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Become A Client Relations Manager

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Working As A Client Relations Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $65,790

    Average Salary

What Does A Client Relations Manager Do At Wolters Kluwer

* Learn and maintain an understanding of WK CS financial services solutions, customers, and the industry as a whole by participating in formal/informal training sessions and self-directed learning
* Maintain a knowledge of all processes, systems and applications utilized within the department (e.g., prescribed sales processes, CRM database)
* Develop and maintain an extensive knowledge of WK CS product offerings (e.g., features, benefits, pricing, intended use, value proposition)
* Learn and understand how products and solutions fit into client processes and contribute to their business performance
* Develop and maintain a sales process for contacting customers to achieve monthly sales objectives by proactively and reactively placing calls and sending e-mails to current customers for retention and sales purposes; receiving and responding to inbound call inquiries on products and services, manage e-mail and voicemail to ensure prompt response to internal and external customers
* Provide support for customer questions or concerns by responding to customer issues and inquiries (e.g., billing, technical, renewal and retention of existing subscriptions and services) in a professional manner; delegating issues in a timely manner; escalating issues in accordance with established guidelines
* Act as an interface between the customer and internal teams throughout issue resolution; and maintaining/ reviewing timely and accurate records of all customer support activities in the CRM database
* Identify and react to sales opportunities by developing an understanding of customer business needs and challenges; leveraging knowledge of software and integrated solutions to identify and develop cross-sell/up-sell opportunities
* Maintain timely and accurate records of all sales activities in the CRM database
* Participate in organizational activities to meet or exceed company objectives by applying knowledge from background area of expertise to special projects that will help drive profitability and growth

What Does A Client Relations Manager Do At Broadridge Financial Solutions

* You will establish excellent working relationships with all contacts externally and internally that support the Tier 1 account
* You will act as a point of customer concern for all services delivered to the client
* You will ensure that ICS delivers on all objectives and commitments to special clients
* You will research and respond in a timely manner to highly complex or large-size clients with regards to their needs and interests
* You will participate in dispute resolution for all contract-related issues
* You will understand the Broadridge vision and ensures that all strategic initiatives are carried out

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How To Become A Client Relations Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Relations Manager jobs

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Real Client Relations Manager Salaries

Job Title Company Location Start Date Salary
Client Relations Manager Gurney's Inn Resort & Spa Montauk, NY Sep 17, 2016 $130,000
Senior Marketing and Client Relations Manager Holland & Hart LLP Boulder, CO Jan 09, 2016 $105,000
Client Relations Manager Sysveda America, Inc. New York, NY Sep 25, 2016 $100,000
Client Relations Manager Sysveda America, Inc. New York, NY May 20, 2016 $100,000
Client Relations Manager Industrial and Commercial Bank of China Limited New York, NY Dec 09, 2016 $100,000
Client Relation Manager Sysveda America Inc. New York, NY Sep 19, 2013 $100,000
Client Relation Manager Sysveda America Inc. New York, NY Sep 25, 2013 $100,000
Client Relations Manager. Carl Domino Inc. West Palm Beach, FL Sep 27, 2016 $84,885
Client Relations Manager Sunpin Solar, LLC. Chicago, IL Sep 01, 2014 $83,138
Client Relations Manager Evotec (Us), Inc. South San Francisco, CA Dec 01, 2014 $80,000
Client Relation Manager Logicsoft, Inc. Cambridge, MA May 04, 2010 $78,187
Client Relations Manager .01) MAPI USA, Inc. Boston, MA Sep 12, 2015 $78,000
Client Relations Manager Sunpin Solar Chicago, IL Sep 01, 2014 $65,790
Client Relations Manager Sunpin Solar LLC Chicago, IL Sep 01, 2014 $65,790
SR. Client Relations Manager First American Title Insurance Company Santa Ana, CA Mar 13, 2010 $65,624
Manager Client Relations Sodexo, Inc. Chicago, IL Nov 02, 2012 $54,471
Manager Client Relations Sodexo, Inc. Downers Grove, IL Jul 05, 2011 $52,989
Client Relations Manager Paramount Staffing Memphis, TN Apr 27, 2010 $52,562
Client Relations Manager Paramount Staffing Memphis, TN Jul 13, 2009 $52,562
Client Relations Manager Carl Domino, Inc. West Palm Beach, FL Dec 01, 2014 $50,000
Client Relations Manager Carl Domino, Inc. West Palm Beach, FL Aug 18, 2014 $50,000

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Top Skills for A Client Relations Manager

CustomerServiceFinancialStatementsClientRelationsNewClientsEnsureComplianceCompanyWebsiteEnsureClientSatisfactionBusinessDevelopmentClientBaseClientServicesCustomerSatisfactionCRMAccountManagementPotentialClientsProjectManagementInternalDepartmentsClientRetentionRealEstateClientAccountsProcessImprovement

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Top Client Relations Manager Skills

  1. Customer Service
  2. Financial Statements
  3. Client Relations
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent customer service to any costumer contacting our office via telephone, email, and fax message.
  • Review detailed historical and projected financial analysis utilizing credit reports, tax returns and financial statements.
  • Transformed the image of the department from a telemarketing environment to a highly-achieving and professional Client Relations department.
  • Developed marketing plan and led strategic client presentations specific to new clients.
  • Monitored calls for Quality Assurance to ensure compliance and department goals were maintained.

Top Client Relations Manager Employers