Client engagement manager job description

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, and technology to make a mark on our communities - our coworkers, our clients, our industry, and our neighbors. We believe in relentlessly pursuing (and sharing) the truth - bringing together millions of data points from quantitative and qualitative sources to base our decisions on. Our purpose is to unlock potential for our communities mentioned above. Our vision is a world where it's easy to do the right thing throughout those communities. If you're ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday - keep reading.

Seer is a remote first agency with team members working across the country. If an office environment is more your style, this position can also sit in Philadelphia or San Diego.

**PLEASE NOTE** Due to our cyclical hiring needs, this standing role will remain posted if we don't have an active need because we know that one will come through soon. If you are not looking for an immediate change, please submit your application now as we'd love to learn more about you. As soon as a position opens, we will reach out to you to continue the interview process if you're still available and interested, and your skills and experience align with what we're looking for. We can assure you that we are reviewing applications, but won't be able to reach out until an active need becomes available. We'd love for you to stay in touch with us by signing up for our newsletter to receive the latest updates about our careers.

What about you? You're equal parts leader and team player with a strong passion for digital marketing. Your ability to bridge the gap between enterprise-level clients and multi-disciplinary agency teams drives your success both internally and externally. Clients love you for your dedication to understanding the inner workings of their business and the challenges they face, then leveraging this info to shape strategy. Internal teams rave about your ability to help translate client goals into actionable SEO, PPC, and Analytics opportunities-- getting everyone rallied around the same holistic, data-driven strategy.

Your intellectual curiosity and results-driven nature ripples across every team you touch. You're a builder, known for leaving a mark on both client accounts and the overarching client services function you support. Apply and watch your experience skyrocket 🚀

Your compensation and benefits will look like...$75,000-$102,000/annually Evaluation of comp at least once a year Profit Sharing Benefits that support your whole self Snippets of our highlighted benefits: (not comprehensive) Recharge week: 1 week PTO before starting Unlimited PTO with a 3 week minimum/year requirement and Flexible FridaysReduced Holiday Hours from Christmas through New Year's for the whole team to unplug and recharge13 paid company holidays, including Employee Appreciation Days & Mental Health Days100% paid parental leave to support your growing family with phased return Elected Medical, Dental & Vision benefits effective your first day with employer funded employee premiums, HRA and DentalIf you enroll in our medical plan, a medical HRA to support your individual / family deductible All Access HRA annual allowance to support your health & wellness Annual Kaizen budget for your professional development Company funded Mental Health support via Ginger 401k at 1 year, 100% vested with a generous match and company funded financial advisor available day 1Flexible working schedule with core business hours in your timezone Joining us 100% remotely? You'll receive a $400 Remote Office setup stipend to set up your workspace

Here are some highlights of what you'll be doing…You'll manage 5-6 of Seer's mid-size accounts, getting deeply ingrained with their business goals and helping to craft Seer's overarching holistic strategy for tackling them You'll work with multi-disciplinary teams (100% digital) across Paid Media, SEO, Analytics, and Creative-- ensuring all channels are highly integrated and closely aligned to overarching client goals You'll lead internal teams of 4-10+ ensuring seamless integration and communication both internally and in our client presentation You'll develop deep expertise in the client's business and industry, bubbling up relevant insights, challenges, and opportunities that deepen our client partnership You'll develop deep knowledge and understanding of the digital channels that support your client's business, hopping into data visualization dashboards and gaining familiarity with the Seer<>Client tech stack to unpack strategy and ensure our recommendations are rooted in data You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data team to architect a solution You'll be responsible for client retention, account profitability, and contract growth (where applicable)

The skills you'll bring to the table…You're results-driven and hungry to help both your clients and agency succeed. Well established goals motivate you to continue innovating, while inspiring those around you to do the same You take client retention, efficiency, and value-driven growth for the clients you manage pretty seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity You've successfully juggled multiple clients/brands simultaneously, partnering with day-to-day marketing in a cross-functional capacity.You have a well-rounded background in account management/client services and have experience in the digital marketing industry, particularly in Paid Media such as Paid Search, Paid Social, Display, Affiliate Marketing, etc.You have the innate ability to simplify complex concepts and you know how to run a room, no matter who's in it. You're comfortable presenting and engaging with your day-to-day points of contact and c-level execs alike You jump at the opportunity to facilitate knowledge sharing and collaboration with cross-functional teams. You keep projects on track to goal and ensure all team members have the tools they need to succeed You have experience owning a client account start to finish. From onboarding a new client to leading weekly status calls, you know how to lead, delegate and connect the dots You are comfortable with understanding your clients' marketing tech stack and applying that knowledge to drive innovative solutions for your clients' goals

Your most important qualities to be successful at Seer...Truth SeekerInnovativeHumbleData Driven People CentricAuthentic

Not ready to apply but want to keep in touch? Stay connected via our monthly Career Update newsletter! We'll share curated content on Seer, open roles, industry insights, career advice, events you don't want to miss, and more (so you never miss a beat).

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here-- you are welcome. If you read this job description with a belly full of excitement, we're just as excited about you. You have to apply though :)
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GDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry's innovator, solution providers, and shared service experts. Be the solution. Keep clients happy. Provide intellectual value. Consistency. Be sticky. Help your fellow GDT-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS.

In this role, you will be working closely with Account Managers and Project Managers to estimate projects and create budgets for multi-technology projects using cutting-edge technology. You will be responsible for the overall delivery of services to assigned accounts

Organize multiple solution architects and delivery teams to develop solution implementation approach and budgeting.Then work with AM to develop sell pricing strategy.
Create installation Bills of Material for pre-release technology
Create estimated Level of Effort for project completion
Establish accurate budgets including travel and freight
Assist account managers with scope of work presentations and customer meetings
Visit customer sites to obtain essential project information
Work with vendors to learn of latest solutions
Help GDT develop standard offerings
Work with a passionate team that is always developing and learning new technologies
Unlimited opportunities to learn the latest product offerings
Help transition from presales activities to hand-off to delivery team to ensure seamless execution and strong understanding by all parties of how the efforts are intended to operate
Help with delivery escalations that need input on how presales discussion occurred and were positioned to support the scope and Level of Effort (LOE), plus billing expectations.
Maintain client relationships tied to the offers that are being developed and look for new opportunities that fit within GDT's capabilities.
Ensure the most profit potential while guarding against downside risks through financial analysis of proposals

Accomplishments and competencies required…

Telecommunications Wireline and Wireless Networks
Telco Central Office, Cell Site
Enterprise/Commercial, Data Center, Route/Switch Networks, Collaboration, Security technologies
2-post Equipment/Relay Racks, 4-post Equipment Cabinet, Overhead Support, Anchor Kits
Raised Floor Cable Management, Overhead Cable Management
Equipment/Chassis installation, Power termination, installation, and grounding
Cable installation routing and running
Infrastructure Cabling for Data Center and Customer Premise

You will need prior experience with the following…

Writing Project Scope of Work (SOW) and Assembling Bill of Materials (BoM) and Level of Effort (LOE)
Coordinating the solution definition across multiple technologies and then consolidating into a single proposal and pricing while ensuring there are no gaps in the solution and that the correct quality control has occurred for the solution.
Calculating Labor and Material Pricing
Preparing Quotes plus explaining pricing to clients
Detail oriented with the ability to create, manage, and follow processes
Proficient in MS Office Suite and Sharepoint

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

At Insider Intelligence, we value flexibility and understand everyone's situation is different. For that reason, we are open to hiring either fully remote or in office employees.

Insider Intelligence is looking for a Manager of Client Lifecycle & Engagement to own the strategy and execution of end-to-end client lifecycle initiatives.

The Manager of Client Lifecycle & Engagement will own the E2E experience for client lifecycles, ranging from email automation to onboarding to retention and renewal initiatives, with a focus on instilling loyalty within our ever-growing customer base.

As Client Lifecycle Marketing & Engagement Manager, you thrive in a cross collaborative environment working alongside Account Management, Customer Success and Sales Operations teams to understand the wants and needs of the market, while ensuring that relevant programs are being created for all stages of the customer journey.

The ideal candidate is:An analytical and critical thinker who leverages research and data to make decisions and analyzes the outcome, making adjustments as necessary along the way. A results driven leader who's excited by new challenges and stays positive in the face of adversity - and knows how to translate this motivation to your team. A cross-functional collaborator who can effectively communicate with key stakeholders across the business and move key initiatives/projects forward.A creative problem solver who constantly thinks of new ideas and asks questions about what can be done better. A superb project manager who can see the big picture as well as the smaller details.You are extremely detail-oriented and organized, able to manage multiple projects to meet deadlines.

Key Responsibilities:Develop Insider Intelligence's customer lifecycle stages and create strategic initiatives for each stage of the customer journey, which include onboarding, engagement and retention.People Management: Manage one direct report that will be responsible for the same customer experience projects that this role will be tasked with managing. Liaise between Sales and Technical teams to conceive, accelerate and implement client-focused automation initiatives Create and refine effective programs that leverage tenure and customer behavior data, and include a mix of triggered, targeted and broad educational campaigns.Identify key, measurable metrics (upsell, churn, etc.) for lifecycle programs encompassing a growth hacker mentality with the ability to test and scale rapidly.Forge strong relationships with advocate customers and uncover innovative ways to create more advocates at scale Partner with product marketing, product management and engineering teams to ensure messaging of programs and product updates are accurate and meaningful to the client personas Collaborate with customer success, customer experience and account managers to leverage customer interaction touch points and infuse personal, one-to-one programs.Leverage email automation (using Salesforce and Marketo) to deliver timely, personalized outreach.

Desired Skills & Experience:Intermediate experience using Salesforce and/or Marketo to power automated email outreach Track record of improving B2B business customer lifecycle journeyA proven track record of delighting customers and creating successful outreach programs aimed at customers.

Salary & Benefits:Min. salary: $100k (dependent on skills & experience) Bonus plan Medical, health & vision 401k plan with match Additional benefits including commuter benefits, phone reimbursement, gym membership discounts etc.

If this sounds like your dream job, please apply online and tell us why you're a great addition to our team.

Please note that for all positions at Insider Intelligence, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.

Insider Intelligence is the world's leading research company focused on digital transformation We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.

At Insider Intelligence, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. Insider Intelligence is committed to corporate transparency through regular business updates and an always-open line of communication. Our employees embody our core values of effectiveness, curiosity, and excellence through iteration, efficient communication, and diversity and inclusion.

To learn more about our culture, people, and the work we do, check out our Instagram (@experience_insiderintelligence) to hear directly from our colleagues what they like about working at II.
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