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Top 50 Client Relations Manager Skills

Below we've compiled a list of the most important skills for a Client Relations Manager. We ranked the top skills based on the percentage of Client Relations Manager resumes they appeared on. For example, 11.7% of Client Relations Manager resumes contained Customer Service as a skill. Let's find out what skills a Client Relations Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Client Relations Manager:

1. Customer Service

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high Demand
Here's how Customer Service is used in Client Relations Manager jobs:
  • Facilitated client communications both internally and externally for client set-up, customer service, and client or cardholder escalations.
  • Facilitated communication between Accounts Managers and all other departments and provided customer service and coordination for major accounts.
  • Improved customer service through the bi-annual deadline driven fashion season by implementing increased client interaction and communication.
  • Maintained account retention successfully with extremely high levels of customer service and proper follow up.
  • Revamped recruiting process to increase profitability and agent productivity in sales and customer service.
  • Provided customer service by preparing security product recommendations for major projects.
  • Developed relationships with point of sale companies; improved customer service/satisfaction.
  • Provide excellent customer service to Ambulatory Surgery Center Administrators and staff.
  • Determine customer service requirements by maintaining contact with customers.
  • Managed customer service representative team.
  • Provided customer service to all members and executed a program for new market growth increasing membership by 42%.
  • Provided and promoted a premier level of customer service to all clients, prospects, and internal customers.
  • Provide excellent customer service to all customers with concerns and questions when handling an ATM out of service.
  • Provide excellent customer service to any costumer contacting our office via telephone, email, and fax message.
  • Collaborated with Product and Customer Service teams to ensure that any new product initiatives gain maximum exposure.
  • Maintained accurate records of discussions and correspondence along with a high level of customer service with clients.
  • Reviewed BBB complaints to maintain an excellent rating status and ensure overall customer service.
  • Assured customer service to clients and vendors for start-up internet lodging company.
  • Provide an optimal level of customer service and assistance to all clients.
  • Trained all departments to meet and exceed Lincoln customer service guidelines.

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2. Client Relationships

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high Demand
Here's how Client Relationships is used in Client Relations Manager jobs:
  • Maintain and solidify client relationships and ensure that the highest level of service is consistently and professionally delivered.
  • Assumed responsibility for the management of clients by scheduling doctors appointments, meetings and establishing client relationships.
  • Generated revenue by establishing new client relationships, while maintaining future business with current customers.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained existing client relationships through client visitation, consultative interactions and creative problem resolution.
  • Managed client relationships to ensure effective communication.
  • Maintained and improved client relationships by learning and leveraging client business needs, processes and strategic plans based on careful analysis.
  • Identified new opportunities, assessed clients' needs, negotiated terms, and built and maintained client relationships.
  • Manage client relationships, including, policy issues with local government, event management and corporate community investments.
  • Established and cultivated client relationships in balancing integrity, client needs, quality and financial success.
  • Owned client relationships for the Southeast territory (Georgia, Alabama and North Carolina).
  • Directed 30% growth of existing client relationships, expanding contract & new services.
  • Manage client relationships through interface and building trust, confidence and goodwill with clients.
  • Managed high profile real estate and attorney client relationships to achieve satisfaction.
  • Excel at building client relationships through communication and strong follow-up.
  • Manage and maintain broker and client relationships.
  • Manage client relationships at the C-suite level.
  • Handle company to client relationships.
  • Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships.
  • Maintained positive client relationships by ensuring customer's needs were met in a timely manner.

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3. New Clients

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high Demand
Here's how New Clients is used in Client Relations Manager jobs:
  • Leveraged existing relationships to land five new clients, bringing in $90 million over a four-year period.
  • Established relationships with new clients in the publishing, printing and media industries for US headquarters.
  • Introduced a new product in an emerging market to new clients (emphasized educational components).
  • Target goals included increasing market share, developing new clients and expanding services in existing accounts.
  • Focused on acquiring new clients in order to boost outcomes and to build business stability.
  • Conducted executive market research, cold calling/sales qualifying calls and prospecting for new clients.
  • Explain program to new clients and answer any program questions for current clients.
  • Lead strategy, problem resolution, and projects for existing and new clients.
  • Developed marketing plan and led strategic client presentations specific to new clients.
  • Led technical and functional teams to integrate new clients into PaineWebber platform.
  • Participated in project development meetings for new clients and their prospective programs.
  • Negotiate and evaluate bigger business opportunities from existing clients and new clients.
  • Obtained pertinent information needed to complete Client Forms for new clients.
  • Assisted in implementation and training of new clients and services.
  • Establish contact with new clients and service current clients.
  • Train new clients on how to use training software.
  • Identify new clients for consulting/IT staffing.
  • Maintain accurate filing system for all clients and reservations Prospect for new clients on a regular basis and refer to V.P.
  • Identify potential new clients and business opportunities and to persuade new customers to place business with the company in Puerto Rico.
  • Contracted, onboarded and grew new clients from Catholic dioceses, within their parishes and schools.

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4. Financial Statements

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high Demand
Here's how Financial Statements is used in Client Relations Manager jobs:
  • Review detailed historical and projected financial analysis utilizing credit reports, tax returns and financial statements.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Analyze financial statements, rent rolls, and annual property management budgets comparing property performance to lender underwriting or CMSA guidelines.
  • Meet with clients monthly to review their financial statements, assist in financial planning goals and maintain accountability.
  • Analyzed and processed collateral review packages, Inspections, Financial statements.
  • Prepared detailed budget reports and financial statements for various clients.

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5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Client Relations Manager jobs:
  • Assisted in-house counsel on bank regulatory process and created procedures to ensure compliance with multiple overlapping and regulatory directives.
  • Monitored event activities in order to ensure compliance with applicable regulations, satisfaction of participants.
  • Worked with all applicable functional business units to ensure compliance with loan document requirements and borrower request on all servicing systems.
  • Managed Regulatory & Compliance Department, and conducted quarterly internal audits to ensure compliance with FINRA and state regulations.
  • Reduced risk for employers; created strategic plans to ensure compliance with legal requirements for HR issues.
  • Developed and maintain reports for various accounts to ensure compliance and maintain production.
  • Monitored calls for Quality Assurance to ensure compliance and department goals were maintained.
  • Prepared for all audits to ensure compliance with internal policies and procedures.
  • Work with all functional business units to ensure compliance with loan documents.
  • Monitored calls utilizing QFiniti for quality assurance to ensure compliance and goal of 90% or higher was maintained.
  • Conducted internal onsite audits to ensure compliance of ISO certified accounts.

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6. Company Website

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high Demand
Here's how Company Website is used in Client Relations Manager jobs:
  • Research and consult various sources to create call lists, content for marketing materials, and content for company website.
  • Conducted marketing research and analysis for company website and marketing materials, as well as creation of marketing materials.
  • Designed and updated the company website and quarterly newsletter.
  • Maintained company website (via expression engine).
  • Maintain company website and social media updates.
  • Maintain all information on the company websites.
  • Administered major overhaul of the company website as well as entire rebranding of digital and print marketing materials.

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7. Ensure Client Satisfaction

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high Demand
Here's how Ensure Client Satisfaction is used in Client Relations Manager jobs:
  • Consulted with HR and instilled corrective counseling strategy to the team when needed to ensure client satisfaction.
  • Supervised a staff of Case Coordinators to ensure client satisfaction in order to increase company growth.
  • Communicated early, often, and effectively with all levels of management to ensure client satisfaction.
  • Performed client follow-up, designed to ensure client satisfaction and gain repeat business.
  • Provide a leadership role in all client-specific escalations to ensure client satisfaction.

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8. Business Development

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high Demand
Here's how Business Development is used in Client Relations Manager jobs:
  • Supervised business development team ensuring timely execution and success of client projects, objectives, inventory, and invoicing management.
  • Managed day to day operations of multiple retail banking centers including business development and community involvement.
  • Assist VP of New Business Development in preparing estimates/proposals for potential clients.
  • Managed budgets for business development events and attorney retreats.
  • Served as primary business development representative for Atlanta Region.
  • Partnered with product management, business development, and technical teams on product enhancements and then communicated those changes to clients.
  • Led the sales, marketing and business development efforts for 16 pharmacies serving over 80 facilities in a three state area.
  • Work closely with marketing and business development team to assist with identifying potential for new clients and develop brand image.
  • Drive best in class metrics, align processes across all business units and drive consultative business development sales.
  • Maintained proactive involvement with the client to ensure maximum business development, client satisfaction, and employee retention.
  • Developed and Implemented the Business Development Plan for the Southwest Louisiana, Texas Regions of Woodward-Clyde Consultants.
  • Managed team supporting the Washington, D.C., office, including events and business development staff and proposal
  • Assisted in maintaining the firm's website, firm's intranet and business development portal.
  • Coach and mentor employees on business development, personal growth and performance management.
  • Reported to the SVP of Business Development and Solutions.
  • Lead business development efforts in the Greater Atlanta region.
  • Promoted to Business Development role after three months.
  • Coordinated new business development, contract preparations, and negotiations ensuring client retention and satisfaction.
  • Led law firm's strategic planning and long-term growth through business development, new practice development and branding.
  • Trained Business Development Managers for Acsys, an East Coast sister company.

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9. Client Service

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high Demand
Here's how Client Service is used in Client Relations Manager jobs:
  • Facilitated annual meetings with client executive leadership to review comprehensive employee data and advised on opportunities to maximize RMI client services.
  • Led client service improvement process definitions and cost-reducing initiative resulting in increased productivity, client response time and customer satisfaction.
  • Have spent the last 4 years working at a Financial Advisory Practice managing his client service functions and office management.
  • Provided vital administrative support to the Senior Vice President of Client Services and Vice President of Investor Relations.
  • Managed diverse groups of client services staff including remote employees to support electronic payment processing for merchants.
  • Managed the new business development and client services departments for a medium seized language service provider.
  • Managed a staff of 12 associates and the client service experience for 2500 newly acquired clients.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer and client services.
  • Eliminated training gaps for new employees by initiating communication between client services and business training.
  • Instructed Representatives in the analysis, delivery and resolution of client service requests.
  • Generated a creative approach resulting in reduced costs of marketing and client service.
  • Handled clients' inbound calls as needed to support client service team members.
  • Supervised the Client Services and Investor Relations departments (Malaysia division).
  • Managed a team of 10 Client Service, Quality and Billing Representatives.
  • Led team to #1 Client Service ranking in industry.
  • Resolved escalated client service and employee issues as they arose.
  • Provide top-notch client service in all interactions with clients.
  • Received client service award for performance under stressful conditions.
  • Staff and train the client service department.
  • Update Procedure Manual and develop streamlined processes to improve upon and ensure seamless client service and office workflow.

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2 Client Service Jobs

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10. CRM

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high Demand
Here's how CRM is used in Client Relations Manager jobs:
  • Updated Company website and internal CRM system to ensure accurate data, updated feature set and best in class design.
  • Mapped client codes to our internal CRM (Collection Master) codes to assure data can be transmitted accurately.
  • Conducted over 200 hours of training workshops for 17 volunteers and 3 CRM team members under contingency workloads.
  • Created marketing platform in which streamlined management CRM, thus creating informational systematic ways of approaching client relations.
  • Self-Trained on RedTail CRM and Implemented this software in our office as well as coached office staff.
  • Implemented E-Relationship in addition to our CRM to improve our Sales, Retention and Client Service.
  • Managed all client-related data, including operation of the Customer Relationship Management (CRM) software.
  • Manage CRM and ensure client documents, research and communications are uploaded properly and timely.
  • Schedule daily, weekly and monthly tasks for both clients and prospects in CRM.
  • Documented the entire inner workings of the company's operations and CRM departments.
  • Analyze CRM Book of Business to find potential leads for new business.
  • Retained CRM duties; tracking of clients with Sales Force software.
  • Participated in design and implementation of trading and CRM systems.
  • Manage CRM database of licensed agencies, designers and artwork.
  • Trained all U.S. and International users on CRM System.
  • Maintain CRM leads from Ferrari and Maserati corporate websites.
  • Managed clients and leads in Microsoft CRM.
  • Train new employees to use our CRM.
  • Manage CRM book of business of 20,000 contracts in Wisconsin, which includes all clients that their advisor left or retired.
  • Maximize team's use of CRM systemSeparate bullet, or is this rather minor.

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2 CRM Jobs

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11. New Accounts

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high Demand
Here's how New Accounts is used in Client Relations Manager jobs:
  • Acquired sales leads and new accounts via internal/external contacts; email marketing strategies; and referrals via dedicated marketing staff.
  • Train and Manage new accounts (Two major accounts included St. Francis Physician Network and American Health Network)
  • Manage new accounts with marketing initiatives, such as surveys, merchandising, national programs, and pricing.
  • Managed relationships with clients, outlining key features and benefits of production services to secure new accounts.
  • Execute the implementation of the 3 new accounts from the start to efficient order processing and shipping.
  • Managed all new accounts for the largest provider in internet broadcast service to faith based organizations.
  • Signed over 250 new accounts including 10 of the nation's largest insurance companies.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Attend meetings with clients to build relationships with existing and potential new accounts.
  • Create, Manage, Prospect new accounts within the Greater Seattle territory.
  • Closed 122k + in new business consisting of 80+ new accounts.
  • Prospected to obtain new accounts while nurturing relationships with existing accounts.
  • Generated 5 new accounts within the first calendar year.
  • Sell and set up new accounts.
  • Opened new accounts for clients.
  • Assist clients with completing life insurance applications, 401k enrollment and IRA paperwork and any information needed to open new accounts.
  • Obtained lucrative new accounts with notable companies, including Sequoia Capital, eMeter, Abbott Laboratories, and Microsoft.
  • Manage existing accounts and building sales Turn prospecting of new accounts into sales

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12. Customer Relations

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high Demand
Here's how Customer Relations is used in Client Relations Manager jobs:
  • Increased overall productivity on a company-wide basis through development of national marketing materials and a customer relations database.
  • Handled all aspects of property management and customer relations for this expanding family owned home rental business.
  • Prepared customer relations/sales reports by analyzing and categorizing sales information, customer feedback, and requirements.
  • Managed, organized and operated the customer relations department for 5 automotive dealerships.
  • Partnered with software developers to design and implement customer relationship management application.
  • Maintain positive customer relations and ensure ongoing student satisfaction.
  • Established relationships with prospects for future customer relations.
  • Created and managed our companies' social media presence which became our central point of sales and customer relations management application.
  • Act as a liaison between the borrower, customer relations operations group, production personnel, trustees, and Rating Agencies.
  • Keep customer relations with managers, members, and employees to ensure the best quality of service is provided.
  • Manage a team of seven (7) direct reports providing customer relations services for all clients.
  • Acted as liaison between borrower, customer relations, investors, operations group and production personnel.
  • Managed projects independently in the areas of membership, meetings, database, and customer relations.
  • Acted as liaison between Borrowers, Customer Relations, Trustees, and Rating Agencies.
  • Managed customer relations, appointments, and business communications for the company.
  • Strengthen current customer relations, solicit new business, renew customer agreements.
  • Maintain day-to-day Customer Relations, while focusing on key accounts i.e.
  • Lead customer relations and product marketing.
  • Focus on customer relations and building rapport amongst managers in order to deescalate intense situations while also driving sells and recommendations.
  • Enhanced positive customer relations, increasing the companies' centric

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13. Project Management

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high Demand
Here's how Project Management is used in Client Relations Manager jobs:
  • Project management for insurance and financial services, specializing in data management, electronic presentment, imaging and mailing service.
  • Developed business processes for internal team, client and partner collaboration including project management.
  • Lead project management to meet objectives & expectations across all service areas/departments.
  • Manage of IT application development Project Management and Business Analysis methodology.
  • Set policy for proper project management practices for implementation activities.
  • Assisted in program development and project management.
  • Managed Client Relations team overseeing product management, sales, project management, yearly reviews, training and new process implementation.
  • Project management focused on ensuring the timely and successful delivery of our solutions according to the client's needs and objectives.
  • Led team of employees and consultants to integrate and verify FCC compliance, market and project management software.
  • Delivered training courses on systems engineering and project management to NASA engineers and managers at various NASA Centers.
  • Interfaced with team members to collectively unify and improve efforts in all art direction / project management initiatives.
  • Project management of all network, infrastructure, hardware refresh, and hosting projects.
  • Demonstrated high levels of strategic planning, project management, and client relations.
  • Project management - Managed projects from conception to completion.
  • Assisted the CTO with project management.
  • Project Management, Database Management * Facilitated new client implementations.
  • Project Management Authored magazine articles and stories from researched topics.
  • Project Management - managed the creation and evolution of the initiative and coordinated operational changes to improve workflows.
  • Project Management -Coordination among multiple departments to complete client driven and internal projects throughout the year.
  • Assisted in Contract Confirmation between Mexico and US Arbitrated Negotiations between company and client Administered time lines Project Management

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14. Sales Goals

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high Demand
Here's how Sales Goals is used in Client Relations Manager jobs:
  • Exceeded sales goals by cold calling companies, maintaining client relationships and understanding both my clients' and candidates' needs.
  • Achieved sales goals 11 out of 12 months within first-year, and nine out of 12 months within second year.
  • Generate the annual fiscal year budget for sales goals, revenue and expenses for AAM Digital Services.
  • Create budgets and sales goals for initiatives and evaluate or monitor results relative to business spending.
  • Planned, organized and prioritized client list, for meet company sales goals.
  • Maximize sales goals through superior customer service, sales techniques and call handling.
  • Worked with Account Manager to ensure that sales goals were met.
  • Ensured weekly sales goals established by company management were met.
  • Manage location operations, marketing and sales goals.
  • Exceeded monthly and quarterly sales goals.
  • Establish sales goals and annual budgets.
  • Assisted in hitting monthly sales goals.
  • Manage 3 route drivers, their routes and sales goals.
  • Manage, train and schedule tellers Audit daily cash, balance drawers, meet sales goals and conduct daily branch meetings.
  • Selected Accomplishments: Played instrumental role in leading branch to achieving top sales goals within the institution.
  • Manage Beach Department and Supervise Travel Agents Track Sales Goals and Maintain relationships with suppliers.
  • Coach team daily to provide distinctive service and strategizing to meet sales goals.
  • Maintain all current an future sales goals.

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15. Account Management

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average Demand
Here's how Account Management is used in Client Relations Manager jobs:
  • Promoted after ten months for excellent account management record and consistent achievement of monthly renewal targets.
  • Demonstrated increased responsibility in account management by taking on ownership of new client accounts.
  • Provided high quality account management and customer support services to assigned Clients.
  • Account management and primary focus on relationships and service management.
  • Provided first-rate account management to further develop client relationships.
  • Maintained relationships with clients and general account management duties.
  • Provide Measurements and Reporting to Account Management.
  • Worked on bids, tenders, proposal writing, managing projects from start to delivery, client relationship and account management.
  • Managed and coached team of 11 Account Managers overseeing 100 clients while still maintaining Account Management responsibilities for three Key Accounts.
  • Manage information flow between Client Services, Account Management, Operations, Team Leaders, training etc.
  • Provided Financial Account Management by negotiating terms that fit both corporate and client standards.
  • Maintain an excellent level of customer satisfaction with active follow up and account management.
  • Total account management for all of the company s advertising, websites, SEO, community relations and social media.
  • Coordinated account management with requests for proposals (RFPs) and web launches.

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16. Customer Retention

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Here's how Customer Retention is used in Client Relations Manager jobs:
  • Provided exceptional service to insure total quality satisfaction, customer retention and stimulate repeat/referral business.
  • Planned and executed customer retention campaigns to maintain and improve client-business relationships.
  • Oversee customer retention and satisfaction.
  • Charged with maximizing client satisfaction and driving deep utilization of OpenTable services & software and maintaining a high customer retention rate.
  • Improved performance in customer retention for franchise with over 3000 commercial customers and $6 million in annual service revenue.
  • Challenged with the opportunity to grow client groups and foster customer retention through strategic sales and marketing efforts.
  • Recognized a weakness in the company and established the non-prime/customer retention division in 2006.
  • Obtained high customer retention through service and high profit margins.
  • Maintained a customer retention rate of 98%.
  • Utilized SharePoint to update Saleslogix Performed market research on feasibility for new mediums of advertising and customer retention.

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17. Technical Support

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average Demand
Here's how Technical Support is used in Client Relations Manager jobs:
  • Provided internal technical support, and established database of client and realty information.
  • Provided technical support for POS (point of sale) systems and software for gas stations and retail and restaurant companies.
  • Resolve issues related to licensing, pricing, product status, technical support, product development, compliance, and sales.
  • Answered accounting and delivery inquiries, website technical support, processed online payments, contract set up and cancellations.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support for existing clients.
  • Trained 200 new-hire telephone computer technical support and customerservice agents for Internet clients such as MSN Internet Access and Alltel.

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18. Internal Departments

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Here's how Internal Departments is used in Client Relations Manager jobs:
  • Communicated with customers, management, internal departments, and vendors to coordinate overall service/sales targets in accordance with corporate goals.
  • Enhanced client relationships by facilitating requests through internal departments and escalating issues as needed.
  • Developed and maintained strong working relationships with all internal departments and vendors.
  • Managed internal process to ensure appropriate internal departments made required/needed corrections.
  • Communicated with internal departments regarding client requirements and new services.
  • Coordinate and communicate with internal departments to improve the customer's experience and maintain an efficient, growing and profitable organization.
  • Managed the transition of new clients and the full implementation process involving all NEI internal departments.
  • Excelled in the capacity as liaison between suppliers, manufacturers, relevant internal departments and customers.
  • Coordinate problem solving efforts with various internal departments, while managing client expectations at critical junctures.
  • Worked closely with internal departments to create a more unified and efficient support services team.
  • Meet with potential clients, internal departments, outside vendors and assist in sales presentations.
  • Spearheaded multiple projects for business units, serving as liaison between internal departments.
  • Served as liaison between ten field sales representatives and all internal departments.
  • Work closely with internal departments to implement new clients.
  • Create and execute multiple campaigns through internal departments.
  • Work with Senior Management and internal departments.
  • Interact with various internal departments - administer professional communication with all internal Broadridge departments.
  • Key contact for the client and to communicate any issues in a timely manner to all internal departments.

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19. Client Issues

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Here's how Client Issues is used in Client Relations Manager jobs:
  • Coordinate resolution for escalated client issues.
  • Worked collaboratively with Client Services, Sales, Human Resources, and Payroll department to address client issues to resolution.
  • Achieved and maintained a high customer satisfaction index for all client issues regarding sales and service departments.
  • Manage daily client activity, understanding of existing clients, while minimizing client issues and concerns.
  • Establish and maintain new and existing client relationships; problem solving any internal or client issues.
  • Edited and revised training manuals targeted at resolving even the most difficult client issues.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Resolved client issues by recognizing problems and directing them to the appropriate fund manager.
  • Conducted research for escalated client issues as well as data conversions and reconciliations.
  • Maintained detailed notes of each client issues and resolutions on Track Results.
  • Oversee quality control of development projects and responsible for resolving client issues.
  • Provide help and suggestions to clients as well as solving client issues.
  • Identified and resolved client issues and conflicts within the project team.
  • Work with a high degree of responsiveness to respond/resolve client issues.
  • Resolved client issues and maintained service agreements.
  • Help to resolve all client issues.
  • Addressed escalated client issues related to claims processing and disbursements.
  • Ensured client issues were handled in an efficient manner.
  • Reviewed, investigated and responded to all client issues Aided clients to enhance their websites Managed sales order entry and client maintenance

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20. Special Events

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Here's how Special Events is used in Client Relations Manager jobs:
  • Led department recognition efforts and coordinated special events to reward positive employee engagement.
  • Provide assistance to Client Relations and Box Office staff for special events and projects including administrative duties.
  • Planned and coordinated all aspects of training seminars and special events, locally and out of state.
  • Plan seminars, client appreciation dinners and other special events throughout the year.
  • Organize and execute monthly seminars, client advisory panel and client special events.
  • Coordinated all aspects of special events, including client booking and resource procurement.
  • Coordinated and arranged meetings, special events and trade shows.
  • Handled administrative duties pertaining to special events and ride bookings.
  • Facilitated and coordinated various meetings, tours and special events.
  • Organize and advertise for open houses and special events.
  • Secured new sponsors for special events for client.
  • Prepared proposals for meetings and special events.

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21. Phone Calls

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Here's how Phone Calls is used in Client Relations Manager jobs:
  • Addressed and responded promptly to inquiries via incoming/outgoing phone calls, email, fax and mail correspondence from Borrowers.
  • Fostered and maintained client relationships by planning, conducting telephone calls and in-person visits with client representatives.
  • Answered and screened incoming phone calls, displayed strong leadership skills with managing team members.
  • Answer phone calls, take orders and make sure customer needs are take care of.
  • Manage the flow of consumer phone calls and emails on a daily basis.
  • Answer phone calls, handle office mailing, and other office duties.
  • Answer and direct telephone calls as appropriate.
  • Direct clients phone calls as needed.
  • Maintained relationships and provide excellent customer service Screened phone calls on six different lines for the President and CEO.

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22. RFP

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Here's how RFP is used in Client Relations Manager jobs:
  • Manage RFP proposals/responses, market research, data analysis, client/broker services, budget plans, and creative production.
  • Averaged RFP acceptance rate of 83% compared to department average of 20%.
  • Produced and created bid packages and RFP responses for procurement and business contracts.
  • Partner with sales executives on client presentations and new business RFP's.
  • Established and managed RFP/DDQ/RFI process, improving quality and response time.
  • Prepare and participate in RFP's while implementing up-sell/cross-sell opportunities.
  • Assisted in RFP/RFI responses and bid presentations.
  • Prepared RFP's & RFQ's.
  • Responded to RFPs, updated attorney and practice group profiles, and contributed content to firm's business development websites.
  • Created Request for Proposal (RFP) responses to the major studios for Neustar s UltraViolet product and services.
  • Assisted practice groups with research, created business development dossier reports and formatted RFPs.
  • Initiated implementation of Disaster Recovery plan and assisted sales team with research for RFPs.
  • Collaborated with senior management to provide content and strategic focus for RFPs.
  • Presented Roadmaps and initial RFP's to Shareholders for funding.
  • Handle approximately 50-60 RFPs on a monthly basis.
  • Responded directly to RFQs & RFPs; prepped team for interviews; developed pricing and marketing materials.

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23. Trade Shows

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Here's how Trade Shows is used in Client Relations Manager jobs:
  • Attend and conduct presentations at trade shows, networking groups, and marketing events that are directly related to our mission.
  • Possess the ability to visit clients on a consistent basis as well as attend conferences/trade shows when applicable.
  • Researched and developed events for charitable contribution, trade shows, networking opportunities and local business outreach.
  • Coordinated all logistics and attended numerous industry trade shows, was key representative at trade show booths.
  • Participate in routine travel to industry trade shows, identifying new products for possible client engagements.
  • Create direct mail campaigns and promotional marketing materials for trade shows, conferences and client meetings.
  • Planned and participated in trade shows, on both a local and national level.
  • Represented company at industry trade shows, chamber events, and bid presentations.
  • Attend trade shows and expos to help promote GeoTel's products and services.
  • Organized client trade shows and conducted research to ensure maximum exposure.
  • Worked in a public forum at conference and trade shows.
  • Coordinate CSR schedules with 300+ Events and Trade Shows annually.
  • Generated leads through interactions at Food & Trade Shows.
  • Represented the company at regional conferences and trade shows.
  • Coordinated various trade shows, events & meetings.
  • Attended trade shows and conventions to promote services.
  • Represent PhilanthroCorp at trade shows and conferences.
  • Manage coordination of trade shows.
  • trade shows, marketing materials, web presence, client retention, corporate gifting, etc.

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1 Trade Shows Jobs

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24. Data Entry

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Here's how Data Entry is used in Client Relations Manager jobs:
  • Managed data entry department in fast-paced media/marketing company.
  • Assisted with data entry and general ledger work as well as general clerical tasks such as QuickBooks and employee scheduling.
  • Managed account set up department to ensure high volume data entry and maintain a very high level of accuracy.
  • Supported both data entry and issue research activities for new and existing clients.
  • Managed data entry for clients, inventory, and orders.
  • Use data entry and document systems per customer.
  • General office skills: multi-line telephones, data entry, filing and reporting.

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25. HR

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Here's how HR is used in Client Relations Manager jobs:
  • Maintain excellent relationships with clients through client visitations, consultative interactions, and creative and collaborative problem solving.
  • Established, evaluated and improved performance and productivity through establishment of quantitative objectives and statistical reporting.
  • Provided additional process management skills such as project managing to maintain organization throughout the office.
  • Followed through on all critical interested- departmental escalations to increase customer retention rates.
  • Monitored the competitors set through social media and kept the company fully briefed and updated on emerging trends, or opportunities.
  • Follow each file through the system to insure client is provided with an affidavit prior to their court date.
  • Provide high level of customer service through communication, problem solving, technical familiarity, and timely responses.
  • Lead Client Relations Manager with two Junior Client Relations Managers, Three Supervisors, and thirty subordinate employees.
  • Supervised and developed a strong client book of business through aggressive cold calling and client visits.
  • Increased client groups for 2009 by 19% through the approval to acquire competitor TPA groups.
  • Provide support to providers with specific problems regarding EMR/EHR Software, Reports, and Credentialing Issues.
  • Accepted or denied warranties through various companies, set fee schedules and trip costs.
  • Performed HR tasks as related to the recruitment, interviewing and hiring of candidates.
  • Recruited and trained 36+ new career coaches through quarterly seminars and weekly correspondence.
  • Manage the client relationship throughout all areas and processes of the company.
  • Boosted sales 275% in two-year period through expanded market penetration.
  • Coordinate and communicate RVP direction throughout the region.
  • Conduct business development activities with face-to-face meetings with potential and existing clients Drive new business through industry conferences and presentations.
  • Marketed new accounts through mailing, online marketing, door to door flyers and personal visits.
  • Monitored web traffic and user behavior through Google Analytics and made updates based on usage patterns.

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2 HR Jobs

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26. Real Estate

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Here's how Real Estate is used in Client Relations Manager jobs:
  • Developed and maintained relationships with local real estate agents.
  • Handle housing and real estate projects; calculate all relevant measures such as taxation matters, leasing, financing, etc.
  • Coordinated the transition strategy for analyzing and servicing of real estate assets for a portfolio valued at $200 million.
  • Manage a group of real estate agents, attorneys and escrow officers to ensure timely closings.
  • Acted as liaison between lenders and builders to create and maintain programs for real estate investors.
  • Managed appraisers, brokers, inspectors, and attorneys throughout real estate valuation process.
  • Manage $1B portfolio of commercial real estate loans for life insurance investment companies.
  • Monitored progress of Real Estate transactions and relaying that information to the client.
  • Serviced commercial real estate portfolio of $20MM+ in acquired loans.
  • Trained real estate brokers to manage properties in declining market.
  • Purchased and sold real estate for clients.
  • Assisted with research and development predominantly of business - planning, financials, marketing strategy and selection of real estate.
  • List properties, create Real Estate purchase agreements, addendums, counter offers, etc.
  • Analyzed real estate collateral and information and posted the monthly Watchlist report to website.

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27. Daily Operations

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Here's how Daily Operations is used in Client Relations Manager jobs:
  • Required extensive coordination, planning and communication with various teams to successfully transition with minimal disruption to daily operations.
  • Managed daily operations of business-to-business Client Relations team that provided support to customers and direct and outside sales partners.
  • Spearheaded daily operations of Stock Benefits Services department including administration, system development and departmental budgets.
  • Managed marketing initiatives and daily operations of the customer service department.
  • Directed the Client Relations Management (CRM) department's daily operations and monthly client invoicing for all accounts.
  • Oversee daily operations of the department which includes: Hotel in the hospital and Service Excellence dept.
  • Served as director overseeing daily operations and sales of a $30MM solar energy installation company.
  • Oversee the daily operations for monitoring all client relation issues, and title production volume.
  • Managed daily operations of an upscale salon and a staff of 15 employees.
  • Supervised a staff of 3-5 employees in daily operations and tasks.
  • Managed branch employees and oversaw daily operations of the office.
  • Manage every aspect of daily operations of office.
  • Assist with daily operations of the office.
  • Oversee daily operations and production.
  • Assist in daily operations such as ecommerce development, testing, integration and implementation.
  • Managed daily operations and staff onsite and offsite.

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28. Special Projects

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Here's how Special Projects is used in Client Relations Manager jobs:
  • Recognized by executive management for effectiveness in cultivating and maintaining a positive workplace climate and for responsibly completing deadline-critical special projects.
  • Performed at a decision-making level to lead special projects and assignments with limited supervision.
  • Managed the marketing of product lines including pricing, promotions, new product support, distribution, budgeting and special projects.
  • Participate in special projects as needed, assist advocates with questions they would encounter while taking calls.
  • Worked extra hours in evenings, on weekends and holidays to complete special projects on time.
  • Carried out special projects, research or assignments as requested by Senior Leadership Team.
  • Headed up all special projects for clients and managed excel reports for each project.
  • Assisted Field Sales Representatives with any special projects or customer requests.
  • Handle all special projects by deadlines in a sales oriented environment.
  • Collaborated on special projects with a major gift bag vendor.
  • Participate, handle and coordinate special projects.
  • Managed special projects including advertising, events and sponsorships, proposal responses, marketing collateral development and client presentations.
  • Coordinated cross functionalities to facilitate client relationships and complete special projects.
  • Work on ad hoc special projects ranging from Federal RFP creation to establishing CEO as thought leader.
  • Drive and execute special projects, including consumer catalog mailings, sponsorships, etc.

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29. Client Meetings

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Here's how Client Meetings is used in Client Relations Manager jobs:
  • Collaborated with CDR Sales team to formulate informative CBAS product literature, presented developed literature at potential client meetings.
  • Coordinated client meetings to maximize efficiency of order generation.
  • Attended educational seminars, dinners, golf clinics, various functions, client meetings, and political group meetings.
  • Prepared agendas and managed logistics for staff meetings, client meetings, luncheons and various other activities.
  • Monitored Client Satisfaction by utilizing Monthly Report Card, Quarterly Client Meetings, and Daily Touch-Base calls.
  • Manage client meetings to review and address service-related issues, championing open issues and researching follow-up items.
  • Reduced travel budget by $73,000 for 2009 by strategically aligning existing and prospective client meetings.
  • Manage the coordination of client meetings and relationship building events for three law firms simultaneously.
  • Coordinate client meetings, create presentations, and deliver performance reports to clients.
  • Attended National Mortgage Banking conferences to conduct client meetings with key executives.
  • Prepare for all client meetings including quarterly financial reviews.
  • Attended client meetings monthly or as needed.
  • Worked closely with all product development departments to create and maintain marketing materials for sale presentations and client meetings.
  • organized and prepared for client meetings with attorneys.
  • Scheduled client meetings in-house and off-site 7.
  • Prepared reports for client meetings Prepared mailings.

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30. Facebook

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Here's how Facebook is used in Client Relations Manager jobs:
  • Provide consultation and support for social media initiatives and management of LinkedIn, Facebook and Twitter accounts.
  • Create and manage content for CityEats Chicago Twitter and Facebook accounts, targeting the Chicago metro.
  • Boosted firm s web presence by creating new social media venues (Facebook, Twitter).
  • Implemented social media marketing strategy (blog, LinkedIn, Twitter, Facebook).
  • Manage and develop the content for 2 private client forums on LinkedIn & Facebook.
  • Managed Shades of Brown Facebook and increased their audience by nearly 60%.
  • Created the Apex Paper Facebook page, main Admin.
  • Manage branch website, LinkedIn, and Facebook.
  • Developed and managed social media presence, including Twitter, Instagram, Facebook, and YouTube.
  • Administered company's social media sites such as Facebook, Twitter, Mailchimp and HubSpot.
  • Executed and managed the Facebook Fan Page, Facebook store and Pinterest store.
  • Established & maintained social media presence (Facebook, Houzz, Pinterest).

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31. Customer Relationships

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Here's how Customer Relationships is used in Client Relations Manager jobs:
  • Demonstrated the ability to build strong customer relationships by analyzing customer business objectives and advocating strategic alignment of products and services.
  • Developed and maintained major GCC accounts and served as the international liaison, ensuring productive and positive customer relationships.
  • Create positive interactions and manage customer relationships, scorecards and quarterly business reviews to exceed business unit goals.
  • Recognized for ability to develop and maintain quality customer relationships.
  • Created alternative business plans to improve customer relationships.
  • Developed and maintained customer relationships, created quotes, and negotiated new contracts resulting in $70M in sales.
  • Worked closely with the national sales reps. At point of sale, built lasting customer relationships.
  • Set Customer Service standards to minimize errors, increase productivity and build and retain customer relationships.
  • Develop and maintain B2B and Customer relationships.
  • Support the management of Customer Relationships Management systems: salesforce.com.
  • Enhanced customer relationships by handling and resolving all customer and vendor issues in a timely manner.
  • Challenged to improve overall customer satisfaction and maximize clients under contract, negotiating contract agreements and maintaining customer relationships.

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32. Client Contact

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Here's how Client Contact is used in Client Relations Manager jobs:
  • Worked with client contacts to improve processes and identify areas of additional opportunity.
  • Support of 9 Business coaches, client contact, calendar maintenance, room reservations, and confidential record keeping.
  • Develop client lists, design material and seminar/meeting content, coordinate PowerPoint presentations and follow through with client contact.
  • Acted as outward facing dedicated resource for assigned accounts via direct client contact for large complex accounts.
  • Maintain client contact to ensure clear communication and satisfaction for them and us.
  • Forecasted and Managed all client contacts o Successfully passed corporate and regulatory audits.
  • Company liaison for multiple Internet clients; duties included client contact,business travel, and report preparation & presentation.
  • Managed client contact data in Salesforce CRM database to assist in sales, accounting, and business management functions.
  • Manage initial client contact via phone calls, voicemails, and emails.
  • Maintained client contacts, knowledge of account histories, and accurate records in AS400 and Siebel databases.

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33. Primary Contact

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Here's how Primary Contact is used in Client Relations Manager jobs:
  • Served as the primary contact for escalated service and operational issues and provided prompt resolution for complete client satisfaction.
  • Acted as primary contact for clients; responding to a high volume of calls, scheduling and invoicing.
  • Served as primary contact for inbound clients for service issue resolution and sales.
  • Maintained records and served as primary contact for several smaller clients.
  • Served as the primary contact for all feedback and complaints.
  • Act as primary contact for problem resolution, ad-hoc utilization reporting, and participant eligibility.
  • Acted as a primary contact for developing and cultivating reseller relationships.
  • Acted as primary contact for multi-million dollar accounts including Bonnier, US News, and Smithsonian.
  • Acted as primary contact for all of companies top dealers.
  • Design Studio Sales Associate Primary contact in inbound call center.

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34. Conference Calls

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Here's how Conference Calls is used in Client Relations Manager jobs:
  • Direct liaison to over 40 clients providing foreclosure status, handling escalated issues, hosting conference calls and providing various reports.
  • Set up and led conference calls with schools, libraries, and districts to provide them services needed.
  • Conducted frequent training, conference calls & on-site visits to ensure the client s needs were being met.
  • Scheduled and lead periodic conference calls with customers to review performance, and present new products and services.
  • Participate on daily conference calls as either a contributing member or a team leader.
  • Participate in bi-weekly conference calls with the Stock Plan Services team.
  • Attended and facilitated all client conference calls.
  • Participated in Special Servicer and Investor conference calls.
  • Planned client conference calls to review and design a custom implementation timeline.
  • Conduct weekly conference calls with the appropriate departments and prospective clients.

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35. Sales Presentations

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Here's how Sales Presentations is used in Client Relations Manager jobs:
  • Supervised production assistants and directed output of sales presentations, marketing collateral, training, and course curriculum materials.
  • Worked extensively with database management tools to formulate and target a specific client base and devise client specific sales presentations.
  • Conduct sales presentations of entire donor, media, and public relations offerings at networking events.
  • Developed marketing materials, sales presentations and financial reports for potential new clients.
  • Designed and presented sales presentations for prospective clients.

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36. Customer Base

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Here's how Customer Base is used in Client Relations Manager jobs:
  • Represent the company professionally with its prestigious customer base and communicate effectively between drivers and customers when issues arise.
  • Collaborated with business development managers and corporate sales team to identify opportunities for new business within existing customer base.
  • Develop account strategies to establish trends and identify opportunities to capitalize on retaining and growing customer base.
  • Generated unprecedented augmentation of customer base to 1 million-plus mark for a single publication.
  • Worked in concert with brand s marketing executives to develop products and content that will maximize engagement from their customer base.
  • Drive team product sales into the existing customer base to achieve monthly quota of $10,000.
  • Expanded customer base, retention and revenue based upon outstanding service and marketing referral strategies.
  • Create and support client retention strategies for existing customer base and for new customers.
  • Led monthly, quarterly and annual reviews and strategic planning initiatives for customer base.
  • Improved the client relationship with the agency, and assisted in increasing customer base.
  • Oversee business processes for new corporate strategies to retain existing customer base.
  • Marketed services to potential clients to increase the customer base.
  • Acquired new customers and managed existing customer base.
  • Acted as an advocate for customer base within a heavily matrixed environment with competing priorities.

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37. Staff Members

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Here's how Staff Members is used in Client Relations Manager jobs:
  • Delivered training and guidance for GMAC Mortgage operations, sales and support staff members for corporate client policy changes.
  • Oversee the direct and indirect development of 25+ staff members on operational plan design, processes and regulatory matters.
  • Trained previous staff members on administrative work in order to process property preservation orders on their own.
  • Delegate assignments to staff members for intake assignments, referral letters and declension letters
  • Trained and supervised 5 additional staff members and interns.
  • Conducted ongoing training for staff members.
  • Provide cross-training, coaching and mentoring to Network Office's staff members and Financial Advisors' assistants.

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38. Revenue Growth

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Here's how Revenue Growth is used in Client Relations Manager jobs:
  • Manage client relationships to increase account penetration and facilitate revenue growth.
  • Worked collaboratively with stakeholders to develop clients and revenue growth.
  • Manage the business relationship between EAG and client to maximize client retention, revenue growth, and profitability.
  • Spearheaded a 1000% revenue growth while there.
  • Generated monthly and quarterly reports to track sales and revenue growth.

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39. Market Research

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Here's how Market Research is used in Client Relations Manager jobs:
  • Conducted ongoing market research and investment analysis to maintain updated information on current market trends.
  • Perform market research and competitor intelligence to successfully negotiate contract renewals and pricing agreements.
  • Brand Management, Market Research, Graphic Design and Advertising Development and oversight were also a large part of my responsibilities.
  • Led a market research team of 3, developing a product promotion strategy tailored to high-value university customer segments.
  • Handle market research, analysis, planning and negotiation for client's statewide, regional and national campaigns.
  • Executed market research studies, mystery shopping initiatives, and cold calling to drive sales goals.
  • Conducted market research to value and compare company assets to competitors.
  • Assist in coordinating and executing market research projects.
  • Market research and product market entry strategy.
  • Market research for benefit analysis and cost comparison in all ancillary employee benefits.
  • Developed periodical reports and provided analysis on client data and market research.

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40. Business Reviews

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Here's how Business Reviews is used in Client Relations Manager jobs:
  • Delivered quarterly, semi-annual, and annual business reviews as well as extensive on-demand reporting to executive management.
  • Produce Monthly Business Reviews to report on key metrics and operational highlights
  • Generated and assisted with presentation of Strategic Business Reviews to clients.
  • Provided guidance on creation and presentation of timely Quarterly Business Reviews.
  • Oversee quarterly/annual business reviews focused on client business assignments.
  • Developed and presented C level monthly and quarterly business reviews and performance metrics supporting the Senior Sales Teams.
  • Conducted daily and weekly customer meetings, as well as, monthly business reviews with C-Level Executives.
  • Conduct business reviews to ensure clients were satisfied with their terms and customer service received.
  • Provided quarterly business reviews for key accounts; discussed the implementation of new services
  • Assessed client needs, conducted onsite quarterly business reviews, and suggested client process improvements and products that would increase profitability.

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41. Insurance Companies

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Here's how Insurance Companies is used in Client Relations Manager jobs:
  • Coordinate and maintain business relations with insurance companies to facilitate implementation of company marketing strategy.
  • Constructed effective marketing solutions and processed applications while establishing relationships with various insurance companies.
  • Provided claims management services, including negotiations with insurance companies and rental agencies.
  • Develop and maintain relationships with various insurance companies to provide the client with the best possible solutions to all insurance needs.
  • Served as a liaison between various Insurance Companies & the clients.
  • Performed wide-ranging office functions such as maintaining proprietary database and composing correspondence to insurance companies for credentialing physicians.
  • Provided cost management solutions between insurance companies and hospitals settling 3rd party motor vehicle accident claims.
  • Process correspondence work with insurance companies and clients to resolve denied claims rebilling or appealing as needed.

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42. Client Management

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Here's how Client Management is used in Client Relations Manager jobs:
  • Communicated management reporting changes, enhancements and modifications to client management so issues and solutions were understood.
  • Obtained increasingly important roles from client management, productivity analysis, and face-to-face client needs evaluation.
  • Assisted Director with Business Development, Recruiting/Staffing, and Client Management within Client Services Department.
  • Developed and maintained internal documentation systems and client management database.
  • Develop process documentation for Client Management Team.
  • Develop and enhance relationships with key client management, understanding each client's business goals for each quarter.
  • Utilize sound business management and interpersonal skills to interface with client management personnel concerning Verizon Telematics services and products.

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43. SEO

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Here's how SEO is used in Client Relations Manager jobs:
  • Managed strategic online strategies and budgets for SEO, PPC and paid inclusion campaigns for 200 clients.
  • Attended executive meetings to brainstorm ways to improve company's online reputation, SEO and website.
  • Performed search engine marketing, SEO, and Online Reputation Management (ORM) Services.
  • Improved the quantity and quality of traffic to sites with firm-related content using SEO.
  • Respond to incoming phone calls from SEO, TV Ads, Website and referrals.
  • Managed a website and mobile redesign in order to increase traffic and SEO.
  • Developed SEO strategies for over 150 companies to maximize their internet marketing capabilities.
  • Directed a successful SEO campaign to increase website credibility and traffic.
  • Perform SEM, SEO, and ORM services.
  • Pitch and execute value-added services to client web projects, including Analytics analysis, SEO optimization, and SEM/Social Ad coordination.

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44. High Volume

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Here's how High Volume is used in Client Relations Manager jobs:
  • Developed strategic telemarketing skills through high volume calling.
  • Generated high volume growth of and revenue for Ultrasound, X-ray, MRI and Nuclear Mobile Imaging services.
  • Conducted new employee orientation to include benefits, and handbook/policies * Handled a high volume of correspondence.
  • Received and screened a high volume of internal and external communications, including email and post.
  • Accepted a high volume of inquiries related to processing, appraisals and closing.
  • Make a high volume of service calls to ensure customer satisfaction.

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45. Quickbooks

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Here's how Quickbooks is used in Client Relations Manager jobs:
  • Administer bookkeeping operations with QuickBooks software.
  • Converted Company's Accounting Systems to both QuickBooks & PeopleSoft.
  • Used Quickbooks to reconcile all cash and credit receipts 2.
  • Register new customer account information, credit references, and other accounting related information using QuickBooks.

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46. Corporate Clients

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Here's how Corporate Clients is used in Client Relations Manager jobs:
  • Developed and maintained business relationships with all high profile corporate clients.
  • Provided advice and recommendations to the CEO on key issues pertaining to corporate clients and company portfolio.
  • Manage Customer Service team as they serve as liaison between ANET operations and corporate clients.
  • Developed solutions for corporate clients in the area of controlling transportation costs.
  • Manage twenty million dollar loan volume for corporate clients.
  • Resolved complex customer service issues for large corporate clients

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47. Training Programs

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Here's how Training Programs is used in Client Relations Manager jobs:
  • Collaborated with Marketing on developing training programs that positively impacted the client experience.
  • Coordinate and oversee training programs for all internal and external representatives.
  • Introduced training programs that enhanced employee performance and increased production.
  • Explain the different types of training programs available, and how each one will benefit them in real life.
  • Developed and maintained training programs for new hires and existing staff.

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48. Client Inquiries

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Here's how Client Inquiries is used in Client Relations Manager jobs:
  • Recognized for timely and informative responses to client inquiries-a one-stop-shop.
  • Analyzed and presented data for company's key account to Senior Management, resolved issues and addressed client inquiries.
  • Serve as the primary point of contact for a set of clients that promptly respond to all client inquiries.
  • Set up monthly meetings with clients and answered client inquiries.
  • Served as the initial point of contact for new client inquiries at the corporate headquarters of a nationally franchised fitness corporation.
  • Utilized mortgage calculator for approved potential clients to calculate how much Responded to client inquiries via telephone and in person.
  • Supervised analytical & technical support staff to ensure that all client inquiries were properly handled to ensure prompt resolution.

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49. Contract Negotiations

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Here's how Contract Negotiations is used in Client Relations Manager jobs:
  • Project and Contract negotiations and document compliance, accuracy and quality control assessor.
  • Assisted in contract negotiations and managed relations with project consultants.
  • Managed the on-boarding process, was responsible for contract negotiations, and scheduling interviews.

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50. Positive Relationships

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Here's how Positive Relationships is used in Client Relations Manager jobs:
  • Cultivated positive relationships with customers and expanded business through word-of-mouth referrals.
  • Acted as liaison between clients and consultants, interfacing with clients to support and sustain successful, positive relationships.
  • Manage a portfolio of clients and build strong and positive relationships with clients at various levels.
  • Develop and maintain positive relationships with key contacts within the client organizations.
  • Fostered positive relationships with business partners and clients through customer service and cross functional expertise in servicing and originations.

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Client Relations Manager Jobs

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20 Most Common Skills For A Client Relations Manager

Customer Service

15.5%

Client Relationships

13.6%

New Clients

11.6%

Financial Statements

9.1%

Ensure Compliance

6.4%

Company Website

5.4%

Ensure Client Satisfaction

4.2%

Business Development

4.0%

Client Service

3.5%

CRM

3.3%

New Accounts

3.1%

Customer Relations

2.9%

Project Management

2.6%

Sales Goals

2.4%

Account Management

2.3%

Customer Retention

2.2%

Technical Support

2.2%

Internal Departments

2.1%

Client Issues

2.0%

Special Events

1.9%
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Typical Skill-Sets Required For A Client Relations Manager

Rank Skill
1 Customer Service 11.7%
2 Client Relationships 10.2%
3 New Clients 8.7%
4 Financial Statements 6.9%
5 Ensure Compliance 4.8%
6 Company Website 4.1%
7 Ensure Client Satisfaction 3.1%
8 Business Development 3.0%
9 Client Service 2.7%
10 CRM 2.5%
11 New Accounts 2.3%
12 Customer Relations 2.2%
13 Project Management 1.9%
14 Sales Goals 1.8%
15 Account Management 1.7%
16 Customer Retention 1.6%
17 Technical Support 1.6%
18 Internal Departments 1.5%
19 Client Issues 1.5%
20 Special Events 1.5%
21 Phone Calls 1.4%
22 RFP 1.2%
23 Trade Shows 1.2%
24 Data Entry 1.2%
25 HR 1.2%
26 Real Estate 1.2%
27 Daily Operations 1.0%
28 Special Projects 1.0%
29 Client Meetings 1.0%
30 Facebook 0.9%
31 Customer Relationships 0.9%
32 Client Contact 0.8%
33 Primary Contact 0.8%
34 Conference Calls 0.8%
35 Sales Presentations 0.8%
36 Customer Base 0.7%
37 Staff Members 0.7%
38 Revenue Growth 0.7%
39 Market Research 0.7%
40 Business Reviews 0.7%
41 Insurance Companies 0.7%
42 Client Management 0.7%
43 SEO 0.6%
44 High Volume 0.6%
45 Quickbooks 0.6%
46 Corporate Clients 0.6%
47 Training Programs 0.6%
48 Client Inquiries 0.6%
49 Contract Negotiations 0.6%
50 Positive Relationships 0.6%
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