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Become A Client Engagement Manager

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Working As A Client Engagement Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $96,521

    Average Salary

What Does A Client Engagement Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Engagement Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Engagement Manager jobs

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Average Length of Employment
Client Executive 3.4 years
Client Manager 2.6 years
Client Partner 2.6 years
Engagement Manager 2.5 years
Top Employers Before
Consultant 4.2%
Owner 2.8%
Top Employers After
Consultant 9.4%
Manager 7.8%

Client Engagement Manager Demographics

Gender

Male

60.9%

Female

38.1%

Unknown

1.0%
Ethnicity

White

72.0%

Asian

13.4%

Hispanic or Latino

11.9%

Unknown

1.8%

Black or African American

0.9%
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Languages Spoken

Spanish

36.4%

French

18.2%

Kashmiri

9.1%

Finnish

9.1%

Japanese

9.1%

Hindi

9.1%

Urdu

9.1%
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Client Engagement Manager Education

Schools

University of Chicago

9.8%

University of Phoenix

7.8%

University of Nebraska - Lincoln

5.9%

Wentworth Institute of Technology

5.9%

University of North Texas

5.9%

Capella University

5.9%

University of Iowa

5.9%

Pepperdine University

5.9%

Eastern Michigan University

3.9%

University of Maryland - University College

3.9%

North Carolina State University

3.9%

Southern Methodist University

3.9%

Boston University

3.9%

Georgia Institute of Technology -

3.9%

New York University

3.9%

Johnson County Community College

3.9%

Marquette University

3.9%

University of Pennsylvania

3.9%

University of Alabama at Birmingham

3.9%

Abilene Christian University

3.9%
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Majors

Business

32.7%

Marketing

11.1%

Electrical Engineering

6.5%

Project Management

5.5%

Management

5.0%

Computer Science

5.0%

Communication

4.5%

Computer Information Systems

4.0%

Economics

3.5%

Psychology

3.0%

Finance

3.0%

Accounting

2.0%

Political Science

2.0%

Journalism

2.0%

Health Care Administration

2.0%

Information Systems

2.0%

Human Resources Management

1.5%

Biology

1.5%

Interior Design

1.5%

Education

1.5%
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Degrees

Bachelors

44.0%

Masters

31.4%

Other

17.3%

Certificate

4.0%

Doctorate

1.4%

Associate

1.1%

License

0.4%

Diploma

0.4%
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Real Client Engagement Manager Salaries

Job Title Company Location Start Date Salary
Senior Client Engagement Manager Essex Lake Group LLC New York, NY Nov 19, 2010 $300,000
Client Engagement Manager Sutherland Global Services, Inc. Mount Vernon, WA Oct 10, 2016 $160,000
Client Engagement Manager Dimensional Thinking, LLC Berkeley Heights, NJ Mar 09, 2015 $149,157 -
$155,000
Client Engagement Manager Altimetrik Corp Princeton, NJ Jun 12, 2016 $145,000 -
$170,000
Client Engagement Manager EPAM Systems, Inc. San Francisco, CA Feb 02, 2016 $140,000 -
$160,000
Client Engagement Manager EPAM Systems, Inc. Conshohocken, PA Apr 01, 2015 $140,000
Client Engagement Manager Altimetrik Corp Princeton, NJ Jan 12, 2016 $136,718 -
$170,000
Client Engagement Manager Bristlecone, Inc. Mountain View, CA Oct 26, 2014 $127,310
Client Engagement Manager JMRT Solutions, LLC Indianapolis, IN Jan 01, 2015 $120,000
Client Engagement Manager Integreon Managed Solutions, Inc. Cambridge, MA Oct 01, 2010 $110,000
Project Manager/Client Engagement Manager Capgemini Financial Services USA Inc. Rosemont, IL Sep 28, 2009 $103,000
Project Manager/Client Engagement Manager Capgemini Financial Services USA Inc. (Legacy KANB Rosemont, IL Feb 02, 2010 $100,000
Client Engagement Manager Netenrich, Inc. San Jose, CA Oct 15, 2014 $99,674
Client Engagement Manager CVM Solutions LLC Oakbrook Terrace, IL Jul 31, 2010 $99,000 -
$109,000
Client Engagement Manager Scioinspire Corporation West Hartford, CT Jul 15, 2016 $97,000
Client Engagement Manager Igate Technologies Inc. Evendale, OH Sep 05, 2016 $95,100
Client Engagement Manager Scioinspire Corporation West Hartford, CT Oct 23, 2015 $95,000
Senior Client Engagement Manager Williams Lea, Inc. New York, NY Aug 22, 2013 $89,833 -
$139,242
Client Engagement Manager Innovative-E.Com Alpharetta, GA Jul 25, 2011 $87,000
Client Engagement Manager Innovative-E.Com, Inc. Acworth, GA Jun 04, 2010 $87,000
Epic Client Engagement Manger-Training The CJS Solutions Group, LLC New York, NY Nov 10, 2016 $85,000
Senior Client Engagement Manager Mediabrands Worldwide, Inc. New York, NY Mar 22, 2012 $83,000 -
$95,000

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Top Skills for A Client Engagement Manager

ServiceDeliveryClientEngagementClientRelationshipsBusinessStrategyProjectManagementProcessFinancialBusinessProcessBusinessDevelopmentProjectPlansPlatformInfrastructureClientSatisfactionWebComplianceHealthcareRFPPPMOCloudCigna

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Top Client Engagement Manager Skills

  1. Service Delivery
  2. Client Engagement
  3. Client Relationships
You can check out examples of real life uses of top skills on resumes here:
  • Exceeded margin target by 20% operating within a matrix model with Sales, Service Delivery and business operations.
  • Define and map the client engagement process.
  • Rescued client relationships that were in jeopardy with annual revenues of over $1.5 million.
  • Influenced business unit executives to provide financial support of critical competitive intelligence resources for Clinical teams and well as Licensing teams.
  • Conceptualized strategic and business goals of healthcare organization s IT initiative and prepare the roadmap for business processes and IT development.

Top Client Engagement Manager Employers

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Client Engagement Manager Videos

Being Program Leader for Engagement Management and High Performer Leadership Development at Cagemini

Microsoft Services - Engagement Manager Role

Life as an Engagement Manager at Capgemini

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