Client Relationship Manager remote jobs - 2,902 jobs

🤝 What about your team? We are a small but growing team of Customer Success managers who work autonomously, but with a strong sense of team to support and back each other up when needed. We work with key values such as trust, speed, kindness, and assuming good intent. ✨ What will you be doing? Elevate client relationships to new heights by assuming full responsibility for their success, expertly overseeing onboarding, comprehensive training, fostering rapid adoption, helping with questions, and consistently attaining exceptional levels of customer satisfaction. Cultivate and sustain a trusted strategic advisor relationship with clients, proactively spearheading the continuous delivery of value and optimizing their utilization of our products and services for maximum benefit. Maintain a keen awareness of current events and trends within the industry, diligently track and analyze relevant developments, and discern opportunities, potential challenges, and market insights. Leverage this intelligence to inform and enrich customer success strategies and initiatives, ensuring their alignment with the ever-evolving landscape of our sector. Showcase exceptional communication skills to proficiently interact with senior-level management, both within the organization and externally, to cultivate a profound understanding of customer needs. Take proactive ownership of customer success metrics and data management, adhering meticulously to established protocols and guidelines. Ensure the meticulous upkeep of accurate, real-time records, dedicatedly supporting analysis, reporting, and informed decision-making processes. Evaluate the customer journey, identifying key touchpoints and assessing how they are supported, while adopting a consultative approach to assist clients in overcoming challenges and achieving their goals effectively. Analyze C-Sat/NPS surveys, meticulously identifying areas for improvement and providing actionable insights to drive continuous enhancements in customer satisfaction and loyalty. Collaborate closely with the sales and marketing teams to effectively gather customer references, conducting in-depth interviews and leveraging customer success stories to develop compelling case studies that highlight the value and impact of our products and services. 💬 Who are we looking for? You have exceptional written and spoken English You have a minimum of 2+ years of relevant work experience as a customer success manager or relatable experience You have Google Workspace experience You have excellent communication skills You have strong organizational skills You can handle confidential information You have the ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines You are a self-starter, quick learner and highly organized with attention to detail You have the ability to follow up; know what's going on at all times and respond quickly You are flexible, patient, persistent and have a team spirit attitude Bonus Track! You have experience using Salesforce, Asana and Customer Success platforms such as Vitally to manage day to day work 🌟 What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] 🌈 Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning #J-18808-Ljbffr

Prolific is not just another player in the AI space - we are the architects of the human data infrastructure that is reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. Our Strategic Sales and Success team works with most of the world's leading frontier AI model creators on one of their highest priority initiatives. Role As a Strategic Customer Success Manager, you will partner with frontier AI model creators who are making headline news every day, ensuring they achieve breakthrough value through our human data offerings. In this role, you will lead adoption, consumption, development, and value realization as a trusted advisor for AI research, program management, and business stakeholders. You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy while collaborating with your counterparts on Prolific's Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams. What you'll bring to the role 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners) Fundamental understanding of AI, machine learning, LLM's or similar concepts-enough to speak credibly about research use cases and value levers Experience with cross-functional internal orchestration, success planning, and forecasting Desire to make a huge impact on a quickly-growing business as it evolves What you'll be doing in the role Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks Serving as a trusted advisor-translating research and business objectives into actionable strategies for Prolific's platform and services to achieve Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows Spending time with coworkers in our San Francisco office and with customers at their offices Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation-one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. #J-18808-Ljbffr

A cybersecurity firm is seeking a Customer Success Manager to ensure customer satisfaction and drive the adoption of its flagship product, NodeZero. The ideal candidate should have 3+ years of experience in a customer-facing role within a SaaS or cybersecurity environment, strong cybersecurity knowledge, and excellent communication skills. This position is fully remote and offers numerous perks, including competitive compensation and equity options. #J-18808-Ljbffr

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer‑led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long‑term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post‑sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net‑new enterprise customers, ensuring a smooth transition to incident.io while delivering in‑depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross‑sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship‑building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem‑solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast‑paced start‑up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k #J-18808-Ljbffr

We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market. 📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day. 💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste. 💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023. 💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity. About the role You'll transform grassroots enthusiasm into thriving team and enterprise accounts. This means owning the full customer lifecycle for a dynamic portfolio from fast-growing startups to large enterprises, ensuring every customer realizes the transformative value of AI-powered content creation. You'll be part architect, part educator, part detective-identifying expansion opportunities hidden in usage data, orchestrating seamless hand-offs with Sales, and designing programs that scale. This isn't your typical CSM role. You'll own customer health, gross retention, and net dollar retention, designing onboardings and training programs that create Gamma champions. You'll navigate complex stakeholder relationships, conduct executive business reviews that quantify impact, and partner with Sales to convert high-potential accounts. You'll also experiment with AI-powered workflows that make Customer Success itself more efficient while building playbooks and one-to-many programs that serve our growing base. Our team has a strong in‑office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do Own customer health, gross retention rate, and net dollar retention, focusing on preventing churn before it happens Design and lead onboardings and training programs for new customers, ensuring successful deployment, product adoption, and creating Gamma champions Create playbooks for common customer journeys and develop one‑to‑many programs that efficiently serve our growing customer base Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows Partner with Sales to convert high‑potential accounts and maintain ownership of the customer relationship post‑sale Channel customer feedback to Product and Design teams on features and use cases that unlock enterprise value What you'll bring 5+ years of B2B SaaS experience in Customer Success, Account Management, or similar customer‑facing roles with a strong track record or meeting or exceeding goals through strong program‑level execution Start‑up experience, preferably at PLG companies managing the transition from self‑serve to sales‑assisted Proven ability to manage both high‑touch strategic accounts and scaled customer programs Track record operating with resourcefulness and agility, using a strong growth mindset to learn and turn constraints into solutions-all while navigating the ambiguity inherent in high‑growth environments Data‑driven thinking with focus on impacting key metrics Comfortable discussing technical concepts like APIs and SSO with key stakeholders Active AI user who experiments with new tools and can articulate AI best practices to customers Ability to context‑switch between executive communications and hands‑on user training SQL knowledge or familiarity with data analysis (Nice to have) Background in design or design software (Nice to have) Track record of building CS operations from scratch (Nice to have) Compensation range Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people. We believe Gamma's storytelling platform will make people happier at work. Let's be real: no one likes building decks. And yet, they're a necessary part of work life. We're on a mission to free orgs from the drudgery of deck building, while dialing up the magic of storytelling and turning dread into delight. We care deeply about our customers' success. If we don't think they'll get real ROI from Gamma, we won't sell it to them. Customer success drives all of what we do - from our first interaction with them, to their umpteenth renewal. We aim to help our customers win the next pitch, land the compelling case, drive employee satisfaction, and let storytelling reign. Our tiny team has massive impact and reach 1 million 6 million AI images generated daily 1 trillion LLM tokens processed per month … all driven by customer value. Life at Gamma You get energy from small teams doing big things. You love when design, code, and storytelling overlap. You default to action, even when the answer isn't clear yet. You value details, but know when to ship and move on. You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn. You believe AI should amplify creativity, not replace it. You know kindness and intensity are not opposites. You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen. Who we are Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday. We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting. Here's a bit about what it's like to work here, from people on the inside: “quirky, inspiring, fun, a little wild in the best way” “You can have an idea and just run with it.” “Everyone's talented and humble - the mix keeps you sharp.” “We ship cool stuff, learn a ton, and laugh a lot doing it.” Meet the team We're a team of dreamers and doers building in beautiful San Francisco 🌉 We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you! #J-18808-Ljbffr

A leading ERP software provider in San Francisco is looking for a passionate individual to join their Customer Success Team. The role is hybrid, requiring Spanish fluency and 1-2 years of sales experience. Responsibilities include analyzing clients' business operations, maintaining relationships, and driving software adoption. The position offers a competitive salary, attractive benefits, and a lively work culture focused on independence and personal growth. #J-18808-Ljbffr

Who We Are MobileAction, an official partner of Apple, is the industry's premier SaaS mobile user acquisition platform. From the company's automated smart-bidding system that optimizes Apple Search Ads campaigns to competitive benchmarking for ASO, ad creatives, SDKs, and market intelligence, MobileAction's products enable its customers to make the right business decisions and unleash their company's true growth potential. Founded in 2013 and headquartered in San Francisco, MobileAction has 10+ offices worldwide and serves 1000+ SaaS clients. About the Role As a Customer Success Manager at MobileAction you will be responsible for a defined set of customers and will be accountable for driving the adoption, engagement, renewal, and growth of the MobileAction and SearchAds platforms. You will leverage digital tools to engage customers and understand their workflow, pain points, and how we can help to drive their business value. Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. You'll collaborate closely with our internal teams to support throughout the entire customer journey, from onboarding to ongoing training and beyond. Your passion for delivering exceptional customer service and deep understanding of our products' value will be the keys to driving growth for our clients. You'll identify new opportunities to maximize revenue and help our clients achieve their most ambitious goals. The ideal candidate will have great relationship building skills, prior experience in SaaS and specifically in the mobile industry, be analytical and detail-oriented, and most importantly, execute a consultative approach to addressing client needs. Success in role will be measured by key customer success metrics including customer churn, engagement, marketing spend, and renewals. What You'll Do Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms. Passion to be a strategic expert on mobile insights, app store optimization, and much more. Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside. Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth. Build up the client's confidence and overall adoption of our platform with digital tools and programs over time. Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering. Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry. What You'll Bring 2-3 years of experience in Customer Success, client-facing consulting, or analyst roles within B2B SaaS or Mobile App Marketing environments. Solid knowledge of Apple Search Ads and Google Ads ecosystems, including campaign setup and management. Strong presentation and communication skills, with a proven ability to build, manage, and nurture long-term customer relationships while handling multiple priorities. Knowledge of CRM tools (Hubspot), Product Analytics (Full Story, Mixpanel), and data analysis software (Microsoft Excel, Tableau, etc.). Very strong account management and relationship‑building skills. Ability to work effectively in a fully remote environment. Mobile Action is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability. #J-18808-Ljbffr

Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by serial entrepreneurs with exits to Fortune 500 companies (including Paypal), Field Materials has partnered with prominent VC funds in Silicon Valley to build a world class team with a bold vision to become the commerce and financial technology backbone of construction. This is a unique opportunity to join at the ground level an industry transforming company. Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with above-market-rate compensation, premier benefits, and generous stock options. We're looking for a Customer Success Manager to join our 50-person team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream. Key Responsibilities Manage 8-10 concurrent customer implementations. Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated. Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows. Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices. About you You're excited about startups, software, and AI You enjoy tinkering with software, hacking, and debugging software issues You have great interpersonal and writing skills You have empathy for customers and you are a good listener You like to teach, coach, and consult What we look for 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager. Good understanding of general ledger principles in accounting Understanding of computer networking and security principles Strong understanding of project accounting workflows. Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics Ability to communicate customer requests and product issues to engineers Benefits Flexible time off 401k with match Equity awards Medical, dental, and vision insurance for you and your family Gym reimbursement Annual personal development fund Swanky new work laptop Regular offsites at fun locations #J-18808-Ljbffr

Customer Success Manager - US Remote (West Coast) About RudderStack At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. Weare looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way. RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code. We're backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Crate + Barrel, Acorns, PrizePicks, and Cars.com. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product. About the role We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in 2025 and beyond. In this role, you'll ensure the success of our largest and most strategic clients. You'll build strong, trusted relationships, become an expert advisor, and drive exceptional value realization for their organizations. You will also have an opportunity to shape the future of Customer Success at RudderStack. *Our roles are remote first, and can be based anywhere (#LI-Remote), with a preference for the West Coast or Pacific Time Zone. What you'll do Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack. Be responsible for rapidly understanding each customer's business requirements and driving them to realize quick time-to-value from their investment in RudderStack. Own the customer lifecycle for a portfolio of assigned accounts, from onboarding and implementation to ongoing success and growth. Enable customers to become AI first and AI ready through RudderStack's AI product initiatives. Develop and deliver engaging customer presentations and training sessions helping the customer to understand ways to leverage RudderStack and additional impact of their customer data. Conduct monthly or quarterly account and product and business reviews, with a focus on driving toward the next best use case Proactively identify opportunities for increased product adoption and drive account expansion. Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention. Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value. Qualifications 3-5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts. Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc). Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise. Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies. Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical). Experience working in a fast-paced, high-growth environment. Bonus: Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence This role offers $130,000-$160,000 in On-Target Earnings (OTE), along with stock options and a comprehensive benefits package. Actual compensation will depend on your skills, experience, and qualifications. #J-18808-Ljbffr

About the Company We're a team of passionate gamers and advertising innovators united by a shared vision: transforming how brands authentically connect with the world's most engaged audiences. As the global leader in intrinsic in‑game advertising, Frameplay is revolutionizing the intersection of gaming and marketing. We create seamless advertising experiences that enhance rather than disrupt gameplay, delivering measurable results for brands while respecting the gaming community we're part of and keeping gamers engaged with their favorite games! Based in the Bay Area, California, with remote‑friendly opportunities worldwide, you'll have the opportunity to shape an emerging industry while working with breakthrough technologies in gaming and AdTech. We're committed to fostering both professional growth and personal development, offering the chance to innovate alongside industry experts who are defining the standards for in‑game advertising. About the Role As a Client Partner at Frameplay, you'll be at the forefront of redefining how brands connect with gamers through authentic, immersive in‑game experiences. You'll manage a portfolio of agency and brand partners - from initial outreach to campaign activation - helping them understand the power of Frameplay's technology and the impact of native in‑game placements. This is a high‑visibility, high‑growth role for someone who thrives at the intersection of media strategy and technology. You'll collaborate closely with our product, tech, and operations teams to bring campaigns to life, delivering measurable results for clients and meaningful experiences for players. Whether you're building new relationships or growing existing ones, your work will directly shape how the world's most innovative brands show up in gaming. Role Responsibilities Manage the full sales cycle from prospecting, pitching, and proposal creation to negotiation and close, focusing on both agency and brand‑direct opportunities. Serve as the primary contact for clients, ensuring smooth campaign delivery and high satisfaction throughout the partnership lifecycle. Build and maintain strong relationships with key agency teams and decision‑makers across media, strategy, and innovation. Translate client goals into actionable in‑game solutions, collaborating with internal teams to deliver exceptional creative and performance outcomes. Represent Frameplay at client meetings, industry events, and conferences to drive visibility and evangelize intrinsic in‑game advertising. Maintain an accurate pipeline and forecasting discipline using CRM tools (Salesforce experience a plus). Contribute to the ongoing evolution of Frameplay's go‑to‑market strategy through feedback, insight sharing, and collaboration with leadership. Your Skills and Experience 3+ years of experience in advertising, media sales, or account management (gaming or digital media preferred). Proven success managing client relationships and driving revenue through consultative, solution‑oriented selling. Excellent communication and presentation skills - comfortable engaging C‑level decision‑makers and cross‑functional stakeholders. A self‑starter who is detail‑oriented, organized, and thrives in a fast‑moving, collaborative environment. Genuine curiosity and passion for gaming, innovation, and new media formats. Ability to work within a highly collaborative, dynamic environment. Preferred Additional Qualifications Gaming background Ad Tech background Agency side experience Benefits/Reasons to work at Frameplay Receive a competitive salary, and attractive benefits package Be a thought leader and advocate for the partners we work with and the in‑game ads ecosystem Make your mark on a quickly evolving industry, in which Frameplay is leading the charge Join a progressive, open‑minded company Work in the games‑tech industry, one of the fastest growing in all of tech! This position is a Remote position, and we will consider applicants in the Eastern (EST), Central (CST) and West (PST) Time Zones. We honor pay transparency, and the base compensation range for this position is $100,000 - $150,000 plus commissions, a suite of employee benefits, paid time off, and a 401(k) plan. Actual compensation will vary based on qualifications, level, experience, and location. Frameplay is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations, we can help ensure you have a comfortable and positive interview experience, please let us know. #J-18808-Ljbffr

A leading AI solutions firm in Palo Alto is seeking a Solutions Architect to ensure customer success in AI observability initiatives. The role involves technical onboarding, providing expert guidance, and enhancing customer relationships to maximize value from the firm's innovative solutions. Ideal candidates have 5+ years in relevant fields and strong communication and project management skills. This position offers competitive compensation, a hybrid work model, and notable benefits. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

Teak is building better experiences for people attending live events and booking travel. Our easy-to-embed, full-service solutions enable businesses in live events, sports, endurance racing, bookings, and destinations to increase revenue while offering consumers greater flexibility and confidence at checkout. We have served over 12 million consumers and surpassed $1 billion in experiences enhanced through our platform. Our business is growing quickly and is profitable. We're a fully remote, fast-moving, high-impact team that thrives on solving hard problems. Every role here is mission‑critical, and every person has the opportunity to shape the future of our company. Role Summary Teak is seeking a strategic and relationship‑driven Senior Customer Success Manager to lead a portfolio of high‑value customer accounts across ticketing, registrations, bookings, and live events. This role is responsible for ensuring customers are successfully activated, continuously realizing measurable value, and achieving long‑term growth through partnership with Teak. You will act as a trusted advisor and strategic partner to executive stakeholders, driving adoption, optimization, and commercial outcomes. You'll lead strategic account planning, influence cross‑functional initiatives, and help shape how Teak delivers success at scale. This is a high‑impact, senior role suited for a consultative CSM who thrives at the intersection of strategy, relationships, and execution excellence. Core Responsibilities Customer Activation & Value Attainment: Oversee activation plans for complex enterprise accounts; ensure measurable outcomes and time‑to‑value. Customer Retention & Expansion: Own retention strategy and partner with Sales to identify and advance expansion opportunities. Optimization Facilitation: Lead business reviews leveraging performance data; collaborate with CX, Optimization and Product teams to drive impact. Customer Renewals: Forecast and manage renewals for assigned portfolio; proactively mitigate risk and strengthen long‑term partnerships. Customer Health (NPS): Monitor health metrics, conduct executive check‑ins, and implement improvement plans. Coverage & QBRs: Ensure multi‑threaded coverage; lead structured QBRs that reinforce alignment and ROI. Cross‑Functional Leadership: Influence internal stakeholders (Product, Sales, Finance, Enablement) with actionable insights and advocacy. Success Metrics / KPIs Activation & Time‑To‑Value: Enterprise customers activated per plan and achieving value milestones Retention & Satisfaction: Gross & Net Revenue Retention, Renewal Rate, and NPS improvement Optimization Facilitation: Regular, data‑driven recommendations introduced, supported, and adopted in partnership with the Optimization team Strategic Coverage: 100% of accounts with executive + operational engagement Expansion Influence: Documented expansion opportunities surfaced and advanced with Sales Internal Leadership: Consistent, high‑impact voice‑of‑customer feedback to Product & Leadership Role Requirements 8+ years in Customer Success, Account Management, or Strategic Partnerships, ideally in SaaS, payments, ticketing, or registration platforms Proven success managing enterprise or strategic portfolios with complex commercial and operational requirements Deep understanding of customer lifecycle strategy - from activation to expansion - with measurable results Strong executive presence; skilled at facilitating strategic reviews, roadmap sessions, and executive communications Experience collaborating with cross‑functional teams to influence go‑to‑market priorities Analytical and data‑driven, able to translate insights into business recommendations. Comfortable identifying expansion signals and collaborating with Sales to grow strategic accounts. Familiarity with frameworks such as Miller Heiman LAMP High degree of ownership, resourcefulness, and composure in a fast‑growth, evolving environment. This is a remote position. Travel to Teak Hubs in Phoenix, San Francisco, Denver, Los Angeles, Austin, or Chicago may be required. Why Join Teak? Fully Remote Working Environment Competitive Salary and Equity Opportunities Unlimited Paid Time‑off Medical, Dental, and Vision Benefits Annual Bonus Program 401k Matching $100/month for Event Ticket Purchase Company‑Sponsored Events #J-18808-Ljbffr

A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts. #J-18808-Ljbffr

A leading ERP software company in San Francisco is seeking a Customer Success Manager who is fluent in French. This hybrid role involves developing client relationships, conducting software demonstrations, and helping customers leverage the software for their business needs. Ideal candidates should have a Bachelor's degree and proficiency in G-Suite applications. The position offers a competitive salary ranging from $50,000 to $90,000 OTE, along with various benefits and professional development opportunities. #J-18808-Ljbffr

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

Whether you are working in a Pharmacy, a seasoned healthcare sales expert, or aspiring to break into the Medical Sales industry, Healthcare Marketing Group, LLC provides an excellent opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seeking Pharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers Requirements What you need to qualify: Pharmaceutical/medical sales experience is preferred but not required Sales skills with a proven track record Exceptional interpersonal skills (building strong relationships) Excellent verbal and written communication skills Ability to work independently to oversee accounts and increase revenue Reliable transportation (this position is partially remote and you will be visiting medical professionals in your area) *We are currently hiring Pharmacy Relationship Managers in the San Antonio metropolitan area. Please only apply to one city; your desired territories will be discussed during the interview. Benefits Training and compensation: We include comprehensive training and ongoing coaching Monthly Bonuses Great Commission!

A leading technology company is seeking a Renewals Manager to join its Customer Success team in San Francisco, focusing on customer renewals within the commercial segment. The ideal candidate should have over 3 years of experience in renewals or customer success in a SaaS environment, demonstrating strong negotiation skills and the ability to build effective customer relationships. The role includes managing renewal processes, analyzing data to mitigate churn, and collaborating across teams to ensure successful outcomes. Remote work is available. #J-18808-Ljbffr

A leading agricultural technology firm is seeking a Senior Account Manager to scale and grow relationships with Retail and Food Service buyers. The role offers the chance to leverage a national network and technology platform to enhance sales, with opportunities for steady income and equity. Ideal candidates will have 3-10 years of experience in sales and established relationships in the industry, alongside a collaborative mindset and passion for innovation. This position is remote and will be based in California. #J-18808-Ljbffr