Client service associate vs customer care associate

The differences between client service associates and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a customer care associate. Additionally, a client service associate has an average salary of $46,874, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a customer care associate are customer care, patients, and customer service.

Client service associate vs customer care associate overview

	Client Service Associate	Customer Care Associate
Yearly salary	$46,874	$33,115
Hourly rate	$22.54	$15.92
Growth rate	-4%	-4%
Number of jobs	192,048	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a client service associate do?

Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Client service associate vs customer care associate salary

Client service associates and customer care associates have different pay scales, as shown below.

	Client Service Associate	Customer Care Associate
Average salary	$46,874	$33,115
Salary range	Between $29,000 And $74,000	Between $24,000 And $43,000
Highest paying City	Greenwich, CT	San Diego, CA
Highest paying state	Connecticut	California
Best paying company	Cambridge Associates	Centennial Bank
Best paying industry	Finance	Insurance

Differences between client service associate and customer care associate education

There are a few differences between a client service associate and a customer care associate in terms of educational background:

	Client Service Associate	Customer Care Associate
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Client service associate vs customer care associate demographics

Here are the differences between client service associates' and customer care associates' demographics:

	Client Service Associate	Customer Care Associate
Average age	40	40
Gender ratio	Male, 33.4% Female, 66.6%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client service associate and customer care associate duties and responsibilities

Client service associate example responsibilities.

Interview, select and manage resources to ensure operations meet SLA standards, delivery schedules and budgetary constraints.
Manage: post cards about 30-50 per day to clients - manage daily medical billing for Medicare and Medicaid patients.
Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
Clean windows and empty trash receptacles.
Experience utilizing the Salesforce software, troubleshooting Salesforce issues.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Client service associate vs customer care associate skills

Common client service associate skills

Client Service, 13%
Customer Service, 12%
Client Relationships, 5%
Exceptional Client, 4%
Cash Management, 3%
Securities, 3%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Client Service Associate
Client Service Associate vs Customer Care Associate

Updated January 8, 2025

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