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Client relations manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Uric Dufrene,

Todd Lee Goen

Below we've compiled a list of the most critical client relations manager skills. We ranked the top skills for client relations managers based on the percentage of resumes they appeared on. For example, 15.1% of client relations manager resumes contained client relations as a skill. Continue reading to find out what skills a client relations manager needs to be successful in the workplace.

15 client relations manager skills for your resume and career

1. Client Relations

Here's how client relations managers use client relations:

Managed daily operations of business-to-business Client Relations team that provided support to customers and direct and outside sales partners.
Organized and directed quarterly and annually speaking engagements for existing client relationships, as well as new business relationships.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client relations managers use customer service:

Improved dispute resolution process by developing and implementing monitoring programs and training customer service representatives on customer service and best practices.
Facilitated client communications both internally and externally for client set-up, customer service, and client or cardholder escalations.

3. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how client relations managers use business development:

Supervised business development team ensuring timely execution and success of client projects, objectives, inventory, and invoicing management.
Collaborated with business development managers and corporate sales team to identify opportunities for new business within existing customer base.

4. Project Management

Here's how client relations managers use project management:

Project management for insurance and financial services, specializing in data management, electronic presentment, imaging and mailing service.
Developed business processes for internal team, client and partner collaboration including project management.

5. Customer Satisfaction

Here's how client relations managers use customer satisfaction:

Executed departmental efficiency processes which positively impacted profitability and customer satisfaction.
Led client service improvement process definitions and cost-reducing initiative resulting in increased productivity, client response time and customer satisfaction.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how client relations managers use hr:

Partnered with executive-level HR departments and line managers to deliver skilled applicants.
Provided HR consulting to clients which included the following types of services (PEO, Payroll Only, ASO).

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7. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client relations managers use account management:

Promoted after ten months for excellent account management record and consistent achievement of monthly renewal targets.
Demonstrated increased responsibility in account management by taking on ownership of new client accounts.

8. PowerPoint

Here's how client relations managers use powerpoint:

Designed PowerPoint and other creative presentations.
Created and developed training materials such as handouts, team building activities, and PowerPoint Presentations.

9. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how client relations managers use financial statements:

Review detailed historical and projected financial analysis utilizing credit reports, tax returns and financial statements.
Meet with clients monthly to review their financial statements, assist in financial planning goals and maintain accountability.

10. Client Accounts

Here's how client relations managers use client accounts:

Managed accounts payable/receivable and engaged in timely follow-up to settle all outstanding client accounts.
Practice Management Consultant Managed client accounts and led client-attended user group seminars.

11. Market Research

Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.

Here's how client relations managers use market research:

Conducted ongoing market research and investment analysis to maintain updated information on current market trends.
Perform market research and competitor intelligence to successfully negotiate contract renewals and pricing agreements.

12. Client Retention

Here's how client relations managers use client retention:

Maximized client retention and referrals in a competitive marketplace through personalized service and diligent attention to detail.
Managed client cancellations and handled client retention, re-contracts, and up-selling from existing client base of 17,000.

13. Client Issues

Here's how client relations managers use client issues:

Coordinate resolution for escalated client issues.
Worked collaboratively with Client Services, Sales, Human Resources, and Payroll department to address client issues to resolution.

14. Trade Shows

Here's how client relations managers use trade shows:

Attend and conduct presentations at trade shows, networking groups, and marketing events that are directly related to our mission.
Possess the ability to visit clients on a consistent basis as well as attend conferences/trade shows when applicable.

15. Business Relationships

Here's how client relations managers use business relationships:

Developed and implemented best practices and processes that enhance non-profit business relationships and lead to increased profitability.
Consulted daily with owner/operators of large employers to maintain and enhance business relationships while expanding market.

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What skills help Client Relations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What client relations manager skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for a client relations manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of client relations manager skills to add to your resume

The most important skills for a client relations manager resume and required skills for a client relations manager to have include:

Client Relations
Customer Service
Business Development
Project Management
Customer Satisfaction
HR
Account Management
PowerPoint
Financial Statements
Client Accounts
Market Research
Client Retention
Client Issues
Trade Shows
Business Relationships
Client Inquiries

Client Service
Business Reviews
External Clients
Client Satisfaction
Gross Profit
Client Management
Payroll
Real Estate
Customer Inquiries
Customer Relations
Customer Support
Direct Reports
Conference Calls
Event Planning
SEO
RFP

Facebook
Sales Strategies
KPI
Sales Presentations
Press Releases
Contract Negotiations
Corporate Clients
Customer Complaints
Training Materials
Twitter
QuickBooks
Linkedin
Travel Arrangements
Client Database
Commercial Loans
Escrow Analysis

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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