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Client manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Roland Rust Ph.D.,

Todd Lee Goen

Below we've compiled a list of the most critical client manager skills. We ranked the top skills for client managers based on the percentage of resumes they appeared on. For example, 11.8% of client manager resumes contained customer service as a skill. Continue reading to find out what skills a client manager needs to be successful in the workplace.

15 client manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client managers use customer service:

Ensured customer rentals are processed efficiently; resolved escalated customer service issues operations, vehicle maintenance for the program.
Perform customer service, pricing negotiations, conflict resolution and overall daily support for assigned merchant portfolio.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client managers use account management:

Cross manage Account Management Team to deliver continuous improvement in operating efficiency, accountability and financial performance.
Created first account management training manual detailing various ever-changing internal processes and guidelines.

3. Client Facing

Here's how client managers use client facing:

Develop, maintain and communicate applicable SLA (Service Level Agreement) updates inter-operationally as well as client facing.
Trained and provided guidance to Order Processing Department to exceed all client expectations and reduce client facing errors.

4. Client Service

Here's how client managers use client service:

Manage a client services unit that administers to the security lending needs directed by designated exclusive lending agent relationships.
Developed methodology, policies and procedures, which facilitated delivery of high quality and consistent client services.

5. Client Management

Client management, similar to customer relationship management, refers to the procedure for how businesses interact with clients, both current and potential. The overall goal of client management is to construct and maintain good relationships with clients, leading to a high volume of repeat customers or clients who suggest the business's services to other clients.

Here's how client managers use client management:

Leveraged the client management process to deepen client relationships with domestic and international clients.
Developed and executed best practices in business development and client management systems.

6. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how client managers use healthcare:

Closed $2.5M in new logo sales for managed services within the HealthCare Industry.
Demonstrated history of successfully advertising and marketing allergy testing services to primary healthcare providers by developing and implementing strategic plans.

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7. Project Management

Here's how client managers use project management:

Created and supervised the Project Management Department, developed procedures to guide implementation, personally supported over 500 active clients.
Document business requirements on Word form and enter requirements into the internal project management system for tracking and monitoring progress.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how client managers use business development:

Conduct market research, analysis, storyboards, while developing strong relationships with customers to further business development objectives.
Account manager responsible for client relations, business development, proposal generation, accounts receivable and revenue forecasting.

9. Client Satisfaction

Here's how client managers use client satisfaction:

Deliver and monitor contractual obligations and client satisfaction, managing issue resolutions and implementing improvement as identified.
Coordinate key responsibilities for all client stakeholders to increase client satisfaction by providing proactive service.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how client managers use crm:

Leveraged SalesForce CRM application to track details and establish connections between existing clients and new opportunities.
Provided daily CRM documentation management of critical customers and potentials.

11. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how client managers use customer relationships:

Develop and maintain customer relationships to guarantee overall satisfaction and loyalty to the agency.
Developed and maintained customer relationships, which ensured successful client placement.

12. Customer Satisfaction

Here's how client managers use customer satisfaction:

Provided exceptional service resulting in customer satisfaction and repeat business by following-up with departments involved and updating the customer of status.
Managed relationships with clients to increase business standards and recommending additional services to meet and exceed client customer satisfaction and service.

13. Client Accounts

Here's how client managers use client accounts:

Deliver strategic financial leadership on client accounts for this financial outsourcing and managed services firm with a focus on nonprofit organizations.
Manage multiple client accounts including communications and logistical activities.

14. Business Relationships

Here's how client managers use business relationships:

Foster productive business relationships with key client personnel at the analyst, manager and director levels within the manufacturer organization.
Managed front-end operations to ensure professional, effective, and mutually beneficial business relationships.

15. Digital Marketing

Here's how client managers use digital marketing:

Analyzed internet traffic and customer behavior trends and recommended digital marketing strategies to key clientele.
Develop and execute brand management strategies utilizing multiple digital marketing channels and outlets.

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What skills help Client Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on client manager resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).

What technical skills for a client manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of client manager skills to add to your resume

The most important skills for a client manager resume and required skills for a client manager to have include:

Customer Service
Account Management
Client Facing
Client Service
Client Management
Healthcare
Project Management
Business Development
Client Satisfaction
CRM
Customer Relationships
Customer Satisfaction
Client Accounts
Business Relationships
Digital Marketing

HR
RFP
Client Expectations
Strong Analytical
Financial Statements
Work Ethic
Client Retention
External Clients
Client Relations
Cross-Selling
Client Issues
Motor Vehicle
Customer Support
ROI
Cash Management

C-Level
Gap Analysis
Financial Institutions
Manage Client Expectations
Data Analysis
Process Improvement
Advise Clients
Exceptional Client
Direct Reports
Conference Calls
SLA
Client Portfolios
Vital Signs
KPI
Nielsen

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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