Psychiatrist Physician Reviewer - PRN - Remote (Within Illinois)
Cnsi job in Lombard, IL or remote
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Job Description
Acentra seeks a Psychiatrist Physician Reviewer (PRN) to join our growing team.
Job Summary:
The Psychiatrist Physician Reviewer will provide principal leadership and clinical expertise to operations relating to the peer review process, utilization review activities, and other activities requiring clinical leadership and consultation. They will conduct phone consultations with various Illinois hospitals to establish medical necessity and continued stay criteria for IL Medicaid Fee-For-Service beneficiaries.
*Position is PRN and remote within the state of Illinois.
Job Responsibilities:
Conduct peer-to-peer physician consultations as requested/required and document consultations
Provide clinical expertise with respect to planning and establishing goals and policies to improve clinical operations
Represent the organization through state appeal processes
Review medical information trends, experiences, and approaches and assist in the development of strategic plans for clinical improvements
Provide program representation at stakeholder engagement meetings
Ensure compliance with regulatory and accreditation requirements
Analyze and remain current on national, state, and local regulations and legislation which impact the healthcare profession
Represent and promote Acentra Health at seminars, professional societies, medical staff meetings, and other professional settings as appropriate
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules
Qualifications
Required Qualifications
Licensed Physician (MD/DO) to practice in all branches in Illinois
Board Certification in Psychiatry
Engaged in active practice
Have admitting or staff privileges in one or more Illinois hospitals or state facilities
Experience in Utilization Management, Case and Disease Management with knowledge of Medicaid and Medicare program
Knowledge of standards of practice related to the determination of level of care
Knowledge of Medicaid programs with relevant experience navigating similar complex projects
Computer proficiency in Microsoft Excel, Word, PowerPoint, Teams, and Outlook
Additional Information
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people.
You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at Acentra.com/careers/
EEO AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay range for this position is $70.97-125.00 per hour.
“Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”
Director, GID Operational Excellence
Remote or Washington, DC job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
KEY RESPONSIBILITIES
* Provide operational direction and leadership to a team of Business Analysts.
* Develop and maintain scalable tooling platforms that support operational excellence across global construction.
* Deliver actional analytics and dashboards to enable data-driven decision-making.
* Integrate monitoring, automation, and reporting tools to enhance visibility, performance, and compliance.
* Partner with cross-functional teams to align tooling capabilities with evolving business needs and strategic goals.
* Drive innovation in data architecture and visualization to support continuous improvement and transparency.
* Ensure delivery of multiple projects across the team and manage escalations effectively.
* Foster a collaborative and innovative team culture focused on operational excellence.
KNOWLEDGE & ATTRIBUTES
* Extensive understanding of business practices and processes.
* Excellent leadership and team management skills.
* Deep expertise in systems, processes, and technologies relevant to business analysis.
* Advanced analytical and problem-solving capabilities.
* Strong communication and interpersonal skills to engage senior stakeholders.
#LI-GlobalDataCentres #LI-AR3
ACADEMIC QUALIFICATIONS & CERTIFICATIONS
* Bachelor's degree or equivalent in Engineering, Business, Information Technology or related field.
* Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)
REQUIRED EXPERIENCE
* Advanced experience in Business Analysis within a global matrixed technology services environment.
* Extensive experience in project management methodologies, tools, and practices.
* Extensive experience managing data center construction projects.
* Extensive experience in business requirement gathering, use case definition, and process mapping.
* Extensive experience implementing new services and systems.
* Demonstrated experience through successful management of multiple complex projects.
* Experience leading and managing Business Analysis teams, or teams experienced in systems delivery.
PHYSICAL REQUIREMENTS
* Remain stationary for long periods of time.
* Operate computer, peripherals, and other office equipment.
* Perform work during US business hours and time zones.
WORK CONDITIONS & OTHER REQUIREMENTS
* Perform work from a remote location with stable internet connection.
This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $225,000 - $292,500.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.
Auto-ApplyClaims Business Process Analyst-Remote US
Remote or Saint Louis, MO job
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a **"Claims Business Process Analyst"** to join our team in **"US-Remote"** . **This is a US based, W-2 project. All candidates will be paid through NTT DATA only.**
Responsibilities:
- Analyze and interpret federal and state Medicaid program requirements to align with organizational goals and operational needs.
- Research, gather, and document business and regulatory requirements
- Develop and maintain comprehensive process documentation, including standard operating procedures (SOPs), workflows, and business rules.
- Perform gap analyses on claims data to identify discrepancies, compliance risks, and opportunities for process improvement.
- Write and execute SQL queries to support data validation, reporting, and issue resolution.
- Collaborate with cross-functional teams to support project initiatives, ensuring timely delivery of business requirements and documentation.
Required Experience:
- Bachelor's degree in related field or equivalent experience.
- 4+ years of claims business process analysis, preferably in healthcare (i.e. documenting business process, gathering requirements) or claims payment/analysis experience.
- Process mapping and documentation
- Proficiency in SQL for data querying and analysis.
Preferred Experience:
- Knowledge of Amisys or other claims system, HIPAA transactions (i.e. 837, 999, 824, 277) and SQL Scripting preferred.
- Exposure to healthcare regulatory environments and compliance standards.
- Previous structured testing or project management experience preferred.
Required Technical Skills
- Microsoft Office Suite: Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas, charts), Word, PowerPoint, Outlook
- Collaboration Tools: Microsoft Teams, Zoom, SharePoint
- Project & Workflow Tools: Smartsheet, Microsoft Planner
- Data Tools: SQL, Copilot (for automation and analysis) "
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication
- Ability to manage multiple priorities and meet deadlines
- Collaborative mindset with a focus on continuous improvement "
Performance Expectations:
- Requirements Accuracy Rate: % of requirements that are implemented without rework due to ambiguity or errors &Client; 95%
- Process Documentation Completeness: % of workflows and SOPs completed and approved &Client; 95%
- Stakeholder Satisfaction Score: Feedback from internal teams on clarity and usefulness of deliverables &Client; 4.5/5
- Project Milestone Adherence: % of deliverables completed on time &Client; 95%
- SQL Query Accuracy: % of queries executed without error and delivering correct results &Client; 98%
Shift Hours:
Working Hours: 8:00am 5:00pm CST
Training Hours: 8:00am 5:00pm CST (2-4 weeks)
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($45)** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Software Quality Assurance / Testing Engineer
Remote or Texas job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Software Quality Assurance / Testing Engineer is a seasoned subject matter expert, responsible for participating in every phase of the development process to ensure that the design and software adhere to company standards.
This role collaborates with various stakeholders in the development and execution of exploratory and automated tests to ensure product quality.
Key responsibilities:
* Works across multiple teams to ensure the planning, execution, reporting, and successful completion of QA activities for all new development cycles for various releases.
* Contributes to Agile-related user story review meetings and/or work with relevant business stakeholders and developers to understand the new or modified application functionality.
* Networks with the required user community (such as Regions or the Product Owner) to understand business requirements and uphold quality of each release by ensuring a comprehensive end-to-end testing coverage.
* Designs and implements end-to-end test scenarios, as well as debugging and defining corrective actions.
* Contributes to performing and documenting risk analysis and record test progress and results. Performing thorough regression testing when bugs are resolved.
* Works across multiple teams to review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
* Creates detailed, comprehensive, and well-structured test plans and test cases.
* Designs, develops, codes, and executes automation scripts
* Works across multiple teams to identify, record, document thoroughly, and track bugs and develop and apply testing processes for new and existing products to meet client needs.
* Develops standards and procedures to determine product quality and release readiness.
* Contributes recommendations that will enable innovation and streamline overall testing processes.
* Works across multiple teams, documenting established QA processes and best practices in Agile Scrum development methodology and influence the continuous improvement of the QA activities.
* Performs any other related task as required.
To thrive in this role, you need to have:
* Seasoned expertise in software QA methodologies, tools, and processes.
* Interpersonal, communication, and organizational skills.
* Team player with good attention to detail.
* Excellent ability to understand and analyze complex systems
* Seasoned understanding of SQL and scripting.
* Seasoned understanding of software development process.
* Seasoned expertise in agile development such as Scrum.
* Seasoned understanding of software integrated development environments.
* Seasoned ability to handle client and customer issues tactfully and professionally.
* Seasoned understanding of object-oriented programming.
Academic qualifications and certifications:
* Bachelor's degree or equivalent in Computer Science, Engineering or a related field.
* Relevant certifications such as Leading SAFe would be advantageous.
Required experience:
* Seasoned hands-on testing experience in AGILE/DevOps Methodology, Continuous Integration, and Continuous Delivery.
* Seasoned work experience in software development.
* Seasoned work experience in software quality assurance.
* Proficient in working in an Agile/Scrum development process.
* Proficiency with performance and/or security testing is a plus.
* Seasoned hands-on experience with automated testing tools.
* Seasoned experience working within a geographically dispersed company is desirable.
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.
Auto-ApplySpeciality Seller - Manufacturing Energy/Utilities industry. (Remote)
Remote or Newark, NJ job
**Req ID:** 340253 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Speciality Seller - Manufacturing Energy/Utilities industry. (Remote) to join our team in Newark, New Jersey (US-NJ), United States (US).
NTT DATA's Launch business unit is looking for a Launch Industry Solution Expert for Manufacturing Energy/Utilities industry.
Check us out: Launch by NTT DATA We create digital experiences that move millions, helping you strategize, ship, and scale bold products that connect with customers and drive growth. You'll join experts in digital strategy, product design, and engineering, transforming brands globally.
Job Summary
Launch Industry Solution Experts are responsible for promoting our company's services. This critical role identifies and researches potential clients, engages with prospects, describes our services and closes sales. A Launch Industry Solution Expert leverages their deep industry knowledge and expertise to understand customer needs and apply consultative selling techniques to lead the definition of solutions and proposals. Our approach is highly collaborative and often requires our Launch Industry Solution Experts to orchestrate and execute across an array of client and internal personnel, building deep and lasting relationships along the way.
Job Responsibilities:
- Leverage deep industry knowledge to build relationships, understand customer needs and provide tailored solutions that drive revenue and customer success.
- Engage with prospects and existing clients through consultative selling techniques to uncover pain points and business needs, guiding them to the best possible solutions that align with their objectives. - Work closely with solution team and practice experts to develop customized solutions that address client-specific challenges
- Define the client value and relevance of solution for client using industry relevant KPIs.
- Develop and maintain a deep understanding of industry trends, challenges and opportunities to provide insightful guidance and strategic advice on the industry for technology, product and business clients.
- Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance
- Actively facilitate and collaborate with the General Managers, Client Partners, Consulting Directors and other leaders to grow revenue and expand existing accounts, particularly in finding new buyers
- Learn and understand go-to market, key service offerings, sales plays, messages and motions
- Identify qualifying and closing new accounts/logos and opportunities in the designated industry areas, with the ability to travel as needed
- Manage total sales performance for the industry area, inclusive of pipeline health
- Drive/lead coordinated industry marketing efforts in tight partnership with GM, CRO and Marketing
- Coordinate/co-lead renewal and expansion SOWs as needed
- New logo lead generation through various motions & activities as defined by the company and/or the individual
- Ensure CRM is sustained as the single source of truth
- Participate and/or lead in account planning, and take ownership of establishing, following up, managing and executing on account, pursuit and close plans
- Participate and contribute to weekly, monthly, quarterly, and annual sales and account planning meetings/calls
- Build pursuit plan for leads and follow-up to qualify, disqualify, nurture, and ultimately close opportunities
Basic Qualifications:
- 8+ years of experience selling professional, consulting, and /or digital with proven track record of exceeding quota within the Manufacturing Energy/Utilities industry
- 3+ years' experience selling in digital product design, user experience, research, and innovation areas. - 2+ years' experience and a strong understanding of PoV of GenAI and AI technologies for the respective industry.
- 8+ years of experience in a leadership role, utilizing critical thinking, organizational, planning and follow-up skills, with attention to detail and the ability to multi-task.
- 8+ years of experience engaging with senior executives, partners, and customers with excellent writing and communication skills
Desired Skills:
- Effectively communicate at all levels of the organization; ability to facilitate problem resolution within all levels of an organization and across organizations - Experience selling outcome-based work with teams vs. staff augmentation
- Strong persuasion skills to align client problems with solution offerings
About Launch by NTT DATA
Launch by NTT DATA is a portfolio of services designed to help organizations create provocative digital experiences that drive customer engagement and growth. We combine a human-first philosophy with a product-led mindset to strategize, design, and ship experiences people love-helping clients move from idea to working software while providing continuous product innovation. With expertise spanning strategy, design, product development, and engineering, Launch serves world-class organizations across healthcare, retail, education, energy, financial services, and the public sector. This role offers the unique opportunity to shape how Launch by NTT DATA wins and delivers transformative solutions for Fortune 500 clients.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** .
\#USSalesJobs
\#LI-NorthAmerica
\#INDSALES
\#Launchjobs
\#Launchsalesops
IT Service Desk Supervisor/lead
Lemont, IL job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk Supervisor/lead to join our team in Lemont, Illinois (US-IL), United States (US).
Job Summary:
* The Service Desk Supervisor will be required to use ITIL as the foundation to drive consistent and reliable Service Desk activities, improving end-user satisfaction and productivity and increasing IT staff productivity.
* The Service Desk Supervisor shall establish an efficient operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and applying best practices.
* Manage project deliverables and support services according to defined SLAs that are met for every measuring period utilizing SLA trend analysis.
* Overseeing and supervising the work schedule and distribution of service desk employees, including onboarding, skills assessments, and training
* Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals. • Ensures client service levels and performance metrics are met by team
* Ensure contractual deliverables and performance SLAs are met.
* Identify and manage all dependencies, risks, and issues during the project life cycle.
* Directs team to follow and comply with pre-established service desk policies, knowledge base articles, practices and procedures.
* Conducts career development, planning and performance of team.
* Takes ownership of support issues, engaging other internal / external expertise as required.
* Resolves client escalations where appropriate. Ensure smooth and cordial relationships with the team and the client.
* Ensure the highest level of customer satisfaction.
* Manage key stakeholder relationships with transparency and integrity.
* Working with site Supervisors to manage staffing, timelines for projects, and be accountable for delivering against established company and client commitments.
* Provide program reporting for management and stakeholders for the project activities.
* Ability to understand, apply, and improve/update procedures continually using ITIL principles.
* Work is managed and tracked through ServiceNow and measured through Service Levels.
* Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background.
* Able to perform analytical and technical tasks on PC systems, IT infrastructure and network environment.
* Good client service skills.
* Ability to successfully lead and coach a team to deliver key business results.
* Good project management skills.
Basic Qualifications:
* Minimum 5 years of experience in the field of Information Technology to include:
* Service Desk Support: Tier I/II
* System administration
* Contact and incident resolution for hardware, software, and applications.
* Minimum 3 years of experience to include:
* Automated Call Distribution (ACD) or equivalent
* Project and Program Management
* Project / Service Delivery management of multi million, multi project programs, Relationship and Team management, Knowledge Management oversight.
* Minimum 2 years of experience to include:
* Microsoft Active Directory
* Exchange
* System Center Configuration Supervisor (SCCM) from an administrative perspective Customer Service Management and/or HDI skills
* Ability to obtain a Public Trust
* Associate's degree or equivalent combination of education and work experience
Preferred Qualifications:
* Possess excellent written and verbal communication skills and an ability to brief senior level customer officials.
* Proven reporting experience and capabilities in ServiceNow or similar ITSM ticketing system
* ITIL v3 or higher
* IT Certifications: HDI Support Center Analyst, Service Desk, MCITP, MCSA, MCA, RedHat, Linux or equivalent
* Knowledge and use scripting language (BASH, PowerShell, etc).
#LI-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyDirector, Supply Chain Americas
Remote or Washington, DC job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
KEY RESPONSIBILITIES
* Manage the team of supply chain professionals to ensure a consistent method of managing construction projects and achieve the company's objectives
* Develop and implement supply chain strategies that will enable the successful delivery for all construction projects (This may include supplier capacity planning, sourcing, contracting etc.)
* Collaborate with cross-functional teams to define scope of services requirements and specifications
* Collaborate with cross regional supply chain leaders to share BKMs and develop consistent processes for operational efficiency
* Produce Executive level/ Management level reports around the health of the supply chain program
* Ensure there is a robust program in place to source and qualify suppliers for all scopes necessary to deliver the projects.
* Ensure there is a comprehensive bid process in place that provides for a fair and equitable method for any bidder
* Develop and implement a supplier relationship management program in conjunction with cross regional supply chain leaders to effectively manage global supplier relationships
* Coordinate with internal and external stakeholders to ensure alignment on project timelines, budgetary constraints, and quality standards
* Oversee the development and execution of procurement plans, tracking key milestones and deliverables to ensure on-time contract awards and within-budget to enable project construction
* Implement best practices and process improvements to optimize supply chain efficiency, reduce costs, and mitigate risks
* Monitor industry trends, market conditions, and emerging technologies to identify opportunities for innovation and competitive advantage
* Provide leadership, guidance, and mentorship to supply chain team members and the greater construction organization
KNOWLEDGE & ATTRIBUTES
* Display client focus and high service orientation.
* Excellent people management and leadership ability.
* Strategic thinking ability.
* Excellent verbal and written communication skills.
* Excellent decision-making skills.
* Deep supply chain knowledge understanding of all aspects of supply chain processes.
* Reliable and able to produce a high quality of work.
* Ability to coordinate, plan and organize their work accurately and efficiently.
* Actively seek to improve all aspects of the logistics and supply chain by streamlining steps and locating the best prices for inventory.
* Ability to conceptualize large-picture projects and foresee challenges and needs to be addressed.
* Ability to research companies and determine the best vendors to reach out to for various projects.
#LI-GlobalDataCentres #LI-AR3
ACADEMIC QUALIFICATIONS & CERTIFICATIONS
* Bachelor's Degree in Supply Chain, Engineering, Business Administration or relevant field (Master Degree preferred)
* Supply Chain Management certification preferred.
REQUIRED EXPERIENCE
* Extensive experience in procurement and supply chain management required, preferably in a management role; including in mission critical/Data Center preferred
* Must demonstrate a working knowledge in best practice procurement processes, negotiating purchase order terms, conditions, and pricing, cost reductions, supplier qualification processes, vendor selection and account development, logistics, and sourcing
* Must have overall expertise in Data Center construction
* Superior communication and analytical skills to drive strategic sourcing plans across the portfolio of projects
* Proven history of year-over-year (YOY) cost and/or time to market (TTM) reductions through continual improvement or innovation
* Significant experience in driving alignment to a common vision and working across multiple stakeholders to achieve results.
* Significant demonstrated experience as a people manager (direct or indirect or virtually).
* Significant strategic project and / or program management experience.
* Significant experience in financial analysis and analytics.
PHYSICAL REQUIREMENTS
* Frequently move about inside and outside of data center / facility
* Remain stationary for long periods of time.
* Operate computer, peripherals, and other office equipment.
* Perform work during US business hours and time zones.
WORK CONDITIONS & OTHER REQUIREMENTS
* Attend meetings onsite at a data center location
* Travel required 25% of time.
* Perform work from a remote location with stable internet connection.
This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $157,500 - $292,500.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.
Auto-ApplyIT Desktop Support II (PC & MAC OS)
Batavia, IL job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Desktop Support II (PC & MAC OS) to join our team in Batavia, Illinois (US-IL), United States (US).
Job Responsibilities Include:
The primary responsibility of the Computer Support Technician is to provide Deskside end-user support and service request support to both the customer and the Desktop Support Team. Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required.
Computer Support Technician job duties:
* Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded
* Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework)
* If unable to repair on initial visit, validate the user's problem and provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired
* Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and wherever available in the repair customer issues within target time limits
* Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
* Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature.
* Appropriately document all required information into the call tracking system
* Complete site-specific preventative maintenance checklist
* Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
* Meet required productivity expectations, including Technology Services metrics
* Meet all performance service level targets
* Make every attempt, when appropriate, to resolve service requests remotely.
* Partner with team members to communicate new solutions and assist other technicians when call volume is low
* Demonstrated including a solid working knowledge of PC operations including hardware, operating systems, and network settings
* Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
* CompTIA A+ or equivalent or ability to attain within 3 months of your hire date
Basic Qualifications:
* Minimum 2 years of documented IT Service Experience
* Minimum 2 years of PC & MAC OS support experience, diagnostic/troubleshooting, and repair.
* Minimum 2 years of experience with equipment and software installation and upgrades
Preferred Qualifications:
* IT Certifications to include CompTIA, Microsoft, or Apple Certifications.
* Associate degree or bachelor's degree in computer science, Information Systems, etc.
#LI-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyBusiness Development Advisor - Alliances within Products Vertical (REMOTE ROLE)
Remote or Plano, TX job
**Req ID:** 338482 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a **Business Development Advisor with Alliances experience** to join our team remotely (within the US or Canada).
**Responsibilities**
+ Drive Industry Partnership and Alliances along with Global and Regional Alliances teams for Products Industry business
+ Actively pursue joint customer engagements in partnership with Account teams and Alliance partner field teams
+ Actively drive Joint Industry Solution agenda with Alliances partner
+ Prepare and drive Alliance Partner Specific strategy and programs for Products Business
**Skills**
+ Good Communication and Collaborative spirit
+ Proactive partnering and business development
+ Strategic entrepreneurial thinking and planning
+ Programmatic approach, planning, and execution of Alliance programs
+ Good Interpersonal and Presentation skills
+ Have a Solutions and Partnering mindset
**Experience**
+ Experience working with Top Technology and Industry alliances partners in IT, Digital, OT and Consulting Space
+ Experience having run Industry alliance programs and delivering results in sales and solutions.
+ Experience / exposure in Products Industries like Manufacturing, Automotive, HiTech, Energy & Utilities, CPG, Retail, Telco and Media, Logistics, Transportation, Hospitality etc.
+ Exposure to latest Technology and Industry trends and Industry ecosystem evolution
+ Having worked in global environment with multiple geographic regions
+ Relationship with Industry ecosystem partners
**Basic Qualifications**
5+ years experience creating, enhancing and maintaining Alliances with technology companies such as hyperscalers, AI and others
5+ years experience working within the Products verticals: manufacturing, automotive, energy and utilities, high tech, etc.
5+ years experience working for IT consulting companies creating GTM solutions within the Products industries
\#LI-SGA
\#USSalesJobs
\#INDSALES
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Easy ApplyClient Delivery Executive
Vernon Hills, IL job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Delivery Executive to join our team in Vernon Hills, Illinois (US-IL).
Key Responsibilities:
Operations:
* Accountable for end-to-end delivery of NTT DATA services for a specific client.
* Ensure adherence to contractual commitments.
* Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
* Develop and maintain Crisis Management/Disaster Plans.
* Implement project mitigation plans for yellow or red deliverables.
* Conduct Customer Governance meetings.
* Manage Outage/Escalation/Missed SLA incidents.
* Implement and execute automation and efficiency programs.
* Drive client improvement plans to enhance satisfaction.
* Utilize automation for repetitive tasks to boost performance and service quality.
* Possess a deep understanding of the delivery life cycle.
Financials:
* Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
* Manage costs in alignment with annual operating plans and point of sale.
* Develop action plans to close forecast gaps.
* Manage account ramp-up/ramp-down resources efficiently.
Sales & Relationship:
* Collaborate with Client Executives to develop customer relationships and manage risks.
* Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
* Act as a strategic delivery advisor to the executive leadership team.
* Manage Sales Enablement, ensuring integration with delivery teams.
* Leverage broader NTT DATA capabilities and resources strategically.
* Interface with customer architecture teams and senior leadership on emerging technologies.
Governance:
* Serve as the main contact for client operations leadership.
* Maintain effective communication with all stakeholders and cross-functional teams.
* Stay informed about global industry trends and their impact on IT services.
Organization:
* Apply best practices in organizational change management.
* Solve large, enterprise problems through matrixed organizations.
* Guide delivery leaders to align service offerings properly.
* Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
* Coach and mentor a large team of delivery leaders responsible for daily client operations.
Qualifications:
* Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
* 8+ years of managing and delivering managed services/outsourced IT projects within a consulting company
* 8+ years of experience managing a highly leveraged service environment.
* 8+ years of experience in transitioning application and infrastructure service
* 5+ years of experience in the manufacturing and supply chain domain
Preferred Experience:
* Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services.
* Experience in end-user services and security services.
* Digital Transformation experience leveraging AI to refine knowledge insights.
* Experience in IT support and production escalations, including incident response and change lifecycles
* Strong knowledge of and experience with ITIL Service Framework v4.
* Excellent verbal and written communication skills
* Willingness to travel to client sites as needed
* Ability to work across multiple time zones.
* SAP Basis and Application support experience.
#LI-SGA
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplySystems Admin Sr. Specialist Advisor
Remote or Texas job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a System Admin Sr. Specialist Advisor to join our team in the US.
This role requires someone at a senior level of mainframe DB2 support. The individual will work closely with the mainframe accounts, our partner, and customers.
What you'll be doing
Key Responsibilities:
* Perform technical reviews of proposed changes to the NTT environment
Provide technical expertise during high severity incidents
Review Technical Support incidents on a regular basis for completeness and prevention
Provide thought leadership as it relates to in-house suggested improvements, as well as reviewing our 3rd party's recommendations
Participate in all Mainframe related projects (upgrades, migrations, etc.)
Provide technical support to the NTT Security Team.
Maintain BCDR documentation for the Mainframe platforms
Knowledge and Attributes:
* Advanced problem determination skills
Mainframe processor and storage hardware knowledge
Mainframe disaster recovery expertise
Mainframe data backup/replication skills
Knowledgeable TCP/IP architecture and communications hardware
SMS pool setup and management experience
Experience with performance analysis and performance problem determination skills
In depth knowledge of systems architecture, internal processes, and interdependencies
Excellent customer-facing skills. (At a technical and layman's level).
Proficiency in supporting z/OS, JES2, CICS or RACF is a plus
Academic Qualifications and Certifications:
* · Typically requires 10+ years relevant experience.
* Undergraduate/bachelor's degree
Required Experience:
* Requires 10+ years' experience/proficiency with Mainframe DB2 Systems software
* Experience installing DB2 using SMP/E
* Installation, customization, testing, and maintenance for DB2
* Installation, customization, testing, and maintenance for IBM/ISV program products
* Outstanding written and verbal communication skills
* Project management experience and leadership skills
* Requires 10 years of experience in DB2 performance and tuning
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Auto-ApplyInsurance AI GTM Director - Remote
Remote or Plano, TX job
**Req ID:** 344646 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Insurance AI GTM Director - Remote to join our team in Plano, Texas (US-TX), United States (US).
As an AI Director with NTT DATA's Data and Artificial Intelligence practice, you will collaborate with a talented team of AI professionals, ensure successful project execution in a client-facing role, and contribute to business growth through your expertise in AI solutions.
Key Responsibilities:
+ Lead and oversee the delivery of AI projects within the practice, ensuring they meet quality standards and are completed on time and within budget.
+ Develop and implement strategic plans for the AI practice, aligning with overall business objectives.
+ Mentor and guide AI teams, fostering a culture of innovation, collaboration, and continuous improvement.
+ Establish and maintain best practices for AI project management, including methodologies, tools, and standards.
+ Provide technical leadership and guidance in AI technologies, including GenAI, machine learning, deep learning, and natural language processing.
+ Ensure the technical quality of AI solutions, including architecture, design, and implementation.
+ Stay updated with the latest advancements in AI technologies and integrate relevant innovations into the practice.
+ Participate in presales activities, including client presentations, proposal development, and solution demonstrations.
+ Collaborate with sales and business development teams to identify new opportunities and develop AI solutions that meet client needs.
+ Build strong relationships with clients, understanding their business challenges and proposing tailored AI solutions.
+ Develop and present compelling AI use cases and success stories to highlight the value of AI solutions to prospective clients.
+ Scope, plan, and manage complex AI projects from inception to completion.
+ Collaborate with cross-functional teams, including client partners, data scientists, engineers, and business analysts, to deliver comprehensive AI solutions.
+ Foster a collaborative environment that encourages knowledge sharing, innovation, and experimentation.
+ Drive the development of frameworks, capabilities, and features for the AI practice, enhancing the overall quality and impact of AI solutions.
+ Engage with clients at all levels to understand their AI needs and business objectives.
+ Provide strategic advice and thought leadership on AI initiatives, helping clients leverage AI to drive business value.
+ Ensure exceptional client satisfaction by delivering high-quality AI solutions that meet or exceed client expectations while maintaining a utilization of at least 50%.
Minimum Skills Required:
+ **5+ years Insurance (P&C and/or L&A) domain experience** , with deep understanding of underwriting, claims, policy administration, and distribution processes.
+ **3+ years consulting or professional services experience** , delivering AI-driven transformation initiatives within the insurance industry.
+ **10+ years designing enterprise-scale data and AI solutions** leveraging key data providers and hyperscalers (e.g., Snowflake, Databricks, AWS Sagemaker/Bedrock, GCP Vertex AI, Azure AI).
+ **3+ years experience with AI frameworks and programming** (e.g., PyTorch, TensorFlow, Python) for model training, fine-tuning, and evaluation.
+ **1+ years direct experience with Generative and Agentic AI** , including:
+ Advanced **RAG architectures** (retrieval-augmented generation)
+ **Agentic AI frameworks** for workflow orchestration and autonomous decisioning
+ **Transformer-based models** (e.g., GPT-4, Claude, LLaMA) and **GANs** for content generation and risk modeling
+ Use of **GenAI copilots, chatbots, and underwriting assistants** tailored for insurance operations
+ Strong understanding of **AI governance, model explainability, and compliance** in regulated insurance environments.
+ Bachelor's degree or equivalent (minimum 12 years relevant work experience).
+ Ability to travel up to **10-25%** as required.
Preferred Skills:
+ AI/ML certification(s) from any of the MAAG Clouds / renowned 3rd party platforms
+ Exposure working with LLM Architecture/fine-tuning LLM's
+ Knowledge of generative models, GAN's and transformer-based models
+ Knowledge of ethical standards related to AI
+ Proficiency in programming languages
\#LI-NorthAmerica
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Visit us at us.nttdata.com (*************************
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Easy ApplyMainframe Vantage Programmer (Onsite w/travel)
Addison, IL job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Mainframe Vantage Programmer (Onsite w/travel) to join our team in Addison, Texas (US-TX), United States (US).
NTT DATA is seeking an experienced Mainframe Vantage Programmer to work with a major Insurance client. The role involves building life products in Policy admin system.
The role requires technical, domain level and specialist skills to ensure that all the engineering services are operated, maintained and constantly upgraded as technology advances.
There can be multiple functions within the job involving multiple products and technologies. Including but not limited to programming, support to maintain essential environmental conditions & analysis - creating functional/technical design solutions. The job holder may specialize in a single or combination of those functions/technologies.
Job Responsibilities:
* Attending the client Meetings to understand the client requirements and provide technical solutions to build Traditional Life products in Policy Administrative Systems
* Build Life Products on Vantage policy administration system
* Build out a plan from scratch using Product Wizard, with Understanding of Traditional life Products, system migrations, and conversions
* Participate in the process of defining, documenting, and analyzing customer requirements, business processes and procedures.
* Researching and writing down the technical changes involved as per the client requirements, identifying dependencies of different systems and prepare Technical Specification Document
* Perform code and design reviews to ensure that the deliverables adhere to the project guidelines
* Testing of all the changes done for the project through different test cases and later evaluate the results to make sure test results are as expected
* Providing SIT and UAT support and production roll outs.
* Review code delivery and manage the defect tracking.
* Timely resolution of abends/obstacles in testing
Basic Qualifications:
* Minimum 5+ years of Vantage / WMA Experience
* Minimum 5+ years of experience in TRAD whole life product development
* Minimum 8+ years of development experience using COBOL, JCL & DB2
Degree: Bachelors in Computer Science or equivalent work experience
Travel: This position requires someone who can travel at least 80%. Preferred location is Addison, Texas
#INDFSINS
#L1-NorthAmerica
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyManager, NOC
Remote or Texas job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This position is a management role for the NTT DATA Global IP Network (GIN AS-2914), responsible for the management of the NOC (Network Operations Center) as a whole. This is a seasoned people management role that ensures excellent customer service and experience, as well as sound operational practices. The NOC is the heart of network operations for GIN. It is a crossroads for communication between internal groups within GIN as well as external groups such as customers, peers, vendors, carriers, and facilities. It bears the responsibility of ensuring the smooth operation and performance of the production network and its connections to external networks. The NOC monitors the Global IP Network, and conducts or oversees additions/modifications/deletions within it.
This role works towards the professional development of the individuals within their team, whilst fostering cohesiveness within the team whilst fostering a collaborative and innovative team culture focused on operational excellence.
Key Responsibilities:
* Works with relevant NOC managers to manage the Global IP Network Operations Center.
* Manages NOC technicians' Realtime and non-Realtime responsibilities.
* Ensures training and growth of NOC technicians.
* Ensures maintenance and upkeep of the NOC work environment.
* Works with relevant NOC managers on assigned projects to ensure and enhance the NOC's capabilities.
* Ensures customer service quality and experience are maintained to the highest standard.
* Ensures operational excellence, both of individual technicians and the NOC as a whole.
* Takes escalations and works with related internal groups or external parties as needed to achieve resolution.
* Develops improvements of process, procedure, practice, and the documentation and implementation of such.
* Facilitates communication and cooperation within the NOC, and between the NOC and other groups.
* Interfaces with groups outside of the NOC, which includes teleconferences, travel for face-to-face meetings, etc.
* Manages NOC scheduling, payroll, and other HR related items.
* Works with the business area head to determine hardware, software, and budgetary requirements for the NOC.
* Sets goals for employees and help employees to achieve them.
* Responsible for ensuring that immediate teams participate and successfully completes all companywide mandates/training in a timely manner.
Qualifications (Knowledge/Skills/Abilities) Core Competencies
* Excellent written and verbal communication skills, including the ability to communicate with both internal and external parties
* Excellent planning, analytical, and troubleshooting skills
* Ability to make critical decisions in a fast-paced environment
* Ability to work and lead effectively during high pressure situations
* Ability to assess a situation and develop solutions to problems at hand and drive the implementation of those solutions
* Possesses a strong sense of self-direction
* Demonstrates a mutual acceptance and respect of all co-workers
* Familiarity with Service Provider networks and large scale IP networking
* Awareness of the technical, service, and business aspects of the Service Provider space
* Ability to travel as needed.
Education and Experience:
* 10 years of experience and excellence in network operations
* 5 years of experience in large scale IP
* 5 years of experience configuring and troubleshooting Cisco and Juniper routers
* 5 years of project management experience
* Bachelor's degree in computer science or equivalent experience preferred
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.
Auto-ApplyData Business Analyst (Remote)
Remote or Dallas, TX job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data Business Analyst (Remote) to join our team in Phoenix, Arizona (US-AZ), United States (US).
**W2 ONLY**
Job Description:
Role Overview
We are seeking a Techno-Functional Business Analyst with strong experience working on data and analytics program. This role requires expertise in Data analysis, data mapping, understanding of Salesforce / SAP / EDW, along with strong business analysis skills to translate stakeholder needs into scalable solutions.
Key Responsibilities
Create functional Spec, CDE mapping, conceptual design flow map, knowledge of integration between systems (SFDC, SAP, EDW).
Work with architects to close the reporting views required by business.
Capture mapping in discussion with tech teams to close design assumptions made by development team.
Support business with UAT.
Support data readiness for UAT.
Qualifications & Skills
- 5+ years of Business Analyst experience working on Data & Analytics projects.
- 3+ years of experience working on Snowflake projects.
2+ years of experience with Salesforce and SAP data.
Must be US Citizen due to data restrictions
Preferred Skills
- Understanding of Agile methodologies and project management tools.
- Problem-Solving: Strong analytical and troubleshooting skills.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
SAFe Scrum Master, Remote US
Remote or Louisville, KY job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. **We are currently seeking a ITSS-SAFe Scrum Master to join our team in Remote US, W2. Agency or C2C is accepted for this position. This is a long term contract.**
**Job Description:**
The SAFe Scrum Master coordinates an agile development team, ensures all activities use the principles of the Scrum Framework. The SAFe Scrum Master work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The SAFe Scrum Master leads teams through work actions that can be completed within timeboxed iterations called sprints and tracks progress through 5-minute stand-up meetings. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
+ Bachelor's degree
+ 8+ years of experience working in an Agile Scrum environment or Agile methodologies
+ 5 years of experience with the SDLC
+ 5+ years of experience in contributing to a large, matrixed organization focused on continuously improving consumer experiences
Preferred Qualifications
+ Excellent communication skills, leadership competencies, and high level of emotional intelligence Experience in working in multi-team environment
+ Prior insurance operations background
+ Technical documentation abilities
+ Advanced knowledge of Agile/Scrum/Kanban development methodology
+ Working knowledge of Agile Project Management Tools
+ Scrum Master certification
+ Previous experience planning and managing large projects
+ Prior experience in the health solutions industry
+ Working experience with IT teams both offshore and onshore
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
\#LI-Healthcare
Speciality Seller - Manufacturing Energy/Utilities industry. (Remote)
Remote or Newark, NJ job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Speciality Seller - Manufacturing Energy/Utilities industry. (Remote) to join our team in Newark, New Jersey (US-NJ), United States (US).
NTT DATA's Launch business unit is looking for a Launch Industry Solution Expert for Manufacturing Energy/Utilities industry.
Check us out: Launch by NTT DATA We create digital experiences that move millions, helping you strategize, ship, and scale bold products that connect with customers and drive growth. You'll join experts in digital strategy, product design, and engineering, transforming brands globally.
Job Summary
Launch Industry Solution Experts are responsible for promoting our company's services. This critical role identifies and researches potential clients, engages with prospects, describes our services and closes sales. A Launch Industry Solution Expert leverages their deep industry knowledge and expertise to understand customer needs and apply consultative selling techniques to lead the definition of solutions and proposals. Our approach is highly collaborative and often requires our Launch Industry Solution Experts to orchestrate and execute across an array of client and internal personnel, building deep and lasting relationships along the way.
Job Responsibilities:
* Leverage deep industry knowledge to build relationships, understand customer needs and provide tailored solutions that drive revenue and customer success.
* Engage with prospects and existing clients through consultative selling techniques to uncover pain points and business needs, guiding them to the best possible solutions that align with their objectives. • Work closely with solution team and practice experts to develop customized solutions that address client-specific challenges
* Define the client value and relevance of solution for client using industry relevant KPIs.
* Develop and maintain a deep understanding of industry trends, challenges and opportunities to provide insightful guidance and strategic advice on the industry for technology, product and business clients.
* Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance
* Actively facilitate and collaborate with the General Managers, Client Partners, Consulting Directors and other leaders to grow revenue and expand existing accounts, particularly in finding new buyers
* Learn and understand go-to market, key service offerings, sales plays, messages and motions
* Identify qualifying and closing new accounts/logos and opportunities in the designated industry areas, with the ability to travel as needed
* Manage total sales performance for the industry area, inclusive of pipeline health
* Drive/lead coordinated industry marketing efforts in tight partnership with GM, CRO and Marketing
* Coordinate/co-lead renewal and expansion SOWs as needed
* New logo lead generation through various motions & activities as defined by the company and/or the individual
* Ensure CRM is sustained as the single source of truth
* Participate and/or lead in account planning, and take ownership of establishing, following up, managing and executing on account, pursuit and close plans
* Participate and contribute to weekly, monthly, quarterly, and annual sales and account planning meetings/calls
* Build pursuit plan for leads and follow-up to qualify, disqualify, nurture, and ultimately close opportunities
Basic Qualifications:
* 8+ years of experience selling professional, consulting, and /or digital with proven track record of exceeding quota within the Manufacturing Energy/Utilities industry
* 3+ years' experience selling in digital product design, user experience, research, and innovation areas. • 2+ years' experience and a strong understanding of PoV of GenAI and AI technologies for the respective industry.
* 8+ years of experience in a leadership role, utilizing critical thinking, organizational, planning and follow-up skills, with attention to detail and the ability to multi-task.
* 8+ years of experience engaging with senior executives, partners, and customers with excellent writing and communication skills
Desired Skills:
* Effectively communicate at all levels of the organization; ability to facilitate problem resolution within all levels of an organization and across organizations • Experience selling outcome-based work with teams vs. staff augmentation
* Strong persuasion skills to align client problems with solution offerings
About Launch by NTT DATA
Launch by NTT DATA is a portfolio of services designed to help organizations create provocative digital experiences that drive customer engagement and growth. We combine a human-first philosophy with a product-led mindset to strategize, design, and ship experiences people love-helping clients move from idea to working software while providing continuous product innovation. With expertise spanning strategy, design, product development, and engineering, Launch serves world-class organizations across healthcare, retail, education, energy, financial services, and the public sector. This role offers the unique opportunity to shape how Launch by NTT DATA wins and delivers transformative solutions for Fortune 500 clients.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#USSalesJobs
#LI-NorthAmerica
#INDSALES
#Launchjobs
#Launchsalesops
Auto-ApplyIT Service Desk Supervisor/lead
Lemont, IL job
**Req ID:** 345506 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk Supervisor/lead to join our team in Lemont, Illinois (US-IL), United States (US).
**Job Summary:**
+ The Service Desk Supervisor will be required to use ITIL as the foundation to drive consistent and reliable Service Desk activities, improving end-user satisfaction and productivity and increasing IT staff productivity.
+ The Service Desk Supervisor shall establish an efficient operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and applying best practices.
+ Manage project deliverables and support services according to defined SLAs that are met for every measuring period utilizing SLA trend analysis.
+ Overseeing and supervising the work schedule and distribution of service desk employees, including onboarding, skills assessments, and training
+ Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals. - Ensures client service levels and performance metrics are met by team
+ Ensure contractual deliverables and performance SLAs are met.
+ Identify and manage all dependencies, risks, and issues during the project life cycle.
+ Directs team to follow and comply with pre-established service desk policies, knowledge base articles, practices and procedures.
+ Conducts career development, planning and performance of team.
+ Takes ownership of support issues, engaging other internal / external expertise as required.
+ Resolves client escalations where appropriate. Ensure smooth and cordial relationships with the team and the client.
+ Ensure the highest level of customer satisfaction.
+ Manage key stakeholder relationships with transparency and integrity.
+ Working with site Supervisors to manage staffing, timelines for projects, and be accountable for delivering against established company and client commitments.
+ Provide program reporting for management and stakeholders for the project activities.
+ Ability to understand, apply, and improve/update procedures continually using ITIL principles.
+ Work is managed and tracked through ServiceNow and measured through Service Levels.
+ Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background.
+ Able to perform analytical and technical tasks on PC systems, IT infrastructure and network environment.
+ Good client service skills.
+ Ability to successfully lead and coach a team to deliver key business results.
+ Good project management skills.
**Basic Qualifications:**
+ Minimum 5 years of experience in the field of Information Technology to include:
+ Service Desk Support: Tier I/II
+ System administration
+ Contact and incident resolution for hardware, software, and applications.
+ Minimum 3 years of experience to include:
+ Automated Call Distribution (ACD) or equivalent
+ Project and Program Management
+ Project / Service Delivery management of multi million, multi project programs, Relationship and Team management, Knowledge Management oversight.
+ Minimum 2 years of experience to include:
+ Microsoft Active Directory
+ Exchange
+ System Center Configuration Supervisor (SCCM) from an administrative perspective Customer Service Management and/or HDI skills
+ Ability to obtain a Public Trust
+ Associate's degree or equivalent combination of education and work experience
**Preferred Qualifications:**
+ Possess excellent written and verbal communication skills and an ability to brief senior level customer officials.
+ Proven reporting experience and capabilities in ServiceNow or similar ITSM ticketing system
+ ITIL v3 or higher
+ IT Certifications: HDI Support Center Analyst, Service Desk, MCITP, MCSA, MCA, RedHat, Linux or equivalent
+ Knowledge and use scripting language (BASH, PowerShell, etc).
\#LI-NorthAmerica
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Easy ApplyIT Services Sales - Banking & Financial Services
Chicago, IL job
**Req ID:** 318536 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Services Sales - Banking & Financial Services to join our team in Chicago, Illinois (US-IL), United States (US).
Growth and innovation are imperatives for all Banking & Financial Services firms, but relentless compliance, operational and risk pressures can hinder progress. NTT DATA's BFS practices leverage deep industry expertise (Banking & Financial Services Advisory Consulting; Customer Centric Banking; Data & Intelligence; Digital Banking Transformation & Modernization; Digital Technology Consulting and IT & Digital Operations) to provide the insights, solutions, and business outcomes our customers need to succeed across all lines of their enterprise. We work to reduce IT complexity and help integrate business strategy with enabling value-add technologies, solutions, and process optimization to produce targeted business outcomes.
The Banking/Financial Services Sales Executive will have a high-visibility and high-impact role to identify and pursue new business opportunities within these verticals. Expected to drive results by leading market and client acceptance across the complete NTT Data Services portfolio including Applications, Business Process Outsourcing, Advisory Consulting, Digital Transformation & Modernization, and Infrastructure, Cloud, & Security. This is a highly collaborative role with customer business sponsors and with key internal NTT Data subject matter experts to lead deal pursuits focused on bringing value-add solutions to deliver key business outcomes. This individual will need to have a entrepreneurial "run it like you own it" approach to demonstrate NTT DATA's ability to provide value-add offerings that achieve client's targeted business outcomes. This is an excellent opportunity for individuals who have a successful sales I.T. Sales pedigree to come play a significant role in our continued growth with great upside earning potential.
**Responsibilities:**
+ Hunt new logo opportunities within the Banking and Financial Services vertical driving new logo revenue and profits by achieving Total Contract Value (TCV), In- Year Revenue and Gross Margin targets
+ Work in tightly coupled collaboration with Client Executive and Consulting and Solution Leads to drive services sales strategies across the NTT Data portfolio of offerings
+ This individual will own executive communication with the customer sponsors and NTT DATA senior leadership as the Deal Pursuit Lead
+ Leverage the NTT Data marketing team with focused and targeted campaigns and lead generation activities to create demand for specific offering solution set within new logos and specific target current accounts
+ Employ an "offerings" focus with a broad approach to leverage all NTT Data assets and capabilities to sell unique outcome-based solutions/portfolio for our clients
+ Anticipate how market and competitive factors will influence the selling of NTT Data Services and partner with our clients to create unique and value-based relationships with clients
+ Track record of achieving sales quota/targets in one or more of the following: TCV, Revenue or Gross Margin
**Basic Qualifications:**
+ Minimum of 12 years of overall experience in information technology, intellectual property and consulting related services
+ 8 plus years' experience in a new business development role with success in signing new logos with 5 plus years selling into Banks and Financial Services companies
+ Experience selling I.T. Services and Consulting offerings including professional services and intellectual property in a quota measured role
+ Successful sales experience exceeding annual quotas of $10 million plus TCV
+ Industry domain knowledge in Banking / Financial Services and experience selling consulting and/or information technology solutions in this domain
+ Experience working with Third Party Advisory firms such as: Everest, Gartner, ISG, Forrester, IDC, etc.
+ Bachelors' degree
+ Able to travel 40% of the time
\#BFSISales
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_*************************************** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Network Engineer (Epic infrastructure) - Remote
Remote or Plano, TX job
**Req ID:** 346851 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a **Network Engineer (Epic infrastructure) - Remote** to join our team in **Plano** , **Texas (US-TX)** , **United States (US)** .
A Network Engineer involved in Epic infrastructure design, build, and support plays a mission-critical role in ensuring that the entire Epic ecosystem - including Hyperspace, Interconnect, web services, and other modules - runs on a secure, high-performance, and resilient network
**Epic Network Architecture and Implementation:**
+ Design, configure, and implement network infrastructure to meet Epic's System Requirements and performance standards.
+ Build and support network connectivity between Epic components, including: - Hyperspace clients and Citrix/VDI - Chronicles and Clarity/Caboodle servers - Interconnect, Care Everywhere, and web services
+ Plan for low latency, high availability, and segmentation of Epic traffic.
**Load Balancer Configuration and Management:**
+ Deploy and maintain load balancers (e.g., F5, Citrix ADC, HAProxy) for Epic services such as: - Interconnect - Hyperspace presentation tiers - MyChart and Haiku/Canto
+ Configure health checks, SSL offloading, persistence, and traffic distribution to optimize availability and user experience.
**Firewall and Security Policy Management:**
+ Design and enforce firewall rules to secure Epic environments, ensuring only necessary traffic is allowed (based on Epic port documentation).
+ Coordinate ACLs, VLANs, and security zones to protect sensitive Epic data.
+ Collaborate with security teams to support network segmentation, zero trust, and intrusion detection initiatives.
**Network Performance Monitoring and Troubleshooting:**
+ Monitor network performance using tools (e.g., SolarWinds, Wireshark, NetFlow, or Epic's System Pulse).
+ Troubleshoot issues related to: - Latency and packet loss affecting Hyperspace or remote sessions - DNS resolution and name availability - VPN and remote access for clinical staff and third-party vendors
+ Ensure QoS policies are applied appropriately for Epic traffic.
**Support for Epic Go-Lives, Migrations, and DR Readiness:**
+ Participate in Epic go-lives, upgrades, and infrastructure migrations, ensuring that network services are validated and ready.
+ Support disaster recovery (DR) testing and redundant site configuration (active/passive or active/active designs).
+ Document network topologies and maintain diagrams for compliance and audit purposes (e.g., HIPAA, HITRUST).
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
\#LI-NorthAmerica