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Become A Client Liaison

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Working As A Client Liaison

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $49,000

    Average Salary

What Does A Client Liaison Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Liaison Jobs

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Client Liaison Career Paths

Client Liaison
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Sales Manager
Account Manager
5 Yearsyrs
Account Executive Account Manager Project Manager
Senior Project Manager
11 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Accounting Manager
7 Yearsyrs
Legal Assistant Executive Assistant Assistant Manager
Service Manager
6 Yearsyrs
Legal Assistant Executive Assistant Project Manager
Product Manager
6 Yearsyrs
Consultant Project Manager Owner
Co-Owner
6 Yearsyrs
Consultant Manager Property Manager
Communications Manager
6 Yearsyrs
Consultant Manager Office Manager
Business Office Manager
7 Yearsyrs
Paralegal Legal Secretary Office Manager
Administrative Manager
6 Yearsyrs
Paralegal Executive Assistant Account Manager
Sales Account Manager
6 Yearsyrs
Paralegal Attorney Owner
Business Owner
6 Yearsyrs
Business Analyst Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Business Analyst Operations Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Business Analyst Senior Project Manager Vice President
Founder And Chief Executive Officer
7 Yearsyrs
Legal Secretary Case Manager Operations Manager
Client Services Manager
7 Yearsyrs
Specialist Analyst Systems Analyst
Information Technology Manager
7 Yearsyrs
Specialist Team Leader Branch Manager
Relationship Manager
6 Yearsyrs
Specialist Team Leader Case Manager
Customer Care Manager
7 Yearsyrs
Liaison Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
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Do you work as a Client Liaison?

Help others decide if this is a good career for them

Average Length of Employment
Client Liaison 3.0 years
Client Associate 3.0 years
Customer Liaison 3.0 years
Service Specialist 2.7 years
Liaison 2.7 years
Client Specialist 2.3 years
Client Coordinator 2.2 years
Representative 2.2 years
Top Careers Before Client Liaison
Internship 6.8%
Cashier 6.1%
Manager 4.3%
Supervisor 3.1%
Consultant 2.8%
Top Careers After Client Liaison
Consultant 5.7%
Manager 4.9%
Owner 4.2%
Paralegal 3.9%
Internship 3.9%
Cashier 3.9%

Do you work as a Client Liaison?

Client Liaison Demographics

Gender

Female

58.5%

Male

29.5%

Unknown

12.0%
Ethnicity

White

61.1%

Hispanic or Latino

16.7%

Black or African American

11.9%

Asian

6.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

51.7%

French

12.8%

Italian

6.7%

Mandarin

4.0%

Chinese

3.4%

German

3.4%

Arabic

3.4%

Portuguese

2.0%

Vietnamese

2.0%

Russian

2.0%

Korean

2.0%

Carrier

1.3%

Swedish

0.7%

Hebrew

0.7%

Urdu

0.7%

Albanian

0.7%

Cantonese

0.7%

Japanese

0.7%

Dari

0.7%

Armenian

0.7%
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Client Liaison Education

Schools

University of Phoenix

21.9%

New York University

5.8%

University of Houston

5.4%

Strayer University

5.4%

Temple University

5.0%

Northeastern University

4.7%

University of South Florida

4.3%

Liberty University

4.3%

Michigan State University

4.0%

Arizona State University

4.0%

DePaul University

4.0%

Florida International University

4.0%

University of Central Oklahoma

3.6%

Georgia State University

3.6%

University of California - San Diego

3.6%

Kaplan University

3.6%

Wayne State University

3.2%

University of Massachusetts - Boston

3.2%

University of Washington

3.2%

University of Texas at Austin

3.2%
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Majors

Business

30.9%

Communication

7.2%

Psychology

6.9%

Legal Support Services

4.8%

Criminal Justice

4.6%

Marketing

4.5%

Management

4.2%

Accounting

4.1%

Political Science

3.7%

English

3.5%

Health Care Administration

3.2%

Finance

3.2%

Computer Science

2.7%

Nursing

2.6%

Economics

2.5%

Education

2.4%

Law

2.4%

Graphic Design

2.3%

Social Work

2.2%

Liberal Arts

2.2%
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Degrees

Bachelors

43.8%

Other

22.1%

Masters

14.3%

Associate

10.5%

Certificate

5.0%

Diploma

1.9%

Doctorate

1.9%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$49,000
View Detailed Salary Report
$29,000
Min 10%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$82,000
Max 90%
Best Paying Company
California Closets
Highest Paying City
Santa Rosa, CA
Highest Paying State
Alaska
Avg Experience Level
2.8 years
How much does a Client Liaison make at top companies?
The national average salary for a Client Liaison in the United States is $49,718 per year or $24 per hour. Those in the bottom 10 percent make under $30,000 a year, and the top 10 percent make over $82,000.

How Would You Rate The Salary Of a Client Liaison?

Have you worked as a Client Liaison? Help other job seekers by rating your experience as a Client Liaison.

Top Skills for A Client Liaison

  1. New Clients
  2. Customer Service
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Field new clients on phone, email, or in person while co-hosting seminars and In-House setup at the World Bank.
  • Provided customer service to clients and maintained appointment calendar for clients and Veterinarians.
  • Analyzed foreign corporate financial statements to assess financial suitability for the Export-Import Bank.
  • Managed and maintained two in-house libraries including data entry and data maintenance using proprietary software.
  • Initiated new accounts from inception to cancellation, with regards to initial funding and asset conversion.

How Would You Rate Working As a Client Liaison?

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Average Salary:

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Top 10 Best States for Client Liaisons

  1. Rhode Island
  2. Massachusetts
  3. District of Columbia
  4. Connecticut
  5. Minnesota
  6. New Jersey
  7. Pennsylvania
  8. Washington
  9. New York
  10. Vermont
  • (21 jobs)
  • (176 jobs)
  • (44 jobs)
  • (51 jobs)
  • (81 jobs)
  • (158 jobs)
  • (219 jobs)
  • (103 jobs)
  • (251 jobs)
  • (10 jobs)

Top Client Liaison Employers

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