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The differences between client representatives and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client representative, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a client representative has an average salary of $41,785, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a client representative include customer service, phone calls and client accounts. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Client Representative | Customer Service Administrative Assistant | |
| Yearly salary | $41,785 | $33,741 |
| Hourly rate | $20.09 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 238,735 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Client representatives and customer service administrative assistants have different pay scales, as shown below.
| Client Representative | Customer Service Administrative Assistant | |
| Average salary | $41,785 | $33,741 |
| Salary range | Between $28,000 And $60,000 | Between $28,000 And $40,000 |
| Highest paying City | New York, NY | Everett, WA |
| Highest paying state | New York | Washington |
| Best paying company | IBM | Uline |
| Best paying industry | Technology | Finance |
There are a few differences between a client representative and a customer service administrative assistant in terms of educational background:
| Client Representative | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between client representatives' and customer service administrative assistants' demographics:
| Client Representative | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |