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Become A Client Relations Specialist

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Working As A Client Relations Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Client Relations Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Relations Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Relations Specialist jobs

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Client Relations Specialist Career Paths

Client Relations Specialist
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Operations Manager Plant Manager General Manager
Area Manager
7 Yearsyrs
Business Analyst Product Manager Sales Manager
Branch Manager
6 Yearsyrs
Service Representative Account Executive
Business Development Manager
9 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Business Analyst Program Manager General Manager
District Manager
7 Yearsyrs
Project Coordinator Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Analyst Product Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Project Coordinator Business Analyst Assistant Vice President
Office Manager
5 Yearsyrs
Specialist Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Account Executive Sales Consultant Sales Manager
Regional Sales Manager
9 Yearsyrs
Analyst Finance Analyst Account Manager
Relationship Manager
6 Yearsyrs
Marketing Coordinator Marketing Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Marketing Coordinator Marketing Manager Regional Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Operations Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Average Length of Employment
Client Associate 2.8 years
Client Liaison 2.7 years
Service Specialist 2.7 years
Account Specialist 2.7 years
Center Specialist 2.6 years
Specialist 2.5 years
Client Specialist 2.3 years
Client Coordinator 2.2 years
Top Employers Before
Internship 6.0%
Cashier 4.8%
Manager 3.7%
Server 3.1%
Teller 2.5%
Top Employers After
Specialist 2.8%
Analyst 2.8%

Client Relations Specialist Demographics

Gender

Female

69.7%

Male

28.8%

Unknown

1.5%
Ethnicity

White

80.2%

Hispanic or Latino

11.3%

Asian

6.4%

Unknown

1.7%

Black or African American

0.5%
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Languages Spoken

Spanish

64.6%

French

9.2%

Italian

4.6%

Chinese

3.1%

Mandarin

3.1%

Portuguese

1.5%

Urdu

1.5%

Hindi

1.5%

Turkish

1.5%

German

1.5%

Japanese

1.5%

Russian

1.5%

Carrier

1.5%

Armenian

1.5%

Polish

1.5%
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Client Relations Specialist Education

Schools

University of Phoenix

11.7%

Kaplan University

8.3%

Arizona State University

6.7%

Ashford University

5.8%

University of Central Florida

5.8%

University of Houston

5.8%

Houston Community College

5.0%

University of Kansas

5.0%

Boise State University

4.2%

Georgia State University

4.2%

Northwest Missouri State University

4.2%

Johnson County Community College

4.2%

University of Missouri - Columbia

4.2%

Strayer University

4.2%

University of Arizona

4.2%

Webster University

3.3%

State University of New York Buffalo

3.3%

Pennsylvania State University

3.3%

University of Texas at Austin

3.3%

Bridgewater State University

3.3%
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Majors

Business

28.4%

Psychology

9.0%

Communication

8.0%

Criminal Justice

5.1%

Accounting

4.5%

Marketing

4.3%

Human Resources Management

4.1%

Public Relations

4.1%

English

3.9%

Health Care Administration

3.3%

General Studies

3.1%

Education

3.1%

Graphic Design

2.7%

Liberal Arts

2.4%

Biology

2.4%

Political Science

2.4%

Computer Information Systems

2.4%

Journalism

2.4%

Management

2.2%

Sociology

2.2%
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Degrees

Bachelors

47.2%

Other

22.2%

Masters

12.2%

Associate

10.9%

Certificate

6.4%

Diploma

0.6%

Doctorate

0.4%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Client Relations Specialist Salaries

Job Title Company Location Start Date Salary
Client Relations Specialists Interactive Media Holdings, Inc. New York, NY Jul 01, 2012 $105,000
Client Relations Specialist Interactive Media Holdings Inc. New York, NY Jul 01, 2010 $105,000
Client Relations Specialist Novak Druce & Quigg, LLP DC Oct 01, 2010 $76,500
Specialist-Client Relations Marketrx, Inc. (A Cognizant Company) Bridgewater, NJ Feb 03, 2010 $57,907
Client Relation Specialist Elke Hofmann Law PLLC New York, NY Sep 30, 2014 $54,825
Client Relation Specialist Elke A Hofmann Law PLLC New York, NY Sep 30, 2014 $54,825
Client Relations Specialist Equity Holdings Management Corp. New York, NY Apr 02, 2012 $50,000
Client Relations Specialist Manhattan Associates, Inc. Atlanta, GA Jan 01, 2010 $48,194
Business Continuity and Client Relations Specialist Global West Real Estate Corporation Alhambra, CA Sep 12, 2015 $45,000
Client Relation Specialist Elke A Hofmann Law PLLC New York, NY Oct 01, 2011 $41,990
Client Relations Specialist Rosales Del Rosario, P.C. NY Feb 16, 2016 $41,740
Client Relations Specialist Rosales Del Rosario, P.C. NY Feb 25, 2016 $41,740
Client Relations Specialist Rs Nuclear Medicine PC New York, NY Jan 05, 2016 $41,740
Client Relations Specialist Altavista Group Inc. New York, NY Jan 05, 2016 $41,740
Client Relations Specialist Wolfsdorf Rosenthal LLP New York, NY Oct 09, 2014 $41,621
Client Relations Specialist Wolfsdorf Rosenthal LLP New York, NY Sep 10, 2014 $41,621
Client Relations Specialist Allure Marketing Concepts Inc. New York, NY Sep 14, 2016 $41,392
Client Relations Specialist Lovell Stewart Halebian Jacobson, LLP New York, NY Sep 09, 2016 $40,000
Public and Client Relations Specialist Grand Bk Corp NY Aug 15, 2016 $38,902
Public and Client Relations Specialist Shinhan Bank America New York, NY Sep 16, 2016 $38,484
Public and Client Relations Specialist Kglnetworks USA, Inc. Northvale, NJ Jun 21, 2016 $38,484
Public and Client Relations Specialist Kglnetworks USA, Inc. Northvale, NJ Jun 20, 2016 $38,484
Client Relations Specialist MPS Group, Inc. Jersey City, NJ Jul 10, 2009 $36,587 -
$74,740

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Top Skills for A Client Relations Specialist

OutstandingCustomerServiceClientRelationsFinancialDataEntryPhoneCallsCustomerSatisfactionNewClientsClientSatisfactionFollow-UpInternalDepartmentsPotentialClientsHighVolumeClientIssuesClientAccountsCRMClientInquiriesTechnicalSupportAuditClientInformationAppointmentScheduling

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Top Client Relations Specialist Skills

  1. Outstanding Customer Service
  2. Client Relations
  3. Financial
You can check out examples of real life uses of top skills on resumes here:
  • Maintained highly satisfied customer base and ensured outstanding customer service.
  • Performed daily clerical duties, and acted as the face of the company while fostering excellent client relationships.
  • Maintained records of interviews, account financial statistics, account information and itineraries.
  • Performed data entry for new registered representatives utilizing company database.
  • Monitored, recorded, and scored live phone calls for Quality Assurance purposes.

Top Client Relations Specialist Employers

Client Relations Specialist Videos

Gotham of Cloud 21 PR - Clients and friends at events.

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