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The differences between client engagement managers and client services directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client engagement manager and a client services director. Additionally, a client services director has an average salary of $117,337, which is higher than the $108,936 average annual salary of a client engagement manager.
The top three skills for a client engagement manager include customer satisfaction, client engagement and issue resolution. The most important skills for a client services director are client service, customer service, and business development.
| Client Engagement Manager | Client Services Director | |
| Yearly salary | $108,936 | $117,337 |
| Hourly rate | $52.37 | $56.41 |
| Growth rate | 5% | 5% |
| Number of jobs | 85,221 | 103,218 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 74% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
A client engagement manager is responsible for managing client accounts and keeping long and healthy relationships with business partners. Client engagement managers research the current market trends to execute effective marketing plans, boosting the company's and clients' brand image to various platforms, and generating more revenues and profits for the business to support operational functions. They also identify business opportunities for the company's growth, meeting client demands, and solving account project discrepancies. A client engagement manager must have excellent communication and organizational skills, especially on coordinating with the clients and updating them on brand progress and deliverables.
A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.
Client engagement managers and client services directors have different pay scales, as shown below.
| Client Engagement Manager | Client Services Director | |
| Average salary | $108,936 | $117,337 |
| Salary range | Between $69,000 And $169,000 | Between $84,000 And $162,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Citi | First Republic Bank |
| Best paying industry | Technology | Technology |
There are a few differences between a client engagement manager and a client services director in terms of educational background:
| Client Engagement Manager | Client Services Director | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 74% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Southern California |
Here are the differences between client engagement managers' and client services directors' demographics:
| Client Engagement Manager | Client Services Director | |
| Average age | 46 | 46 |
| Gender ratio | Male, 58.5% Female, 41.5% | Male, 45.1% Female, 54.9% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |