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Become A Client Relations Representative

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Working As A Client Relations Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $51,000

    Average Salary

What Does A Client Relations Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Relations Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Relations Representative Jobs

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Client Relations Representative Career Paths

Client Relations Representative
Account Executive Sales Manager Store Manager
District Manager
7 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Specialist Team Leader
Account Manager
5 Yearsyrs
Service Representative Specialist Consultant
Business Development Manager
9 Yearsyrs
Service Representative Specialist Sales Specialist
Territory Manager
7 Yearsyrs
Inside Sales Representative Account Representative Consultant
Regional Sales Manager
9 Yearsyrs
Inside Sales Representative Account Representative Administrator
Business Office Manager
7 Yearsyrs
Inside Sales Representative Sales Specialist Assistant Manager
Branch Manager
6 Yearsyrs
Human Resources Coordinator Executive Assistant Assistant Manager
Service Manager
6 Yearsyrs
Human Resources Coordinator Executive Assistant Manager
Regional Manager
8 Yearsyrs
Human Resources Coordinator Executive Assistant Account Manager
Sales Account Manager
6 Yearsyrs
Analyst Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Analyst Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Analyst Consultant Assistant Manager
Center Manager
6 Yearsyrs
Administrator Supervisor Branch Manager
Assistant Vice President
7 Yearsyrs
Administrator Office Manager Account Manager
Client Services Manager
7 Yearsyrs
Legal Assistant Team Leader Branch Manager
Relationship Manager
6 Yearsyrs
Legal Assistant Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Legal Assistant Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Client Liaison 2.8 years
Representative 2.2 years
Client Coordinator 2.2 years
Top Careers Before Client Relations Representative
Cashier 7.7%
Internship 5.8%
Teller 2.9%
Manager 2.7%
Top Careers After Client Relations Representative
Cashier 4.7%
Manager 3.8%
Server 3.0%
Analyst 2.9%
Supervisor 2.7%

Do you work as a Client Relations Representative?

How Would You Rate The Salary Of a Client Relations Representative?

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Top Skills for A Client Relations Representative

  1. Customer Service
  2. Client Relationships
  3. Financial Service Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Develop and sustain productive client relationships by taking responsibility for meeting and exceeding internal and /or external client expectations.
  • Accepted and accurately processed all financial service transactions.
  • Received incoming phone calls from insurance agents regarding policies, procedures and policy limits
  • Generated new clients for home health services, establishing relationships with physicians, offices managers, nurses, and medical assistants.

Client Relations Representative Demographics

Gender

Female

60.9%

Male

28.9%

Unknown

10.3%
Ethnicity

White

60.4%

Hispanic or Latino

17.0%

Black or African American

11.3%

Asian

7.9%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

48.6%

French

9.5%

Russian

5.4%

Mandarin

4.1%

Portuguese

4.1%

Japanese

4.1%

German

4.1%

Swedish

2.7%

Chinese

2.7%

Vietnamese

1.4%

Dutch

1.4%

Danish

1.4%

Finnish

1.4%

Hungarian

1.4%

Norwegian

1.4%

Armenian

1.4%

Filipino

1.4%

Tagalog

1.4%

Italian

1.4%

Czech

1.4%
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Client Relations Representative Education

Schools

University of Phoenix

20.7%

Strayer University

6.9%

University of Toledo

6.3%

Ohio State University

5.2%

Webster University

5.2%

University of North Texas

4.6%

Pennsylvania State University

4.6%

Miami University

4.0%

Johnson & Wales University

4.0%

University of North Carolina at Charlotte

4.0%

Cleveland State University

4.0%

Kaplan University

4.0%

University of South Florida

3.4%

Arizona State University

3.4%

Temple University

3.4%

University of Washington

3.4%

Washington State University

3.4%

Indiana Wesleyan University

3.4%

University of Alabama

2.9%

Columbus State University

2.9%
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Majors

Business

32.3%

Communication

8.9%

Psychology

7.4%

Marketing

4.9%

Management

4.8%

Finance

4.6%

Human Resources Management

3.4%

Accounting

3.4%

General Studies

3.3%

Health Care Administration

3.3%

Criminal Justice

2.9%

Sociology

2.9%

Public Relations

2.6%

Computer Science

2.5%

Nursing

2.4%

English

2.4%

Liberal Arts

2.1%

Political Science

2.1%

Education

1.9%

Graphic Design

1.9%
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Degrees

Bachelors

45.5%

Other

24.9%

Masters

11.6%

Associate

11.6%

Certificate

4.4%

Diploma

0.8%

Doctorate

0.7%

License

0.4%
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Top Client Relations Representative Employers

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Client Relations Representative Videos

Mercedes-Benz Oakville Client Relations

Elevate Your Career | Sales Account Manager

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