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Top 50 Client Manager Skills

Below we've compiled a list of the most important skills for a Client Manager. We ranked the top skills based on the percentage of Client Manager resumes they appeared on. For example, 13.6% of Client Manager resumes contained Client Relationships as a skill. Let's find out what skills a Client Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Client Manager:

1. Client Relationships

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high Demand
Here's how Client Relationships is used in Client Manager jobs:
  • Optimized profitability by establishing strong client relationships that facilitated effective revenue collection.
  • Deepened existing client relationships by proactively recommending wealth management solutions.
  • Deepened and retained existing client relationships.
  • Established and maintained effective client relationships.
  • Cultivated client relationships, ensured program success, generated organic program growth, and shaped a strong client bond.
  • Make sure to uphold long term client relationships and ensure 100% client satisfaction and retention.
  • Maintained and grew a book of business by building strong client relationships.
  • Ensured client relationships were managed with honesty, integrity, and consistency.
  • Manage client relationships, developing account plans, and deliver proposals.
  • Establish client relationships and follow up with customers, as needed.
  • Managed client relationships across 10 different Procter and Gamble customer/retail teams.
  • Manage client relationships with all internal and external customers.
  • Managed client relationships producing $1.8M in annual sales.
  • Managed $100M portfolio of approximately 63 client relationships.
  • Generated revenue by identifying areas of business growth within client relationships.
  • Managed various client relationships for the vendor's implementation and support of their CALiPER performance measurement system.
  • Work directly under CEO to establish and maintain dozens of client relationships lasting over 3 years.
  • Cultivated strong client relationships with key corporate accounts and ensured their recruitment needs were met.
  • Work closely with the Financial Advisor/Broker to deepen client relationships.
  • Manage client relationships, coordinate necessary activations, and leverage deliverables for projects.

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16 Client Relationships Jobs

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2. Financial Statements

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high Demand
Here's how Financial Statements is used in Client Manager jobs:
  • Review multiple nonprofit agencies monthly financial statements for accuracy and provide feedback to accounting staff on necessary corrections.
  • Supervised the preparation of financial statements by bookkeepers and authorized release of statements.
  • Experience and training in credit analysis and interpretation of financial statements.
  • Reviewed and mailed quarterly financial statements.
  • Analyze businesses financial strengths, by interpreting financial statements, in order to determine the best American Express Corporate Card program.
  • Prepared financial statements, maintained general ledgers, processed payrolls, prepared income tax returns and payroll tax returns.
  • Assisted clients in developing financial statements, business plans, and grants for start-up businesses.
  • Credit analysis of management company financials, as well as General Partner personal financial statements.
  • Analyzed clients financial statements and prepared credit line approval proposals for the Bank s Credit Committee.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Client Manager jobs:
  • Developed effective customer service techniques by creating policy and processes for success.
  • Promoted to Client Manager for superior customer service and consistent account management.
  • Executed professionalism and outstanding customer service at all times.
  • Defend against competition by providing exceptional customer service.
  • Provided superior customer service and due diligence to maintain current client base and to attract new clients through referrals.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Worked as a team member performing marketing duties, office assistance and cleaning while providing excellent customer service.
  • Provided customer service in effort to assist clients in effectively filing claims in a courteous and timely manner.
  • Maintained outstanding customer service per company's standards and worked effective as part of the team.
  • Maintain good customer service skills while communicating with customers with quick and qualitative service.
  • Managed sales, legal, credit and customer service issues within territory.
  • Worked with budgeting, client negotiations, customer service and client research.
  • Received a Visa STAR Award for Outstanding Internal Customer Service.
  • Provide clients with a high level of customer service.
  • Nominated for Presidential Customer Service Award in 2012.
  • Manage call center team of customer service representatives.
  • Promoted from customer service/team lead to Client Manager Met and exceeded all position requirements continually.
  • Drive teams to provide exceptional customer service while focusing on outcomes achievement and improvement.
  • Trained and operated Zendesk, an online ticketing, issue tracking, and customer service support system.
  • Renewed contracts, upheld client relationships throughout customer revenue lifecycles with customer service plans, and upsold SaaS online research solutions.

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1 Customer Service Jobs

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4. New Clients

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high Demand
Here's how New Clients is used in Client Manager jobs:
  • Worked closely with sales team in acquisition and initiation of new clients and projects, including product demonstrations.
  • Worked with new clients to implement their Flexible Spending Account (FSA) plan and/or COBRA administration.
  • Promoted to Sales & Marketing Team, where I contracted 11 new clients for the company.
  • Added 2 new clients to the portfolio this financial year and working on their requirements.
  • Opened trading accounts for new clients and customized their investment options based on their needs.
  • Installed new clients and organizing new client work flow by managing and training internal staff.
  • Make presentations on financial services to groups to attract new clients within the current client.
  • Implemented 3 new clients and rebuilt relationship with long standing at risk customer.
  • Traveled cross-country to meet with new clients and oversee immigration process as needed.
  • Worked with Sales Team on Relationship Management of existing and new clients.
  • Obtain underwriting information with new clients to quote and issue New Business.
  • Oversee client needs and concepts for new clients.
  • Identified opportunities to attract new clients.
  • Seek out leads and new clients.
  • Trained new Clients, monitoring of conditions and aging to loans to be funded, revised or cancelled.
  • Worked with Account Directors on plan implementation for new clients, upsells, and expansions.
  • Trained new clients on the onboarding procedures to bring products into the United States.
  • Set up new clients and process changes in Sagitta for download to match too.
  • Onboarded new clients onto nCourt services, walking them through services and assisting with dashboard set up and technical support.
  • Worked with local banking centers to bring new clients into the Premier Channel to enhance the clients Bank of America Relationship

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5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Client Manager jobs:
  • Coordinated contract approval process among international cross-functional teams to ensure compliance with company/client requirements and expectations.
  • Developed relationships & influenced decision-makers to ensure compliance with corporate policies.
  • Monitored client medical practice procedures to ensure compliance.
  • Participate in client market audits to ensure compliance within the parameters the client has set, with no failed audits.
  • Assessed Clients quality management systems to ensure compliance to required ISO Standards, CE marking, and applicable Directives.
  • Maintain personnel files for up to 100 employees to ensure compliance with state and corporate requirements for certified caregivers.
  • Oversee open deductions for the West, to ensure compliance with client guidelines, 33 people on team.
  • Monitored the property maintenance, preservation, and repairs to ensure compliance with local and state requirements.
  • Contract management: served as client representative and SME to ensure compliance with Service Level Agreements.
  • Performed technical field inspections and audits to ensure compliance and quality of product installations.
  • Reviewed clients account history to ensure compliance with all federal and state tax laws.
  • Oversee projects to ensure compliance, delivery, and growth on contractual commitments.
  • Prepare submissions and market risks and ensure compliance with company model.
  • Reviewed client fillings to ensure compliance standards were being met.
  • Performed audit reviews to ensure compliance structure is maintained.

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6. Personal Care

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high Demand
Here's how Personal Care is used in Client Manager jobs:
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Created and produced in-store prototype events for Unilever Home and Personal Care products at CVS/pharmacy utilizing electronic P.O.P.
  • Care for individuals, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Provide companionship and personal care to assist clients in adjusting to new lifestyles.
  • Administer bedside and personal care, such as ambulation and personal hygiene assistance.
  • Coordinated skilled and personal care services for a variety of clients.
  • Direct Care Administered personal care, such as ambulation or personal hygiene assistance.
  • Administer bedside or personal care, such as ambulation or personal hygieneassistance.
  • Crown Point, IN Administered bedside and personal care, such as ambulation and personalhygiene assistance.
  • deceased Rockford, Illinois Personal Care Administer bedside or personal care, such as ambulation or personal hygiene assistance.

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7. Project Management

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high Demand
Here's how Project Management is used in Client Manager jobs:
  • Document business requirements on Word form and enter requirements into the internal project management system for tracking and monitoring progress.
  • Build relationships with CMS executives/Medicare-Medicaid Plans and maintain ongoing communication via status meetings, reports and Project Management tools.
  • Project Management in coordination with outside vendors.
  • Introduced and developed Project Management training program.
  • Recognized for project management skills with Outstanding Teamwork Award in 1996 for Georgia Marble easement rights and service upgrade negotiations.
  • Ensured effective internal communication within the Sales, Project Management, Customer Support and other departments across the company.
  • Provide project management/implementation, training, technical support and customer service at client locations (hospitals).
  • Led team education efforts, sharing IT and project management expertise with less technically literate staff.
  • Develop and implement Project Management plans for managed care client on-boarding as part of CMS Demonstration.
  • Project Management: Career websites, print and online advertisements, and collateral materials.
  • Applied and completing the Certified Associate Project Management (CAPM).
  • Manage multiple teams during project management phase.
  • Provided project management and client billing.
  • Rendered key account engagement management services for client executives and project management personnel as well as pre-sales software support services.
  • Specialized support within supplemental staffing and hiring to high level process improvement, project management and solutions.
  • Integrated cumbersome learning modules, helped design and create interesting and effective programs with Project Management team.
  • Project management, technical support, provide support and management for trainings
  • Collaborate with the project management team and managed resources within timeframe while maintaining project status knowledge and resolving.
  • Provide project management training to 200 member POS VAR via webinars and presentations.
  • Utilized project management tools such as MS Project, Visio and Jira.

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10 Project Management Jobs

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8. Client Condition

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high Demand
Here's how Client Condition is used in Client Manager jobs:
  • Report changes in client condition to manager or supervisor.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

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9. Business Development

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high Demand
Here's how Business Development is used in Client Manager jobs:
  • Account manager responsible for client relations, business development, proposal generation, accounts receivable and revenue forecasting.
  • Coordinated new sales opportunities and business development efforts across an extended matrix organization.
  • Developed and executed best practices in business development and client management systems.
  • Identified new business opportunities and initiate or participate in business development activities.
  • Network marketing responsible for development of referral sources and new business development.
  • Developed and executed major proposals, business development and supplier/vendor agreements.
  • Negotiated new and renewal production goals with business development manager.
  • Manage team of up to 6 inside sales/business development representatives.
  • Recognized twice as champion of internal new business development strategy.
  • Assist with business development opportunities.
  • Conducted in-depth business development research and compiled results for review by CEO and COO directly.
  • Executed business development activities that increased revenue from $155 K to $1 MM.
  • Worked with the business development team to gain new clients and opportunities.
  • Led in new business development and expanded 50+ new client base.
  • Top performing business development manager for IBM in North America.
  • Provide leads to Business Development team for future clients.
  • Conducted aggressive inside and outside sales, relationship building and account/business development operations calling on brokers to secure advantageous partnerships.
  • Managed client relationships with 30+ global travel accounts Launched business development initiatives that represented $2B in annual billings.
  • Hired and oversaw 2 Business Development Consultants (BDC) that followed an appointment-setter model for internet leads.
  • Organize and strategize business development efforts across the Austin region.

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6 Business Development Jobs

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10. Healthcare

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high Demand
Here's how Healthcare is used in Client Manager jobs:
  • Closed $2.5M in new logo sales for managed services within the HealthCare Industry.
  • Perform healthcare-related tasks, such as administering medication.
  • Supported National Account opportunities for healthcare market.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Collaborate with the Sales Organization to develop new technical solutions business proposals in the healthcare, automotive and utilities industries.
  • Oversee the deliverable of all CIGNA Healthcare's services by assuming total responsibility of assigned book of business.
  • Generated over $250K in first seven months of 2016 and opened 4 new corporate and healthcare clients.
  • Work with multiple client managers to contact external sites to gain support for various healthcare related training programs.
  • Sell to small to midsize accounts in various markets including Financial, Healthcare, Hospitality and more.
  • Worked with multiple SaaS platforms in the Healthcare, Supply Chain, and Logistics fields.
  • Implemented Web sphere application server and web based applications for clients in Healthcare and Retail.
  • Specialized in placing healthcare individuals for a Fortune 25 Mail Order Pharmaceutical Company.
  • Instruct all ACS's 200+ employees on healthcare regulations and billing methods.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication.
  • Consulted and educated employers and their employees on Healthcare Reform.
  • Implemented solutions to Government, Healthcare, and Commercial accounts.
  • Have sold 33% of our domestic healthcare market share.
  • Managed all Life Science companies in the Healthcare department.
  • Managed a portfolio of client healthcare benefits accounts.
  • Key clients included Coventry Healthcare, Cabela's, and Bon-Ton Stores Assisted in service recovery efforts for key customers.

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27 Healthcare Jobs

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11. Client Management

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high Demand
Here's how Client Management is used in Client Manager jobs:
  • Analyzed, designed and implemented comprehensive investment strategies for affluent clients by utilizing the Client Management Process.
  • Leveraged the client management process to deepen client relationships with domestic and international clients.
  • Aided in the development of group training, as well as new bank Policies & Procedures for Small Business Client Management.
  • Managed and developed the Client Management Group to be the face of Client On-boarding & Account Maintenance (COBAM).
  • Manage a team of 2 associates and 2 analysts to support client management, business development and transaction management.
  • Identified and corrected knowledge gaps and executed training which resulted in the successful progression of local client management.
  • Advised clients, cross-sold products and services, and led and directed the Client Management Team.
  • Implemented exceptional client management and cross-selling strategies while servicing Fortune 500 companies throughout the country.
  • Achieved 85% growth through proactive client management, steadily building loyal and trusting clients.
  • Design and created quizzes via Brain Shark for the development of the Client Management Department.
  • Managed all administrative, marketing and client management duties for a senior commodities broker.
  • Execute client management process: Assess, Design, Execute, Inspect.
  • Project Management of all aspects of client management and software releases.
  • Assign incoming opportunities; lead bi-weekly client management group meetings.
  • Designed, implemented, and executed client management processes.
  • Received Outstanding Client Management Service Award - 2012
  • Develop training material of Securus products and services for the Client Management Department.
  • Coordinate and schedule webinar training for the Client Management Department.
  • Lead client management division and catered to clients' needs Maintained appearance of 2,000-acre compound Familiar and comfortable operating heavy machinery
  • Lead the Client Management department at Brandwise with a mission to retain, maintain, and upsell top tier partners.

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55 Client Management Jobs

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12. Customer Relationships

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high Demand
Here's how Customer Relationships is used in Client Manager jobs:
  • Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.
  • Develop and maintain customer relationships to guarantee overall satisfaction and loyalty to the agency.
  • Deepen existing customer relationships by follow-up calls and customer service surveys.
  • Developed and maintained customer relationships, which ensured successful client placement.
  • Utilized Optimal Customer Relationships to deepen cross sell, improve client satisfaction, and conflict resolution.
  • Partnered with other divisions within CNB in an effort to build strong customer relationships.
  • Build customer relationships and trust.
  • Developed new specialized customer relationships under guidance of the Healthcare Lending Specialty Team.
  • Maintained good customer relationships by providing existing tenants with on-going client care.
  • Position Outsourced to India) Managed confirmations and enhance external customer relationships for Fixed Income, OTC clients.

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4 Customer Relationships Jobs

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13. New Accounts

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high Demand
Here's how New Accounts is used in Client Manager jobs:
  • Account Executive responsible for bringing new accounts into this primarily regional construction and design-build company.
  • Establish new accounts in collaboration with sales personnel by configuring customized entities and entitlements per client specs via SQL and Access.
  • Assisted in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal.
  • Identify and introduce Southwest Benefit Systems products and services to meet the client's needs while cultivating new accounts.
  • Cultivated new accounts through cold calling, telemarketing, networking, direct mail, and market targets.
  • Worked closely with new accounts during implementation process to ensure smooth transition both on and off site.
  • Focus on corporate PCI compliance companies in company portfolio as well as new accounts.
  • Averaged one new order per week and one to two new accounts per month.
  • Determined and maintained all expenditure records of new accounts and invoiced athletes monthly.
  • Handled 3 client companies and brought in 1 new accounts in year.
  • Ensured accurate and timely completion of over one thousand new accounts.
  • Developed new accounts that grew firm revenue by 10%.
  • Contract negotiations for all new accounts within assigned area.
  • Established new accounts for new athletes and athletic programs.
  • Prospected and signed new accounts.
  • Manage relationships with over 1,000 clients Responsible for writing new accounts

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14. Client Service

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high Demand
Here's how Client Service is used in Client Manager jobs:
  • Developed methodology, policies and procedures, which facilitated delivery of high quality and consistent client services.
  • Delivered presentations of timely financial topics at all monthly Client Service departmental meetings.
  • Improved client services by fostering effective relationships with customers and exceeding expectations.
  • Utilized a relationship plan/model to optimize the Client Service/Management Process.
  • Provide client service and client management utilizing a relationship plan/model.
  • Program executive for delivering on-time, within budget client services with 7 project managers and over 35 product and software engineers.
  • Established a frequent communication schedule with Sales, Client Services, and management to exchange information on daily and weekly activities.
  • Worked closely with Isis Program Managers on a daily basis related to client service issues and programming changes.
  • Serve as the day-to-day account manager for all regional clients and ensure excellent client service.
  • Build strong client relationships and trust by ensuring a consistent level of excellent client service.
  • Integrated the Client Service functions and provided on-site support for 7 acquisitions.
  • Supervised support team of Client Service Specialists (5 total).
  • Provided compliance monitoring and consultation services for high-risk client services groups.
  • Received multiple Quarterly Awards for client service.
  • Provide proactive day-to-day client service by anticipating clients needs and responding to client questions and issues in a timely manner.
  • Reduced preventive maintenance time and costs by 20% Improved Client Service Processes by 50%
  • Managed client service schedule for more than 75 CAREGivers and over 30 CARE clients.
  • Managed 1 Client Service Representative Serviced large and small accounts in Transportation industry.
  • Fielded questions from CIO members and responded with curated IT research reports Awarded for Exceptional Client Service, 2006
  • Assist in obtaining Letters of Incorporation * Obtain Corporate Credit / Funding * Client Services

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16 Client Service Jobs

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15. Account Management

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average Demand
Here's how Account Management is used in Client Manager jobs:
  • Cross manage Account Management Team to deliver continuous improvement in operating efficiency, accountability and financial performance.
  • Created first account management training manual detailing various ever-changing internal processes and guidelines.
  • Developed and executed presentations for account management and creative personnel.
  • Maintained high customer satisfaction through concentrated account management.
  • Account management for Bonneville Power Association.
  • Provided support to Trade, Sales and Billing departments in assisting external clients with financial transactions and account management.
  • Account management resulted in additional lucrative projects to the company, averaging $500,000 in revenue per year.
  • Created a One View tool for Account management to allow Account managers access to relevant information instantly.
  • Account Management - Manage multiple SEM campaigns of over $1 million in monthly budget.
  • Account Management of manufacturing and software clients, specializing in supply chain and Information Technology.
  • Account management, billing, shipping, fulfillment, and capitalized on internal relationships.
  • Account management of $20+ million book of existing business including hardware and services.
  • Achieved 98% retention via strategic planning and exemplary account management.
  • Account Management - when dealing with sensitive projects or clients.
  • Worked directly with Account management, agents, and customers.
  • Provide account management to over 110 existing large broker groups.
  • Oversee and control P&L throughout account management.
  • Account Management: Effectively managed and maintained multi million dollar large group accounts for New Jersey and New York.
  • Provided support to Large, Midmarket and Key Accounts Account Management team.
  • Completed Miller Heiman Strategic Selling and Large Account Management ProcessSM as well as Crucial Conversations training.

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17 Account Management Jobs

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16. Nielsen

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average Demand
Here's how Nielsen is used in Client Manager jobs:
  • Train Nielsen Associates and Clients on syndicated web applications to develop strategic business solutions.
  • Identified as top talent within Nielsen and recruited to participate in strategic, high priority projects for Nielsen senior leaders.
  • Generate leads to sell projects and connect internal Nielsen counterparts with the client to develop engagement opportunities.
  • Conceived, developed and implemented an innovative category strategy applied to all of Nielsen's assets.
  • Tasked with leading retail industry client business relationships by providing measurable value to clients and Nielsen.
  • Maintained custom Nielsen databases for the Cold/Cough/Allergy/Sinus, Laxative, and Baby Ointment categories.
  • Incorporated a Nielsen help guide (F &Q format) into their site
  • Collaborated with multiple P&G and Nielsen teams for cross functional studies.
  • Conduct individual and group training with client on Nielsen products and/or services.
  • Lead client discussions to link business issues to potential Nielsen solutions.
  • Mentored our offshore team of Nielsen analysts in Bangalore, India.
  • Conducted training with client associates regarding Nielsen products and services.
  • Provided training and day-to-day management of Nielsen's Price Evaluator within the Coke organization, overseeing all changes and recommending enhancements.
  • Managed Advanced Analytics projects that accounted for an approximately $1 million to Nielsen's top line.
  • Managed Novartis 80 licenses for Nitro as well as granting access to Strategic Planner and Nielsen Answers.
  • Traveled to other MillerCoors offices to provide Nielsen solution trainings.
  • Analyzed Nielsen scanning and homescan information for a major consumer package goods company.
  • Led conversion of over 70 IRI deliverables into Nielsen Nitro utilization as the client transitioned from one data provider to another.
  • Created and distributed all weekly and monthly Nielsen reporting for the Claritin, Afrin, MiraLAX, and A+D brands.
  • Led training of Nielsen Nitro classes to help bring client users up to speed on the differences between Nitro and Xlerate.

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17. CRM

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average Demand
Here's how CRM is used in Client Manager jobs:
  • Leveraged SalesForce CRM application to track details and establish connections between existing clients and new opportunities.
  • Provided daily CRM documentation management of critical customers and potentials.
  • Influenced management for forecasting and CRM optimization.
  • Provide primary field support for CRM clients in assigned territory, which includes all of Tennessee and North Carolina.
  • Utilize the company's CRM system for scheduling and documenting activities, and developing prospective customer profiles.
  • Maintain all client correspondence, applications, meeting agendas, and other pertinent information in CRM system.
  • Maintained and organized Oracle CRM database on daily basis to record customer information.
  • Experience using CRM tool for daily activities and all phases of sales cycle
  • Participated in User Acceptance Testing for CRM program & client website upgrades.
  • Prioritized team projects to utilize internal resources and CRM database.
  • Tracked and maintained all account activity in CRM database.
  • Logged and tracked opportunities and activities using CRM system.
  • Create and generate reports using a specialized QuickBase CRM.
  • Performed data uploads for creation of customized CRM.
  • Assisted with CRM conversion and update
  • Assisted with CRM implementation, on-going data testing and validation.
  • Record client notes and update account opportunities in Salesforce CRM.
  • Manage quotations and client requests Proficient in SAP and CRM
  • Communicate, implement and support process change initiatives as directed by management Implementation of Salesforce CRM process.
  • Follow up with prospects to schedule appointments Manage/Develop the company CRM Manage Client Loyalty Team

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6 CRM Jobs

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18. Revenue Growth

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average Demand
Here's how Revenue Growth is used in Client Manager jobs:
  • Established storage opportunity tracking process between distributor and IBM sales to improve forecasting accuracy and drive revenue growth.
  • Increased revenue growth by aggressively soliciting new business opportunities and cross-selling existing accounts.
  • Build strong relationships with new and existing clients and maximize revenue growth and exceeded corporate goals and objectives.
  • Number one performer in generating new credit in 2010 while exceeding total portfolio revenue growth targets.
  • Provide the highest caliber of service across all departments, to drive profitable revenue growth.
  • Major focus on identifying new opportunities, increasing the sales pipeline and incremental revenue growth.
  • Exceeded revenue growth targets and new relationship goals in 2009.
  • Developed sales and marketing strategy for company to maximize marketplace recognition and stimulate revenue growth.

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19. Technical Support

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Here's how Technical Support is used in Client Manager jobs:
  • Mandate: Owns pharmaceutical packaging equipment technical support.
  • Supervised 6 customer service/technical support representative.
  • Assisted technical manager in providing basic help desk and technical support and installing drivers and configuring outlook with exchange.
  • Manage team of SAP Basis Consultants delivering SAP Technical support and services to a wide variety of clients.
  • Established customers on DG systems, technical support and troubleshoot errors as needed, post training.
  • Managed the customer service and technical support for several large customer (over 1,000 customers).
  • Closed those cases and reduced calls to Technical Support for future issues around networking.
  • Followed up technical support service for clients for the R&D department.
  • Managed call flow and responded to technical support needs of customers.
  • Assist customer when experiencing technical support issues.
  • Perform Technical Support functions for account contacts.
  • Invoiced clients and handled accounts receivable Provided clients with customer and technical support
  • Provided second level technical support to the Orkin Satellite Network.
  • Provide technical support via Zendesk.
  • Facilitated customer service, sales and technical support for new hire employees for Convervys Corporation.
  • Provided sales and technical support for Avnet and Synnex.

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2 Technical Support Jobs

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20. Process Improvement

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Here's how Process Improvement is used in Client Manager jobs:
  • Proved process improvement methods for key initiatives that resulted in significant improvements, providing administrative and technical advice on operational issues.
  • Documented required information and data, identified client s system deficiencies and prepared recommendations for process improvements
  • Consulted with operational departments to examine exceptions, conducted trend analysis, and reviewed process improvements.
  • Drive and recommend internal process improvements and ensure continuity of all company documents and communications.
  • Monitored continual process improvements with focus on data entry/quality and ongoing relationship management with clients.
  • Formulated strategies, goals and implemented process improvements with upper management partnering.
  • Participated in management meetings regarding training and certification program process improvements.
  • Identify and implement process improvements for coordinating activities between departments.
  • Develop documentation for process improvements.
  • Facilitated process improvements, the creation of tools that enhanced client job efficiency, Help Desk and Technical Support training programs.
  • Identify areas for internal process improvement through client and sales feedback; lead group effort in building and implementing solutions.
  • Work collaboratively within GetWellNetwork to contribute to process improvement, policy, tools and resources to enhance the client experience.
  • Involved in most business operations that assisted the firm to achieve cost effective process improvement with increased quality.
  • Performed root-cause and trend analysis of payment errors to result in client process improvements.
  • Specialized in process improvement, reducing the average time to implement by 30%.
  • Monitor contract compliance, SLA's and lead process improvement plans as needed.
  • Worked with the project teams to identify system requirements or process improvements.
  • Drive process improvement based on trend analysis.
  • Worked with management across the company to ensure process improvement and proactive, effective communication.
  • Track process improvement through corrective actions management.

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1 Process Improvement Jobs

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21. Vital Signs

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average Demand
Here's how Vital Signs is used in Client Manager jobs:
  • Perform nursing duties such as administering medications, measuring vital signs or collecting specimens.
  • Performed health care related tasks, such as monitoring vital signs and medication, under theDirection of registered nurses and physiotherapists.

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22. HR

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Here's how HR is used in Client Manager jobs:
  • Drive client engagement through targeted research and analyst inquiries that support mission critical initiatives.
  • Procured major account projects through managing bidding procedures and negotiations.
  • Monetized unsold data through additional online marketing efforts i.e.
  • Improved efficiency through conversion of manual tasks to computerization.
  • Targeted new business through cold calling, existing relationships and networking continually to grow business and exceed quota goals.
  • Key Accomplishments: Within six months of employment set contracts with three new organizations and produced 5K in sales
  • Review loan throughout the process to ensure compliance with Federal, State and Company regulations and policies.
  • Administer the new client process through the retrieval of rental property details and documents.
  • Assisted in training and development of 10-15 employees during my time at HR Concepts.
  • Give hands-on assistance to over 60 clients throughout process.
  • Awarded Presidential Citation for three years of high excellence.
  • Worked with programming to set up EHR interfaces.
  • Develop relationships with centers of influence through networking.
  • Maintained 98% retention of existing accounts throughout FY 2010, 2011 & 2012.
  • Produced all aspects of Photo shoots from client relations and pre-production through to post production.
  • Set the direction for achieving measurable results to clients through consultation and development of KPIs.
  • Partnered with consultants and clients to implement HR development workshops and 360 survey projects.
  • Worked withall the three versions 7.0, 6.2 and 6.1 SP1 of this application.
  • Established two environments in separate data centers with data replication and WAN failover Maintained green status throughout.
  • Monitored lead quality through diligent fraud checks using Fraudlogix, X Verify and Iovation applications.

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23. High NET

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Here's how High NET is used in Client Manager jobs:
  • Earned high-level promotion to provide financial analysis, advice and asset management support to high net worth clients(250k+).
  • Orchestrated team of organizational resources and served as relationship manager for clients within the High Net Worth and Mass Affluent markets.
  • Produced over $5 million in revenue as a result of acquiring 2 new high network clients per week.
  • Manage broad book of business of 650 high net worth client households totaling $1.3 billion dollars AUM.
  • Managed a book of business comprised of ultra-high net worth clients representing $1.1B in total assets.
  • Educated lawyers, accountants, and bookkeeper partners on BOA platform for high net worth clients.
  • Played an integral part of roll-out of Managed Accounts Program to high net worth client groups.
  • Provided financial analysis, advice, and asset management support to 250 high net worth clients.
  • Strengthened, depend, and cultivated new business with high net worth clients.
  • Serviced high net worth client accounts ranging from $500,000 to 40 Million.
  • Identified high net worth clients and enrolled them in Premier Banking.
  • Managed a book of business for high net worth clients.
  • Assist high net worth clients with maintenance of their portfolios.
  • Managed a book of 300 high net worth households.
  • Managed diverse portfolio of 350+ high net worth clients.
  • Ranked #1 for high net worth credit card sales.
  • Manage portfolio of 490 high net worth clients Market deposit, credit, and investment products to an affluent client base.
  • Trusted advisor for middle market commercial clients ($20MM+ in top line revenue) and high net worth individuals.
  • Managed high net worth clientele portfolio both domestic and international (portfolio balance equaling $125MM).
  • Provide in-depth analysis and account reconcilement of high net worth accounts.

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2 High NET Jobs

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24. Family Disruption

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25. Client Issues

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Here's how Client Issues is used in Client Manager jobs:
  • Utilize syndicated and consumer panel data to answer client issues providing actionable and timely insights and recommendations.
  • Identified Client issues; perform detailed problem analysis, reviewed solution alternatives and followed-through to resolution.
  • Collaborated across teams to enhance cross-functional communication and create customized resolutions to client issues.
  • Provide ongoing internal executive level updates for significant client issues.
  • Managed client issues, provided feedback to the sales or servicing teams to ensure adequate follow up and escalated where appropriate.
  • Assist colleagues within the TPA and Lancaster General Health for resolution of day-to-day operational, member and client issues.
  • Managed relationships with clients, analyzed and resolved client issues, handled phone and e-mail service requests.
  • Managed/scheduled 200+ security officers and handles all Client issues regarding guards and rules policies and changes.
  • Maintain contact and report incoming client issues to account executives which results in greater client satisfaction.
  • Managed all facets of renewals, Solution Engineer engagements, and all client issues.
  • Served as the direct contact for all client issues at the corporate level.
  • Manage Reconciles accounts and resolve claims, denials, and patient/client issues.
  • Engaged cross-functional teams to design strategies for resolution of complex client issues.
  • Identify client issues and match PwC capabilities to those issues.
  • Subject matter expert on complex client issues regarding accounts/plans.
  • Conduct research into complex client issues.
  • Supported staff by effectively resolving escalated client issues, understanding training needs,individualized employee coaching.
  • Triaged client issues, addressing questions and assigning priority for the support team.
  • Researched and triaged client issues to provide feedback for resolution.
  • Oversee all NYS Tax Audits Trained staff on current tax laws, policy, and procedures Resolve all complex client issues.

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19 Client Issues Jobs

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26. New Lifestyles

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27. Client Meetings

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average Demand
Here's how Client Meetings is used in Client Manager jobs:
  • Prepared national business and category reviews for executive client meetings and sales meetings.
  • Travel internationally to conduct client meetings and support International Marketing Group.
  • Initiated and conducted face-to-face client meetings consultations.
  • Organize monthly inter-department client meetings.
  • Managed day-to-day client relationships and accounts; conducted client meetings and presentations; attended and managed yearly product fairs for clients.
  • Clarified client requirements, business needs and project objectives, via feedback meetings and client meetings in collaboration with all stakeholders.
  • Organize client meetings and set goals for call flow, quality audits and data entry pieces per hour.
  • Managed PM projects in organizing scope, calendar, website auditing, proof reading and client meetings.
  • Scheduled over 1,000 hours and 500 trips as pilot-in-command for weekly client meetings and presentations.
  • Organize and conduct client meetings, including planning/renewal meetings and employee open enrollment meetings.
  • Organized and led client meetings, delegated tasks, and drove projects to completion.
  • Maintain the report like Client Service Report, Organize the client meetings every month.
  • Led/participated in client meetings to present results on special or routine projects.
  • Identified goals and key competitive challenges via client meetings.
  • Create monthly client reporting/Schedule and attend client meetings.
  • Assemble Materials for Quarterly Client Meetings.
  • Schedule and attend client meetings.
  • Utilized in person client meetings to develop relationships, uncover needs/opportunities and provide excellent customer service.
  • Gained product knowledge through mentorship program, shadowing broker and client meetings, and holding employee enrollment meetings.

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28. Phone Calls

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Here's how Phone Calls is used in Client Manager jobs:
  • Managed customer queries through company's live chat, emails and phone calls professionally, efficiently and with good communication skills.
  • Communicated in a clear, professional, and timely manner on phone calls and with all staff members and doctors.
  • Record all phone calls, leads, and caregiver information into the Senior Helpers computer system for tracking purposes.
  • Initiate monthly quality assurance phone calls with client or family member to address any issues and concerns.
  • Helped secure new business banking accounts through outbound phone calls and referrals from other banking centers.
  • Initiated and developed marketing strategies to target given demographic using mailings, phone calls and email.
  • Respond to incoming phone calls to assist the clients with any needs they may have.
  • Provide switchboard support as appropriate, answering, screening and transferring inbound phone calls.
  • Answer phone calls from clients to give them updates on their case.
  • Maintain rapport with clients and accurately communicate through email and phone calls.
  • Managed and maintained current clients by making daily retention phone calls.
  • Monitored client progress through face-to- face meetings and phone calls.
  • Marketed and made outbound phone calls to solicit wholesale business.
  • Conduct administrative work dealing with files and phone calls.
  • Answer and direct phone calls based on established protocol.
  • Handled inbound phone calls from inquiring mortgage brokers.
  • Direct telephone calls and customers.
  • Receive and place telephone calls.
  • Answered emails/phone calls from brokers regarding appraisal order status Ensure that the appraisal orders were delivered on time to the broker
  • Placed and Received Phone Calls -Expedited Files - Created and Filed Claims - Assured Client Satisfaction

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29. C-Level

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Here's how C-Level is used in Client Manager jobs:
  • Managed relationships to generate sales within Lines of Business, Information Technology Executives and C-level.
  • Fostered relationships with prospective clients, designing and leading proposal presentations with C-level executives.
  • Conducted C-level presentations and negotiations and prepared proposals.
  • Established relationship partnerships with C-level contacts and above.
  • Worked with C-Level executives to achieve business efficiency objectives
  • Positioned legal solutions to C-level executives: General Counsel, Chief Patent Counsel, Chief Litigation Officer & Chief Compliance Officer.
  • Conducted in-depth meetings with hiring managers and C-level executives to gather candidate requirements to meet clients' hiring needs.
  • Act as a service professional to work with C-Level professionals and their teams to understand the business drivers.
  • Work with multiple levels within hospital networks and stand-alone clinics including doctors, C-level and directors.
  • Consult directly with C-level executives to drive efficiency, control, and bottom-line impact.
  • Present the value of LexisNexis Solutions to General Counsel and other C-level executives.
  • Managed IBM executive partnership programs with executive clients at the C-level.
  • Interact and influence key opinion leaders, including C-level executives.

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30. Customer Retention

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Here's how Customer Retention is used in Client Manager jobs:
  • Target new car dealers in territory to improve customer retention via use of email, voice, and mobile technology.
  • Prepared the monthly scorecard, which measured relationship activation, growth, and customer retention for Retail and Small Business.
  • Develop offer strategies by working with marketing finance team to identify offers that maximize revenue and customer retention.
  • Provided P&L analysis, mortgage pricing strategies and customer retention models to senior managers.
  • Maintain customer retention and loyalty.
  • Supported business operations through quantitative analysis of existing books of business to determine cross sell rates and customer retention.

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1 Customer Retention Jobs

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31. Nutritious Meals

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Here's how Nutritious Meals is used in Client Manager jobs:
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for or preparing nutritious meals.
  • Plan, shop for, or prepare nutritious meals.

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32. Customer Base

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Here's how Customer Base is used in Client Manager jobs:
  • Cultivate new and existing relationships with customer base, while driving strategic engagement towards Limelight's performance solutions and service enhancements.
  • Develop seasonal business to compliment existing customer base.
  • Establish frequent and regular communication with customer base.
  • Managed the creation and delivery of new marketing materials to clients including client mailings to their customer base.
  • Managed the IBM technical team and business partners to market and build solutions for a broad customer base.
  • Monitored responses and response rate from targeted mailings to clients and their customer base.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Propose competitive pricing to the customer based on operational needs.

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33. Internal Departments

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Here's how Internal Departments is used in Client Manager jobs:
  • Prevent and diffuse customer dissatisfaction through owning escalations and partnering internal departments and external partners.
  • Coordinated the production of all promotional material with internal departments.
  • Managed communication process between internal departments and external partners.
  • Coordinate between internal departments for client issue resolution.
  • Served as a liaison between client team and internal departments; responsible for starting all marketing campaigns and ensuring timely execution.
  • Communicate with internal departments on customer's strategic initiatives and business critical needs to assist in lowering of churn.
  • Acted as liaison to other internal departments such as investments, mortgage, trust services and business banking.
  • Improved service delivery by 40%, coordinated services with internal departments to maintain excellent levels of service.
  • Chaired daily meetings with team members and internal departments to analyze benchmarks, progress and resolve challenges.
  • Serve as a Technical resource and mentor for less experienced associates and for other internal departments.
  • Keep internal departments up-to-date on the ever-changing facets of the clients.
  • Collaborated with internal departments and HSBC Bank to reposition, enhance the functionality of and relaunch client-branded financial products.
  • Served as the liaison between clients and internal departments insuring all client deliverables were met while meeting company goals and initiatives.

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34. Client Expectations

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Here's how Client Expectations is used in Client Manager jobs:
  • Owned definition and control of scope, effective use of resources, management of client expectations and successful project delivery.
  • Trained and provided guidance to Order Processing Department to exceed all client expectations and reduce client facing errors.
  • Conduct client interviews to understand business issues, extract information, and manage client expectations.
  • Maintain and exceed client expectations while also providing for open enrollment meetings and presentations.
  • Manage daily operations and procedures of office to ensure all client expectations are fulfilled.
  • Managed client expectations around deadlines and deliverable's for product up-sell and cross-sell.
  • Managed client expectations by ensuring the delivery of the highest quality service.
  • Develop excellent client relationships in order to meet or exceed client expectations.
  • Managed client expectations while receiving client satisfaction scores averaging 98%.
  • Identify and implement service improvements to meet and exceed client expectations.
  • Managed team of support representatives to ensure client expectations are met.
  • Led a team of four to exceed all client expectations.
  • Managed client expectations throughout the life cycle.
  • Manage execution of client processes per contract requirements to ensure efficient and effective project operations while properly managing client expectations.
  • Work closely with Account Managers to insure that service delivered meets client expectations.

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4 Client Expectations Jobs

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35. Data Entry

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low Demand
Here's how Data Entry is used in Client Manager jobs:
  • Support Managing a staff of 20 employees and their duties of data entry, insurance verification and accounts receivable.
  • WHOLESALE LOCKBOX SERVICES Supervised 245 employees that included 3 processing teams, data entry, and encoding.
  • Managed data entry and exceptions processing in excess of 5,000 vendor invoices per month.
  • Managed Client Profile data entry and quality control teams with staff of 20 employees.
  • Organize data for business planning specialist, and managed data entry team.
  • Review final documents from data entry and electronically send to clients.
  • Detailed data entry and appointment scheduling and follow up with clients.
  • Respond to inquires in relation to product questions and orders, along with data entry processing.
  • Processed Litigation/Foreclosure Mail Performed LPS software operations Conducted various support functions including general correspondence and data entry

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36. Motor Vehicle

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Here's how Motor Vehicle is used in Client Manager jobs:
  • Transport clients to locations outside the home, such as physicians' offices or on outings, using a motor vehicle.
  • Transport clients on outings using a motor vehicle or public transportation services.

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37. Business Owners

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Here's how Business Owners is used in Client Manager jobs:
  • Executed marketing programs with business customers nationwide by building a personal relationship with select high valued business owners.
  • Drafted customized advertising proposals and negotiated sales contracts with local business owners.
  • Provided financial services to customers and business owners.
  • Communicate effectively with business owners.
  • Review business plans with small business owners and establish solid direction to drive company growth through data.
  • Delivered customized financial solutions to meet and exceed the needs of small business owners.
  • Engaged business owners in the program to achieve the goal of zero attrition.
  • Liaised with business owners and project teams Developed project plan.

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38. Conference Calls

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Here's how Conference Calls is used in Client Manager jobs:
  • Conduct monthly conference calls to review account performance, analyze score cards and identify improvement opportunities.
  • Acted as single point of contact for Tampa Electric by successfully coordinating on-site meetings, conference calls and creating procedures documentation.
  • Attended client production meetings and hosted weekly conference calls to understand the current and future initiatives of the account.
  • Conducted weekly conference calls with external clients to discuss current needs, and evaluate external production.
  • Develop and conduct workshops, conference calls, one on one training sessions for account executives.
  • Conduct conference calls with the recruiters to discuss requisitions and/or issues.
  • Attended / conducted meetings, represented the department on conference calls.
  • Participate in conference calls with clients to learn about open positions.
  • Manage client relationship via conference calls, reporting and expectations.
  • Attend client lead quality assurance calibration conference calls.
  • Attended conference calls, and management meetings.
  • Set up and lead conference calls.
  • Trained and educated new client and their staff on these procedures via email, conference calls, skype calls.

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39. Business Partners

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low Demand
Here's how Business Partners is used in Client Manager jobs:
  • Provided consulting, project management and technical expertise to internal business partners in support of learning programs.
  • Leverage relationships with internal personnel and business partners to increase cross-sell opportunities and achieve sales goals.
  • Represented IT to Senior Leadership Team members/Senior Business Partners.
  • Coordinated the operation of benefits with internal and external business partners including IT, payroll, finance, vendors and consultants.
  • Leverage Investment, Mortgage, Small Business and Private Bank Business Partners to create innovative solutions for the client.
  • Act as subject matter expert and single point of contact for client IT and business partners.
  • Created and developed the department presentation and delivery concept to Sr. Executives and Business partners.
  • Exceeded second quarter loan goals of $10 million by leveraging successful business partnerships.
  • Worked closely with business partners in order to refer clients based on specialized needs.
  • Gained new business partnerships resulting in additional $200 million in volume.
  • Work as a liaison in coordinating communication between IT and Business Partners.
  • Partnered with business partners to resolve and respond to client inquiries.
  • Collaborate with internal and external business partners to reach spend goals.
  • Develop and provide training on process changes to business partners.
  • Presented Quarterly Business Review to department to enhance their understanding of our partnership and efficiencies with our Business partners.

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1 Business Partners Jobs

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40. Insurance Companies

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low Demand
Here's how Insurance Companies is used in Client Manager jobs:
  • Negotiated and finalized financial burden of projects performed with various insurance companies throughout the nation.
  • Created and submitted monthly marketing proposals to multiple insurance companies.
  • Design and manage personal insurance programs for high net worth individuals and families and negotiate with insurance companies on their behalf.
  • Shared concerns as necessary with contracted Insurance companies to try to resolve issues and determine underwriting risks.
  • Received and processed the daily correspondence to correct or update inquiries from the insurance companies.
  • Call on insurance companies to work through denials/ ensure claims are paying per contract.
  • Prepare documents such as representation letters and demands to send to insurance companies.
  • Negotiated with insurance companies to insure the best possible rates for my clients.
  • Communicate with insurance companies, patients, hospitals, and collection agencies.
  • Contacted insurance companies to ensure proper processing and payment of claims.

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41. Advise Clients

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Here's how Advise Clients is used in Client Manager jobs:
  • Investigated, researched, analyzed and resolved complex issues and advise clients based on extensive group health insurance product knowledge.
  • Advise clients in areas such as: pharmacy, health care reform updates and insurance market strategies, among others.
  • Research, document and advise clients regarding proper billing, contracting and credentialing pertaining to client locality and specialty.
  • Analyzed insurance policies and advise clients of risk exposures that may not be covered unless endorsed.
  • Act as a consultant to advise clients on complex product lines and funding arrangements.
  • Advise clients on appropriate interventions to address adverse health behaviors in their workplace.

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42. Primary Contact

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Here's how Primary Contact is used in Client Manager jobs:
  • Coordinated the client relationship following plan implementation and served as primary contact.
  • Maintained relationship and developed business opportunities with largest and most profitable client as primary contact to client's executive team.
  • Served as client advocate and primary contact for implementation, billing, claims, eligibility and service issues.
  • Assisted an Account Executive in managing over 200 clients as their primary contact.
  • Act as primary contact for clients to fulfill inquiry and research needs.
  • Serve as primary contact for clients for questions, concerns, issues.

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3 Primary Contact Jobs

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43. Household Cleanliness

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Here's how Household Cleanliness is used in Client Manager jobs:
  • Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition and infant care.
  • Instructed and advised clients on issues such as household cleanliness,utilities, hygiene, nutritionAnd infant care.

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44. Sales Goals

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Here's how Sales Goals is used in Client Manager jobs:
  • Recognized for quickly grasping and achieving a high rate of sales goals and awarded Quick Start - Sales Achievement.
  • Conduct daily, weekly and monthly meetings including implementing actions to increase productivity of bi-weekly sales goals.
  • Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities and achieve sales goals.
  • Establish Sales Goals, tracked Sales performance by individual Stores, Districts & total company.
  • Set short and long term sales goals and evaluated effectiveness of current sales programs.
  • Manage and motivate Guest Service team to achieve daily and monthly sales goals.
  • Earned the Super Star in Excellence Award for meeting specific sales goals.
  • Worked as a team with sales colleagues to meet monthly sales goals.
  • Exceeded sales goals for deposit and investment products by 33%.
  • Exceeded sales goals while maintaining a clean credit portfolio.
  • Developed outstanding business plans that would exceed sales goals.
  • Helped drive sales goals and achieve monthly quota figures.
  • Develop annual sales goals in coordination with budget projections.
  • Identify key markets objectives to achieve sales goals.
  • Selected Accomplishment: Consistently met or exceeded sales goals in all areas of deposit growth, lending and investments.
  • Determine customer needs and propose appropriate products and services Meet new business sales goals.

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45. ROI

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Here's how ROI is used in Client Manager jobs:
  • Provided recommendations based on individual source performance and ROI.
  • Provided strategic public relations insight and consult with clients on analytic methodologies, reports, and ROI for media campaigns.
  • Used competitive market analysis and demographic research to determine ROI and provide a more consultative experience for clients and prospects.
  • Created ROI evaluation and analysis to track employee's progress in learning on a monthly basis and presented results.
  • Included pricing analyses, campaign performance measurement and development, ROI and volume assessment of marketing campaigns.
  • Managed to ROI and PM metrics on business of over $80 million in annual premium.
  • Developed and Executed Marketing Campaigns and Events with ROI results on average of 7:1.
  • Trained on building ROI focused paid campaigns for e-commerce and affiliate marketing.
  • Completed comprehensive Enterprise and Vantage ROI for major transportation client.
  • Ranked campaign by ROI and made recommendations for implementation.
  • Analyze brand plan performance/ROI and develop recommendations on how to further increase sales and/or achieve specific client objectives within Tesco grocery stores
  • Prepared detailed post-program analysis with ROI, key learnings and future program recommendations.

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46. RFP

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low Demand
Here's how RFP is used in Client Manager jobs:
  • Lead RFP coordination and oversight by partnering with cross-functional teams in preparing qualifications and technical responses
  • Managed global account teams in the pursuit of new business opportunities through the RFP process and/or client presentations.
  • Project lead on all aspects of digital advertising campaigns from initial client RFP to final reporting.
  • Develop, write, and deliver value-based sales proposals and respond to client RFP's.
  • Secure new clients through RFI/RFP, pricing strategies, services agreements and preliminary strategies.
  • Lead and develop proposal responses to RFP's and unsolicited proposals.
  • Created and reviewed RFP questionnaire for brokers and customers.
  • Reviewed detailed reports for potential disruptions in medical coverage and product counter reports for RFP's including medical cost ratios.
  • Consulted in writing RFPs with sales team in winning large contracts, which generated $1-3 M annually.
  • Travel for customer visits, inspections, site surveys, deliveries, RFP presentations, and tradeshows.
  • Organized and managed RFP process with clients, vendors and brokers to meet established timelines.
  • Implemented in an existing Facets(TM) administrative system RFP request.
  • Selected Accomplishments: Led RFP response for Enterprise Architecture standardization.
  • Lead solution envisioning sessions, manage RFPs, presentations, and contract negotiations.
  • Coordinate RFPs/RFIs from clients which would lead to large packages of work.
  • Supported corporate contract proposal-writing efforts by providing past performance write-ups and information in response to RFIs, RFQs, and RFPs.

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47. Business Requirements

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Here's how Business Requirements is used in Client Manager jobs:
  • Completed business analysis, gathered client business requirements, communicated requirements to web vendor, and verified the completed website functionality.
  • Gathered business requirements, converted specifications into logical steps, and developed conceptual models to define process flows.
  • Supervised creation of new workstation / laptop images based upon business requirements.
  • Coordinated information with Business Managers to address key business requirements.
  • Analyzed test results and provided specific business requirements and recommendations.
  • Communicated and directed business requirements to the technical staff.
  • Outlined business requirements for system enhancements.
  • Responded to and resolved IT issues related to changing business requirements, practice conversions, development and testing.
  • Drive working sessions to define and document business process and business requirements.
  • Document client business requirements for internal operational and technical personnel.. * Create and maintain reports for client
  • Evaluate client business and process needs to compile business requirements documentation.
  • Created Infopath form to document business requirements, a major improvement over using Excel.
  • Supported and utilized the Clinix Practice Management system Gather business requirements from physician offices prior to go-live (i.e.

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48. Client Portfolios

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Here's how Client Portfolios is used in Client Manager jobs:
  • Managed multiple client portfolios on their performance, liquidity, and reporting at each level of the legal stream.
  • Managed client portfolios of $175 million.
  • Researched and developed new strategies to improve performance Analyzed client portfolios Directed correspondence between company and clients

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49. Data Analysis

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low Demand
Here's how Data Analysis is used in Client Manager jobs:
  • Performed complex, time-sensitive data analysis for client and co-authored two abstracts for presentation at conference.
  • Charged with identifying new opportunities to optimize growth initiatives using effective strategic planning and data analysis.
  • Performed data analysis and preliminary building evaluations to determine energy efficient measures and their economic feasibility.
  • Prepared financial data analysis to identify areas to grow spend volume and maximize client benefits.
  • Performed data analysis, regulation interpretation for major accounts.
  • Designed a comprehensive SAS macro to be used by the Decision Sciences & Modeling team for explanatory data analysis.
  • Assist with key business decisions by providing data analysis and strategic insights.
  • Presented onsite account reviews to clients' executive teams to exhibit global portfolio growth opportunities using data analysis and presentation techniques.
  • Conducted data analysis and provided recommendations on process improvements in systems.
  • Satisfied requests from physicians and administrators on a daily basis regarding process improvement, data analysis, and support services.

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50. Communication Assistance

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Here's how Communication Assistance is used in Client Manager jobs:
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.

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Client Manager Jobs

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20 Most Common Skills For A Client Manager

Client Relationships

18.1%

Financial Statements

14.1%

Customer Service

11.9%

New Clients

8.1%

Ensure Compliance

7.4%

Personal Care

4.5%

Project Management

3.6%

Client Condition

3.2%

Business Development

3.0%

Healthcare

2.9%

Client Management

2.9%

Customer Relationships

2.8%

New Accounts

2.6%

Client Service

2.4%

Account Management

2.2%

Nielsen

2.1%

CRM

2.1%

Revenue Growth

2.0%

Technical Support

2.0%

Process Improvement

1.9%
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Typical Skill-Sets Required For A Client Manager

Rank Skill
1 Client Relationships 13.6%
2 Financial Statements 10.6%
3 Customer Service 9.0%
4 New Clients 6.1%
5 Ensure Compliance 5.6%
6 Personal Care 3.4%
7 Project Management 2.7%
8 Client Condition 2.4%
9 Business Development 2.3%
10 Healthcare 2.2%
11 Client Management 2.2%
12 Customer Relationships 2.1%
13 New Accounts 1.9%
14 Client Service 1.8%
15 Account Management 1.7%
16 Nielsen 1.6%
17 CRM 1.6%
18 Revenue Growth 1.5%
19 Technical Support 1.5%
20 Process Improvement 1.5%
21 Vital Signs 1.4%
22 HR 1.3%
23 High NET 1.1%
24 Family Disruption 1.1%
25 Client Issues 1.0%
26 New Lifestyles 1.0%
27 Client Meetings 0.9%
28 Phone Calls 0.9%
29 C-Level 0.9%
30 Customer Retention 0.9%
31 Nutritious Meals 0.9%
32 Customer Base 0.8%
33 Internal Departments 0.8%
34 Client Expectations 0.8%
35 Data Entry 0.8%
36 Motor Vehicle 0.8%
37 Business Owners 0.7%
38 Conference Calls 0.7%
39 Business Partners 0.7%
40 Insurance Companies 0.7%
41 Advise Clients 0.7%
42 Primary Contact 0.7%
43 Household Cleanliness 0.7%
44 Sales Goals 0.6%
45 ROI 0.6%
46 RFP 0.6%
47 Business Requirements 0.6%
48 Client Portfolios 0.6%
49 Data Analysis 0.6%
50 Communication Assistance 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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