How To Become A Client Service Specialist: What It Is and Career Path

What is a client service specialist and how to become one

Updated January 8, 2025

5 min read

A client service specialist supports customers by answering questions, resolving issues, and ensuring satisfaction. They act as a liaison between the customer and the company, handling inquiries via phone, email, or chat. A client service specialist maintains records of customer interactions and provides solutions to their problems. They may also work to upsell and cross-sell products or services. Successful client service specialists have excellent communication skills, problem-solving abilities, and a customer-focused mindset.

ScoreClient Service SpecialistUS Average

Salary

3.1

Avg. Salary $40,043

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.75%

Asian 7.01%

Black or African American 11.23%

Hispanic or Latino 19.90%

Unknown 5.46%

White 55.65%

Gender

female 70.54%

male 29.46%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a client service specialist?

Pros

Opportunity to build long-term relationships with clients
High demand for client service specialists in various industries
Possibility of earning bonuses or commission based on performance
Opportunity for career advancement within the company
Ability to learn about new products and services on a regular basis

Cons

Need to handle difficult customers or situations at times
Constant need to stay updated with changing policies and regulations
May require working in shifts or irregular hours
Can be repetitive or monotonous at times
Limited control over the products or services being offered to clients

Key steps to become a client service specialist

Explore client service specialist education requirements

Most common client service specialist degrees

Bachelor's

61.0 %

Associate

18.6 %

High School Diploma

8.9 %

Start to develop specific client service specialist skills

Skills	Percentages
Client Service	15.78%
Excellent Interpersonal	7.17%
Client Facing	5.73%
Client Issues	5.45%
Data Entry	4.53%

Complete relevant client service specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client service specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client service specialist based on U.S. Bureau of Labor Statistics data and data from real client service specialist resumes.

Research client service specialist duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate compassion and encouragement during tough moments.
Prepare and present PowerPoint presentations for training meetings.
Create a PowerPoint presentation implement into the official training program.

Prepare your client service specialist resume

When your background is strong enough, you can start writing your client service specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client service specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client service specialist resume templates

Build a professional client service specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client service specialist resume.