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Client delivery manager skills for your resume and career

Updated January 8, 2025

7 min read

Below we've compiled a list of the most critical client delivery manager skills. We ranked the top skills for client delivery managers based on the percentage of resumes they appeared on. For example, 14.4% of client delivery manager resumes contained client facing as a skill. Continue reading to find out what skills a client delivery manager needs to be successful in the workplace.

15 client delivery manager skills for your resume and career

1. Client Facing

Here's how client delivery managers use client facing:

Mitigated IT solutions, excelled in client facing interactive communication skills.
Returned to Client services from Project Management due to missing a more client facing role.

2. Project Management

Here's how client delivery managers use project management:

Performed internal project management with multiple functional departments to ensure consistent delivery of products and services to existing clients.
Project Management and oversight on financial transactions and interface with credit card processing systems.

3. Client Satisfaction

Here's how client delivery managers use client satisfaction:

Manage relationship and proactive involvement to ensure maximum client satisfaction, recruiting optimization and issue resolution.
Develop and monitor action plans for client satisfaction to ensure effectively managed client relationships.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how client delivery managers use hr:

Managed and directed 200+ Architecture, Engineering and Production Architecture staff with an annual HR budget of $20 million.
Performed career planning, staff/resource planning, hiring, performance reviews, and other HR functions for 13 direct reports.

5. Customer Satisfaction

Here's how client delivery managers use customer satisfaction:

Ensured strong communications with client stakeholders, increasing customer satisfaction and revenue.
Managed customer satisfaction and escalation process including critical situations and account management.

6. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how client delivery managers use client expectations:

Provide delivery oversight for all projects ensuring successful delivery exceeding client expectations.
Manage client expectations and balance the needs of UNUM business partners.

7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how client delivery managers use service delivery:

Participate in identifying improvements to enhance client service delivery.
Act as the primary point of contact for day-to-day client service delivery of Platform Services on large commercial and government accounts.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how client delivery managers use crm:

Major projects included a PeopleSoft upgrade, Content Management System implementation, a CRM turnaround project and Accela implementation and upgrades.
Provided value added recommendations to the senior management for strategic CRM implementation by analyzing the business requirements and current market trends.

9. Level Agreements

Here's how client delivery managers use level agreements:

Open and track Remedy tickets to ensure issues are resolved according to SLA's (Service Level Agreements).
Established and reported weekly/monthly on Service Level Agreements (SLA) and improvement plans.

10. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how client delivery managers use infrastructure:

Manage successful delivery of customer care components for mission critical payment infrastructure solutions for Fortune 1000 customers.
Facilitated redesign of the voice/data infrastructure as cost cutting measure.

11. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how client delivery managers use issue resolution:

Performed incident triage, RCA reviews, reporting analysis and issue resolution for critical incidents.
Tracked and signed off on each step of client issue resolutions; ensuring on-time completion.

12. Process Improvement

Here's how client delivery managers use process improvement:

Attended client service meetings to review performance reporting, service improvement, quality and process improvement opportunities.
Identify process improvement opportunities and best sharing practices.

13. Manage Client Expectations

Here's how client delivery managers use manage client expectations:

Build strong client relationships and manage client expectations with delivery excellence, Quality and timeliness as priority.

14. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client delivery managers use account management:

Participate in customer reviews, reporting and account management.
Perform audits of Core Process adherence and provide reports to Account Management regarding outcomes and remediation.

15. Client Relationships

Here's how client delivery managers use client relationships:

Maintained productive senior, C-level, client relationships to ensure ongoing engagement despite onerous contractual terms and challenging client environment.
Foster business development opportunities by building client relationships, understanding strategic goals, and developing a target state vision.

What skills help Client Delivery Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of client delivery manager skills to add to your resume

The most important skills for a client delivery manager resume and required skills for a client delivery manager to have include:

Client Facing
Project Management
Client Satisfaction
HR
Customer Satisfaction
Client Expectations
Service Delivery
CRM
Level Agreements
Infrastructure
Issue Resolution
Process Improvement
Manage Client Expectations
Account Management
Client Relationships
Customer Care

Business Process
Client Contacts
SLA
Service Management
RFP
Client Accounts
Career Development
SQL
Performance Reviews
Revenue Growth
Saas
MSP
Client Management
ITIL
Payroll
Incident Management

PMO
Project Scope
Gross Profit
Customer Relationships
Desktop
Escalation Management
Business Development
Continuous Improvement
Windows
Client Contracts
UK
KPI
CSC
SME
EDS
Direct Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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