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The differences between client liaisons and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $40,516 average annual salary of a client liaison.
The top three skills for a client liaison include patients, HR and client relations. The most important skills for a service specialist are patients, social work, and criminal justice.
| Client Liaison | Service Specialist | |
| Yearly salary | $40,516 | $44,150 |
| Hourly rate | $19.48 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 167,287 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Client liaisons and service specialists have different pay scales, as shown below.
| Client Liaison | Service Specialist | |
| Average salary | $40,516 | $44,150 |
| Salary range | Between $23,000 And $68,000 | Between $27,000 And $71,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | JPMorgan Chase & Co. | Ropes & Gray |
| Best paying industry | Finance | Technology |
There are a few differences between a client liaison and a service specialist in terms of educational background:
| Client Liaison | Service Specialist | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client liaisons' and service specialists' demographics:
| Client Liaison | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.2% Female, 66.8% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |