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Client engagement manager skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical client engagement manager skills. We ranked the top skills for client engagement managers based on the percentage of resumes they appeared on. For example, 21.9% of client engagement manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a client engagement manager needs to be successful in the workplace.

15 client engagement manager skills for your resume and career

1. Customer Satisfaction

Here's how client engagement managers use customer satisfaction:

Improved and optimized VMware Project Management and Customer Satisfaction through regular reviews and satisfaction surveys.
Work with clients to establish performance standards/metrics using real-time feedback and analytics to achieve the highest levels of customer satisfaction.

2. Client Engagement

Here's how client engagement managers use client engagement:

Recognized for boosting client confidence by implementing standardized practice and policy to provide structure for client engagements.
Evaluate and execute client engagement business analysis.

3. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how client engagement managers use issue resolution:

Delivered $500,000 in add-on revenue by slashing issue resolution times to improve client satisfaction.
Manage daily stand-up meetings, issue resolution and project risk at client leadership levels.

4. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how client engagement managers use service delivery:

Exceeded margin target by 20% operating within a matrix model with Sales, Service Delivery and business operations.
Formed a Global Service Delivery Team to standardize process and procedure.

5. Client Facing

Here's how client engagement managers use client facing:

Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.
Author client facing documentation such as custom escalation and communications documentation, maintenance plans, etc.

6. Project Management

Here's how client engagement managers use project management:

Initiated Project Management Office to support Microsoft Solution Selling and Deployment methodology, engagement processes, and risk management techniques.
Established PMI based project management methodology, engagement processes, and risk management techniques.

7. CEM

CEM -- Customers Experience Management blends customers' satisfaction, loyalty, relationship management, user experience, and customer-centricity. CEMs provides smooth connectivity betweens organizations or industrial plant.

Here's how client engagement managers use cem:

Saved 3-5 hours of CEM time per launch.

8. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client engagement managers use account management:

Branch Office Provided P&L and strategic account management for large- account, enterprise outsourcing agreements.
Managed strategic ERP implementation teams including technical and project management support as well as ongoing account management for five major accounts.

9. Client Satisfaction

Here's how client engagement managers use client satisfaction:

Developed and monitored a global integrated schedule for the transformation to insure client satisfaction, involvement, and collaboration.
End to end responsibility for ensuring a superb participant experience and overall client satisfaction for rapidly growing business.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how client engagement managers use business development:

Account Manager responsible for business development and sales for digital mailing and document solution systems.
Contributed to business development by identifying opportunities and developing proposals.

11. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how client engagement managers use client expectations:

Manage client expectations on all project requirements and oversee delivery of multiple projects for largest account, General Motors.
Prioritized work efforts and managed client expectations when facing constraints in available resources.

12. Digital Marketing

Here's how client engagement managers use digital marketing:

Supported New Business initiatives for digital marketing opportunities.
Analyzed internet traffic and customer behavior trends and recommended digital marketing strategies to key clientele.

13. ROI

Here's how client engagement managers use roi:

Tracked ROI using Microsoft Excel and SalesForce.com, analyzing event value and increasing client partnership and loyalty.
Provided a pathway to a projected two-year ROI for the client on the $5M project cost.

14. Client Service

Here's how client engagement managers use client service:

Coordinated all client services provided by centralized IT department to decentralized application development groups.
Provide strategic marketing insight and direct client service for the co-op marketing activities of Whirlpool Corporation.

15. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how client engagement managers use salesforce:

Developed and maintained long-term relationships with stakeholders in account portfolio by networking between customers, partners, and Salesforce.com.
Defined improved business process for tracking customer engagement on Salesforce.

What skills help Client Engagement Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of client engagement manager skills to add to your resume

The most important skills for a client engagement manager resume and required skills for a client engagement manager to have include:

Customer Satisfaction
Client Engagement
Issue Resolution
Service Delivery
Client Facing
Project Management
CEM
Account Management
Client Satisfaction
Business Development
Client Expectations
Digital Marketing
ROI
Client Service
Salesforce
Cloud

Excellent Client
Post Sales
Infrastructure
Data Analysis
Business Strategy
Client Issues
Business Objectives
Process Improvement
Shared Services
Leveraged
Pre Sales
Manage Client Expectations
Client Relationship Management
Saas
Client Feedback
Lead Generation

Marketing Campaigns
C-Level
SLA
SEO
External Clients
PMO
Business Process
EMC
Customer Issues
Telemarketing
Client Accounts
RFP
Healthcare
Wellness Programs
Client Communication

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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