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The differences between client service associates and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a customer service specialist. Additionally, a client service associate has an average salary of $46,874, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Client Service Associate | Customer Service Specialist | |
| Yearly salary | $46,874 | $33,238 |
| Hourly rate | $22.54 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,048 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Client service associates and customer service specialists have different pay scales, as shown below.
| Client Service Associate | Customer Service Specialist | |
| Average salary | $46,874 | $33,238 |
| Salary range | Between $29,000 And $74,000 | Between $26,000 And $42,000 |
| Highest paying City | Greenwich, CT | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Cambridge Associates | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a client service associate and a customer service specialist in terms of educational background:
| Client Service Associate | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service associates' and customer service specialists' demographics:
| Client Service Associate | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |