FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Client Relations Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Client Relations Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Client Relations Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Client Relations Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Client Relations Representative?

Client Relations Representative Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Do you work as a Client Relations Representative?

Help others decide if this is a good career for them

Average Length of Employment
Client Associate 2.8 years
Client Specialist 2.3 years
Representative 2.1 years
Client Coordinator 2.1 years
Top Employers Before
Internship 7.2%
Cashier 5.4%
Teller 4.9%
Manager 2.8%
Volunteer 2.3%
Associate 2.3%
Barista 2.1%
Top Employers After
Associate 3.2%
Manager 3.2%
Teller 2.9%
Internship 2.9%
Supervisor 2.5%
Recruiter 2.5%

Do you work as a Client Relations Representative?

Client Relations Representative Demographics

Gender

Female

66.8%

Male

31.1%

Unknown

2.1%
Ethnicity

White

59.9%

Hispanic or Latino

16.8%

Black or African American

11.0%

Asian

8.8%

Unknown

3.5%
Show More
Languages Spoken

Spanish

47.5%

French

6.8%

Russian

5.1%

Japanese

5.1%

German

5.1%

Mandarin

5.1%

Chinese

3.4%

Portuguese

1.7%

Norwegian

1.7%

Swedish

1.7%

Filipino

1.7%

Danish

1.7%

Czech

1.7%

Dutch

1.7%

Slovak

1.7%

Armenian

1.7%

Tagalog

1.7%

Polish

1.7%

Arabic

1.7%

Finnish

1.7%
Show More

Client Relations Representative Education

Schools

University of Phoenix

20.4%

Webster University

6.8%

Strayer University

6.8%

University of North Texas

5.8%

University of South Florida

3.9%

University of Toledo

3.9%

Temple University

3.9%

Ohio State University

3.9%

Pennsylvania State University

3.9%

Georgia State University

3.9%

Erie Community College

3.9%

Montgomery County Community College

3.9%

Miami University

3.9%

University of North Carolina at Charlotte

3.9%

Washington State University

3.9%

Baylor University

3.9%

Western Michigan University

3.9%

Indiana Wesleyan University

3.9%

University of Wisconsin Extension

2.9%

Columbus State University

2.9%
Show More
Majors

Business

32.1%

Communication

10.1%

Psychology

7.3%

Marketing

4.7%

Management

4.5%

Finance

4.5%

Human Resources Management

4.0%

Sociology

4.0%

Liberal Arts

3.3%

Accounting

3.3%

English

3.1%

General Studies

2.6%

Public Relations

2.6%

Nursing

2.4%

Criminal Justice

2.4%

Health Care Administration

2.4%

Medical Assisting Services

1.9%

Computer Science

1.7%

Kinesiology

1.7%

Elementary Education

1.7%
Show More
Degrees

Bachelors

44.8%

Other

24.4%

Masters

13.4%

Associate

10.4%

Certificate

5.2%

Doctorate

1.1%

Diploma

0.5%

License

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Client Relations Representative?

Have you worked as a Client Relations Representative? Help other job seekers by rating your experience as a Client Relations Representative.

Top Skills for A Client Relations Representative

Show More

  1. Customer Service
  2. Client Relations
  3. Financial Advisors
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Develop and sustain productive client relationships by taking responsibility for meeting and exceeding internal and /or external client expectations.
  • Handled incoming calls primarily from shareholders and financial advisors while using multiple systems to provide product and service information.
  • Generated new clients for home health services, establishing relationships with physicians, offices managers, nurses, and medical assistants.
  • Updated compliance manuals and verified account/personal information in accordance with established policies.

How Would You Rate Working As a Client Relations Representative?

Are you working as a Client Relations Representative? Help us rate Client Relations Representative as a Career.

Top Client Relations Representative Employers

Jobs From Top Client Relations Representative Employers

Client Relations Representative Videos

Mercedes-Benz Oakville Client Relations

Elevate Your Career | Sales Account Manager

Related to your recently viewed content