Keeping the customers happy is what the client relations specialist is all about. Client relations specialists typically work for companies that sell or promote products and services. If you have a knack for working with people, you may find that this type of work suits you. As part of the job, client relations specialists frequently answer questions or instruct clients on how to use or access their products or services.
Client relations specialists are also responsible for resolving any problems a customer is experiencing. At many companies, these specialists sell products and services directly. They also contact customers after product purchase or service completion to make sure the customer is fully satisfied. Client relations specialists are focused on how to improve sales and consistently look for ways to improve customer experiences.
As you can imagine, these specialists need to have great interpersonal and communication skills. So, this is a great job for individuals who like talking to people. Since most employers offer on-the-job training programs, you can generally get into this career field with just a high school diploma or equivalent.
There is more than meets the eye when it comes to being a client relations specialist. For example, did you know that they make an average of $21.19 an hour? That's $44,068 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many client relations specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and interpersonal skills.
When it comes to the most important skills required to be a client relations specialist, we found that a lot of resumes listed 17.7% of client relations specialists included client relationships, while 7.5% of resumes included customer service, and 6.1% of resumes included new clients. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client relations specialist job title. But what industry to start with? Most client relations specialists actually find jobs in the finance and technology industries.
If you're interested in becoming a client relations specialist, one of the first things to consider is how much education you need. We've determined that 56.0% of client relations specialists have a bachelor's degree. In terms of higher education levels, we found that 5.0% of client relations specialists have master's degrees. Even though most client relations specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a client relations specialist. When we researched the most common majors for a client relations specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on client relations specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a client relations specialist. In fact, many client relations specialist jobs require experience in a role such as customer service representative. Meanwhile, many client relations specialists also have previous career experience in roles such as administrative assistant or sales associate.