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Become A Client Relations Manager

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Working As A Client Relations Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $65,790

    Average Salary

What Does A Client Relations Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Relations Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Relations Manager jobs

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Average Length of Employment
Client Executive 3.4 years
Account Manager 2.9 years
Client Partner 2.6 years
Client Manager 2.6 years
Top Employers Before
Internship 4.3%
Manager 4.1%
Consultant 3.2%
Top Employers After
Consultant 5.9%
Manager 4.5%
Owner 3.7%
Director 3.0%

Client Relations Manager Demographics

Gender

Female

63.5%

Male

35.2%

Unknown

1.3%
Ethnicity

White

79.6%

Hispanic or Latino

9.3%

Asian

8.1%

Unknown

2.1%

Black or African American

0.9%
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Languages Spoken

Spanish

44.3%

French

14.4%

German

7.2%

Italian

5.2%

Portuguese

4.1%

Japanese

4.1%

Arabic

3.1%

Mandarin

2.1%

Carrier

2.1%

Hindi

2.1%

Russian

2.1%

Swahili

1.0%

Bulgarian

1.0%

Chinese

1.0%

Vietnamese

1.0%

Cantonese

1.0%

Urdu

1.0%

Korean

1.0%

Lingala

1.0%

Gujarati

1.0%
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Client Relations Manager Education

Schools

University of Phoenix

16.8%

New York University

7.2%

Strayer University

7.2%

University of Utah

6.6%

Georgia State University

4.8%

University of Central Florida

4.8%

University of Houston

4.8%

Florida State University

4.2%

George Mason University

4.2%

University of Denver

4.2%

George Washington University

3.6%

Saint John's University - New York

3.6%

Temple University

3.6%

University of Florida

3.6%

Kennesaw State University

3.6%

University of Georgia

3.6%

Liberty University

3.6%

University of Colorado at Boulder

3.6%

Towson University

3.6%

Eastern Washington University

3.0%
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Majors

Business

34.1%

Communication

9.0%

Marketing

7.6%

Psychology

6.1%

Finance

6.1%

Management

4.7%

Accounting

4.1%

English

3.4%

Political Science

3.2%

Health Care Administration

2.6%

Human Resources Management

2.4%

Public Relations

2.3%

Sociology

2.1%

Journalism

2.0%

Liberal Arts

1.8%

Economics

1.8%

Project Management

1.7%

Education

1.6%

Criminal Justice

1.6%

Computer Information Systems

1.6%
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Degrees

Bachelors

48.8%

Other

19.5%

Masters

17.1%

Associate

7.1%

Certificate

4.8%

Doctorate

1.5%

Diploma

0.8%

License

0.4%
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Full Time
Part Time
Internship
Temporary

Real Client Relations Manager Salaries

Job Title Company Location Start Date Salary
Head of Client Relations IFC Asset Management Company, LLC Washington, DC Nov 01, 2011 $350,000 -
$400,000
Head of Client Relations IFC Asset Management Company, LLC Washington, DC Nov 02, 2014 $298,000 -
$460,000
Client Relations Manager Gurney's Inn Resort & Spa Montauk, NY Sep 17, 2016 $130,000
Senior Marketing and Client Relations Manager Holland & Hart LLP Boulder, CO Jan 09, 2016 $105,000
Client Relations Manager Sysveda America, Inc. New York, NY Sep 25, 2016 $100,000
Client Relations Manager Sysveda America, Inc. New York, NY May 20, 2016 $100,000
Client Relations Manager Industrial and Commercial Bank of China Limited New York, NY Dec 09, 2016 $100,000
Client Relation Manager Sysveda America Inc. New York, NY Sep 19, 2013 $100,000
Client Relation Manager Sysveda America Inc. New York, NY Sep 25, 2013 $100,000
Client Relations Manager. Carl Domino Inc. West Palm Beach, FL Sep 27, 2016 $84,885
Client Relations Manager Sunpin Solar, LLC. Chicago, IL Sep 01, 2014 $83,138
Client Relations Manager Evotec (Us), Inc. South San Francisco, CA Dec 01, 2014 $80,000
Client Relation Manager Logicsoft, Inc. Cambridge, MA May 04, 2010 $78,187
Client Relations Manager .01) MAPI USA, Inc. Boston, MA Sep 12, 2015 $78,000
Client Relations Manager Sunpin Solar Chicago, IL Sep 01, 2014 $65,790
Client Relations Manager Sunpin Solar LLC Chicago, IL Sep 01, 2014 $65,790
SR. Client Relations Manager First American Title Insurance Company Santa Ana, CA Mar 13, 2010 $65,624
Manager Client Relations Sodexo, Inc. Chicago, IL Nov 02, 2012 $54,471
Manager Client Relations Sodexo, Inc. Downers Grove, IL Jul 05, 2011 $52,989
Client Relations Manager Paramount Staffing Memphis, TN Apr 27, 2010 $52,562
Client Relations Manager Paramount Staffing Memphis, TN Jul 13, 2009 $52,562
Client Relations Manager Carl Domino, Inc. West Palm Beach, FL Dec 01, 2014 $50,000
Client Relations Manager Carl Domino, Inc. West Palm Beach, FL Aug 18, 2014 $50,000

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Top Skills for A Client Relations Manager

CustomerServiceFinancialStatementsClientRelationsNewClientsEnsureComplianceCompanyWebsiteEnsureClientSatisfactionBusinessDevelopmentClientBaseClientServicesCustomerSatisfactionCRMAccountManagementPotentialClientsProjectManagementInternalDepartmentsClientRetentionRealEstateClientAccountsProcessImprovement

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Top Client Relations Manager Skills

  1. Customer Service
  2. Financial Statements
  3. Client Relations
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent customer service to any costumer contacting our office via telephone, email, and fax message.
  • Review detailed historical and projected financial analysis utilizing credit reports, tax returns and financial statements.
  • Transformed the image of the department from a telemarketing environment to a highly-achieving and professional Client Relations department.
  • Developed marketing plan and led strategic client presentations specific to new clients.
  • Monitored calls for Quality Assurance to ensure compliance and department goals were maintained.

Top Client Relations Manager Employers