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Client service specialist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Francisco Depusoir
Client service specialist example skills
Below we've compiled a list of the most critical client service specialist skills. We ranked the top skills for client service specialists based on the percentage of resumes they appeared on. For example, 15.8% of client service specialist resumes contained client service as a skill. Continue reading to find out what skills a client service specialist needs to be successful in the workplace.

15 client service specialist skills for your resume and career

1. Client Service

Here's how client service specialists use client service:
  • Initiated implementation of a paperless environment that reduced expenses, increased data accuracy and decreased turn around time on client services.
  • Provided ongoing post-sale client service support: quarterly problem definition and resolution meetings, including interface to solution support specialists.

2. Excellent Interpersonal

Here's how client service specialists use excellent interpersonal:
  • Demonstrated excellent interpersonal skills working with internal and external partners.
  • Provide excellent interpersonal and customer service skills with the ability to resolve conflicts and generate solutions quickly.

3. Client Facing

Here's how client service specialists use client facing:
  • Assist in preparing client facing presentations.
  • Conducted client facing training and meetings, as well as facilitating pre-screening for small and large groups.

4. Client Issues

Here's how client service specialists use client issues:
  • Identify operational/client issues and trends, diagnosing potential problems proactively within a Service Team.
  • Resolved escalated client issues through intuitive customer service.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client service specialists use data entry:
  • Determine appropriate claim type and complete data entry into Maryland Automated Benefits System.
  • Process improvement - identified and developed measures to reduce or eliminate manual data entry

6. Work Ethic

Here's how client service specialists use work ethic:
  • Keep a very high repor with clients and high level of work ethic and satisfaction.
  • Interviewed and evaluated prospective candidates and advised management on their work ethic, propensity to succeed and compatibility to company culture.

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7. PowerPoint

Here's how client service specialists use powerpoint:
  • Created a PowerPoint presentation implemented into the official training program.
  • Prepared and presented PowerPoint presentations for training meetings.

8. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how client service specialists use problem resolution:
  • Managed effectively the successful dialogue with challenging clients to ensure successful problem resolution resulting in outstanding customer satisfaction.
  • Promoted to management level position handling elevated complaints from international customers requiring more delicate problem resolution abilities.

9. Excellent Organizational

Here's how client service specialists use excellent organizational:
  • Utilize excellent organizational skills and experience in a fast-paced multicultural environment.
  • Detail oriented with excellent organizational skills.

10. Manage Client Expectations

Here's how client service specialists use manage client expectations:
  • Manage client expectations and collaborate with the client to acquire needed.

11. FTP

Here's how client service specialists use ftp:
  • Oversee conversion programs that upload information from our system and our clients using various ftp protocols.
  • Organized the transition of file transfers of major TRS/NAS clients from FTP to MessageWay.

12. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how client service specialists use phone calls:
  • Serviced attendee phone calls and answered program-related questions.
  • Assist Field Managers, Off Shore Agencies and other departments with special requests or internal programs via email, phone calls.

13. Client Inquiries

Here's how client service specialists use client inquiries:
  • Converted client inquiries into revenue opportunities by immediately identifying and recommending products that resolved recurring issues.
  • Processed numerous account operations, resolved discrepancies and responded to client inquiries.

14. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how client service specialists use external clients:
  • Researched and provided loan documents, amortization schedules, investor information, and assist with acquisitions for internal/external clients.
  • Coordinated with various internal and external clients to ensure accurate monitoring and timely processing of high dollar transactions.

15. Quality Customer Service

Here's how client service specialists use quality customer service:
  • Ensured accuracy in order processing, quality customer service, professional demeanor, and proficiency with technology.
  • Supported staff training and outreach activities by providing quality customer service.
top-skills

What skills help Client Service Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all client service specialists possess?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Analytical and problem-solving skills
-Strong written and oral communication
-Critical thinking
-Time Management
-Active learning
-Organization and attention to detail
Do you want to know more?
Read more about what experts have to say about client service specialist

List of client service specialist skills to add to your resume

Client service specialist skills

The most important skills for a client service specialist resume and required skills for a client service specialist to have include:

  • Client Service
  • Excellent Interpersonal
  • Client Facing
  • Client Issues
  • Data Entry
  • Work Ethic
  • PowerPoint
  • Problem Resolution
  • Excellent Organizational
  • Manage Client Expectations
  • FTP
  • Phone Calls
  • Client Inquiries
  • External Clients
  • Quality Customer Service
  • Math
  • Client Accounts
  • Bank Products
  • Drug Screens
  • Account Management
  • Customer Satisfaction
  • Cash Handling
  • Customer Inquiries
  • Technical Support
  • Client Satisfaction
  • Company Database
  • Windows
  • Troubleshoot
  • Outbound Calls
  • Inbound Calls
  • Payroll
  • ATM
  • HR
  • Client Support
  • Mobile Banking
  • Exceptional Client
  • Service Issues
  • Technical Issues
  • Administrative Tasks
  • Financial Consultants
  • Customer Support
  • Customer Issues
  • Front Desk
  • ACH
  • Client Relationships
  • Account Maintenance
  • Scheduling Appointments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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