Client liaison vs client services consultant

The differences between client liaisons and client services consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a client services consultant. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $40,516 average annual salary of a client liaison.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a client services consultant are customer service, HR, and project management.

Client liaison vs client services consultant overview

	Client Liaison	Client Services Consultant
Yearly salary	$40,516	$66,671
Hourly rate	$19.48	$32.05
Growth rate	-4%	-4%
Number of jobs	167,287	258,107
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 72%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a client services consultant do?

A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.

Client liaison vs client services consultant salary

Client liaisons and client services consultants have different pay scales, as shown below.

	Client Liaison	Client Services Consultant
Average salary	$40,516	$66,671
Salary range	Between $23,000 And $68,000	Between $40,000 And $109,000
Highest paying City	Washington, DC	Uniondale, NY
Highest paying state	Massachusetts	New York
Best paying company	JPMorgan Chase & Co.	Control Risks
Best paying industry	Finance	Technology

Differences between client liaison and client services consultant education

There are a few differences between a client liaison and a client services consultant in terms of educational background:

	Client Liaison	Client Services Consultant
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	-	-

Client liaison vs client services consultant demographics

Here are the differences between client liaisons' and client services consultants' demographics:

	Client Liaison	Client Services Consultant
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and client services consultant duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Client liaison vs client services consultant skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

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Office and Administrative Industry
Client Liaison
Client Liaison vs Client Services Consultant

Updated January 8, 2025

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