As a client service specialist, you will be tasked with assisting clients with their needs and supporting them as needed. You'll manage all aspects of customer service. This may include scheduling appointments, answering phone calls, responding to emails, and making requests. You'll maintain knowledge of the client's needs by performing market research and analysis. Asides from that, you'll maintain a communication link with both internal and external contacts about issues related to the clients. Additionally, you'll prepare progress reports and presentations, make follow-up calls to clients, and develop strategies to provide better service.
Employers seek applicants with a bachelor's degree in business, accounting, or a related field. Applicants must have at least five years of experience in a similar position. Also, you must possess interpersonal, problem-solving, teamwork, communication, time management, and organization skills. The salary of a client service specialist varies between $41,021 and $51,384 annually, with an average base salary of $45,332.