How to hire a client engagement manager

How to hire a client engagement manager, step by step

Here's a step-by-step client engagement manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client engagement manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client engagement manager
• Step 8: Go through the hiring process checklist

What does a client engagement manager do?

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1. Identify your hiring needs

   First, determine the employments status of the client engagement manager you need to hire. Certain client engagement manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect client engagement manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of client engagement managers.

   Type of Client Engagement Manager	Description	Hourly rate
   Client Engagement Manager	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$33-81
   Client Services Director	A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction... Show more	$40-77
   Regional Manager	A Regional Manager is responsible for a company's overall business operations within a particular area or region. Most of the duties will revolve around setting sales targets, creating strategies to boost financial gains, and maintaining an efficient workforce by having the right staff... Show more	$29-73

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Satisfaction
   • Client Engagement
   • Issue Resolution
   • Service Delivery
   • Client Facing
   • Project Management
   • CEM
   • Account Management
   • Client Satisfaction
   • Business Development
   • Client Expectations
   • Digital Marketing
   • ROI
   • Client Service

   Check all skills

   Responsibilities:

   • Manage multiple SLA's within the agreement.
   • Lead the creation of for an iPaaS cloud solution.
   • Manage business-proposal development and RFP responses with swift turnarounds and tight deadlines.
   • Manage client experience across a variety of industries, e.g., technology, healthcare, professional services, manufacturing.
   • Manage website development projects and SAAS client relationships with school districts nationwide, ranging in size from single-school to 5th-largest.
   • Lead the system implementation initiative which involve client resources, external Sharepoint developers and architects.

   More client engagement manager duties

3. Make a budget

   Including a salary range in your client engagement manager job description helps attract top candidates to the position. A client engagement manager salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a client engagement manager in Nebraska may be lower than in New Jersey, and an entry-level client engagement manager usually earns less than a senior-level client engagement manager. Additionally, a client engagement manager with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average client engagement manager salary

   $108,936yearly

   $52.37 hourly rate

   ---

   Entry-level client engagement manager salary

   $69,000 yearly salary

   Updated December 17, 2025

   Average client engagement manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$140,172	$67
   2	New Jersey	$138,083	$66
   3	Illinois	$124,335	$60
   4	Oregon	$120,120	$58
   5	Wisconsin	$117,461	$56
   6	Indiana	$117,082	$56
   7	Michigan	$116,638	$56
   8	Georgia	$116,356	$56
   9	Massachusetts	$114,402	$55
   10	Arizona	$114,106	$55
   11	Connecticut	$112,207	$54
   12	New York	$110,154	$53
   13	Virginia	$107,486	$52
   14	Texas	$106,240	$51
   15	North Carolina	$104,504	$50
   16	Minnesota	$100,493	$48
   17	Kansas	$94,987	$46
   18	Missouri	$92,731	$45
   19	Florida	$86,611	$42
   20	Colorado	$85,486	$41

   Average client engagement manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$169,172	$81.33	32
   2	Bain & Company	$165,356	$79.50
   3	Bloomberg	$151,471	$72.82	12
   4	Pharmaceutical Research Associates, Inc.	$141,816	$68.18
   5	Wpp Us Holdings Inc	$140,490	$67.54	19
   6	Standard Chartered	$133,538	$64.20	36
   7	iGATE Global Solutions	$132,494	$63.70
   8	CoreLogic	$132,090	$63.50
   9	Xavient Information Systems	$131,818	$63.37
   10	Accenture	$131,177	$63.07	82
   11	Five9	$131,155	$63.06	8
   12	J.P. Morgan	$129,478	$62.25
   13	CO-OP Financial Services	$127,339	$61.22
   14	Forrester	$126,671	$60.90	3
   15	Copyright Clearance Center	$123,192	$59.23
   16	PTC	$122,825	$59.05	3
   17	Invesco	$122,056	$58.68
   18	Fractal	$121,899	$58.61	15
   19	EPAM Systems	$121,198	$58.27	8
   20	Clark Construction Group	$120,204	$57.79

4. Writing a client engagement manager job description

   A job description for a client engagement manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client engagement manager job description:

   Client engagement manager job description example

   Seer Interactive is a digital marketing consultancy that harnesses compassion, data, and technology to make a mark on our communities - our coworkers, our clients, our industry, and our neighbors. We believe in relentlessly pursuing (and sharing) the truth - bringing together millions of data points from quantitative and qualitative sources to base our decisions on. Our purpose is to unlock potential for our communities mentioned above. Our vision is a world where it's easy to do the right thing throughout those communities. If you're ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday - keep reading.
   
   Seer is a remote first agency with team members working across the country. If an office environment is more your style, this position can also sit in Philadelphia or San Diego.
   
   **PLEASE NOTE** Due to our cyclical hiring needs, this standing role will remain posted if we don't have an active need because we know that one will come through soon. If you are not looking for an immediate change, please submit your application now as we'd love to learn more about you. As soon as a position opens, we will reach out to you to continue the interview process if you're still available and interested, and your skills and experience align with what we're looking for. We can assure you that we are reviewing applications, but won't be able to reach out until an active need becomes available. We'd love for you to stay in touch with us by signing up for our newsletter to receive the latest updates about our careers.
   
   What about you? You're equal parts leader and team player with a strong passion for digital marketing. Your ability to bridge the gap between enterprise-level clients and multi-disciplinary agency teams drives your success both internally and externally. Clients love you for your dedication to understanding the inner workings of their business and the challenges they face, then leveraging this info to shape strategy. Internal teams rave about your ability to help translate client goals into actionable SEO, PPC, and Analytics opportunities-- getting everyone rallied around the same holistic, data-driven strategy.
   
   Your intellectual curiosity and results-driven nature ripples across every team you touch. You're a builder, known for leaving a mark on both client accounts and the overarching client services function you support. Apply and watch your experience skyrocket 🚀
   
   Your compensation and benefits will look like...$75,000-$102,000/annually Evaluation of comp at least once a year Profit Sharing Benefits that support your whole self Snippets of our highlighted benefits: (not comprehensive) Recharge week: 1 week PTO before starting Unlimited PTO with a 3 week minimum/year requirement and Flexible FridaysReduced Holiday Hours from Christmas through New Year's for the whole team to unplug and recharge13 paid company holidays, including Employee Appreciation Days & Mental Health Days100% paid parental leave to support your growing family with phased return Elected Medical, Dental & Vision benefits effective your first day with employer funded employee premiums, HRA and DentalIf you enroll in our medical plan, a medical HRA to support your individual / family deductible All Access HRA annual allowance to support your health & wellness Annual Kaizen budget for your professional development Company funded Mental Health support via Ginger 401k at 1 year, 100% vested with a generous match and company funded financial advisor available day 1Flexible working schedule with core business hours in your timezone Joining us 100% remotely? You'll receive a $400 Remote Office setup stipend to set up your workspace
   
   Here are some highlights of what you'll be doing…You'll manage 5-6 of Seer's mid-size accounts, getting deeply ingrained with their business goals and helping to craft Seer's overarching holistic strategy for tackling them You'll work with multi-disciplinary teams (100% digital) across Paid Media, SEO, Analytics, and Creative-- ensuring all channels are highly integrated and closely aligned to overarching client goals You'll lead internal teams of 4-10+ ensuring seamless integration and communication both internally and in our client presentation You'll develop deep expertise in the client's business and industry, bubbling up relevant insights, challenges, and opportunities that deepen our client partnership You'll develop deep knowledge and understanding of the digital channels that support your client's business, hopping into data visualization dashboards and gaining familiarity with the Seer<>Client tech stack to unpack strategy and ensure our recommendations are rooted in data You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data team to architect a solution You'll be responsible for client retention, account profitability, and contract growth (where applicable)
   
   The skills you'll bring to the table…You're results-driven and hungry to help both your clients and agency succeed. Well established goals motivate you to continue innovating, while inspiring those around you to do the same You take client retention, efficiency, and value-driven growth for the clients you manage pretty seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity You've successfully juggled multiple clients/brands simultaneously, partnering with day-to-day marketing in a cross-functional capacity.You have a well-rounded background in account management/client services and have experience in the digital marketing industry, particularly in Paid Media such as Paid Search, Paid Social, Display, Affiliate Marketing, etc.You have the innate ability to simplify complex concepts and you know how to run a room, no matter who's in it. You're comfortable presenting and engaging with your day-to-day points of contact and c-level execs alike You jump at the opportunity to facilitate knowledge sharing and collaboration with cross-functional teams. You keep projects on track to goal and ensure all team members have the tools they need to succeed You have experience owning a client account start to finish. From onboarding a new client to leading weekly status calls, you know how to lead, delegate and connect the dots You are comfortable with understanding your clients' marketing tech stack and applying that knowledge to drive innovative solutions for your clients' goals
   
   Your most important qualities to be successful at Seer...Truth SeekerInnovativeHumbleData Driven People CentricAuthentic
   
   Not ready to apply but want to keep in touch? Stay connected via our monthly Career Update newsletter! We'll share curated content on Seer, open roles, industry insights, career advice, events you don't want to miss, and more (so you never miss a beat).
   
   Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here-- you are welcome. If you read this job description with a belly full of excitement, we're just as excited about you. You have to apply though :)
   #LI-Remote

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5. Post your job

   To find the right client engagement manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with client engagement managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit client engagement managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your client engagement manager job on Zippia to find and recruit client engagement manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit client engagement managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client engagement manager

   Once you've selected the best client engagement manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new client engagement manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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