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Working as a Client Relationship Manager

Client relationship managers build and maintain good relationships with clients by addressing their complaints and concerns. They create sales plans to generate revenue and advise clients on creating profitable processes. They also schedule regular meetings with customers to ensure they are satisfied, earning an average sum of $83,000 annually or $40 per hour.

Client relationship managers primarily attend to customers' needs and ensure that they are satisfied with the services they render. They help to safeguard revenue and retain the customers by setting sales and revenue targets and working diligently to meeting them. They also collaborate with internal teams, including sales, engineers, and senior management, to address customers' needs.

Client relationship managers mostly hold a bachelor's degree in business administration, marketing, or a related field. They have proven experience as a client relations manager or relationship manager with a background in customer service. An excellent client relationship manager has the ability to work well with a team and is proficient in MS Office.

There is more than meets the eye when it comes to being a client relationship manager. For example, did you know that they make an average of $40.19 an hour? That's $83,604 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.

What Does a Client Relationship Manager Do

There are certain skills that many client relationship managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, leadership skills and analytical skills.

When it comes to the most important skills required to be a client relationship manager, we found that a lot of resumes listed 14.0% of client relationship managers included customer service, while 13.7% of resumes included client service, and 5.0% of resumes included new clients. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client relationship manager job title. But what industry to start with? Most client relationship managers actually find jobs in the finance and technology industries.

How To Become a Client Relationship Manager

If you're interested in becoming a client relationship manager, one of the first things to consider is how much education you need. We've determined that 58.7% of client relationship managers have a bachelor's degree. In terms of higher education levels, we found that 24.2% of client relationship managers have master's degrees. Even though most client relationship managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a client relationship manager. When we researched the most common majors for a client relationship manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on client relationship manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a client relationship manager. In fact, many client relationship manager jobs require experience in a role such as account manager. Meanwhile, many client relationship managers also have previous career experience in roles such as account executive or project manager.

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Average Salary$83,604
Job Growth Rate5%

Client Relationship Manager Career Paths

Top Careers Before Client Relationship Manager

Top Careers After Client Relationship Manager

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Average Salary for a Client Relationship Manager

Client Relationship Managers in America make an average salary of $83,604 per year or $40 per hour. The top 10 percent makes over $142,000 per year, while the bottom 10 percent under $48,000 per year.
Average Salary
$83,604

Best Paying Cities

City
Average Salary
McLean, VA
Salary Range75k - 155k$109k$108,527
New York, NY
Salary Range73k - 152k$106k$105,575
Beaverton, OR
Salary Range70k - 149k$103k$102,879
Boston, MA
Salary Range69k - 141k$99k$99,369
Seattle, WA
Salary Range67k - 146k$99k$99,189
Teaneck, NJ
Salary Range65k - 135k$94k$93,745
$46k
$155k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Client Relationship 1 Nmls S)
Client Relationship 1 Nmls S)
Us Bank
Us Bank
01/25/2021
01/25/2021
$31,30501/25/2021
$31,305
Client Relationship 1 Nmls S)
Client Relationship 1 Nmls S)
U.S. Bank
U.S. Bank
01/25/2021
01/25/2021
$31,30501/25/2021
$31,305
Relationship Manager-Client Interaction Specialist (Administrative Officer 2)
Relationship Manager-Client Interaction Specialist (Administrative Officer 2)
Commonwealth of Pennsylvania
Commonwealth of Pennsylvania
01/14/2021
01/14/2021
$51,56001/14/2021
$51,560
Advisor Relationship Manager/Client Associate
Advisor Relationship Manager/Client Associate
Robert Half
Robert Half
01/11/2021
01/11/2021
$40,00001/11/2021
$40,000
Client Relationship Manager
Client Relationship Manager
Robert Half
Robert Half
09/25/2020
09/25/2020
$100,00009/25/2020
$100,000
See More Recent Salaries

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Client Relationship Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Client Relationship Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Client Relationship Manager Resume

At Zippia, we went through countless Client Relationship Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Client Relationship Manager Demographics

Gender

female

50.1 %

male

45.9 %

unknown

4.0 %

Ethnicity

White

82.7 %

Hispanic or Latino

8.0 %

Asian

4.0 %

Foreign Languages Spoken

Spanish

41.8 %

French

13.6 %

Russian

7.3 %
See More Demographics

Client Relationship Manager Education

Majors

Business
36.2 %
Finance
10.0 %

Degrees

Bachelors

58.7 %

Masters

24.2 %

Associate

6.8 %

Top Colleges for Client Relationship Managers

1. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

2. University of Wisconsin - Madison

Madison, WI • Public

In-State Tuition
$10,555
Enrollment
30,360

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Georgia

Athens, GA • Public

In-State Tuition
$11,830
Enrollment
29,474

5. Virginia Polytechnic Institute and State University

Blacksburg, VA • Public

In-State Tuition
$13,620
Enrollment
27,730

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Ohio State University

Columbus, OH • Public

In-State Tuition
$10,726
Enrollment
45,769

8. University of Texas at Austin

Austin, TX • Public

In-State Tuition
$10,610
Enrollment
40,329

9. University of Houston

Houston, TX • Public

In-State Tuition
$8,913
Enrollment
37,291

10. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Client Relationship Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.0% of client relationship managers listed customer service on their resume, but soft skills such as customer-service skills and leadership skills are important as well.

Best States For a Client Relationship Manager

Some places are better than others when it comes to starting a career as a client relationship manager. The best states for people in this position are Delaware, New York, Michigan, and Virginia. Client relationship managers make the most in Delaware with an average salary of $108,001. Whereas in New York and Michigan, they would average $103,322 and $102,396, respectively. While client relationship managers would only make an average of $101,828 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Client Relationship Manager Jobs:
1,525
Highest 10% Earn:
$188,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oregon

Total Client Relationship Manager Jobs:
311
Highest 10% Earn:
$186,000
Location Quotient:
1.07
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Client Relationship Manager Jobs:
67
Highest 10% Earn:
$194,000
Location Quotient:
0.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Client Relationship Manager Employers

1. The PNC Financial Services Group
4.9
Avg. Salary: 
$212,702
Client Relationship Managers Hired: 
107+
2. Bank of America
4.8
Avg. Salary: 
$212,733
Client Relationship Managers Hired: 
56+
3. UMB Financial
4.7
Avg. Salary: 
$85,673
Client Relationship Managers Hired: 
37+
4. Kforce
4.5
Avg. Salary: 
$84,433
Client Relationship Managers Hired: 
36+
5. Automatic Data Processing
4.7
Avg. Salary: 
$192,171
Client Relationship Managers Hired: 
32+
6. JPMorgan Chase
4.9
Avg. Salary: 
$212,750
Client Relationship Managers Hired: 
31+
Updated October 2, 2020