Some of the skills we found on client representative resumes included "customer service," "communication," and "client service." We have detailed the most important client representative responsibilities below. The most important skills for a client representative to have in this position are communication skills. In this excerpt that we gathered from a client representative resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a client representative in order to "work independently on high complex issues; provide communications to clients updating them on research efforts and resolutions. " Another trait important for fulfilling client representative duties is computer skills. According to a client representative resume, "customer service representatives must be adept at using computers. ." Here's an example of how client representatives are able to utilize computer skills: "perform data entry on a computer during phone conversations. " Customer-service skills is also an important skill for client representatives to have. This example of how client representatives use this skill comes from a client representative resume, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "answer a high volume of incoming calls from customers to schedule appointments. " In order for certain client representative responsibilities to be completed, the job requires the skill "interpersonal skills." According to a client representative resume, "representatives should be able to create positive interactions with customers." As an example, this snippet was taken directly from a resume about how this skill applies: "leverage strong interpersonal skills and product knowledge to execute daily email service request from various clients. " As part of the client representative description, you might find that one of the skills that might be helpful to the job is "listening skills." A client representative resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "communicated and assisted clients with complex issues until appropriate resolution was obtained. " While "patience" is listed last on this skills list, don't underestimate its importance to client representative responsibilities. The skill is described by this resume snippet, "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is an example of how this skill is used, "obtained medical records and patient's reports to file in patience chart using adobe and orto pad software. "
See the full list of client representative skills.
Before becoming a client representative, 60.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.8% client representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most client representatives have a college degree. But about one out of every seven client representatives didn't attend college at all.
Those client representatives who do attend college, typically earn either a business degree or a communication degree. Less commonly earned degrees for client representatives include a accounting degree or a finance degree.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a client representative. We've found that most client representative resumes include experience from Fidelity Investments, First Merchants, and The Bank of New York Mellon. Of recent, Fidelity Investments had 30 positions open for client representatives. Meanwhile, there are 29 job openings at First Merchants and 17 at The Bank of New York Mellon.
If you're interested in companies where client representatives make the most money, you'll want to apply for positions at VMware, Fidelity Investments, and Brown Brothers Harriman & Co. We found that at VMware, the average client representative salary is $101,500. Whereas at Fidelity Investments, client representatives earn roughly $97,242. And at Brown Brothers Harriman & Co., they make an average salary of $96,752.
View more details on client representative salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Church Of Jesus Christ Lds, Fidelity Investments, and Bank of America. These three companies have hired a significant number of client representatives from these institutions.
For the most part, client representatives make their living in the finance and professional industries. Client representatives tend to make the most in the technology industry with an average salary of $72,387. The client representative annual salary in the insurance and finance industries generally make $66,147 and $62,048 respectively. Additionally, client representatives who work in the technology industry make 47.2% more than client representatives in the agriculture Industry.