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Become A Client Delivery Manager

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Working As A Client Delivery Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Client Delivery Manager Do At Intel

* Establish processes to support an engagement, including project calendar and defining deliverable and reporting procedures
* Lead and or participate in operational processes related to specific engagements, including staffing, utilization management, forecasting, time and expense management, and billing
* Work with pre-sales to negotiate and confirm Statements of Work and create Change Orders based on project requirements
* Validate scope, conduct project kickoff and hold discussions with stakeholders
* Conduct weekly and monthly status reports internally and to the client at key project milestones and provide project status reports on the effectiveness of the engagements in process against their baseline plans.
* Review, monitor, manage and approve consultant and partner billable hours and expenses on a weekly basis
* Define in advance and secure sign-off on the acceptance criteria for project deliverables, work with the team to establish delivery dates for and oversee the review of client deliverables to ensure they meet all client acceptance criteria.
* Provide technical oversight for projects and provide Project Management expertise where requiredCoordinate internal team member activities so that their deliverables are seamlessly integrated and delivered on a timely basis
* Participation with the customer in use case and business presentations to executive management is expected
* Oversee resolution of product issues and defects with Product Management and Customer Support.
* Participate in escalation of Severity 1 issues for rapid resolution
* to 75% Travel to client sites is expected on an as designed or needed basis

What Does A Client Delivery Manager Do At Asurion

* The Delivery Manager will demonstrate key skills in Team Leadership.
* Leading large or multiple teams as a project leader or formal manager, managing the performance of others, coaching, delegating, prioritizing work, mobilizing others to accomplish team goals.
* The Delivery Manager role will be responsible for execution of the following:
* Report and Manage total project health
* Definition and report of project milestones and schedule
* Transformation of the business and stakeholder needs into a technical vision, strategy and approach including definition of Use Cases and User Stories.
* All project oversight, including planning, directing and managing development resources and testing activities
* Defines and implements continuous project risk analysis, develops mitigation strategies and, drives resolution of issues.
* Technical Solution Engineering Responsibilities for ServiceBench Implementation and project development
* Leadership of Use Case Elicitation and capture activities
* SCRUM Master (Responsibility)
* Product Manager Responsibilities: including liaison with a different organization for purposes of defining product and feature definitions.
* Ensures project deliverables aligns corporate and organizational standards

What Does A Client Delivery Manager Do At Accenture

* Develop an in-depth understanding of the customer's business, structure, challenges and requirements within the context of the customer's business sector
* Manage internal and external resources to optimize client impact within project budget, timeline and deliverables and agreed upon scope
* Ensure client satisfaction through project delivery
* Effectively manage complex project in ambiguous environment
* Assist with creating and closing proposals generated by leadership
* Assist throughout the sales process, as required
* Develop senior client relationships in order to influence services sales opportunities
* Responsible for contributing to knowledge capital
* Translate ambiguous communication into clear and precise language
* Responsible for determining data collection requirements and creating concrete analysis from ambiguous requests, based on customer needs
* Responsible for driving succinct analysis from multiple data loads
* Responsible for supervising teams of 7 employees
* Mentor junior associates to developing sound analysis and evoking critical thinking ability
* Develop strategic relationships developing an advisor relationship
* Support new sales efforts by participating in oral

What Does A Client Delivery Manager Do At Tenet Healthcare

* Align the client’s objectives, goals and capabilities plans with strategic market imperatives.
* Structure efforts to achieve the required client objectives and strategy
* Lead the strategic initiatives from concept to full implementation.
* Works with all levels of leadership to identify opportunities and risks associated with the client(s) service experience.
* Drive changes through alignment of people, process and technology to address existing and potential gaps that may inhibit the client’s ability to effectively implement initiative
* Serve as an integral part of the leadership team that will enable client performance and compliance, optimize processes and controls and prepare CVBC to deliver leading service in the future.
* Develop and maintain relationships with key stakeholders and business partners upstream and downstream of all value streams.
* Create an environment of executive team efficiency
* Job Duties and Essential Functions:
* Provides management oversight of the client revenue, by identifying variances and working with teams to off-set overspend and/or identify opportunities to execute with any cost savings strategies.
* Develops and implements service offering at the market and functional levels.
* Leads client relationship by understanding the multiple points of entry within the partnership required to mitigate all threats to timelines and targets.
* Drives projects through operational phase to completion and ensures that activities represent value added deliverables for all clients.
* Performs project risk analyses, suggests mitigation strategies, and monitors response options
* Provides insight and direction to clients of service offerings.
* Works closely with management teams to ensures consistency of the operations processes across the organization
* All other job related duties as relates to job function or as delegated by the management team

What Does A Client Delivery Manager Do At Adecco Group

* Source and screen candidates for roles and present the candidates to the client / account manager / Onsite teams
* Work closely with the Onsite management and client teams to ensure that there is a clear understanding of their business, needs, culture and job roles that will be resourced
* Network and build talent pools where necessary and ensure that referrals from candidates are gathered and actioned accordingly
* Conduct structured telephone interview with identified candidates, prepare feedback and shortlist for selection.
* Manage interview process end to end including summarizing feedback to the candidate
* Maintain and update candidate records in tracking database
* Achieve agreed recruitment & sourcing performance targets across all major KPI’s (resume submissions, Interviews, Fulfilment rate, retention rate)
* Ensure the candidate understands the Adecco Onsite delivery, culture & Associate lifecycle
* Coordinate and check the appropriate first day onboarding items have been completed (e.g. equipment for the Associate to start work on arrival)
* Act as a point of contact by addressing all Associate queries, escalating as appropriate
* Responsible for Associate engagement and satisfaction.
* Conduct and gather formal and informal feedback and put in place actions to continually improve satisfaction (and ultimately retention)
* Gain candidate’s commitment and manage expectations through resume submission, interview and job offer stages
* Champion the team’s vision by upholding the required standards of behavior and attitude – Associate and client facing
* Create and develop effective working relationships with key client contacts (e.g.
* HR, Operations)
* Adopt & demonstrate The Adecco Group and Client’s company core values in the delivery of customer-centric service
* Ensure all interviews, assessment requests and customer satisfaction responses are generated within agreed SLAs
* Maintain high levels of customer satisfaction survey feedback
* Understand and follow the Onsite Roadbook
* Become a super user of all client and Adecco systems ensuring that you understand the functionality of the system and how it links in with other systems that support the onsite service
* Ensure that all tasks are completed to the agreed client processes/requirements and in line with agreed SLA targets
* Adhere to the policies of the Client and Adecco Group

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Client Delivery Manager Typical Career Paths

Client Delivery Manager Demographics

Gender

  • Male

    56.9%
  • Female

    42.3%
  • Unknown

    0.8%

Ethnicity

  • White

    74.8%
  • Asian

    12.3%
  • Hispanic or Latino

    9.8%
  • Unknown

    2.7%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    42.9%
  • Polish

    14.3%
  • Arabic

    14.3%
  • French

    14.3%
  • Telugu

    14.3%
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Client Delivery Manager

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Client Delivery Manager Education

Client Delivery Manager

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Real Client Delivery Manager Salaries

Job Title Company Location Start Date Salary
Manager Decision Science, Client Delivery Argus Information & Advisory Services, LLC New York, NY Feb 12, 2015 $164,466
Client Delivery Lead Accenture LLP Chicago, IL Mar 03, 2014 $133,000
Manager Business Analysis, Client Delivery Argus Information & Advisory Services, LLC White Plains, NY Jan 05, 2015 $129,418
Manager-Client Delivery Irunway, Inc. Santa Clara, CA Sep 05, 2015 $99,678
Manager-Client Delivery Irunway, Inc. New York, NY Sep 05, 2015 $99,678
Client Delivery Manager SQS USA, Inc. Naperville, IL Apr 24, 2013 $98,000
Client Delivery Manager SQS USA, Inc. Dearborn, MI Jan 02, 2015 $96,717
Client Delivery Manager Latitude 36, Inc. Fremont, CA Oct 25, 2016 $86,882
Client Delivery Manager The Nielsen Company (Us), LLC Oldsmar, FL Sep 30, 2013 $85,000
Client Delivery Manager The Nielsen Company (Us), LLC New York, NY Nov 11, 2013 $85,000
Client Delivery Manager The Nielsen Company (Us), LLC New York, NY Sep 30, 2013 $85,000
Manager-Client Delivery Irunway, Inc. Austin, TX Sep 05, 2015 $84,140
Manager-Client Delivery Irunway, Inc. Austin, TX Sep 05, 2015 $81,370
Manager-Client Delivery Irunway, Inc. Austin, TX Jan 09, 2016 $79,000 -
$88,002
Manager-Client Delivery Irunway, Inc. Austin, TX Sep 11, 2015 $79,000 -
$85,439
Manager-Client Delivery Irunway, Inc. Austin, TX May 22, 2015 $79,000 -
$85,439

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Top Skills for A Client Delivery Manager

FinancialProjectManagementClientDeliverablesCustomerSatisfactionComplianceServiceDeliveryClientRelationshipsResourceUtilizationPInfrastructureProcessImprovementsScopeItilPayrollClientSatisfactionRevenueGrowthHRXeroxGlobalGMCSC

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Top Client Delivery Manager Skills

  1. Financial
  2. Project Management
  3. Client Deliverables
You can check out examples of real life uses of top skills on resumes here:
  • Balanced the demand levels of customers against the financial obligations of their contracts.
  • Developed a client delivery team to facilitate better operational support, project management
  • Followed all SEI-CMMi Level 2 practices as required, decreasing development costs while increasing the number and quality of client deliverables.
  • Achieved high levels of customer satisfaction through collaboration with the Account Operation teams.
  • Worked with team to implement, process improvement, troubleshoot business issues, monitor performance, and ensure contractual compliance.

Top Client Delivery Manager Employers