A client liaison almost functions exactly like a customer representative, only that they function in a more formal setting. The client liaison sees to the complete satisfaction of the client by ensuring all their needs are catered to and all complaints attended to. You are required to plan and schedule regular meetings with clients. Some of your major activities include preparing and distributing detailed work reports to clients, taking feedback reports from clients to your supervisor, and auditing client liaison active accounts. You might also be required to make recommendations based on your feedback report from clients. You will see to the implementation of the recommendations and ensure that the customer is satisfied with the resolution.
Great client service, ability to maintain a high client retention rate, human resources management, great interpersonal skills, and excellent communication skills all make a good client liaison. The average client liaison earns about $39,000 annually, which is about $18 per hour. The most commonly required education requirement is a bachelor's degree.
There is more than meets the eye when it comes to being a Client Liaison. For example, did you know that they make an average of $20.05 an hour? That's $41,702 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Client Liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Computer skills, Customer-service skills and Listening skills.
If you're interested in becoming a Client Liaison, one of the first things to consider is how much education you need. We've determined that 63.1% of Client Liaisons have a bachelor's degree. In terms of higher education levels, we found that 7.5% of Client Liaisons have master's degrees. Even though most Client Liaisons have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Client Liaison. When we researched the most common majors for a Client Liaison, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Client Liaison resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Client Liaison. In fact, many Client Liaison jobs require experience in a role such as Customer Service Representative. Meanwhile, many Client Liaisons also have previous career experience in roles such as Administrative Assistant or Internship.