Client relations specialist job description

Bring your heart to work! Caring people make the difference at American Senior Communities!

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.

American Senior Communities has proudly served our residents and their families for over 19 years.

Our Senior Living Division offers residents more than just a place to rest their head. We offer a new way of life, by providing opportunities for our residents to explore their passions. We are committed to nurturing the physical, emotional, mental, social and spiritual well-being of our residents through whole-person centered care.

**_What will you be doing and how will you make a difference at American Senior Communities?_**

+ Making a difference in the lives of the patients we serve by providing them care and compassion.

+ The Guest Relations Specialist greets and assists all visitors and residents to the community, and operates the telephone system to answer incoming calls and direct callers to appropriate personnel. The Guest Relations Specialist is committed to building on-going relationships with the residents and families, foster communication and ensures ongoing customer satisfaction.

**_Requirements_**

+ High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

We are Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran and other protected categories.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

A World-Changing Company

At Palantir, we're passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

The Role

Note: This role does not work with Financial Analysts.

We're looking for an Analyst Relations Specialist to join a cross-functional team that's responsible for communicating Palantir's work and values. Analyst Relations is a strategic and highly visible function at Palantir, and we're seeking a motivated communications specialist to join our team and work with the Head of AR and other internal SMEs in building out this new function for the company.

You'll have the opportunity to spearhead process improvement of operations related to Analyst Relations and articulate Palantir's unique position in the market, value propositions, and key product differentiators. Our ideal candidate is collaborative by nature, adept at balancing multiple priorities and who exhibits strong interpersonal communications skills. This position requires project management and time management skills as well as a willingness to accept and respond to feedback.
Core ResponsibilitiesSchedule analyst engagements internally and with analyst firms, including inquiries/briefings, advisory days, event sponsorships, analyst roadshows, etc.Be responsible for building out notes as well as creating reports, briefing books, and track customer references using Architect and/or Excel.Provide data on analyst interactions for inclusion in the function's monthly AR status reports to bring key insights and efficiency to the organization and its strategies.Research and explore websites for specific competitive or industry statistics as well as build and maintain analyst contracts database and renewals calendar.Support various activities including managing the scheduled deliverables for Gartner Magic Quadrants, Forrester Waves, Dresner end-user industry reports, and other periodic analyst reports.
What We Value1-2 years experience in software industry working with specialists in Analyst Relations and/or managing a small AR function directly.Background in fields such as Communications, English, Journalism or Media, with a curiosity about strategic Analyst Relations as a career path.Strong interpersonal, written/verbal communication skills and attention to detail. Comfort working with, and understanding, the way engineers approach projects.Analytical, data-driven approach to work, as well as the ability to think creatively to solve problems and secure opportunities. Ability to develop metrics, build status summaries and communicate business and technology insights.Fluent in Microsoft Office. Previous experience with ARInsights ARchitect platform preferred but not required.
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world's hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.

SUMMARY: Responsible for greeting patients, providing information, communicating with departments and scheduling appointments.
EDUCATION AND EXPERIENCE:
- High school diploma or GED required.
- Minimum of one year experience in customer service setting.
- Preferred one year medical front office experience.

ESSENTIAL SKILLS AND ABILITIES:
-Excellent written and oral communication skills.
-Good problem-solving and analytical skills.
- Ability to work as a team member.
- Well-organized with attention to detail.
- Ability to manage multiple projects simultaneously.
- Empathetic with patient needs and concerns.
-Treats patients and co-workers with respect.
-Ability in using office equipment and handling paperwork adequately.
- Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to prioritize and organize tasks effectively.
- Ability to read, understand and follow oral and written instructions.

RESPONSIBILITIES:
- Greet patients in polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of patient's arrival.
- Update patient information, collect copays, provide any necessary forms needing completion and obtain signatures as necessary.
- Answer telephone calls, record messages for physicians and department personnel, schedule patient appointments and revise patient schedules for cancellations.
- Schedule patients for follow-up appointments.
- Prepare same for daily appointments, make copies and scanning of material and includes proper patient data in medical record in order to maintain necessary information.
- Using the computer system, update and/or correct any patient information as necessary.
- Maintain a clean and orderly waiting area. Perform insurance eligibility as assigned.
- Perform DEMOS as assigned.
- Document Vaccines with registry as assigned.
- Performs other duties assigned by Site manager.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Ability to lift 50 pounds.
-Able to stand for most of your shift.
-Able to bend, squat, walk, and sit.
-Able to talk, to hear and see.

OSHA Compliance Policy Cascade Physicians is committed to providing a safe and healthy work environment for our staff. We strive to adhere to all OSHA regulations, as described in our OSHA manual. Any staff member who, after training, fails to comply with the OSHA standards and our policies is subject to disciplinary actions. Behavior Statement The employee must be able to effectively communicate with both patients and co-workers in a professional and respectful manner at all times. This includes but is not limited to demonstrating a positive attitude even on high patient volume days, addressing people with politeness, going above and beyond to assist physicians, treating all people equally, and conducting themselves in a helpful and courteous manner at all times; while behaving appropriately.
Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.