How To Become A Client Service Supervisor: What It Is and Career Path

What is a client service supervisor and how to become one

Updated January 8, 2025

3 min read

A client service supervisor oversees, leads, and trains a company's service staff. They investigate and solve product and service complaints.

Client service supervisors need to build a strong team and shape staff behaviors to accomplish desired results. They play a collaborative role in growing and implementing standards and processes. They also maintain documentation, such as correspondence and operational records, and communicate promotional offers to customers.

To ensure success, client service supervisors need to employ prudence and tact in interacting with others and be focused on customer and staff retention. To flourish in this position, applicants must be able to perform to a high level of accuracy and should be meticulous and organized.

For this position, applicants need a high school diploma, GED, or suitable equivalent alongside two or more years of work experience in a similar position.

ScoreClient Service SupervisorUS Average

Salary

3.8

Avg. Salary $48,789

Avg. Salary $59,228

Stability level

8.0

Growth rate 10%

Growth rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.65%

Asian 5.65%

Black or African American 9.68%

Hispanic or Latino 18.91%

Unknown 4.79%

White 60.32%

Gender

female 67.31%

male 32.69%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a client service supervisor

Explore client service supervisor education requirements

Most common client service supervisor degrees

Bachelor's

62.9 %

Associate

18.5 %

Master's

7.2 %

Start to develop specific client service supervisor skills

Skills	Percentages
Background Checks	11.77%
Customer Satisfaction	11.20%
Cash Handling	6.09%
Client Orders	5.98%
Patients	5.32%

Complete relevant client service supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client service supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client service supervisor based on U.S. Bureau of Labor Statistics data and data from real client service supervisor resumes.

Research client service supervisor duties and responsibilities

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.

Prepare your client service supervisor resume

When your background is strong enough, you can start writing your client service supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client service supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client service supervisor resume templates

Build a professional client service supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client service supervisor resume.