What is a Client Relations Manager?

Responsible for overseeing the entire operation, the manager has a lot of responsibility on his/her or her shoulders. When we say the entire operation, we mean planning, directing, and leading the organization.

Managers should expect to work a little more than a normal 40-hour week. Since they're in charge, they're expected to be available. That's why managers end up typically working 50 hours a week, sometimes you may get away with only working 45 hours, though.

The education requirements for managers vary depending on who you work for. You might be required to have a bachelor's degree, but you might also get away with an associate degree. Now, there are some management positions that require a master's degree but, again, it really all depends on where you take your management career.

A client services manager is also known as a customer service manager. They act as a liason between a business and its customers. They manage a team of client service representatives to encourage customers to buy more services and products. Among their many responsibilities is developing effective communication platforms for clients and staff and to monitor and measure client satisfaction. Liaise with different departments about client queries, offer advice to clients on services and products, deal with client requests and troubleshoot problems, and develop surveys and capture client information.

A customer service manager needs to have strong communication skills, ability to meet deadlines, computer literacy, calm, polite, professional behaviour, be reliable and self motivated, have general business knowledge, and high service orientation. A bachelor's degree in business or a related field is desired. Although having a college degree boosts your prospects in terms of salary and other benefits, it is possible to become one with only a high school diploma and/or GED with relevant work experience.

A client service manager earns an average salary of $84,913 a year which translates to $40.82 an hour. Additionally, this career's growth is at 6% and is expected to produce 150,600 new jobs between the years 2018 and 2028.

Public relations managers are responsible for developing and implementing an organization's public relations and media strategy, building its reputation, and ensuring effective media coverage. As a public relations manager, you will draft or oversee the creation of media releases and content on social media, forge relationships with journalists and key influencers, and manage the response to crises. Public relations managers work in every sector, from finance to fashion, education, and charities. Your key role is to liaise with clients to establish their needs and maintain a relationship and to communicate with the social media team and marketing department to plan content.

To be a public relations manager, you need a bachelor's degree in media, marketing, or a related field and excellent verbal and written communication skills, and the ability to strategize and plan campaigns. Excellent knowledge of social media platforms is also important for this role. You will earn an average salary of $78,391 per year.