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Deal with People
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.Education
Customer service representatives typically need a high school diploma.Training
Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.Licenses, Certifications, and Registrations
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.Important Qualities
Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
|Job Title||Company||Location||Start Date||Salary|
|Vice President, Client Services Specialist||Deutsche Bank||New York, NY||Jan 27, 2015||$139,000|
|Assistant Vice President, Client Services Specialist||Deutsche Bank||New York, NY||Jul 11, 2016||$121,500|
|Assistant Vice President, Client Service Specialist||Deutsche Bank||New York, NY||Jul 14, 2015||$120,000|
|Assistant Vice President, Client Service Specialist||Deutsche Bank New York Branch||New York, NY||Apr 29, 2015||$120,000|
|Assistant Vice President, Client Service Specialist, GT Production Business Services||Deutsche Bank||New York, NY||May 19, 2016||$120,000|
|Assistant Vice President, Client Service Specialist||Db Services New Jersey, Inc.||Jacksonville, FL||Jan 08, 2016||$95,000|
|Client Services Specialist||Nielsen Mobile LLC||Lynchburg, VA||Sep 01, 2013||$83,800|
|Specialist, Client Services||EBAY Enterprise Marketing Solutions, Inc.||New York, NY||Oct 17, 2014||$81,600|
|Specialist, Client Services||GSI Commerce Solutions, Inc.||New York, NY||Nov 03, 2014||$81,600|
|Index Client Service Specialist||MSCI, Inc.||New York, NY||Mar 09, 2016||$81,266 -
|Client Services & Implementation Specialist||Exterro, Inc.||Beaverton, OR||Sep 21, 2015||$79,186|
|Index Client Service Specialist||MSCI, Inc.||New York, NY||Sep 02, 2013||$76,000 -
|Marketing and Client Services Specialist||MYNT Holding Company, LLC||Miami Beach, FL||Sep 15, 2015||$75,000|
|Client Service Specialist||Thomson Reuters (Markets) LLC||New York, NY||Aug 09, 2016||$72,000|
|Credit Risk Associate-Client Service Specialist||Moody's Analytics||San Francisco, CA||Jan 05, 2010||$70,000|
|Client Services Specialist||Deutsche Bank Trust Company Americas Inc.||New York, NY||Jan 30, 2011||$68,000|
|Client Service Specialist||Alpha Net Consulting LLC||Santa Clara, CA||Jan 01, 2015||$65,000|
|Client Service Specialist||Willis of Illinois, Inc.||Chicago, IL||Apr 09, 2016||$64,400|
|Client Services Specialist||The Boston Consulting Group, Inc.||Bethesda, MD||Jun 15, 2016||$61,000 -
|Client Services Specialist||Checkm8, Inc.||New York, NY||Nov 25, 2013||$60,000|
|Specialist-Client Services||Willis Americas Administration, Inc.||Irvine, CA||Aug 20, 2012||$60,000|
|Client Service Specialist||State Street Bank and Trust Company||Boston, MA||Jan 15, 2013||$58,500 -
|Client Services Specialist III||ADP, LLC||Chandler, AZ||Sep 08, 2015||$50,275|
|Client Service Specialist||Jpmorgan Chase & Co.||New York, NY||Oct 01, 2009||$50,000|
|Client Service Specialist||Willis of New York, Inc.||New York, NY||Aug 28, 2014||$50,000|
|Client Service Specialist||Jpmorgan Chase & Co||Newark, DE||Sep 08, 2015||$49,000 -
|Marketing and Client Service Specialist||Premiere Care Management Specialists LLC||Brentwood, CA||Dec 01, 2009||$47,200|
|Marketing and Client Service Specialist||Premiere Care Management Specialists LLC||Brentwood, CA||Nov 18, 2009||$47,200|
|Indata Client Services Specialist||Gordon Haskett & Company||Greenwich, CT||Oct 01, 2012||$46,987 -
|Client Services Development Specialist||Law Offices of Mary Carmen R. Madrid-Crost||Chicago, IL||Sep 14, 2016||$43,639|
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