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Client liaison vs sales associate and customer service

The differences between client liaisons and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a sales associate and customer service. Additionally, a client liaison has an average salary of $40,516, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Client liaison vs sales associate and customer service overview

Client LiaisonSales Associate And Customer Service
Yearly salary$40,516$28,654
Hourly rate$19.48$13.78
Growth rate-4%-4%
Number of jobs167,287298,588
Job satisfaction--
Most common degreeBachelor's Degree, 63%High School Diploma, 34%
Average age4040
Years of experience1212

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Client liaison vs sales associate and customer service salary

Client liaisons and sales associate and customer services have different pay scales, as shown below.

Client LiaisonSales Associate And Customer Service
Average salary$40,516$28,654
Salary rangeBetween $23,000 And $68,000Between $21,000 And $38,000
Highest paying CityWashington, DCBellevue, WA
Highest paying stateMassachusettsConnecticut
Best paying companyJPMorgan Chase & Co.GEICO
Best paying industryFinanceManufacturing

Differences between client liaison and sales associate and customer service education

There are a few differences between a client liaison and a sales associate and customer service in terms of educational background:

Client LiaisonSales Associate And Customer Service
Most common degreeBachelor's Degree, 63%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Client liaison vs sales associate and customer service demographics

Here are the differences between client liaisons' and sales associate and customer services' demographics:

Client LiaisonSales Associate And Customer Service
Average age4040
Gender ratioMale, 33.2% Female, 66.8%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between client liaison and sales associate and customer service duties and responsibilities

Client liaison example responsibilities.

  • Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
  • Design multiple PowerPoint presentations for new clients.
  • Utilize database programs to troubleshoot errors, recall information, and test software.
  • Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
  • Design and execute PowerPoint presentations request by marketing manager.
  • Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Client liaison vs sales associate and customer service skills

Common client liaison skills
  • Patients, 22%
  • HR, 7%
  • Client Relations, 7%
  • Financial Statements, 6%
  • Client Service, 5%
  • Scheduling Appointments, 4%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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