Become A Client Engagement Manager

* Health Improvement Strategy & Engagement – Health Promotion, Wellness & Health Advocacy
* Develop/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
* Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
* Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna
* Develop/ implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy & cost transparency.
* Includes detailed communication campaigns and event participation as applicable
* Utilizes account level consultative analytics to promote Cigna's health advocacy programs that support clinical intervention and promote health risk reduction.
* Drives membership growth directly linked to Client/Customer Health Improvement Strategy
* Ensures Clients are receiving maximum potential savings by utilizing health advocacy programs and promoting preventive care.
* Conduct on-site wellness presentations to existing and prospective clients and customers to educate and influence Cigna products, programs and capabilities.
* Engages and advises Customers in achieving better health through decisions and program participation
* Account Strategy
* Partners with the Client Management team to development client-specific strategies in pursuit of growth opportunities that will increase penetration in programs and generate revenue for Cigna; including potential sales of ancillary products and strategies to maximize sales, membership growth and retention.
* Works with Clients (Fund Administrators and Trustees, as appropriate) and Consultants on a daily basis addressing issues including: Wellness initiatives, Enrollment Strategy, Employer/Employee Consumerism.
* Participates in annual account planning sessions and benefit insight sessions with the CM.
* Achieves team and account level business plan objectives, both in support of the implementation of new plans and in identifying and responding to customer needs.
* Conduct analysis to identify account opportunities and to recommend strategies that address client-specific needs to improve the team and organization’s results.
* Handles, refers, or delegates complex questions, issues, and problems to appropriate Cigna resources on a wide range of products as they relate to the assigned book of business.
* Serves as SME to clients on products, programs and capabilities.
* Refers client service issues, administrative functions, eligibility/claim issues, billing questions, installation matters, and settlement production matters to appropriate service organization representatives (Client Advocacy Team (Client Service Executive), Customer Service Claim and Call Centers, etc.) for resolution and follow-through.
* Partner with Client Manager and Service Operations Customer Advocacy Team to proactively educate and provide recommendations to clients and customers regarding procedural, legislative and other changes affecting them.
* Supports the achievement of customer-specific performance guarantees.
* Identify internal procedures that adversely affect customer satisfaction and drive improvements in concert with internal resources.
* Participates in finalist meetings and account Installation meetings for new and renewing accounts.
* Participates in Broker & Community activities to promote Cigna.
* Enrollment Strategy
* Customer Engagement
* Owns and facilitates the Account Enrollment Strategy to drive and promote customer growth.
* Engages and provides employee communication to clients regarding their purchased services.
* Conducts open enrollment sessions, healthfairs, benefit fairs and Q&A sessions to engage and educate Customers.
* Maintains knowledge and expertise in all products, programs, services.
* Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.
* Team Leadership
* Serves as a trainer, mentor and coach to newer members of the team.
* Is viewed as a leader by team members and other matrix partners.
* Has broader market visibility beyond their own assigned team.
* Serves on best practice and other process improvement initiatives with local and enterprise level scope.
* Is viewed by others as a subject matter expert for the Client Engagement Manager role.
* Provides backup team leadership support in the absence of the Client Engagement Director

* Set up and maintain efficient file delivery and processing_
* Manage all data security assessment activities_
* Ensure appropriate data governance_
* Develop and maintain processes and controls as needed to ensure compliance with key contractual obligations._
* Partner across Enterprise Technology teams to identify, recommend, and implement the right services and solutions based on customer needs.
* Partner with internal organizations such as Legal, Finance, Sourcing & Procurement, Global Information Security, and Global Business Applications support to initiate technology projects.
* Build and nurture relationships with technology vendors, service providers, and internal resources, e.g.
* Disney line of business technical teams.
* Enable innovation and continuous improvement to drive efficiency and value

* Utilize the Microchip Sales Processes to drive design wins to revenue at select target customers.
* Provide technical and business insight at every level of the customer engagement.
* The CEM owns and drives the company relationship with the assigned customer base.
* The CEM must effectively work within a team environment, to successfully develop and implement sales strategies
* Communicate effectively with Microchip Product divisions
* The ideal candidate will be self motivated, and aspire to provide the customer with the highest level of support
* Maintain an up to date knowledge of their customer’s products, market, competitive landscape and internal organization
* Consistently meet or exceed sales goals
* LI-JL1

* Under general guidance and with latitude for independent judgment and initiative:
* Client Relations/Operations
* Acts as the direct liaison to contracted clients; represents CEW at routine meetings with clients to ensure consistent high-quality experiences; as primary representative of CEW, manager must have credibility as a trusted advisor, industry expert and peer.
* Manager must be comfortable in a consulting capacity, working with multiple points of client contact, including senior and executive leadership, support staff, and end-users of the programs.
* Works collaboratively with the Biometric Program Coordinator and Wellness Program Outreach Coordinator, working to best coordinate schedules and programming to fit the needs of the clients and meet contract goals while being as effective and efficient as possible under the lead of the Director of Operations.
* Manages and coordinates all aspects of initial biometric implementation upon start of new contracts; this includes, but is not limited to: scheduling, staffing nurse levels to best meet needs of client while also ensuring efficient use of resources, communications, and coordination of internal resources.
* Works collaboratively with CEW team to communicate and resolve unique issues with each employer group.
* Communications
* The Client Engagement Manager is responsible for directing all marketing and communication efforts for clients, coordinating with the appropriate internal venues and partners to meet all of the client's needs.
* Works directly with each client to develop and implement a marketing plan specific to their unique needs.
* Establishes timeline for communications to ensure that communication proactively exists between clients and all program participants; ensures the highest degree of client and end-user engagement.
* Works continuously to evaluate marketing strategies for effectiveness in outreach and engagement into programs and makes adjustments as needed.
* Sets goals and objectives for engagement; monitors, evaluates, and reports on progress towards contract goals.
* Takes initiative to resolve any issues or challenges that arise.
* Analyzes data, outcomes, and quarterly reports to measure effectiveness of current programming; recommends changes and adjustments as appropriate to have the most effective programming for the client's needs, while also meeting contract goals.
* Also analyzes data, outcomes and communication analytics to best determine which communication/marketing tactics are most effective for diverse client portfolios; track marketing performance metrics, including lead conversion and ROI of marketing programs to drive URCEW goals.
* Develops and maintains a collaborative communication plan and calendar of activities, communications and marketing efforts for CEW clients.
* Ensures plan is executed and revisions are made as needed.
* Consistently be aware of new tactics/strategies to increase engagement
* ie. blogs, social media, video).
* As needed, perform additional communication tasks to support effective operations.
* Ensure the client communications build strong relationships and promote programs.
* Responsibility for consistency and accuracy of communications.
* Other Responsibilities
* Tracks monthly metrics for all programs; recommends action in order to meet contract requirements.
* Assist with preparation of presentations ensuring consistency and accuracy of content.
* Suggest ideas for program improvements based on best practices in publication standards as well as promotional aspects of activities/program to CEW leadership.
* Becomes member of each client's Wellness Committee as requested, to represent CEW and work to seamlessly promote program as part of client's existing wellness initiatives.
* Strategizes and coordinates wellness efforts to include event planning and wellness-related events; includes efforts to represent CEW independently in the community, or within clients' organizations

* Forms relationships with client group and HR business partners.
* Ability to identify learning needs as it relates to human performance gaps to drive business outcomes.
* Applies a systemic process of discovery by partnering with the client or leveraging external/industry knowledge.
* Recommends appropriate learning solutions that address root cause(s) of performance gaps rather than symptoms or side effects
* Ensures learning outcomes are met.
* Evaluates learning solution, monitoring and reporting on impact of learning to ensure effectiveness.·ManagesLearning Programs:Understands the holistic view of the learning ecosystem.
* Partners and collaborates with the client on an on-going basis to maintain a sustained business relationship.
* Maintains the integrity of learning programs as it relates to time/cost/quality.
* Strives to drive evolving business outcomes, not just training solutions.·Project Management:Maintains effective relationships across all company; acts as Project Manager to create effectives learning solutions.
* Creates a project management plan and ensures stakeholder buy-in while also adhering to cost, schedule and performance requirements.
* Collaborates across L&D to design, create and develop learning solutions to meet the organization’s needs.·Execution of Projects: Strategically uses expertise and experience to anticipate and neutralize issues before they arise.
* Is a communications hub during all phases of thelearner experience (design, development, and evaluation).
* Anticipates change management issues and addresses them in the learning prescription.
* Gathers, organizes and analyzes information regarding the impact of learning solutions against key business drivers.·Instructional Design: Consults with clients, colleagues, and senior leadership to providelearning solutions with broad impact and business outcomes.
* Leverages instructional design expertise across L&D to analyze and select the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.
* Marries adult learning theory/research with the practical business needs of the organization.·Training Department Leadership: Is viewed as a leader within Learning & Development.
* Mentors/coaches new team members as needed.
* Active in large scope initiatives/projects
* Proficient in learning & development theory and practices.
* Regularly seeks new information on learning methods/technology.
* Requires less direct supervision and is autonomous in ability to perform responsibilities
* REPORTING/WORKING RELATIONSHIPS* Reports to a Manager within Learning & Development
* Partners with key client(s) and other areas as needed to maximize results
* Collaborates across team lines within L