Client liaison vs client relations specialist

The differences between client liaisons and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a client relations specialist. Additionally, a client liaison has an average salary of $40,516, which is higher than the $39,902 average annual salary of a client relations specialist.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a client relations specialist are client relations, customer service, and data entry.

Client liaison vs client relations specialist overview

	Client Liaison	Client Relations Specialist
Yearly salary	$40,516	$39,902
Hourly rate	$19.48	$19.18
Growth rate	-4%	-4%
Number of jobs	167,287	200,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 64%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a client relations specialist do?

A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.

Client liaison vs client relations specialist salary

Client liaisons and client relations specialists have different pay scales, as shown below.

	Client Liaison	Client Relations Specialist
Average salary	$40,516	$39,902
Salary range	Between $23,000 And $68,000	Between $27,000 And $58,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	Massachusetts	New Jersey
Best paying company	JPMorgan Chase & Co.	McKinsey & Company Inc
Best paying industry	Finance	Real Estate

Differences between client liaison and client relations specialist education

There are a few differences between a client liaison and a client relations specialist in terms of educational background:

	Client Liaison	Client Relations Specialist
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	-	-

Client liaison vs client relations specialist demographics

Here are the differences between client liaisons' and client relations specialists' demographics:

	Client Liaison	Client Relations Specialist
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 30.3% Female, 69.7%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and client relations specialist duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Client relations specialist example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Participate in training of new representatives by composing training manuals and PowerPoint presentations.
Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.
Educate clients regarding proper distributions according to IRS regulations.

Client liaison vs client relations specialist skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common client relations specialist skills

Client Relations, 24%
Customer Service, 8%
Data Entry, 7%
Client Facing, 6%
Inbound Calls, 4%
Client Support, 4%

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Client Liaison
Client Liaison vs Client Relations Specialist

Updated January 8, 2025

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