Client relationship managers build and maintain good relationships with clients by addressing their complaints and concerns. They create sales plans to generate revenue and advise clients on creating profitable processes. They also schedule regular meetings with customers to ensure they are satisfied, earning an average sum of $83,000 annually or $40 per hour.
Client relationship managers primarily attend to customers' needs and ensure that they are satisfied with the services they render. They help to safeguard revenue and retain the customers by setting sales and revenue targets and working diligently to meeting them. They also collaborate with internal teams, including sales, engineers, and senior management, to address customers' needs.
Client relationship managers mostly hold a bachelor's degree in business administration, marketing, or a related field. They have proven experience as a client relations manager or relationship manager with a background in customer service. An excellent client relationship manager has the ability to work well with a team and is proficient in MS Office.
There is more than meets the eye when it comes to being a client relationship manager. For example, did you know that they make an average of $40.19 an hour? That's $83,604 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.
There are certain skills that many client relationship managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, leadership skills and analytical skills.
When it comes to the most important skills required to be a client relationship manager, we found that a lot of resumes listed 14.0% of client relationship managers included customer service, while 13.7% of resumes included client service, and 5.0% of resumes included new clients. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client relationship manager job title. But what industry to start with? Most client relationship managers actually find jobs in the finance and technology industries.
If you're interested in becoming a client relationship manager, one of the first things to consider is how much education you need. We've determined that 58.7% of client relationship managers have a bachelor's degree. In terms of higher education levels, we found that 24.2% of client relationship managers have master's degrees. Even though most client relationship managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a client relationship manager. When we researched the most common majors for a client relationship manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on client relationship manager resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a client relationship manager. In fact, many client relationship manager jobs require experience in a role such as account manager. Meanwhile, many client relationship managers also have previous career experience in roles such as account executive or project manager.