What does a client manager do?
A client manager acts as a liaison between the company and its clients. You are expected to ensure client satisfaction and excellent customer service. Your duties typically include managing client relationships, delivering proposals, and developing account plans. In addition, you are responsible for improving customer experience, communicating with customers and answering their inquiries, and managing and resolving conflicts. As a client manager, you are expected to supervise clients and internal teams, lead the execution of projects, and to work with clients and partner agencies in developing business objectives.
Client manager responsibilities
Here are examples of responsibilities from real client manager resumes:
- Manage team to achieve and maintain monthly KPI goals.
- Lead successful CIO level customer sit turnaround at key strategic accounts.
- Cloud base services for on premise and/or off premise SaaS and manage services.
- Manage all KPI's and create strategic plans for improvement; manage and execute consultant events.
- Develop a client base by offering security, storage & virtualization, application development and manage services.
- Manage global account teams in the pursuit of new business opportunities through the RFP process and/or client presentations.
- Develop roles, responsibilities, and training programs for new SaaS structure.
- Train new hires on cloud and determine their readiness to start selling services to businesses.
- Experience identifying both active and passive candidates using ads, job boards, LinkedIn, and networking.
- Work with client team to provide merchant, treasury and cash management, insurance, and investment solutions.
- Prepare and deliver presentations to clients for credit, private bank, and treasury and working capital solutions.
- Transition department to true SaaS support through research, trials, and re-organizing into separate support and success tiers.
- Take notes during phone calls with clients and enter project status into a database (Salesforce) for future reference.
- Specialize in c-level presentations and benchmarking business performance.
- Conduct requirements gathering, database design and technical architecture.
Client manager skills and personality traits
We calculated that 12% of Client Managers are proficient in Customer Service, Account Management, and Client Facing. They’re also known for soft skills such as Analytical skills, Customer-service skills, and Communication skills.
We break down the percentage of Client Managers that have these skills listed on their resume here:
- Customer Service, 12%
Ensured customer rentals are processed efficiently; resolved escalated customer service issues operations, vehicle maintenance for the program.
- Account Management, 10%
Cross manage Account Management Team to deliver continuous improvement in operating efficiency, accountability and financial performance.
- Client Facing, 8%
Develop, maintain and communicate applicable SLA (Service Level Agreement) updates inter-operationally as well as client facing.
- Client Service, 7%
Manage a client services unit that administers to the security lending needs directed by designated exclusive lending agent relationships.
- Client Management, 5%
Leveraged the client management process to deepen client relationships with domestic and international clients.
- Healthcare, 5%
Closed $2.5M in new logo sales for managed services within the HealthCare Industry.
"customer service," "account management," and "client facing" are among the most common skills that client managers use at work. You can find even more client manager responsibilities below, including:
Analytical skills. One of the key soft skills for a client manager to have is analytical skills. You can see how this relates to what client managers do because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Additionally, a client manager resume shows how client managers use analytical skills: "analyzed team function and responsibilities for design of database supporting cross functional customer support. "
Customer-service skills. Another essential skill to perform client manager duties is customer-service skills. Client managers responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Client managers also use customer-service skills in their role according to a real resume snippet: "managed client project planning, technology implementation, professional development, customer support, and account renewal. "
Communication skills. client managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to client manager responsibilities, because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." A client manager resume example shows how communication skills is used in the workplace: "escalated customer support- coordinates communication with home office partners (i.e., billing, claims). "
Leadership skills. client manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." This resume example shows what client managers do with leadership skills on a typical day: "trained and guiding team members with expert leadership skills to provide exceptional customer services and representing the company values"
The three companies that hire the most client managers are:
- CBRE Group158 client managers jobs
- Change Healthcare144 client managers jobs
- Bank of America77 client managers jobs
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Compare different client managers
Client manager vs. International sales manager
An International Sales Manager is responsible for coordinating the sales department's global operations through sales volume monitoring and establishing goals. International Sales Managers maintain the company's global sales for services and commodities, and create methodical procedures and ideas to attract and persuade international clients to buy. In addition, it is their duty to plan, inspire, and motivate the sales workforce, and prepare and create daily, monthly, and annual sales reports. They also design and enforce a variety of assessment programs and plans.
While similarities exist, there are also some differences between client managers and international sales manager. For instance, client manager responsibilities require skills such as "customer service," "client facing," "client service," and "client management." Whereas a international sales manager is skilled in "product development," "sales growth," "distribution channels," and "sales strategies." This is part of what separates the two careers.
International sales managers really shine in the transportation industry with an average salary of $81,240. Comparatively, client managers tend to make the most money in the technology industry with an average salary of $99,506.The education levels that international sales managers earn slightly differ from client managers. In particular, international sales managers are 3.8% more likely to graduate with a Master's Degree than a client manager. Additionally, they're 0.4% less likely to earn a Doctoral Degree.Client manager vs. National accounts sales manager
A national accounts sales manager is responsible for maintaining healthy business relationships with clients by managing and monitoring the performance of their accounts. National accounts sales managers establish reasonable sales targets and develop techniques that would maximize sales staff productivity and efficiency. They conduct data and statistical analysis with the current market trends to identify business opportunities that would generate more revenue resources and increase profitability. A national accounts sales manager negotiates contracts and agreements with clients and ensures their brand consistency in the market.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client manager responsibilities requires skills like "customer service," "client facing," "client service," and "client management." But a national accounts sales manager might use other skills in their typical duties, such as, "national accounts," "product development," "revenue growth," and "r."
National accounts sales managers earn a higher average salary than client managers. But national accounts sales managers earn the highest pay in the education industry, with an average salary of $103,530. Additionally, client managers earn the highest salaries in the technology with average pay of $99,506 annually.In general, national accounts sales managers achieve similar levels of education than client managers. They're 4.3% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Client manager vs. Account services manager
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from client manager resumes include skills like "client service," "client management," "customer relationships," and "pet," whereas an account services manager is more likely to list skills in "client relationships," "service delivery," "payroll," and "hvac. "
Account services managers earn the best pay in the technology industry, where they command an average salary of $80,874. Client managers earn the highest pay from the technology industry, with an average salary of $99,506.account services managers typically earn similar educational levels compared to client managers. Specifically, they're 4.6% less likely to graduate with a Master's Degree, and 1.1% less likely to earn a Doctoral Degree.Client manager vs. Territory sales manager
A territory sales manager is an individual who supervises the daily sales operations of sales representatives that are assigned to a particular location. Territory sales managers are required to meet sales targets to gain an increase in revenues and must maintain excellent customer relationships. They attend trade shows to promote the products and services of the company at the same time, conduct surveys to better understand the needs of their customers. As they are engaged in sales, territory sales managers must possess a bachelor's degree in business administration or management.
Types of client manager
Updated January 8, 2025
