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Client infrastructure representative skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical client infrastructure representative skills. We ranked the top skills for client infrastructure representatives based on the percentage of resumes they appeared on. For example, 12.1% of client infrastructure representative resumes contained desktop support as a skill. Continue reading to find out what skills a client infrastructure representative needs to be successful in the workplace.

15 client infrastructure representative skills for your resume and career

1. Desktop Support

Here's how client infrastructure representatives use desktop support:
  • Lead Technician to provide desktop support.
  • Provided desktop support to over 4000 Defense Finance Accounting (DFAS) employees Relocated and setup DFAS computer equipment.

2. Laptop Computers

Here's how client infrastructure representatives use laptop computers:
  • Assisted clients with the installation, configuration and ongoing support of desktop/laptop computers, applications and related technology.
  • Configure desktop and laptop computers using imaging solutions.

3. Customer Satisfaction

Here's how client infrastructure representatives use customer satisfaction:
  • Initiated contact with customer and confirmed logistics to enable timely and competent customer service resulting in consistently high customer satisfaction.
  • Ensured customer satisfaction by advising customers on preventative maintenance and configurations which would improve product performance.

4. PC

Here's how client infrastructure representatives use pc:
  • Diagnose and resolve performance issues with Laptops, Desktop PC.
  • Project lead in charge of eight temporary employees in 2002 for a 102 user pc rollout/lease return for AIG Inc.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how client infrastructure representatives use technical support:
  • Provide Technical Support to employees Using standard procedures and scripts to resolve issues Resolving common software and hardware problems
  • Provided technical support for testing centers using terminal emulation software for server reboots and worked closely with application teams for escalation.

6. Infrastructure Services

Here's how client infrastructure representatives use infrastructure services:
  • Coordinated and organized the successful startup of multiple sites as required by contract customer maintaining infrastructure services.

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7. Customer Sites

The site used by your customers to have access to your system or program is called a customer site.

Here's how client infrastructure representatives use customer sites:
  • Installed and optimized HW/SW networking product and configurations at customer sites, to include Nortel and Cisco IP phones.
  • Installed and optimized HW/SW/Networking product and configurations at customer sites.

8. Systems

Here's how client infrastructure representatives use systems:
  • Take responsibility for potential or desired follow-up services (Sales/ Systems Engineering) or problem escalation.
  • Researched, analyzed and reconciled all systems monitoring problems.

9. Windows XP

Here's how client infrastructure representatives use windows xp:
  • Lead on several successful critical infrastructure projects including mobile device consolidation, Windows XP decommissioning, and Office 2013 executive deployments.
  • Maintained, monitored and corrected Windows XP operating systems on various computer units, assuring optimal performance and compatibility.

10. Knowledgebase

Here's how client infrastructure representatives use knowledgebase:
  • Designed and developed technical Knowledgebase articles providing in depth information for a 30+ team of Tier 1 agents.

11. Provide Break

Here's how client infrastructure representatives use provide break:
  • Provide break-fix services for commercial and residential customers.
  • Provide Break/Fix any existing issues with computer as described by tickets from customers.

12. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how client infrastructure representatives use lan:
  • Provide day to day operational support for LAN, WAN, infrastructures.
  • Coordinated LAN network infrastructure improvement projects using local contractors and assisted with global facilities WAN bandwidth increases.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how client infrastructure representatives use vpn:
  • Managed the repair, upgrade and maintenance of computer hardware, software, remote VPN and mobile devices.
  • Assisted in network security and intrusion protection with the configuration and installation of SonicWall firewalls and VPN connection devices.

14. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how client infrastructure representatives use trouble tickets:
  • Use Remedy trouble ticket for tracking all new installs.
  • Processed trouble ticket orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.

15. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how client infrastructure representatives use os:
  • Supported Windows [ ] OS, Novell and Windows NOS.
  • Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
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List of client infrastructure representative skills to add to your resume

Client infrastructure representative skills

The most important skills for a client infrastructure representative resume and required skills for a client infrastructure representative to have include:

  • Desktop Support
  • Laptop Computers
  • Customer Satisfaction
  • PC
  • Technical Support
  • Infrastructure Services
  • Customer Sites
  • Systems
  • Windows XP
  • Knowledgebase
  • Provide Break
  • LAN
  • VPN
  • Trouble Tickets
  • OS
  • NAS
  • Level Agreements
  • Workstations
  • Functional Understanding

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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