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Client relations specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Francisco Depusoir

Client relations specialist example skills

Below we've compiled a list of the most critical client relations specialist skills. We ranked the top skills for client relations specialists based on the percentage of resumes they appeared on. For example, 23.7% of client relations specialist resumes contained client relations as a skill. Continue reading to find out what skills a client relations specialist needs to be successful in the workplace.

15 client relations specialist skills for your resume and career

1. Client Relations

Here's how client relations specialists use client relations:

Improved client relationships by handling customer feedback data that identified problem areas and provide a better- personalized customer service.
Developed and executed client engagement campaigns to cultivate new client relationships and enhance current client experiences.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client relations specialists use customer service:

Communicate with insured customers to resolve inquires and concerns regarding product and administrative procedures while maintaining established customer service standard results.
Facilitated information flow between customer service, account management operations, and quality assurance to guarantee call center objectives were met.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client relations specialists use data entry:

Performed data entry for new registered representatives utilizing company database.
Assist client with background screenings, verifying information submitted by clients with the court system, and Data Entry.

4. Client Facing

Here's how client relations specialists use client facing:

Dedicated client facing role supporting Key National Accounts pharmacy benefit programs.
Acted as 2nd level escalation on newly deployed internal and client facing projects.

5. Inbound Calls

Here's how client relations specialists use inbound calls:

Answered a high number of inbound calls daily with a professional manner and business etiquette.
Received inbound calls and emails for technical related issues to our software suite.

6. Client Support

Client Support refers to any assistance offered to a client regarding problems with the services or products of a company. This is often seen in technology companies where users have difficulty using an updated web browser or application. This support requires a great deal of patience and effective communication as many clients may have difficulty understanding various aspects of the technological product or service.

Here's how client relations specialists use client support:

Monitored client support queue to ensure completion of requested tasks.
Provided client support and timely processing of purchase orders.

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7. Customer Support

Here's how client relations specialists use customer support:

Managed customer support department expense budget.
Served as a liaison between the customer support sales team and the customer support delivery team.

8. Client Inquiries

Here's how client relations specialists use client inquiries:

Participated in daily control meetings representing key/emerging client inquiries.
Establish tickets in JIRA (DST's ticketing system) to track detail and progress of client inquiries.

9. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how client relations specialists use troubleshoot:

Worked with Operations Manager to troubleshoot all FedEx shipping issues.
Download,deploy, and troubleshoot credit card terminals.

10. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how client relations specialists use external clients:

Demonstrated ability to create strong loyalty and rapport with external clients, and internal subordinates, peers, and superiors.
Functioned as a liaison between technical members of project teams and external clients.

11. Client Issues

Here's how client relations specialists use client issues:

Resolved escalations for client issues requiring special attention.
Communicated with technical team and other appropriate teams to help resolve client issues and make recommendations for process improvements.

12. Conference Calls

Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.

Here's how client relations specialists use conference calls:

Created and edited letters to clients and arranged conference calls with clients regarding purchases and verification of information.
Communicate with clients via conference calls, written electronic correspondence, and in face-to-face meetings.

13. Client Accounts

Here's how client relations specialists use client accounts:

Post Sales Client Account Management - Responsible for managing every aspect of client accounts and providing excellent service.
Managed and personally assisted multiple high profile client accounts, primarily in the music and entertainment industry.

14. DST

Here's how client relations specialists use dst:

Participated in large effort for DST sub accounting clients by acting as a liaison between the client and other DST groups.
Work as the main contact between DST and the client assisting with our products and services via phone and email contact.

15. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client relations specialists use account management:

Worked directly with the data conversion, accounting, quality control and finance departments to ensure accurate account management.
Account management and retention, direct point of contact with HR department as well as the insured.

5 Client Relations Specialist resume examples

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What skills help Client Relations Specialists find jobs?

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What soft skills should all client relations specialists possess?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Analytical and problem-solving skills
-Strong written and oral communication
-Critical thinking
-Time Management
-Active learning
-Organization and attention to detail

Do you want to know more?

List of client relations specialist skills to add to your resume

The most important skills for a client relations specialist resume and required skills for a client relations specialist to have include:

Client Relations
Customer Service
Data Entry
Client Facing
Inbound Calls
Client Support
Customer Support
Client Inquiries
Troubleshoot
External Clients
Client Issues
Conference Calls
Client Accounts
DST
Account Management
Outbound Calls

Client Expectations
Real Estate
Client Satisfaction
Client Retention
Customer Issues
Schedule Appointments
Lead Management
Customer Inquiries
Problem Resolution
Trade Shows
Customer Complaints
Front Desk
Account Maintenance
Telephone Calls
Customer Accounts
PowerPoint

HR
Client Calls
Hippa
Computer System
Medicaid
Conflict Resolution
Background Checks
Business Relationships
Business Development
HIPAA
Administrative Tasks
Travel Arrangements
Facebook
Client Database
Client Complaints
Professional Relationships

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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