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Client service coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Client service coordinator example skills
Below we've compiled a list of the most critical client service coordinator skills. We ranked the top skills for client service coordinators based on the percentage of resumes they appeared on. For example, 25.1% of client service coordinator resumes contained pet as a skill. Continue reading to find out what skills a client service coordinator needs to be successful in the workplace.

15 client service coordinator skills for your resume and career

1. PET

Here's how client service coordinators use pet:
  • Greeted and checked clients in upon arrival and received all required personal information including pet symptoms and pertinent information.
  • Assist incoming clients by obtaining required documentation and entering all pet information and medical history into computer system.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client service coordinators use customer service:
  • Designed and implemented the temporary staffing model used across Reed Exhibitions B2B events delivering best-in-class customer service to attendees and exhibitors.
  • Present exemplary customer services including customer needs assessment, meeting quality standards of service, and evaluation of customer satisfaction;.

3. Good Communication

Here's how client service coordinators use good communication:
  • Assist management in planning and creating strategies and activities for the purpose of ensuring good communication and information flow to clients.
  • Use good communications skills for conference calls with clients and Client Service Associates to explain comparability plans.

4. Client Service

Here's how client service coordinators use client service:
  • Implement and develop computer-generated forms that streamlined procedures and instructions on specific aspects of client services and administrative support team.
  • Provided general administrative support to the General Manager, Business Development Manager, and Client Services Manager.

5. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how client service coordinators use administrative functions:
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures, Conduct administrative functions as necessary
  • Perform all administrative functions including budgeting and cash management.

6. Preventative Care

As the name suggests, preventative care is health care that may prevent any disease, injury, or illness. It focuses on prevention rather than treating a condition after it has become severe. The objective behind preventive care is to help individuals maintain health. Some examples can include doctor visits like annual physicals, dental cleanings, immunizations, contraception, allergy medications etc. It is, in fact, a major contributor to lowering health care costs by preventing or treating issues before they become acute.

Here's how client service coordinators use preventative care:
  • Inputted all previous preventative care and documents into computer along with handling marketing materials.
  • Educated clients on preventative care and vaccination protocol.

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7. Retail Products

Retail products are products purchased in somewhat larger quantities to be resolved in smaller quantities. It is products packaged for consumption, distributed, and sold at retail price.

Here's how client service coordinators use retail products:
  • Assisted outgoing clients by dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Assist incoming and outgoing clients by completing proper documentation, selling retail products and completing paperwork.

8. CSC

CSC known as "Card Security Code" is the three-digit code embossed at the back of a credit card. The CSC was developed as a security feature to support transactions where a card was not present or when cardholders cannot manually enter their PIN. This is to reduce credit card fraud.

Here's how client service coordinators use csc:
  • Exceeded CSC monthly goals set to assess and refer clients with a given time frame.
  • Managed and maintained work schedule for 5 CSC to insure adequate front desk/lobby coverage.

9. Hospital Services

Hospital Services make up the core service offerings and resources of a hospital for inpatient and outpatient care. While their services differ based on their mission, most will provide emergency services together with a department for medical and surgery. Some will also have a clinical department to research specific diseases.

Here's how client service coordinators use hospital services:
  • Educate clients about preventive care, hospital procedures, prescription instructions, Optimum Wellness Plans, and hospital services.
  • Lead the Cycle of Service for the veterinary medical team, actively recruiting new clients by promoting hospital services.

10. Reservations

Here's how client service coordinators use reservations:
  • Prepared appropriate arrangements, such as coordinating catering for meals/making meal reservations.
  • Booked and monitored domestic/international car reservations and assisted with travel arrangements.

11. Work Ethic

Here's how client service coordinators use work ethic:
  • Demonstrated a strong teamwork and a high level of work ethic and integrity.
  • Maintain a positive work ethic daily.

12. Flyers

Here's how client service coordinators use flyers:
  • Developed and communicated promotional flyers and event updates for wellness events.
  • Marketed and distributed flyers and information.

13. Client Facing

Here's how client service coordinators use client facing:
  • Contacted clients via client facing or telephone to obtain required information for application completion.
  • Dedicated client facing role supporting Key National Accounts pharmacy benefit programs.

14. Patients

Here's how client service coordinators use patients:
  • Managed all patient databases and coordinated communication with local physicians and acted as liaison between patients and medical support staff.
  • Consulted and provided image recovery assistance to cancer patients undergoing chemotherapy/radiation therapy.

15. Coordinators

Here's how client service coordinators use coordinators:
  • Collaborated with supervisors, service coordinators, and accounting department to maintain high level of accountability Accomplishments.
  • Provide administrative support to Center Coordinators and refine center procedures that promote continuity.
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List of client service coordinator skills to add to your resume

Client service coordinator skills

The most important skills for a client service coordinator resume and required skills for a client service coordinator to have include:

  • PET
  • Customer Service
  • Good Communication
  • Client Service
  • Administrative Functions
  • Preventative Care
  • Retail Products
  • CSC
  • Hospital Services
  • Reservations
  • Work Ethic
  • Flyers
  • Client Facing
  • Patients
  • Coordinators
  • Data Entry
  • Phone Calls
  • PowerPoint
  • Customer Inquiries
  • Office Equipment
  • Appointment Scheduling
  • Salesforce
  • Front Desk
  • Payroll
  • HR
  • Client Satisfaction
  • Exam Rooms
  • Business Development
  • Client Database
  • Computer System
  • Client Relationships
  • Administrative Tasks
  • Expense Reports
  • Client Accounts
  • Client Issues
  • POS
  • Telephone Calls
  • Outbound Calls
  • Client Appointments
  • Travel Arrangements
  • Client Inquiries
  • Mail Handling
  • Multi-Line Phone System
  • Tax Returns

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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