer Service, Patients, and PowerPoint. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Client Coordinators that have these skills listed on their resume here:
- Customer Service, 26%
Recognized by leadership as outstanding performer in the areas of customer service, teamwork, accountability and continuous improvement.
- Patients, 7%
Arranged phone assessment with patients who need medical treatment and scheduled computerized appointment.
- PowerPoint, 6%
Prepared Trainers Laptops with powerpoint presentations to present to clients and customers
- CRM, 5%
Worked with all office equipment, multiple computer screens, & Office, Excel, Spreadsheet, Outlook, CRM etc...
- Data Entry, 4%
Handled all aspects of administrative matters including working with confidential information, and performing data entry functions.
- Excellent Organizational, 4%
Help make projections based on statistical analysis and possess strong written and verbal communication/presentation skills as well as excellent organizational skills.
"customer service," "patients," and "powerpoint" are among the most common skills that client coordinators use at work. You can find even more client coordinator responsibilities below, including:
Compassion. One of the key soft skills for a client coordinator to have is compassion. You can see how this relates to what client coordinators do because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a client coordinator resume shows how client coordinators use compassion: "provided quality customer service, compassion and respect * scheduled caregivers with clients per the clients' individual needs and time requirements"
Time-management skills. Many client coordinator duties rely on time-management skills. "social and human service assistants often work with many clients," so a client coordinator will need this skill often in their role. This resume example is just one of many ways client coordinator responsibilities rely on time-management skills: "interacted with the sales and customer service departments to set-up new payroll clients in a deadline driven environment. "
Communication skills. client coordinators are also known for communication skills, which are critical to their duties. You can see how this skill relates to client coordinator responsibilities, because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." A client coordinator resume example shows how communication skills is used in the workplace: "researched, designed, and implemented marketing efforts, including print collateral, press releases, and electronic communications. "
Organizational skills. A big part of what client coordinators do relies on "organizational skills." You can see how essential it is to client coordinator responsibilities because "social and human service assistants must often complete lots of paperwork and work with many different clients." Here's an example of how this skill is used from a resume that represents typical client coordinator tasks: "provided organizational, receptionist and clerical support to the patient care areas. "
Problem-solving skills. Another common skill required for client coordinator responsibilities is "problem-solving skills." This skill comes up in the duties of client coordinators all the time, as "social and human service assistants help clients find solutions to their problems." An excerpt from a real client coordinator resume shows how this skill is central to what a client coordinator does: "document all calls and resolutions using proprietary client retention software. "
Interpersonal skills. Another skill commonly found on client coordinator job descriptions is "interpersonal skills." It can come up quite often in client coordinator duties, since "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here's an example from a resume of how this skill fits into day-to-day client coordinator responsibilities: "develop, schedule and execute service plans for 300+ client base utilizing superior interpersonal skills and product knowledge. "
The three companies that hire the most client coordinators are:
- Maxim Healthcare Group96 client coordinators jobs
- Deloitte35 client coordinators jobs
- Alera Group18 client coordinators jobs
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Compare different client coordinators
Client coordinator vs. Assistant technology coordinator
Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.
While similarities exist, there are also some differences between client coordinators and assistant technology coordinator. For instance, client coordinator responsibilities require skills such as "customer service," "patients," "crm," and "data entry." Whereas a assistant technology coordinator is skilled in "cpr," "crisis intervention," "educational programs," and "community resources." This is part of what separates the two careers.
Assistant technology coordinators earn the highest salaries when working in the government industry, with an average yearly salary of $40,524. On the other hand, client coordinators are paid more in the technology industry with an average salary of $47,602.The education levels that assistant technology coordinators earn slightly differ from client coordinators. In particular, assistant technology coordinators are 2.8% more likely to graduate with a Master's Degree than a client coordinator. Additionally, they're 0.7% more likely to earn a Doctoral Degree.Client coordinator vs. Support services coordinator
An Administrative Coordinator oversees the line of communication and schedules within a company, ensuring that every necessary information is delivered and conveyed. An administrative coordinator's responsibilities include responding to inquiries and requests from workforce personnel or client, managing calls and correspondence, maintaining and rotating various forms of documentation, and designing or improving systems that would help the company's operating procedures. Furthermore, it is also essential for an Administrative Coordinator to evaluate the methods and progress, continuity of workflow, and resolve issues as needed within the company.
In addition to the difference in salary, there are some other key differences worth noting. For example, client coordinator responsibilities are more likely to require skills like "crm," "excellent organizational," "project management," and "client facing." Meanwhile, a support services coordinator has duties that require skills in areas such as "support services," "social work," "basic math," and "windows." These differences highlight just how different the day-to-day in each role looks.
Support services coordinators earn a lower average salary than client coordinators. But support services coordinators earn the highest pay in the government industry, with an average salary of $48,629. Additionally, client coordinators earn the highest salaries in the technology with average pay of $47,602 annually.Average education levels between the two professions vary. Support services coordinators tend to reach higher levels of education than client coordinators. In fact, they're 6.4% more likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Client coordinator vs. Administrative coordinator
A business development coordinator specializes in devising strategies to identify and develop new sales and marketing opportunities, ensuring profitable growth and a strong client base. Their responsibilities revolve around gathering data, conducting research and analysis, organizing conferences and other events, maintaining records and data, and disseminating information such as proposals, memos, instructional documents, and more. There are also instances when a business development coordinator must liaise with clients and external agencies, even respond to calls and correspondence from customers.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from client coordinator resumes include skills like "crm," "project management," "client facing," and "client relations," whereas an administrative coordinator is more likely to list skills in "provides administrative support," "payroll," "office procedures," and "office equipment. "
Administrative coordinators earn the highest salary when working in the government industry, where they receive an average salary of $43,324. Comparatively, client coordinators have the highest earning potential in the technology industry, with an average salary of $47,602.administrative coordinators typically earn similar educational levels compared to client coordinators. Specifically, they're 1.9% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Client coordinator vs. Business development coordinator
Types of client coordinator
Updated January 8, 2025
