How To Become A Client Engagement Manager: What It Is and Career Path

What is a client engagement manager and how to become one

Updated January 8, 2025

3 min read

These experts create positive experiences for clients throughout a project. They are the first point of contact for the client with the company. They ensure both parties are meeting their contract terms. Asides from that, they report directly to project managers. Furthermore, they create and foster a positive client-vendor relationship. Additionally, they address client issues and resolve them. Oftentimes, they collaborate with the sales team to identify potential upsell opportunities with existing clients. Also, they compile project progress and performance reports.

Candidates must hold at least a bachelor's degree in business, communications, or a related field. You must also possess the Project Management Professional (PMP) certification. Employers may provide on-the-job training. You must be proficient in project management, survey, and customer relationship management software. Essential skills include communication, customer service, organization, and client management skills. These experts earn about $75,972 annually. Their salary is from $39,000 to $148,000.

ScoreClient Engagement ManagerUS Average

Salary

7.8

Avg. Salary $108,936

Avg. Salary $59,228

Stability level

6.4

Growth rate 5%

Growth rate 0.3%

Diversity

2.7

Race

American Indian and Alaska Native 0.24%

Asian 4.07%

Black or African American 3.24%

Hispanic or Latino 9.82%

Unknown 4.41%

White 78.23%

Gender

female 41.49%

male 58.51%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.4

Work life balance is poor

6.4 - fair

Key steps to become a client engagement manager

Explore client engagement manager education requirements

Most common client engagement manager degrees

Bachelor's

70.6 %

Master's

18.6 %

Associate

5.9 %

Start to develop specific client engagement manager skills

Skills	Percentages
Customer Satisfaction	21.86%
Client Engagement	21.83%
Issue Resolution	17.22%
Service Delivery	15.33%
Client Facing	2.78%

Complete relevant client engagement manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client engagement managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client engagement manager based on U.S. Bureau of Labor Statistics data and data from real client engagement manager resumes.

Research client engagement manager duties and responsibilities

Manage multiple SLA's within the agreement.
Lead the creation of for an iPaaS cloud solution.
Manage business-proposal development and RFP responses with swift turnarounds and tight deadlines.
Manage client experience across a variety of industries, e.g., technology, healthcare, professional services, manufacturing.

Apply for client engagement manager jobs

Now it's time to start searching for a client engagement manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do client engagement managers rate their job?

-/5

5 stars

4 stars

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1 star

Client engagement manager reviews

A zippia user wrote a review on Jun 2020

Cons

So far, I did not find.

Pros

Customer engagement manager needs to leverage strong skills in internal and external communications, cooperation, and collaboration, as well as make decisions and problem solving. This position has endless opportunities to develop.