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Become A Client Representative

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Working As A Client Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $52,000

    Average Salary

What Does A Client Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Client Representative?

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Client Representative Jobs

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Client Representative Career Paths

Client Representative
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Sales Manager Store Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Specialist Team Leader Store Manager
District Sales Manager
7 Yearsyrs
Specialist Team Leader Account Manager
Business Development Manager
9 Yearsyrs
Consultant Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Consultant Manager Account Manager
Marketing Manager
5 Yearsyrs
Consultant Manager Office Manager
Business Office Manager
7 Yearsyrs
Executive Assistant Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Executive Assistant Office Manager
Administrative Manager
6 Yearsyrs
Executive Assistant Administrator Assistant Manager
Center Manager
6 Yearsyrs
Sales Specialist Store Manager General Manager
Territory Manager
7 Yearsyrs
Sales Specialist Assistant Store Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Sales Specialist Territory Manager Regional Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Billing Specialist Accountant Operations Manager
Client Services Manager
7 Yearsyrs
Billing Specialist Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Billing Specialist Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Accounts Receivable Specialist Accountant Owner/Operator
Sales Account Manager
6 Yearsyrs
Accounts Receivable Specialist Senior Customer Service Representative
Senior Representative
5 Yearsyrs
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Do you work as a Client Representative?

Help others decide if this is a good career for them

Average Length of Employment
Client Liaison 2.8 years
Representative 2.2 years
Top Careers Before Client Representative
Cashier 6.9%
Internship 5.8%
Teller 3.2%
Supervisor 3.0%
Server 2.9%
Manager 2.6%
Top Careers After Client Representative
Cashier 4.3%
Consultant 3.7%
Specialist 3.6%
Manager 3.4%
Internship 2.7%

Do you work as a Client Representative?

Client Representative Demographics

Gender

Female

52.2%

Male

34.7%

Unknown

13.1%
Ethnicity

White

60.0%

Hispanic or Latino

17.9%

Black or African American

11.4%

Asian

7.3%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

56.8%

French

6.8%

Arabic

5.5%

Hindi

4.8%

Mandarin

4.8%

Chinese

3.4%

Portuguese

2.7%

German

2.7%

Japanese

2.1%

Gujarati

1.4%

Korean

1.4%

Italian

1.4%

Urdu

1.4%

Georgian

0.7%

Dari

0.7%

Armenian

0.7%

Russian

0.7%

Thai

0.7%

Carrier

0.7%

Tagalog

0.7%
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Client Representative Education

Schools

University of Phoenix

24.8%

Universidad De Puerto Rico - Rio Piedras Campus

8.4%

Strayer University

6.1%

Georgia State University

5.6%

Arizona State University

4.5%

University of North Texas

3.9%

University of North Carolina at Greensboro

3.6%

Michigan State University

3.6%

Ashford University

3.6%

Kennesaw State University

3.6%

American InterContinental University

3.6%

University of Wisconsin - Milwaukee

3.6%

New York University

3.3%

Texas State University

3.3%

University of Iowa

3.3%

University of Connecticut

3.3%

J Sargeant Reynolds Community College

3.1%

Kaplan University

3.1%

The Academy

2.8%

University of Texas at Arlington

2.8%
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Majors

Business

33.4%

Finance

6.4%

Accounting

6.3%

Communication

6.1%

Marketing

5.4%

Psychology

5.4%

Health Care Administration

4.9%

Management

4.7%

Criminal Justice

4.6%

Medical Assisting Services

2.3%

Education

2.3%

English

2.3%

General Studies

2.2%

Human Resources Management

2.1%

Sociology

2.1%

Nursing

2.0%

Liberal Arts

2.0%

Computer Science

1.9%

Law

1.9%

Economics

1.8%
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Degrees

Bachelors

43.6%

Other

23.7%

Masters

13.6%

Associate

11.7%

Certificate

4.0%

Diploma

1.8%

Doctorate

1.5%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$52,000
View Detailed Salary Report
$32,000
Min 10%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$86,000
Max 90%
Best Paying Company
Aricent
Highest Paying City
San Francisco, CA
Highest Paying State
New Jersey
Avg Experience Level
2.7 years
How much does a Client Representative make at top companies?
The national average salary for a Client Representative in the United States is $52,805 per year or $25 per hour. Those in the bottom 10 percent make under $32,000 a year, and the top 10 percent make over $86,000.

Real Client Representative Salaries

Job Title Company Location Start Date Salary
Client Representative Aricent Us Inc. San Jose, CA Jun 20, 2016 $164,500
Client Representative-New Business Aricent Us Inc. San Jose, CA Jan 12, 2016 $154,000
Client Representative-Microsoft, Software Segment Aricent Us Inc. Bellevue, WA Jun 13, 2016 $132,000
Senior Client Representative IBM Corporation Chicago, IL Aug 01, 2013 $79,884 -
$158,580
Territory Client Representative IBM Corporation New York, NY Oct 01, 2009 $77,548 -
$101,000
Client Representative (Engineer) Arete, Inc. Pennington, NJ Jun 13, 2014 $66,477
Client Representative Marsh USA Inc. New York, NY May 16, 2016 $55,973 -
$75,000
Client Representative (Engineer) Arete, Inc. Pennington, NJ Jun 13, 2011 $54,309
Client Representative Tennis Advisors, LLC Washington, DC Sep 17, 2011 $50,128
Client Representative Sports Media Advisors, LLC Washington, DC Sep 29, 2011 $50,128
Client Representative (Logistics) Cal Import Global Logistics Inc. Torrance, CA Jun 22, 2011 $49,920
Client Representative (Logistics) Cal Import Global Logistics Inc. Torrance, CA Jun 23, 2011 $49,920

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Top Skills for A Client Representative

  1. New Clients
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Located new clients and contracting new facilities while providing exceptional customer service and solid customer relationships.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Prepared written and oral reports, provided feedback from office visits, telephone calls, and other related matters.
  • Developed new accounts increasing revenues 80% through salesmanship and quality workmanship
  • Provided support to Marketing and Account Executives by preparing renewal applications and submitting policy information to insurance companies.

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Top 10 Best States for Client Representatives

  1. Rhode Island
  2. North Dakota
  3. Minnesota
  4. Iowa
  5. Massachusetts
  6. Wisconsin
  7. New Hampshire
  8. Wyoming
  9. Vermont
  10. Connecticut
  • (309 jobs)
  • (290 jobs)
  • (1,645 jobs)
  • (1,115 jobs)
  • (1,725 jobs)
  • (1,390 jobs)
  • (462 jobs)
  • (204 jobs)
  • (186 jobs)
  • (607 jobs)

Top Client Representative Employers

Jobs From Top Client Representative Employers

Client Representative Videos

A Day in the Life: Call Center Agent

A Day in the Life of a Financial Advisor

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