What is a Client Liaison

A client liaison almost functions exactly like a customer representative, only that they function in a more formal setting. The client liaison sees to the complete satisfaction of the client by ensuring all their needs are catered to and all complaints attended to. You are required to plan and schedule regular meetings with clients. Some of your major activities include preparing and distributing detailed work reports to clients, taking feedback reports from clients to your supervisor, and auditing client liaison active accounts. You might also be required to make recommendations based on your feedback report from clients. You will see to the implementation of the recommendations and ensure that the customer is satisfied with the resolution.

Great client service, ability to maintain a high client retention rate, human resources management, great interpersonal skills, and excellent communication skills all make a good client liaison. The average client liaison earns about $39,000 annually, which is about $18 per hour. The most commonly required education requirement is a bachelor's degree.

There is more than meets the eye when it comes to being a Client Liaison. For example, did you know that they make an average of $20.05 an hour? That's $41,702 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Client Liaison Do

There are certain skills that many Client Liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Computer skills, Customer-service skills and Listening skills.

Learn more about what a Client Liaison does

How To Become a Client Liaison

If you're interested in becoming a Client Liaison, one of the first things to consider is how much education you need. We've determined that 63.1% of Client Liaisons have a bachelor's degree. In terms of higher education levels, we found that 7.5% of Client Liaisons have master's degrees. Even though most Client Liaisons have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Client Liaison. When we researched the most common majors for a Client Liaison, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Client Liaison resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Client Liaison. In fact, many Client Liaison jobs require experience in a role such as Customer Service Representative. Meanwhile, many Client Liaisons also have previous career experience in roles such as Administrative Assistant or Internship.

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And if you’re looking for a job, here are the five top employers hiring now:

  1. H&R Block Jobs (6)
  2. Wells Fargo Jobs (7)
  3. Bank of America Jobs (12)
  4. CVS Health Jobs (10)
  5. Stewart Title Jobs (9)
Average Salary
$41,702
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
88,163
Job Openings
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Average Salary for a Client Liaison

Client Liaisons in America make an average salary of $41,702 per year or $20 per hour. The top 10 percent makes over $67,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$41,702
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5 Client Liaison Resume Examples

Learn How To Write a Client Liaison Resume

At Zippia, we went through countless Client Liaison resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Client Liaison Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. H&R Block Jobs (6)
  2. Wells Fargo Jobs (7)
  3. Bank of America Jobs (12)
  4. CVS Health Jobs (10)
  5. Stewart Title Jobs (9)

Choose From 10+ Customizable Client Liaison Resume templates

Zippia allows you to choose from different easy-to-use Client Liaison templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Client Liaison resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Client Liaison Demographics

Client Liaison Gender Statistics

female

66.8 %

male

33.2 %

Client Liaison Ethnicity Statistics

White

59.9 %

Hispanic or Latino

18.5 %

Black or African American

11.4 %

Client Liaison Foreign Languages Spoken Statistics

Spanish

51.7 %

French

12.8 %

Italian

6.7 %
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Client Liaison Education

Client Liaison Majors

29.2 %

Client Liaison Degrees

Bachelors

63.1 %

Associate

16.0 %

Masters

7.5 %
Job Openings

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Online Courses For Client Liaison That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Audit - Financial Statement
udemy
4.5
(1,157)

Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

Become a master of client and account management
udemy
4.5
(621)

Learn how to effectively manage, retain and grow clients...

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Top Skills For a Client Liaison

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.9% of Client Liaisons listed Client Service on their resume, but soft skills such as Computer skills and Customer-service skills are important as well.

  • Client Service, 8.9%
  • New Clients, 8.7%
  • HR, 6.4%
  • Client Relationships, 6.1%
  • Financial Statements, 5.4%
  • Other Skills, 64.5%

Best States For a Client Liaison

Some places are better than others when it comes to starting a career as a Client Liaison. The best states for people in this position are New York, New Jersey, Connecticut, and Delaware. Client Liaisons make the most in New York with an average salary of $75,169. Whereas in New Jersey and Connecticut, they would average $71,295 and $65,580, respectively. While Client Liaisons would only make an average of $59,376 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Client Liaison Jobs:
1,032
Highest 10% Earn:
$131,000
Location Quotient:
1.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Client Liaison Jobs:
135
Highest 10% Earn:
$114,000
Location Quotient:
1.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Client Liaison Jobs:
166
Highest 10% Earn:
$116,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Client Liaisons

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