Client service specialist resume examples from 2026

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Updated March 26, 2025

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Client service specialist resume

Alan Bell

(230) 555-2707 | abell@example.com

Chicago, IL | 61430 S. Park Rd. - 84549

Work experience

2019 - Present
Client Service Specialist, BMO Harris Bank - Chicago, IL
- Provided excellent customer service to both potential and current clientele.
- Assisted in training and mentoring new Client Service Associates (CSA).
- Established and maintained rapport with clients via verbal and written communication on an on-going basis.
2009 - 2019
Customer Service Expert, Dick's Sporting Goods - Chicago, IL
- Resolve customer complaints before they get to management.
- Promoted to back-up Supervisor and Customer Service Desk.
- Handled the merchandising changes on the sales floor.
- Promoted to Full-Time CSR, and then promoted to Senior CSR within a month of being hired.
- Provide excellent customer service via active listening and professional communication, and identifying root causes of customer issues.
- Ensured maintenance of check out areas.35.Resolved customer complaints in a proactive manner.36.
2002 - 2004
Customer Care Professional (Part-Time), Maximus - Chicago, IL
- Promoted from CCR, to Lead, to Supervisor to Quality Assurance Specialist.
- Retrieved, reviewed, verified, collected, recorded and updated customer contact information and data through the CRM system.
- Answered incoming calls from Medicaid recipients, properly utilize the authentication process, determined reason for call.
- Performed ongoing server monitoring and maintenance, troubleshooting Windows, networking and RoboHelp issues.

Skills

Financial Goals
Problem Resolution
Veterans
CRM
Customer Service
EOB
CCR
Drug Screens
Finra
Management System

Education

Bachelor's Degree, Psychology (2001 - 2004)
University of Illinois at Chicago
Chicago,

Client service specialist resume

Jeremy Gonzalez

(970) 555-5376 | jgonzalez@example.com

Saint Louis, MO | 15297 E. Evergreen St. - 73790

Work experience

2020 - Present
Client Service Specialist, AT&T - Saint Louis, MO
- Keep accurate notations based on customer interactions.
- Streamlined workflow and communication among multiple internal departments and external organizations to ensure optimal service delivery.
- Monitored all communication equipment for LAN/WAN.
- Assisted customers via telephone Assisted in resolving customer problems Processed payments electronically
2016 - 2020
Senior Customer Service Specialist, AT&T - Saint Louis, MO
- Check store sales floor for cleanliness and updated the displays.
- Provided outstanding customer care services.
- Responded to inbound service calls in a fast-paced, high volume call center.
- Handled customer complaints, criticisms, collections, and discrepancies.
- Performed troubleshooting on communication devices and issued new ones to clients.
2015 - 2016
Retail Banker, Wells Fargo - Des Moines, IA
- Mortgage Licensing Act of 2008 and all related regulations, Nationwide Mortgage Licensing System (NMLS) MU4R.
- Provide guest with excellent customer service and promote bank products.
- Explore customer needs and cross-sell services that are in the best interest of the customer.

Skills

Medicaid
Appropriate Products
Bank Products
Staff Members
Loan Applications
CCS
ACH
CRM
Scheduling Appointments
New Customers

Education

High School Diploma, (2015 - 2015)
,

Client service specialist resume

Albert Martin

(430) 555-9939 | amartin@example.com

Phoenix, AZ | 69829 S. Oak St. - 31415

Work experience

2014 - Present
Client Service Specialist, Bank of America - Phoenix, AZ
- Perform maintenance on customer accounts when needed within banking center.
- Delivered a high level of customer service by being proactive in communication with customers to increase customer loyalty and retention.
- Produce offers of bank products and card services.
- Assisted in end of day procedures; such as printing reports, reconciling bank teller differences, and managing staff scheduling.
- Resolve complex client service inquires and complaints in collaboration with upper-level management.
- Assisted client service team work overflow and cross trained on operational tasks and procedures.
2013 - 2014
Client Care Specialist, American Express - Phoenix, AZ
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Provided excellent verbal and written communication to over 3400, internal and external customers quarterly.
- Develop an understanding of Garmin's HR systems and the data associated with these systems.
- Monitored clients' contracted assets to ensure continual communication with Xerox software to allow proactive supply orders and device status updates.
- Assisted member's with Online Banking Access & Automated access.
2012 - 2013
Leasing Consultant, Alliance Residential - Phoenix, AZ
- Retained average occupancy rate at 97%, subsequently gaining acknowledgement as one of the most profitable communities in Las Vegas
- Coordinate and support communication with staff, management, residents and corporate.
- Maintained an occupancy rate of over 85 percent.
- Processed lease application and managed paperwork corresponding to leasing agreements.

Skills

Toyota
Communication
Resident Activities
Availability Report
Property Management
Client Care
External Clients
Customer Service
Veterans
Company Database

Education

Associate's Degree, Business (2010 - 2012)
Arizona State University
Phoenix,

Client service specialist resume

Melissa Freeman

(760) 555-5459 | mfreeman@example.com

Bethesda, MD | 15073 E. Second Ln. - 28150

Work experience

2020 - Present
Client Service Specialist, Office Depot - Bethesda, MD
- Processed returns and exchanges according to company policies.
- Maintain a stocked and clean sales floor.
- Developed queries, triggers and stored procedures to enhance database design.
2010 - 2020
Customer Service Professional, Office Depot - Bethesda, MD
- Worked as a cashier and stock clerk, as well as on the sales floor and in the copy center.
- Provide customer care, answer multi-line phone system, direct phone calls.
- Installed and configured systems using Microsoft Windows XP, Windows Vista, and Windows 7.
- Analyze Hardware and Software for IBM Clients to prevent Data loss and improve efficiency with IT systems.
2000 - 2010
Leasing Consultant, Village Green Holding - Bethesda, MD
- Contributed to maintaining an occupancy rate of +90%.
- Maintained ongoing communication with prospective clients.
- Research and conduct market surveys of surrounding apartment complex.
- Initiated communication on all levels of organization.
- Served as a liaison between property owners and tenants.

Skills

Emergency
Community Resources
Client Service
Procedures
New Merchandise
Front Office
Client Care
Hardware
Internal Departments
Business Partners

Education

High School Diploma, (2000 - 2000)
,

Client service specialist resume

Alexander Reyes

(420) 555-2827 | areyes@example.com

Jacksonville, FL | 92131 E. Second St. - 17016

Work experience

2015 - Present
Client Service Specialist, Citi - Jacksonville, FL
- Prepared reports and communication for senior management and clients.
- Engaged active listening and communication strengths to influence dissatisfied customers, foster de-escalation, and reach win-win outcomes.
- Communicate with bank clients to research and resolve financial account issues and provide client services.
2012 - 2015
Associate Customer Service Representative, Citi - Jacksonville, FL
- Recorded feedback and results from customer interactions.
- Establish and maintain clear, consistent leadership and communication processes on all service matters.
- Engaged active listening and communication strengths to influence dissatisfied customers, foster de-escalation, and reach win-win outcomes.
2011 - 2012
Retail Banker, Bank of America - Jacksonville, FL
- Identify opportunities by engaging in conversation to uncover referral opportunities to business partners and build new and broaden existing client relationship.
- Promoted and cross-sold bank products and services to strengthen clientele relationships.
- Processed transactions accurately and efficiently in accordance with established policies, procedures and regulatory standards while continually exceeding monthly sales goals.
- Develop and maintain product knowledge while teaching and guiding peers.

Skills

Customer Interaction
Accurate Processing
ATM
Sales Goals
Internal Departments
Staff Meetings
Sales Floor
Company Policies
Client Service
Account Management

Education

High School Diploma, (2011 - 2011)
,

How to write a client service specialist resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in client service specialist-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the client service specialist position.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some client service specialist interviews.

Here are example skills to include in your “Area of Expertise” on a client service specialist resume:

Client Service
Excellent Interpersonal
Client Facing
Client Issues
Data Entry
Work Ethic
PowerPoint
Problem Resolution
Excellent Organizational
Manage Client Expectations

FTP
Phone Calls
Client Inquiries
External Clients
Quality Customer Service
Math
Client Accounts
Bank Products
Drug Screens
Account Management

Customer Satisfaction
Cash Handling
Customer Inquiries
Technical Support
Client Satisfaction
Company Database
Windows
Troubleshoot
Outbound Calls
Inbound Calls

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write client service specialist experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great client service specialist resumes:

Work history example #1

Sales Support Specialist

Dexcom

Mastered the art of selling disruptive technology in the C-suite.
Performed technical support for internet, home phone, and cable TV services.
Managed customer inquiries, quickly and accurately resolved and responded via written or telephone communication.
Shortened sales cycles by implementing continuous improvement strategies and tools including custom reporting, client communications and visual dashboards.
Expedited positive cash flow and reduced financial loss by providing timely collection of accounts.

Work history example #2

Client Service Specialist

Bank of America

Received consistent top performance awards for over-achievement of sales plans.
Provided coaching team members by utilizing banks structured coaching forms to drive 100% client satisfaction.
Assisted in end of day procedures; such as printing reports, reconciling bank teller differences, and managing staff scheduling.
Maintained close communication with upper-management to supervise the offshore BAML continuum team to ensure daily tasks are completed punctually and accurately.
Provided insight to senior management to improve inter-site communication and identify pitfalls between fulfillment and sales partners.

Work history example #3

Customer Specialist

Bank of America

Provided financial assistance and support in the short-sale department for banking institution via telecommunications.
Assisted with all electronic banking products including ATM-Debit Cards on line, bill pay service, checking and savings accounts.
Coordinated and facilitated departmental up training and communications to ensure consistency.
Maintained active communication with other departments to ensure everyone as a team is understood and effectively completed their job.
Assisted customers with their account information and online banking system troubleshooting.

Work history example #4

Client Service Specialist

CaLLogix

Discussed findings with Senior Consultants.
Implemented benefit administration, compensation structure, employee communication and workforce diversity for successful employee morale.
Supported research of bankruptcy and foreclosure property loans with detailed research via internet, communication with attorneys and government record facilities.
Addressed escalated email inquiries within service-level agreements.
Created and assisted in implementation of Loss Control Vendor Management process along with policy and procedures.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from client service specialist resumes:

Bachelor's Degree in psychology

University of Illinois at Chicago, Chicago, IL

2001 - 2004

High School Diploma

2015 - 2015

Highlight your client service specialist certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your client service specialist resume:

Certified Pharmacy Technician (CPhT)
Certified Management Accountant (CMA)
Certified Billing and Coding Specialist (CBCS)
Certified Professional, Life and Health Insurance Program (CPLHI)
International Accredited Business Accountant (IABA)
Certified Insurance Service Representatives (CISR)
HIPAA Professional (HIPAAP)
Fundamental Payroll Certification (FPC)
Certified Manager Certification (CM)
Telecommunications Electronics Technician (TCM)

Updated March 26, 2025

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