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The differences between client service associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a customer service associate. Additionally, a client service associate has an average salary of $46,874, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Client Service Associate | Customer Service Associate | |
| Yearly salary | $46,874 | $31,709 |
| Hourly rate | $22.54 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,048 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Client service associates and customer service associates have different pay scales, as shown below.
| Client Service Associate | Customer Service Associate | |
| Average salary | $46,874 | $31,709 |
| Salary range | Between $29,000 And $74,000 | Between $24,000 And $40,000 |
| Highest paying City | Greenwich, CT | Richmond, CA |
| Highest paying state | Connecticut | California |
| Best paying company | Cambridge Associates | Fidelity Investments |
| Best paying industry | Finance | Finance |
There are a few differences between a client service associate and a customer service associate in terms of educational background:
| Client Service Associate | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service associates' and customer service associates' demographics:
| Client Service Associate | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |