Client development manager job description

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Manager, Client Development:
We are looking for a Manager, Client Development who is passionate about providing the highest standards of service to support and elevate the client journey in our Boutique. The Manager, Client Development will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role in driving the service culture and business, coaching and managing a diverse team, and equipping the Boutique Leadership Team with critical business knowledge.

Position Responsibilities:
Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients Orchestrate a seamless client experience by monitoring traffic flow, client appointments and fashion advisor availability throughout the day Support queue management, including greeting clients warmly, sharing relevant information regarding health and safety protocols and leveraging tools and processes to manage wait times and appointments Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details, launch of new tools or procedures and service delivery Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

You Are Energized By:
Fostering a meaningful client experience centered around inclusion and connection People leadership and development Building collaborative partnerships and relationships Being comfortable in the middle of complexity and ambiguity Multi-tasking within projects in a dynamic, fast paced environment Turning difficult situations into positive memories The history and heritage of The House of CHANELCreativity and innovation by testing, learning and taking new risks

Position Requirements:
Minimum 5 years of related experience Bachelor's degree (preferred) Intermediate Excel skills and high level of comfort using app-based tools Ability to lift 15 lb.A flexible schedule with the ability to work late nights, weekends and some holidays

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. Our 1,800 lawyers across the United States, Europe and Asia excel at complex transactions, high-stakes litigation and world-class advisory services in the technology, life sciences, real estate, private equity and financial industries. Our unique combination of deep experience serving both the innovators and investors in a rapidly-changing, technology-driven economy sets us apart. Also a global destination for business professionals, Goodwin's team of professional staff was named the “Best Business Team” by The American Lawyer.

The Client Development Manager is a leader who possesses a client-focused mentality, is highly service oriented, and has the ability to guide, direct and advise lawyers in a sophisticated marketing and business development environment. Responsibilities include helping shape the strategic positioning for the Technology practice within the context of the Goodwin brand; supporting client
relationship-building
initiatives; facilitating cross-selling opportunities with other practice groups and geographies; lead generation; and identifying effective thought leadership opportunities.

What you'll do:
Conceptualize, initiate and support client relationship building activities and other activity that will help the firm to institutionalize its client base and grow top line revenue.Develop business development plans for primary and sub-practices.Work with the partners in developing and implementing personal business development plans and network expanding activities.Track and provide regular updates detailing business development activity and successes (win/loss ratios, referrals, return on networking investments, upcoming activities).Participate in the design and implementation of cross-BU and cross-geography business development initiatives, including client teams and broader initiatives.Where appropriate, participate in networking opportunities to directly generate new business opportunities for the firm.Oversee research and related competitive intelligence activity for key clients and prospects, working closely with the Market & Competitive Intelligence leader. Monitor the business development strategies and related activity of key competitors.Prepare responses to RFPs/RFIs and daily pitch requests; working with the Director of Client Development and the Pricing and Project Management team in developing alternative fee arrangement proposals and other value adds.Work with CD Director to ensure integration of lateral associates and partners.Identify, prioritize and manage key organizations and events in which the practice/partner(s) will participate.Work with CD Director to develop and manage budget for practice-related marketing memberships, sponsorships and hosted events.Negotiate contracts, speaking slots and other related benefits.Develop targeted invitee mailing lists. Report on RSVPs and who-knows-whom.Attend events and assist attorneys with making connections at events; report on return on investment.Work with the Integrated Marketing Manager to ensure that practice descriptions, data sheets, web content and other marketing materials are compelling and up-to-date.Identify matter tracking activities for the practice and ensure appropriate details are captured in the experience management system for easy output to proposal materials.Identify and manage review and submission of data for all relevant league tables and deal listings; review and analysis of published results for practice leaders. Develop relevant client/prospect communications based on results and work with Communications group to identify league table rankings that merit external communications support.Coach lawyers on business development, including personal business development plans. Focus lawyers in various legal practice areas on practical, effective deliverables, tracking all results stemming from these efforts.Work with the firm's Communications team to create targeted, strategic submissions for practice-related and attorney rankings, surveys and awards, including Chambers, Legal 500, Am Law rankings, Best Lawyers and other industry-specific/geographic/attorney demographic awards programs.Work with Communications leaders to develop and implement public relations strategies that further the group's goal for positive media exposure and visibility.

Who you are:
Strategic thinker with strong project management, process implementation, data and budgeting skills.Able to interact in a highly professional manner with partners, clients, colleagues and service providers.Superior communication skills, including strong writing and editorial skills, with particular attention to detail.Strong computer skills including proficiency in the Microsoft Office suite. Experience with InterAction, Microsoft Dynamics or other CRM tools and databases a plus.A total of 8+ years of progressive experience in a practice management, business development or marketing role, ideally in an AmLaw 100 or other large professional services firm.Previous experience in the funds space is strongly preferred.2+ years as a manager preferred.Minimum BA, BS or degree equivalent.
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Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

As the Client Development Manager, Shopper Marketing, you are responsible for aligning Inmar retailer and brand partner strategies via the development and execution of Shopper Marketing campaigns. You will be responsible for understanding the strategic goals and objectives of assigned retailer(s), inclusive of seasonal/event planning, and develop sales strategies to align those objectives and help brands address the entire consumer journey at the retailer(s). You will be constantly abreast of client's needs and provide new product/service ideas based on those needs. The Client Development Manager, Shopper Marketing, will monitor retailer(s) inventory along with CPG investment to optimize and refine campaigns, primarily digital promotions.
Primary Accountabilities:

Influence:

Work closely with the District VP, Shopper Marketing Client Development Directors (CDDs) and Customer Success on retailer strategies and objectives Work closely with Brand and Shopper Marketing Client Development Directors, Digital Client Development Managers, and Digital operations for development and execution of Shopper Marketing campaigns Maintain relationships with all buying influences within the client/prospect organization Develop a holistic view of clients' business including in-depth knowledge of marketing plans, objectives, strategies, and challenges Manage internal communications garnering support and getting appropriate buy-in across teams Collaborate with the client on product and service improvements that could deliver incremental value and bring Product Management into those discussions as necessary Work cross-functionally at Inmar and within client organizations to execute campaigns and understand trends in order to identify opportunities for revenue growth and resolve any potential issues Oversee contract management



Strategic:


Develop and monitor campaign metrics to support efficient assessment and optimization of campaigns, making informed and timely recommendations to enhance performance against client KPIs Deliver, or partner with Brand CDM peers to deliver, post-event analysis with holistic campaign recaps and actionable insights with recommendations for future campaigns Develop and maintain expertise on industry trends, technology, best practices, and regulations of relevance to the promotion network Obtain "expert" level understanding of Inmar's Media and Data and Incentive solutions in order to translate how Inmar's offering aligns with client objectives Ensure the client understands the value of the services available or being received to ensure repeat business with increased value to the company



Administrative:


Manage status tracking of retailer supported events, estimates/proposals, current campaigns, and reporting Maintain Salesforce.com records for all key account activity Manage travel expenses and budgets, in line with Inmar policies Performs other duties as assigned



Required Qualifications:


Bachelor's Degree in Business, Marketing, or related industry Minimum of 3 years using a consultative sales approach selling Digital Marketing or Merchandising directly in retail or for service provider company that works directly with retailers and/or CPG's. Proficient in Microsoft Office Proficient in Google Suite Proficient in Salesforce.com (CRM tool) Ability to travel up to 25%



Individual Competencies:


Adaptability: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude. Emotional Intelligence: Possesses emotional self-awareness to identify and manage emotions, maintain composure through stress and anxiety, and recognize the emotional responses of others in order to understand the client's needs and adapt the message. Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results. Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent. Influence: Uses appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.


The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper. Occasionally required to stand, kneel or stoop, and lift and/or move up to 15 pounds. Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.



Safety:


Support a safe work environment by following safety rules and regulations and reporting all safety hazards.



As an Inmar Associate, you:


Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration, and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information, and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service, and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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