Client program manager job description

Arcadis is seeking a Senior Program Manager to join the growing Places business. In this role, you will be responsible for leading the Arcadis Capital Projects Team to successfully deliver a portfolio of Capital Projects. This role will be responsible to lead the delivery team and drive service excellence and continuous improvement, ensuring alignment across the program.

At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.

One of our core values is 'people first', and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You'll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people's lives. You're encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.
Role description:

As a Client Senior Project Manager, you will act as the Governance Workstream Lead on a Project Assurance Office for an 8,000 global site portfolio, where the average annual spend is ~$500M for an Arcadis key financial client. Arcadis' value proposition is adapting the client's business processes to the digital age, giving them performance certainty, control, and transformation within their portfolio - working with the client shoulder to shoulder, as a trusted advisor and implementation partner. The program is managed with strong process & data management supplemented by structured approaches to drive business process re-engineering, digitization, automation, and insights to provide the client with greater efficiency, help them make better, faster more insightful decisions, thereby allowing them to focus on reducing risk, cost, and inefficiencies within their portfolio

Role accountabilities:

* Leading a high performing team to ensure on budget and on schedule delivery of the Capital Plan.
* Accountable for portfolio delivery against contract KPI's and annual objectives.
* Driving service excellence and continuous improvement ensuring alignment across the program.
* Leading an operational team, managing people to deliver the required outputs and standards of delivery, and/or mentor, coach and develop the skills and capabilities of colleagues to achieve program objectives and continuously improve results.
* Managing relationships with key internal stakeholders to identify opportunities for improved efficiencies and collaboration across projects and programs and ensure client satisfaction.
* Acting as a technical expert within own program, providing subject matter advice to colleagues within the program, to support successful delivery in line with program objectives.
* Monitoring and reviewing the performance and behavior of all team members.
* Managing and building relationships with client project sponsors/stakeholders to ensure all parties are informed and aware of program progress and are aligned to meet objectives.

Required Qualifications:

* Minimum of 10 years of Project management expertise within a capital engineering environment
* Minimum of 5 years managing a Program/Portfolio of capital projects
* Bachelor's Degree or relevant equivalent experience in Engineering, Project Management, or similar discipline

Why Become an Arcadian?

Our work with clients has a direct impact on people's lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet.

We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients' most pressing challenges and work together to solve them.

As a global business, we have committed to support five of the UN's Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it's not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.

To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030.

Our Commitment to Equality, Diversity, Inclusion & Belonging:

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Transform Your World

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**Meet Our Team:**

Working within the global Client Innovation organization, the Program Manager will be responsible for managing cross-functional initiatives for the broader innovation and client engagement community for various types of initiatives which may span across departments within the company, and driving the key change initiatives to help Pega realize its vision as an innovative technology leader.

**Picture Yourself at Pega:**

The Client Innovation Senior Program Manager is able to influence outcomes direclty and indirectly, gaining consensus through relationship-building, data analysis and efffective presentation. This individual is a creative, results-driven, expert team player who is willing to roll their sleeves up to ensure accomplishment of objectives.

**What You'll Do at Pega:**

+ Drive the Client Innovation department's project portfolio using the latest business techniques and practices

+ Collaborate with internal and external global stakeholders to ensure understanding, requirements, and business value of cross functional programs

+ Drive a culture of creative and innovative problem-solving through a structure, business-centric approach

+ Establish and maintain program metrics

**Who You Are:**

+ Collaborative, highly organized, indefatigable; comfortable with uncertainty and change

+ Excellent verbal, written, and presentation skills

+ Previous experience as a collaborative leader or manager

+ Superb demonstrable communication, facilitation, conflict management, and mentoring skills

+ Ability to communicate to a wide variety of audiences - both business and technical

+ Innovative and fearless, comfortable with driving initiatives iteratively and learning from mistakes

+ Fluid in the creation of meaningful metrics utilizing appropriate technology tools and systems,including, but not limited to, Excel, PowerPoint, Agile Studio

.

**What You've Accomplished:**

+ Bachelors degree in Business, Computer Science, or related field

+ 5-8 years experience working in an agile technology environment, preferably in a variety of complex project driven situations, either in a technical or project management capacity

+ Expertise in providing cross-organizational management of project initiatives and programs from initiation through delivery

+ Able to dive deep into situational issues/risks and facilitate next steps to resolution

**Pega Offers You:**

+ A rapidly growing yet well-established business

+ The world's most innovation organizations as reference-able clients

+ Analyst acclaimed technology leadership in a massively emerging market

+ Gartner Analyst acclaimed technology leadership across out categories of products

+ Continuous learning and development opportunities


As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accessibility - If you require accessibility assistance applying for open positions please contact.

The Manager of Global Client Programs & Lifecycle Management reports to the Director of Global Client Development and is responsible for leading and enhancing the global CRM strategy and tools that support our omnichannel client development efforts, driving loyalty, sales & client growth.

The Global Client Team strives to offer our clients personal attention and service - bridging store and digital experiences to provide human connection, personalization and transparency that our luxury clients expect and demand of Tiffany. We operate as a center of excellence, empowering our regions, markets and retail stores / client care centers to form lasting relationships that inspire our clients to return to Tiffany. We partner across the organization with the aspirations of delivering a consistent elevated omnichannel client experience, crafting authentic significant client interactions, making our Client Advisors jobs easier and achieving organizational efficiency.

This individual will run projects that directly impact our clients' experience with the brand. They will partner cross functionally to enhance our client lifecycle management, implement omni-channel client programs, define our omni client content & messaging needs (with a focus on 1-1) and inform our data & analytics roadmap. In addition, they will collaborate directly with all regions/markets to receive and implement feedback to ensure a strong fit for use of all global tools.

This individual must bring a strong analytical background, a relationship-based mentality, strong communication, project management and problem-solving skills, a balanced leadership / partnership style, as well as a results oriented, agile, hands-on approach.
*This position is in-person at our Corporate Headquarters in New York, NY with a hybrid schedule.

Key Accountabilities:

CRM Global Strategy Development

Define & implement plans to maintain and grow VIC and High Value client base and other priority client segments (e.g. new, locals, lapsed...)

Define & enhance client lifecycle plans
Define key client programs that support our client growth objectives
Partner cross functionally to execute seamlessly across all client touchpoints
Support localization of targeting strategy in partnership with regions, sharing best practices to increase impact.

Client Centric Content & Messaging

Develop client goals, client journeys & clienteling (1-1) strategy for all 360 marketing campaigns
Coordinate the release of all clienteling (1-1) content & messaging deployment
Incorporate strong competitive analysis and institute a feedback loop - incorporating quantitative and qualitative insights to drive improvement

Data Driven Insights & Capability Enhancements

Track, measure and maximize performance of all CRM programs in partnership with Client analytics team
Advise capability & data roadmaps to drive omni client priorities
Obtain regional insights and alignments to drive prioritization of improvements

Required Qualifications:

Bachelor's Degree with 4+ years related work experience
Ability to work independently or with a team and to model leadership in global, cross-functional teams with strong influencing skills
Experience managing and influencing cross-functional teams including Creative teams, IT, Retail Sales, vendors/consultants and multiple global counterparts to develop, launch and scale new initiatives
Infectious energy for building innovative customer experiences and passion for cultivating long-term customer loyalty
Experience with various marketing channels (email, mail, digital, eCommerce)
Skilled at and enjoys manipulating and understanding data and extract recommendations/propose enhancements
Autonomous and pro-active with a “get-it-done” results-driven mentality
Ability to multi-task and be proactive
Comfortable with ambiguity and crafting processes in complex environments to drive progress
Superb project management expertise including excellent multi-tasking, prioritization and organization skills
Outstanding written and oral communication skills
Skilled at and enjoys manipulating and understanding data to drive actionable insight
Proficient computer skills (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

Previous experience working for agencies or brands in categories where executional excellence is valued (e.g.: Luxury Goods, Beauty, Hospitality)

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