How To Become A Client Relations Specialist: What It Is and Career Path

What is a client relations specialist and how to become one

Updated January 8, 2025

4 min read

A client relations specialist is an individual who works to build and maintain positive relationships with clients. They act as the main point of contact for clients, providing support, addressing concerns, and ensuring satisfaction with products or services. A client relations specialist works to understand the unique needs of each client and tailors their approach accordingly. This role requires strong communication skills and the ability to work collaboratively with other teams within an organization.

ScoreClient Relations SpecialistUS Average

Salary

3.1

Avg. Salary $39,902

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.4

Race

American Indian and Alaska Native 0.70%

Asian 6.53%

Black or African American 11.52%

Hispanic or Latino 20.28%

Unknown 5.27%

White 55.70%

Gender

female 69.73%

male 30.27%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a client relations specialist?

Pros

Opportunities for building strong relationships with clients
Ability to help clients achieve their goals and solve problems
Possibility of flexible work arrangements
Potential for career growth within the company
Ability to gain valuable experience in sales and marketing

Cons

High-pressure work environment
Constant need to meet targets and deadlines
Need to maintain a positive attitude even in difficult situations
Possibility of working long hours or weekends
Dealing with difficult or frustrated clients can be stressful

Key steps to become a client relations specialist

Explore client relations specialist education requirements

Most common client relations specialist degrees

Bachelor's

64.0 %

Associate

16.7 %

High School Diploma

9.3 %

Start to develop specific client relations specialist skills

Skills	Percentages
Client Relations	23.71%
Customer Service	7.80%
Data Entry	7.45%
Client Facing	5.91%
Inbound Calls	4.21%

Complete relevant client relations specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client relations specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client relations specialist based on U.S. Bureau of Labor Statistics data and data from real client relations specialist resumes.

Research client relations specialist duties and responsibilities

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Participate in training of new representatives by composing training manuals and PowerPoint presentations.
Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.

Prepare your client relations specialist resume

When your background is strong enough, you can start writing your client relations specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client relations specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client relations specialist resume templates

Build a professional client relations specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client relations specialist resume.