As a client service specialist, you will be tasked with assisting clients with their needs and supporting them as needed. You'll manage all aspects of customer service. This may include scheduling appointments, answering phone calls, responding to emails, and making requests. You'll maintain knowledge of the client's needs by performing market research and analysis. Asides from that, you'll maintain a communication link with both internal and external contacts about issues related to the clients. Additionally, you'll prepare progress reports and presentations, make follow-up calls to clients, and develop strategies to provide better service.

Employers seek applicants with a bachelor's degree in business, accounting, or a related field. Applicants must have at least five years of experience in a similar position. Also, you must possess interpersonal, problem-solving, teamwork, communication, time management, and organization skills. The salary of a client service specialist varies between $41,021 and $51,384 annually, with an average base salary of $45,332.

What Does a Client Service Specialist Do

There are certain skills that many client service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Client Service Specialist does

How To Become a Client Service Specialist

If you're interested in becoming a client service specialist, one of the first things to consider is how much education you need. We've determined that 61.0% of client service specialists have a bachelor's degree. In terms of higher education levels, we found that 6.4% of client service specialists have master's degrees. Even though most client service specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Client Service Specialist

Client Service Specialist Career Paths

Average Salary for a Client Service Specialist

Client Service Specialists in America make an average salary of $40,043 per year or $19 per hour. The top 10 percent makes over $61,000 per year, while the bottom 10 percent under $26,000 per year.
Average Client Service Specialist Salary
$40,043 Yearly
$19.25 hourly
$26,000
10 %
$40,000
Median
$61,000
90 %

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Client Service Specialist Education

Client Service Specialist Majors

31.5 %

Client Service Specialist Degrees

Bachelors

61.0 %

Associate

18.6 %

High School Diploma

8.9 %

Top Skills For a Client Service Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.3% of client service specialists listed client service on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Client Service Specialist Resume templates

Zippia allows you to choose from different easy-to-use Client Service Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Client Service Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Client Service Specialist Demographics

Client Service Specialist Gender Distribution

Female
Female
71%
Male
Male
30%

After extensive research and analysis, Zippia's data science team found that:

  • Among client service specialists, 70.5% of them are women, while 29.5% are men.

  • The most common race/ethnicity among client service specialists is White, which makes up 60.5% of all client service specialists.

  • The most common foreign language among client service specialists is Spanish at 64.3%.

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Best States For a Client Service Specialist

Some places are better than others when it comes to starting a career as a client service specialist. The best states for people in this position are New York, Alaska, Connecticut, and Massachusetts. Client service specialists make the most in New York with an average salary of $59,693. Whereas in Alaska and Connecticut, they would average $52,846 and $52,178, respectively. While client service specialists would only make an average of $51,409 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Client Service Specialist Jobs:
1,152
Highest 10% Earn:
$82,000
Location Quotient:
1.01

2. Vermont

Total Client Service Specialist Jobs:
272
Highest 10% Earn:
$72,000
Location Quotient:
1.03

3. Massachusetts

Total Client Service Specialist Jobs:
2,994
Highest 10% Earn:
$79,000
Location Quotient:
0.95
Full List Of Best States For Client Service Specialists

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Top Client Service Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ client service specialists and discovered their number of client service specialist opportunities and average salary. Through our research, we concluded that SunTrust Bank was the best, especially with an average salary of $35,615. H&R; Block follows up with an average salary of $36,886, and then comes ADP with an average of $36,425. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a client service specialist. The employers include HSBC Bank, JPMorgan Chase & Co., and Broadridge

Most Common Employers For Client Service Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Putnam Investments$80,863$38.8841
2State Street$79,341$38.1442
3JPMorgan Chase & Co.$65,686$31.58119
4Ameriprise Financial$57,599$27.6947
5Charles Schwab$54,626$26.2682
6Fidelity Investments$48,569$23.3539
7TD Ameritrade$47,492$22.8370
8H&R Block$36,886$17.73195
9Bank of America$36,731$17.6664
10ADP$36,425$17.51125