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The differences between client managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a client manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client manager has an average salary of $88,768, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client manager include customer service, account management and client facing. The most important skills for a client services manager are customer service, client service, and account management.
| Client Manager | Client Services Manager | |
| Yearly salary | $88,768 | $78,439 |
| Hourly rate | $42.68 | $37.71 |
| Growth rate | 5% | 6% |
| Number of jobs | 118,707 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 72% |
| Average age | 46 | 44 |
| Years of experience | 8 | 6 |
A client manager acts as a liaison between the company and its clients. You are expected to ensure client satisfaction and excellent customer service. Your duties typically include managing client relationships, delivering proposals, and developing account plans. In addition, you are responsible for improving customer experience, communicating with customers and answering their inquiries, and managing and resolving conflicts. As a client manager, you are expected to supervise clients and internal teams, lead the execution of projects, and to work with clients and partner agencies in developing business objectives.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client managers and client services managers have different pay scales, as shown below.
| Client Manager | Client Services Manager | |
| Average salary | $88,768 | $78,439 |
| Salary range | Between $59,000 And $132,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | Baker McKenzie | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a client manager and a client services manager in terms of educational background:
| Client Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between client managers' and client services managers' demographics:
| Client Manager | Client Services Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 47.8% Female, 52.2% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |