What does a client service coordinator do?
A client service coordinator is responsible for maintaining direct communication between the company and its clients to ensure the smooth flow of project operations, meeting the clients' specifications and business goals, generating revenues for the company, and increasing its profitability. Client services coordinators support the production of marketing campaigns to promote brand awareness on various social platforms. They also negotiate contracts with suppliers and third-party vendors as needed to provide solutions for deliverables. A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.
Client service coordinator responsibilities
Here are examples of responsibilities from real client service coordinator resumes:
- Manage team's daily workflow of QA and order follow-up to meet deadlines and production goals.
- Manage day-to-day office operations, including billing, collections, computerize accounting, payroll and contract negotiations.
- Manage all patient databases and coordinate communication with local physicians and act as liaison between patients and medical support staff.
- Process and order home appraisals for standard, VA and FHA home loans.
- Collaborate with graphic artists, production houses, and schedule coordinators to ensure packages are completed before deadlines.
- Maintain frequent communications with nursing staff, utilization coordinators and directors.
- Assist financial analyst in updating PowerPoint presentations with current numbers and accounts.
- Create high-quality PowerPoint proposals for new and existing clients and composing end-of-season sponsorship re-caps.
- Work closely with staffing agencies and secure qualified candidates and administer payroll services for place workers.
- Assist incoming clients by obtaining require documentation and entering all pet information and medical history into computer system.
- Greet and check clients in upon arrival and receive all require personal information including pet symptoms and pertinent information.
- Facilitate information flow between patients and staff ensuring accurate financial and patient records including creating invoices and processing billing.
- Help design and implement state Medicaid reform initiatives and utilize federal government knowledge to the benefit of client initiatives.
- Assist public and private sector health care providers in navigating federal government policies in order to craft innovative Medicaid solutions.
- Conduct discovery interviews with prospective clients and create a personalize portfolio of securities to ensure they reach their investment goals.
Client service coordinator skills and personality traits
We calculated that 25% of Client Service Coordinators are proficient in PET, Customer Service, and Good Communication. They’re also known for soft skills such as Computer skills, Customer-service skills, and Listening skills.
We break down the percentage of Client Service Coordinators that have these skills listed on their resume here:
- PET, 25%
Greeted and checked clients in upon arrival and received all required personal information including pet symptoms and pertinent information.
- Customer Service, 15%
Designed and implemented the temporary staffing model used across Reed Exhibitions B2B events delivering best-in-class customer service to attendees and exhibitors.
- Good Communication, 10%
Assist management in planning and creating strategies and activities for the purpose of ensuring good communication and information flow to clients.
- Client Service, 10%
Implement and develop computer-generated forms that streamlined procedures and instructions on specific aspects of client services and administrative support team.
- Administrative Functions, 9%
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures, Conduct administrative functions as necessary
- Preventative Care, 7%
Inputted all previous preventative care and documents into computer along with handling marketing materials.
Most client service coordinators use their skills in "pet," "customer service," and "good communication" to do their jobs. You can find more detail on essential client service coordinator responsibilities here:
Communication skills. Another crucial skill for a client service coordinator to carry out their responsibilities is "communication skills." A big part of what client service coordinators relies on this skill, since "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." How this skill relates to client service coordinator duties can be seen in an example from a client service coordinator resume snippet: "stream lined processes to increase efficiency of client impact by establishing new organizational techniques to streamline communication and data entry. "
Interpersonal skills. While "interpersonal skills" is last on this skills list, don't underestimate its importance to client service coordinator responsibilities. Much of what a client service coordinator does relies on this skill, seeing as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here is a resume example of how this skill is used in the everyday duties of client service coordinators: "communicate with diverse range of patients via phone, written correspondence, and interpersonal interactions. "
The three companies that hire the most client service coordinators are:
- Banfield Pet Hospital739 client service coordinators jobs
- CBRE Group65 client service coordinators jobs
- Evolent Health52 client service coordinators jobs
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Compare different client service coordinators
Client service coordinator vs. Receptionist/customer service
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
While similarities exist, there are also some differences between client service coordinators and receptionist/customer service. For instance, client service coordinator responsibilities require skills such as "pet," "good communication," "client service," and "administrative functions." Whereas a receptionist/customer service is skilled in "scheduling appointments," "credit card payments," "inbound calls," and "direct calls." This is part of what separates the two careers.
Receptionist/customer services earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $30,365. On the other hand, client service coordinators are paid more in the media industry with an average salary of $44,034.The education levels that receptionist/customer services earn slightly differ from client service coordinators. In particular, receptionist/customer services are 4.0% less likely to graduate with a Master's Degree than a client service coordinator. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Client service coordinator vs. Contact center supervisor
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Each career also uses different skills, according to real client service coordinator resumes. While client service coordinator responsibilities can utilize skills like "pet," "customer service," "good communication," and "client service," contact center supervisors use skills like "corrective action," "direct reports," "direct supervision," and "emergency situations."
In general, contact center supervisors achieve similar levels of education than client service coordinators. They're 2.2% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Client service coordinator vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a client service coordinator is likely to be skilled in "pet," "good communication," "administrative functions," and "english language," while a typical service lead is skilled in "food service," "food safety," "exceptional client," and "sales process."
Service leads typically earn similar educational levels compared to client service coordinators. Specifically, they're 2.8% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Client service coordinator vs. National account coordinator
A national account coordinator is primarily in charge of building positive relationships with new and existing clients, ensuring client satisfaction and profit growth. They support a company's sales team by conveying the needs of clients, developing sales strategies through research and analyses, and recommending solutions against problem areas. Moreover, a national account coordinator directly communicates with clients through calls and correspondence, assisting them by answering inquiries, arranging appointments, and addressing issues and concerns, resolving them promptly and efficiently.
Even though a few skill sets overlap between client service coordinators and national account coordinators, there are some differences that are important to note. For one, a client service coordinator might have more use for skills like "pet," "customer service," "good communication," and "client service." Meanwhile, some responsibilities of national account coordinators require skills like "national accounts," "logistics," "account management," and "data collection. "
The average resume of national account coordinators showed that they earn similar levels of education compared to client service coordinators. So much so that theyacirc;euro;trade;re 4.1% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 1.0%.Types of client service coordinator
Updated January 8, 2025
