Client liaison vs representative

The differences between client liaisons and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a representative. Additionally, a client liaison has an average salary of $40,516, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a representative are cleanliness, patients, and customer issues.

Client liaison vs representative overview

	Client Liaison	Representative
Yearly salary	$40,516	$36,023
Hourly rate	$19.48	$17.32
Growth rate	-4%	-4%
Number of jobs	167,287	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Client liaison vs representative salary

Client liaisons and representatives have different pay scales, as shown below.

	Client Liaison	Representative
Average salary	$40,516	$36,023
Salary range	Between $23,000 And $68,000	Between $23,000 And $55,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	Massachusetts	New York
Best paying company	JPMorgan Chase & Co.	Google
Best paying industry	Finance	Transportation

Differences between client liaison and representative education

There are a few differences between a client liaison and a representative in terms of educational background:

	Client Liaison	Representative
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Client liaison vs representative demographics

Here are the differences between client liaisons' and representatives' demographics:

	Client Liaison	Representative
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and representative duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

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Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

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Client liaison vs representative skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Updated January 8, 2025

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